So the buzzer's going off in my apartment and I know it's probably the UPS guy delivering my $400 tablet. I try to listen in and respond but I don't hear anything, so I decide to go downstairs instead.
Just as I head out the door, I see the UPS guy getting out of the elevator and hand the package to a random person waiting for the elevator. I am a female, and the package clearly says my obviously female name, and he just shoves it to a random person who is clearly male without bothering to check for identification.
Luckily, I was there to actually witness the scene, and the confused stranger willingly gave me the package— but my god, can you imagine if I weren't home? He'd just give it to the first person he sees.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.