Sam C Tnm

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Updated by user Mar 24, 2024

Totally disappointed in your tactics. UPS AND YOUR OUTFIT SHOULD BE ASHAMED.

Original review Mar 24, 2024
The driver tossed my last package against my electric gate opener. The force of the package broke the safety device causing it to fall to the ground.

The driver attempted to make the repair by placing it back onto the bracket
to which it was attached. The enclosure holding the device to the bracket was placed in the wrong position. This caused the gate to be inoperable. The two bolts were broken from the enclosure.
The manner in which the driver attempted to make and conceal the damage is Totally unacceptable.

The price to repair the da.age is $150.00
The price for the device is $75.00 Tax $5 66 and postage is $12.00. Having been in the gate installation business for many years, I am fully qualified to do the repair.

I am willing to accept$92.66 for the parts, tax and postage as payment in full for the damage. The manner in which the Driver handled this occurrence is totally unacceptable.
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Loss:
$100

Preferred solution: Full refund

Atif F Xya

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Package delivered to wrong address

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STUPID AI WONT CONNECT YOU TO A LIVE PERSON AND IT HANGS UP ON YOU!!! I HATE ALL AI THEY DO NOTHING FOR ME I HAVE TO GIVE THE SAME INFORMATION TO A REAL PERSON AND AI IS JUST A WASTE OF TIME!!!
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Loss:
$200

Preferred solution: Someone who can read and think for themselves and not rely on google maps to say this is the location.

User's recommendation: Find a UPS store to go log your complaints.

Anonymous
map-marker Paterson, New Jersey

Did not receive package

UPS - Did not receive package
I did not receive my package. I have no reason why I think USP are responsible and it is out of my control. They want me to pick up. I cannot pick up because I have a foot problem A lot And also it is very difficult to get them in person. You have to go through the machine so Im not getting anywhere. I just need a refund back please and thank you. Donna
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User's recommendation: Nope

Robert V Dwo

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| map-marker Souris, Prince Edward Island

Losing my orders

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UPS - Losing my orders
UPS - Losing my orders - Image 2
UPS - Losing my orders - Image 3
Cant reach a damn human person, missing my orders . My home is 2 stories not one , so many miss deliveries Im so angry
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Loss:
$140
Cons:
  • So many
  • Absolutely no human contact
  • Delivery issues

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use this *** company

Vesta Usl

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Verified Reviewer
| map-marker Ocala, Florida

Relationship with USPS

UPS - Relationship with USPS

We meant to create a USPS label for a parcel and mistakenly selected UPS. We dropped it off at USPS not realizing the error.

I understand it went to a USPS hub in Jacksonville or Gainesville, Florida and there is no way to contact them.

Will they return it to us? Or will UPS get it? There is a return address.

It has been 2 weeks. It has a UPS tracking number but it has not been picked up yet.

The parcel contained special gifts for my grandson and family that can't be replaced because I bought them overseas.

This must be a common error given how close the initials are - this should be corrected as well.

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Monica H Lmi

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I did make a mistake on my order by not putting my building#G and my apt# is G108. I’m trying to correct my address but isn’t working I don’t know why..

UPS - I did make a mistake on my order by not putting my building#G and my apt# is G108. I’m...
UPS - I did make a mistake on my order by not putting my building#G and my apt# is G108.... - Image 2
UPS - I did make a mistake on my order by not putting my building#G and my apt# is G108.... - Image 3
I did make a mistake by not putting my building#G and my Apt#G108 I did call UPS customer service and they told me I should contact fashion Nova I did contact them but theyre saying not they can do about it..
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Preferred solution: Deliver product or service ordered

EMILIO C Lhl

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Verified Buyer
| map-marker Canutillo, Texas

Package issues

UPS - Package issues
My item said it was delivered but it did not get herei looked through my yard and my package is no where to be found
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Cons:
  • I need this it to finish a job

Preferred solution: I would like the item I ordered

ma l Fsi

Certainly! How about this: "UPS Nightmare: A Customer's Odyssey Through Broken Promises, Automated *** and the Unbeatable Runaround"

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Certainly! How about this: UPS Nightmare: A Customer's Odyssey Through Broken Promises, Automated...
Certainly! How about this: UPS Nightmare: A Customer's Odyssey Through Broken Promises,... - Image 2

Certainly! Here's a revised version with proper grammar:

This company is frustrating; they need to eliminate that automated voice computer that doesn't connect their customers to a real representative.

When you try to explain something to reach a representative, it responds with "I can help you" but provides information you already know, then hangs up. For instance, I waited six days for a package that was supposed to be delivered on November 23rd. Throughout this time, I've been given the runaround. First, they told me the package was damaged, then claimed there wasn't enough cushioning inside.

Later, they said the product had internal damage, suggesting improper packing or insufficient cushioning. If that's the case, why did they let the package get shipped all the way to the state for delivery, only to declare it as damaged? Moreover, they alleged there was enough cushioning to send it back to the sender.

I called the customer service line multiple times, and they transferred me to the Damage Exception group. From there, I was transferred to the Pi department regarding the claim they initiated.

After communicating with them, they acknowledged my concerns and said they would message the warehouse to complete the delivery to the correct address. They assured me that the warehouse would call to confirm if I still wanted the package. I was relieved that someone seemed to care. However, the next day, I didn't receive a call.

When I called myself, they stated they would expedite the process, and I would receive a call within an hour to confirm. Despite my patience, no call came.

The following day, they informed me that they couldn't do anything, and the package was back in Wisconsin instead of being delivered to the intended state.

Don't expect any help from UPS until they straighten out their issues and improve customer support. Without a doubt, I can say they are the worst shipping company.

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Loss:
$200
Pros:
  • Non
Cons:
  • Have a stupid ai instead of a actual person to help

Preferred solution: Deliver product or service ordered

Karen M Mjl

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| map-marker Billings, Montana

Refusal to refund for product not delivered

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UPS - Refusal to refund for product not delivered
UPS - Refusal to refund for product not delivered - Image 2
I apparently was at a privately owned store..store 2594. I sent a14 page fax that never got there. Manager Brad refused to refund saying I mustve used a wrong fax number so it wasnt their fault. He was so rude and condescending that one patron walked out. The lady who helped me employee 280464 on 10/323 confirmed that SHE had written the fax # and sent me home since it was taking so long. This was an incredibly important fax and I really need that 10.50 back! I will NEVER use UPS again.
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User's recommendation: Don’t fax or go to Billings UPS on 24& Grand

Danilo G Zhq

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| map-marker Effingham, Illinois

Mala entrega

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UPS - Mala entrega
Basado en la foto de la entrega la puerta es de cuadros y la del apartamento 806 dónde vivo es Liza osea lo entregaron mal
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Carolyn E Qbl

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Packages delivered

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Yesterday at 12:13 UPS driver puts my package inside my fence beside public sidewalk where anyone can reach over walking bye and take my package first time that has happened and I pray the driver will walk packages to my porch from now on You don't leave someone's package in the yard at the gate where someone can just reach over a 3 ft tall fence and grab I live in S.E. Roanoke where the homeless situation is out of control not to mention the drugs and high crime around here I thank God it was still there an hour and a half later. TODAY looks like same driver on my camera He left my package at my neighbors across the street and her package on my porch goodgrief so disappointed in this driver

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Preferred solution: I would love for my packages to be left on my porch somewhat out of sight I have plenty of room and an area beside my lighthouse mail box to do that

Aaron M Bkd
map-marker Baltimore, Maryland

I ordered a jacket

UPS - I ordered a jacket
I ordered a jacket off Facebook, but didnt get a tracking code and so I dont know if someone stole my package or it just wasnt sent yet.
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Loss:
$89

Preferred solution: Deliver product or service ordered

User's recommendation: Please, when ordering off web site, to be sure to add item to tracking app. or at least get a tracking code

Jeannine G Noh

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Erroneous driver report of wrong address is preventing delivery

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Original review Feb 11, 2024

A UPS driver incorrectly logged a wrong or incomplete address on a package requiring an adult signature. I checked and the address on file was correct.

The sender states that it will not replace lost or damaged packages. My first call to customer service successfully reached a person who was very helpful and logged the error, but this did not update the wrong address flag in the system (neither did my attempts to verify the address on the app or website). And there was no information about when UPS would attempt redelivery and I am unable to sit at home 25/7 on the off chance it comes. Navigating the automated system proved impossible because it could not understand the tracking number.

It dropped my call numerous times.

Using pissed consumer seems to have helped - I quickly got through to another human who was also very helpful and could verify that someone from the local UPS office would call me by 4:00 pm on Monday and confirm the time of delivery. Fingers crossed this is accurate.

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Pros:
  • Helpful humans
Cons:
  • Terrible automation and access to human support

Preferred solution: Deliver product or service ordered

User's recommendation: UPS customer service people are great, the systems are terrible

Sam C Tnm

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Verified Reviewer
| map-marker Doylestown, Pennsylvania

File a claim

The driver broke my electric gate opener by tossing the last package to my address. And then replaced the broken device in hopes I wouldn't notice.

When I arrived back home the gate would not function. I reviewed his actions on my security camera and saw what happened. The repair bill us estimated to be about $150.00 for the part and labor and service call. I think UPS should be responsible for the damage.

I have temporarily replaced the device. I am prepared to do the repairs my self as I was in the gate installation business for many years.

I will accept the price of the broken part $65.00 as payment for the damage done by your driver and install it myself. The manner that the driver attempted to make the repair is totally unacceptable.

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Ariyana Eub

Angry Norwegian Fisherman & UPS

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UPS must be short for United Parcel Scammers. Suffering through half an hour of lectures from customer service about "customs rules" that UPS themselves invented to suck the most money out of people is probably as bad as listening to the Japanese nightcore version of Caramelldansen on repeat, while lying in the back of a locked Volvo with legs and arms taped together with thick layers of duct tape. Whoever runs this company makes Bernie Madoff seem like a law-abiding citizen.
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Loss:
$50
Cons:
  • Business strategy

Preferred solution: Full refund

User's recommendation: Stay away, by the love of Cod