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UPS in Southfield, Michigan - "B* on a Power Trip"

I went to go pick up a package for my fiance, as the address was wrong on the package). We had called 3 times regarding the error, and asked 3 times if I would be able to pick it up, because he would be out of town. Each separate person assured us that it wouldn't be a problem, and one even offered to correct the address in the system. I went there and he asked what I needed, he didn't indicate a problem. He brought the package out and asked for my ID, I gave it to him. He said he couldn't release the package, because the address didn't match. (Well, DUH! They put the wrong address on it, thats why I'm here!!!) I explained to him that we had called about it and 3 people had said it would be okay and I needed the package because it was time sensitive for a job. He refused. I called customer service again, who told me AGAIN, that it was fine if I picked it up. He refused and said "You're *just* a customer, a *** on a power trip". If you're going to call me that, you'd better believe I'm going to act like one. I calmly, but very loudly, explained that this was not the way customers like to be treated, and that he would be hearing from us. I filed a formal complaint and will NEVER be using them again.
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1 comment
Anonymous
#670877

So you called to verify that you could pick it up, because your fiance was out of town. Then you called a second time, when they already verified this?

And they said OK a second time?

And for whatever reason, you then called a 3rd time to verify the same thing? Sounds like you are embellishing the story, as it makes no sense that anyone would keep calling even though they received the answer they needed.

Review
#424274 Review #424274 is a subjective opinion of poster.
Loss
$1220

UPS Refuses to knock on door

I pay for next day delivery for an Amazon order because I needed it by, shocker, the next day. Apparently it counts as a delivery attempt if the driver walks up to the door and sticks the 'InfoNotice' on the door, then walks away. I was literally sitting three to four feet from the front door and never heard a knock. I went outside to check the mail only to find the 'InfoNotice' laying on the ground. Now I can't get my package until Monday, unless I'm lucky enough for the packages to be brought back to the delivery center for the ONE HOUR they are open every day. UPS is the absolute worst option for shipping anything. I will never buy anything from a company again if they only ship UPS. Not only did they lose a customer, they caused several other companies to lose a customer by association.
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5 comments
Anonymous
#733865

Ups sucks I live in an apartment building and I have a handicapped relative that lives with me who cannot lift more than five pounds. The last couple of times I've ordered something they went straight to the rental office which closes at 5 p.m.

and opens at 9 a.m. Mon-Fri to drop off the package. I work from 7:30-6:30 Mon-Fri. I could see if they actually attempted to deliver the package but they don't meaning they don't even leave a notice.

They are terrible I absolutely hate having my packages delivered by them. The thing that really *** me off is that my relative is always home so they would be able to open the door.

Neither of us can lift heavy packages. I just really hate ups.

Anonymous
#673194

UPS does not have the quality of delivery service it had 10 years ago. I live in Arizona and the UPS customer service tells me that is up to "driver discretion" how and when a package will be left at a consumer's house.

This means packages can be left sitting in boiling heat conditions, left roadside, etc. Apparently UPS has a new policy, packages without a signature required can be left anywhere by the house and there's no such thing as three delivery attempts.

The drivers will not honk their truck horns to let you know they're outside nor will they leave a package delivery notice if you're not home and don't expect to get any resolution no matter how many supervisors you speak with--they just don't care; furthermore, there's no way to get any resolution because they are such a corporate conglomerate that nobody is in any kind of customer relations capacity and yet everyone who answers then phone for UPS is a designated supervisor, someone who can correct customer related problems. :(

Anonymous
#671138

Drivers no longer have the time to knock. If a signature is not required, its drop and run. Neither your postman or your paperboy knock, do they?

Anonymous
#746435
@Anonymous

you're a fecking ***.

Anonymous
#671076

If you were sitting 4 door feet from the door and never heard a knock, might be time to get your hearing checked !

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Review
#424244 Review #424244 is a subjective opinion of poster.

UPS in Pittsburgh, Pennsylvania - Delivery Date Confusion

I had a package that was to be delivered to my home on Wednesday, June 26. However, knowing that I was going to be at work that day and since it was an expensive item that I did not want sitting out, I called to ask if the address could be changed. (The package was in Columbus OH at that time). I was told I had to do it online. After hours of fussing with their website, I finally got the address changed. What they didn't tell me was that it would delay the delivery by a day--when I won't be at the new address. And they charged me $5 for the address change. When I called their "customer service" agents, all expressed sympathy but no one would do anything to compensate me for the inconvenience of having to rearrange my schedule to suit them. Not to mention not having the package delivered on time. This arrogant company needs to be taken down a few pegs. They think they are too big to have to listen to customers. They are wrong.
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1 comment
Anonymous
#669905

So you did not have it delivered to the other address in the first place why?

Review
#423533 Review #423533 is a subjective opinion of poster.

Caution with UPS: declare value and document it before shipping

UPS will give you $100 per box lost, period. The claims department will do all they can to pay you the lowest amount possible. So declare the value, photocopy receipts, take pictures of what you are mailing (be a paranoid attorney), because this attorney is out over $500 after shipping 3 bulk shipments of at least 10 boxes each, and UPS delivers 3 bulk shipments (where the recipient signs 1x for several boxes) and then there are 2 boxes missing from 2 shipments. UPS said 1 had arrived because it had been signed for (once as part of a bulk shipment) and another was "lost" although the other 9 boxes were shipped together and arrived together. If you have to use UPS (USPS is cheaper by A LOT), then fill out every box in the forms, declare values, itemize what you ship and prepare to battle get what you paid for. What a terrible experience. Very disappointing.
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1 comment
Anonymous
#670545

So you secured 10 boxes together and used 1 label for the 10 boxes ?

Trying to make sure I understand .

Review
#423270 Review #423270 is a subjective opinion of poster.
Loss
$550

UPS DRIVER FAILS TO FOLLOW PROTOCOL

On May 23rd UPS delivered 2 packages to my home. Unfortunately for whatever reason the driver never rang the bell, and went straight up and unused and overgrown alley to reach the rear porch which is not even used. He also failed to leave an INFONOTICE which has a box for ALTERNATE PACKAGE LOCATION. UPS did their "investigation" and quietly closed the case. My shippers then informed me tough luck, UPS says the packages were delivered. I had to have this case reopened because UPS says they tried to reach me and couldn't. Case closed. Fortunately I have security cameras which on review, clearly shows the driver go straight to the alley and then return to the truck and leave. Never came on front porch, never knocked or rang bell, straight to the alley! Rochelle, in the New Orleans office, was the one who closed this out. She told me the driver says he rang bell and knocked, AND left INFONOTICE AS REQUIRED. So UPS will stand behind its driver even when the proof is on video. I will never use a business that only ships UPS. If they can't send it USPS or FEDEX forget it. UPS has totally burnt themselves with me. Horrible thieving company. SHAME ON THEM see video: http://youtu.be/mPpYr_xaIYw
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1 comment
Anonymous
#669910

So the Driver left it at the back door, you do not show any video of him NOT leaving a notice at the back door.

The driver followed prtotocol by NOT leaving your items at the front door where anyone driving or walking by could then swipe the item.

If the Driver HAD left it at the front door and it went missing, you would be on here complaining that he should not have left in view of the street.

Review
#423188 Review #423188 is a subjective opinion of poster.
Loss
$500
Tags
  • UPS SHOCKING VIDEO
  • UPS LIES
  • DRIVER FAILS TO FOLLOW PROCEDURE
  • UPS DISAPPOINTMENT

UPS drivers thieves ,,

i received a package labeled 6lbs , i receive it with peanut styrofoam in it , driver who brought the package was sweaty uncomfortable ...... very shady ....he didnt even know who i was suppose to contact for a complain..... anyway one month passed by for their "" investigation "" to go on , nobody contacted me nothing....... called them earlier today , they giving me the shippers phone number which doesnt even work .... UPS you won .... but *** you and those lossy *** drivers you guys hire .......*** UPS .. they will not care about your package with or without insurance ...... drivers just open your packages in their truck without giving a *** about how hard people work to buy this items for their close ones ....... *** u again UPS .
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2 comments
Anonymous
#695759

I had a driver from UPS driver ask me about my package that I'm sending and it's been lost over a month no call backs from UPS! :cry

Anonymous
#669915

You seem it is suspicious of a driver sweating ?

HELLO ! It is summertime and hot,the trucks do not have A/C, anyone will sweat in the heat !

The # to contact is on the side of the truck, 800-pick-ups.

What seems odd is that YOU do not have a means to contact the folks YOU ordered the product from.

Whats up with that ?

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Review
#423116 Review #423116 is a subjective opinion of poster.
Loss
$6000
Tags
  • ups thieves

UPS SHAKES ME STORM DOOR

I called UPS to schedule a pick up. When the delivery man arrived, he decided it was smart the try and open my storm door when the main door was opened (It was hot so i left storm door WINDOW open only). I dont know if he was trying to open my door or not but i woudnt have tried to open someones dang door!! I heard from friends this delivery man is not so nice either. I called UPS to schedule a pick up. When the delivery man arrived, he decided it was smart the try and open my storm door when the main door was opened (It was hot so i left storm door WINDOW open only). I dont know if he was trying to open my door or not but i woudnt have tried to open someones dang door!! I heard from friends this delivery man is not so nice either.
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Review
#423109 Review #423109 is a subjective opinion of poster.

Worthless UPS insurance on shipments & customer service

Tried to do everything right. Sold my neon signs on ebay. Took them to UPS Store in Claremont, NH to make sure they would receive good packaging. Two of the signs were received by recipients broken. Filed claims for the insurance in April. It is now end of June with no headway toward any insurance reimbursement. First was told by UPS that I am not shipper of record - local UPS Store is. I must go through them. After 7 weeks into claim and having refunded ebay buyers money, I complain to UPS again. Then I am told that they will send a pick up order for the broken lights with original packaging to verify damage, etc. - 7 weeks later. I respond to UPS that it is unreasonable to expect a person to hold on to a broken item for 7 weeks with the original packing. Of course the recipients have been refunded their money. They expected that if UPS wished to inspect the packages they would have done so in a few days or a week. Of course, they are no longer hanging onto them. Surprise ... UPS cannot pay the claim because recipient refused to give them the light and original packaging for inspection that they no longer have - 7 weeks later! Smooth move UPS. Of course, I fully expect that the final resolution to the second claim will have the exact same result. I will no longer ship anything I sell by UPS and will do everything I can on items I buy online being shipped by anyone but UPS. I strongly advise you to do the same or at least do so realizing 2 things. First, do not expect a UPS store to properly pack your fragile items. Second, do not buy into UPS's insurance scam.
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2 comments
Anonymous
#668783

So, you want them to pay a claim on what you say with no proof ?

If I were a Business, I sure wouldn't !

vermonter13
#668810
@Bert

You are making an untrue assumption. Proof was submitted and even their own drivers were shown the items and packaging. Items were also held for UPS's inspection but not 7 weeks.

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Review
#422781 Review #422781 is a subjective opinion of poster.
Loss
$250

UPS in New York, New York - Unclear website and unsympathetic customer service

I am furious at UPS - I expected more from your company - but it turns out that you are as inefficient as the USPS! In short here's what happened: Not being sure that I would be home to sign for a very important package that I absolutely MUST receive today - I logged in to my account and checked to see what my options were. The 2 appropriate choices were - Hold For Will Call at a UPS Operating Facility for free or Deliver to a UPS Retail Location for $5 Thinking that I was dealing with an actual efficient company I reasoned that it would be worth paying the $5 to re-route the package to a local UPS store. No where was there any indication that this would delay delivery. If there had been any such indication I never would have selected this option as I am leaving for a two week trip tomorrow. Today I call the UPS store. No package. I check the delivery status online. All it says is Delivery Change Requested - but no information on what's happening to the package. The lady at the ups store is kind enough to provide me with a phone number to UPS shipping and after repeating at least 6 times that I wanted an operator the computer lady finally acquiesced. The agent I spoke with "looked into it" and after about 20 minutes and being put on hold numerous times I was told that there was nothing that could be done about it. I asked to speak with a supervisor. She said that she had expected that and that I was already on the que for a supervisor but that she did need my phone number - so I gave it to her. After being put on hold for another few minutes the call was dropped. I waited to see if I would be called back as I had just given her my phone number but after 15 minutes I realized that that was just wishful thinking… I called back and after getting past the computer lady to a new agent he said he understood that I wanted to speak with a supervisor but he would really like to try to help me out meanwhile so we went through the whole story again with the exact same predictable result - 20 minutes later he figured out that he couldn't help me and had to put me through to the supervisor. After 5 minutes the supervisor came on and I explained to her that I didn't care where it was - I know it's somewhere in the vicinity and I'd go pick it up wherever that would be - she said that they were unable to determine where exactly that package was at this time but sweetly said she'll see what she can do and she'll have someone call me back within an hour. Sure enough someone calls me back - I explain the situation to him - he says there's no way to get it it's locked away at newark airport and then he laughs at me and says it's your own fault - if you hadn't messed with it you'd have the package already! I ask to speak with his supervisor - he tells me he is the supervisor. So basically I paid $5 to have my shipment delayed when what U was trying to do was make doubly sure that I would get my shipment on time as I can not be here tomorrow to receive it. This is completely ridiculous and unacceptable!
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Review
#421600 Review #421600 is a subjective opinion of poster.
I understand that if you pay for ground shipping it takes longer...my problem is when I check the status of my package and it says out for delivery at 5:15 am and my package doesn't get to my house till after 6pm..I had to *** from work so someone can receive the...
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9 comments
Anonymous
#1059739

My package been out for delivery since 5am now it's after 7pm some ***.

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Review
#421539 Review #421539 is a subjective opinion of poster.
Loss
$800