Latest review first
UPS SHAKES ME STORM DOOR
I called UPS to schedule a pick up. When the delivery man arrived, he decided it was smart the try and open my storm door when the main door was opened (It was hot so i left storm door WINDOW open only). I dont know if he was trying to open my door or not but i woudnt have tried to open someones dang door!! I heard from friends this delivery man is not so nice either. I called UPS to schedule a pick up. When the delivery man arrived, he decided it was smart the try and open my storm door when the main door was opened (It was hot so i left storm door WINDOW open only). I dont know if he was trying to open my door or not but i woudnt have tried to open someones dang door!! I heard from friends this delivery man is not so nice either.
Worthless UPS insurance on shipments & customer service
Tried to do everything right. Sold my neon signs on ebay. Took them to UPS Store in Claremont, NH to make sure they would receive good packaging. Two of the signs were received by recipients broken. Filed claims for the insurance in April. It is now end of June with no headway toward any insurance reimbursement. First was told by UPS that I am not shipper of record - local UPS Store is. I must go through them. After 7 weeks into claim and having refunded ebay buyers money, I complain to UPS again. Then I am told that they will send a pick up order for the broken lights with original packaging to verify damage, etc. - 7 weeks later. I respond to UPS that it is unreasonable to expect a person to hold on to a broken item for 7 weeks with the original packing. Of course the recipients have been refunded their money. They expected that if UPS wished to inspect the packages they would have done so in a few days or a week. Of course, they are no longer hanging onto them. Surprise ... UPS cannot pay the claim because recipient refused to give them the light and original packaging for inspection that they no longer have - 7 weeks later! Smooth move UPS. Of course, I fully expect that the final resolution to the second claim will have the exact same result. I will no longer ship anything I sell by UPS and will do everything I can on items I buy online being shipped by anyone but UPS. I strongly advise you to do the same or at least do so realizing 2 things. First, do not expect a UPS store to properly pack your fragile items. Second, do not buy into UPS's insurance scam.
UPS in New York, New York - Unclear website and unsympathetic customer service
I am furious at UPS - I expected more from your company - but it turns out that you are as inefficient as the USPS! In short here's what happened: Not being sure that I would be home to sign for a very important package that I absolutely MUST receive today - I logged in to my account and checked to see what my options were. The 2 appropriate choices were - Hold For Will Call at a UPS Operating Facility for free or Deliver to a UPS Retail Location for $5 Thinking that I was dealing with an actual efficient company I reasoned that it would be worth paying the $5 to re-route the package to a local UPS store. No where was there any indication that this would delay delivery. If there had been any such indication I never would have selected this option as I am leaving for a two week trip tomorrow. Today I call the UPS store. No package. I check the delivery status online. All it says is Delivery Change Requested - but no information on what's happening to the package. The lady at the ups store is kind enough to provide me with a phone number to UPS shipping and after repeating at least 6 times that I wanted an operator the computer lady finally acquiesced. The agent I spoke with "looked into it" and after about 20 minutes and being put on hold numerous times I was told that there was nothing that could be done about it. I asked to speak with a supervisor. She said that she had expected that and that I was already on the que for a supervisor but that she did need my phone number - so I gave it to her. After being put on hold for another few minutes the call was dropped. I waited to see if I would be called back as I had just given her my phone number but after 15 minutes I realized that that was just wishful thinking… I called back and after getting past the computer lady to a new agent he said he understood that I wanted to speak with a supervisor but he would really like to try to help me out meanwhile so we went through the whole story again with the exact same predictable result - 20 minutes later he figured out that he couldn't help me and had to put me through to the supervisor. After 5 minutes the supervisor came on and I explained to her that I didn't care where it was - I know it's somewhere in the vicinity and I'd go pick it up wherever that would be - she said that they were unable to determine where exactly that package was at this time but sweetly said she'll see what she can do and she'll have someone call me back within an hour. Sure enough someone calls me back - I explain the situation to him - he says there's no way to get it it's locked away at newark airport and then he laughs at me and says it's your own fault - if you hadn't messed with it you'd have the package already! I ask to speak with his supervisor - he tells me he is the supervisor. So basically I paid $5 to have my shipment delayed when what U was trying to do was make doubly sure that I would get my shipment on time as I can not be here tomorrow to receive it. This is completely ridiculous and unacceptable!
I understand that if you pay for ground shipping it takes longer...my problem is when I check the status of my package and it says out for delivery at 5:15 am and my package doesn't get to my house till after 6pm..I had to *** from work so someone can receive the...
UPS - Four weeks and its still not delivered
We sent an item to consignment to Barbados. We gave the correct address, the house name, street, town etc but they could not find it. They asked us for a telephone number of the consignee. We gave them this on the 23rd May and an email address. The goods have not been delivered, no one has contacted the consignee. Emails to customers support get replied with, we will pass this on. Rubbish service- Rubbish Customer support I know know what UPS stands for OOPSE we failed again.... Forgot - Tracking still says awaiting information from consignee but they had this 27 days ago .........
UPS in New York, New York - Harassing and threat calling my house
A shipping from sleepy delivery by UPS. I did not receive my order and contacted sleepy on 6.3.2013. So sleepy put an investigation on this with UPS. I received a phone call on 6.7.2013 around 12noon and she state she calling from the UPS local store stating I claim I didn't receive my shipment and now they have to paid sleepy $370 and start harassing and unprofessionally rude. So I contact the UPS 800number and filed a complaint of time and date of call received. And I guess they tracked her down and she got in trouble because she start calling my cell and home phone yesterday 6.19.2013 7:41pm. First call i pick up she state she calling from Allstate insurance and that there's a claim against me that I backup at the parking lot of CVS near my house and I bump into another car and confirmed me that i drive a ML350 and ask me did this occur?! Then I said no, I rarely goes CVS and that I have not backup into any other car before. She keep accusing me that I lie and blah.blah.blah so I got *** off and told her do whatever Allstate want to do with the claim and investigate it. Then she said well you can settle this claim without going on file and paid the couple $370 dollar for the bumper damage. Then I told her she must be crazy! She wouldn't let me hang off the phone so still I hang up on her and told her do whatever she need to do on her end. Then right away I contacted Allstate and confirm no claim on my policy so that was a scam. I was so *** to talking to her for so long, I should have notice from the start. Then I realize it must be her from the UPS store that called a week ago with the same tone, voice, attitude and $370. Phone been ringing again and again since I hang her up. The second time I pick up the phone was at 8:29pm and again she said she calling from Allstate and been trying to call me for the past half hour. Right away I told her I know who you are, you are the lady from the UPS that I file a complaint of so stop calling here!! When she hear that the last thing she said to me was be careful what you say because I know where you live and what car you drive. I told her I'm gonna call the police and track her down and hang up on her. Her call to me was blocked so can't see her number. Then about 20mins later a pizza was delivery to my house and I told them that this is a scam and if they receive private call again don't make delivery for this address. I also contact UPS 800number again and told them the above matter. A guy name M-- called me back from UPS complaint dept. state he read over all the note from day 1 but can not give me her name or information because this time she not calling me from the UPS office and this is between me and her now so theres nothing he can do. But I don't understand, she got my information of name,address, cell & home phone through the UPS delivery info.! So this is between me and her now???! I live her for 8 years. This never happen to me before this incident and you telling me I can't be sure that was her?!
UPS in Glenview, Illinois - Bad customer service
I was expecting a package and couldn't be around to pick it up. I receive a notice after the first attempted delivery and as instructed in the notice, I left a note instructing the delivery person to leave it by the door. The note was ignored and the package was not left for delivery. When I called customer service, they could not give me an idea of where it is or when it would get back to the center so I could pick up. They told me that they couldn't give me that information. They said that I have to wait to be called back by the pick up center but they could not give me that number. They refused to give me a status when I called back after 1 hour.
UPS in San Francisco, California - Gen mgr
You might say I CAN'T BELIEVE THIS COULD HAPPEN One Afternoon we made a godly sin of checking off ground shipment option when we really meant to ship overnight. Within 5 mins. of pick up we were on the phone trying to correct the problem. Talked to 4 different people who said sorry can't help you. So, we accept OK shipment is going to take 4 days to Iowa when we really wanted to ship overnight. So, next the package arrives in an Iowa depot, and then I see that UPS has noted "customer want to intercept package" So, before they deliver, UPS decides to intercept package and send it back to us! Now what kind of a ***, backward, retard person would do that? What for? why? Someone there decide, Oh, these guys wanted to ship overnight. So when the package arrives, we'll divert it back to them so that they can!!!!!!!!!!!!!!!! The sin of it is any UPS Moran reading this would LOL and say " that's right. You should have marked your package right in the first place!!!!!!!!!
UPS in Burlington, Ontario - Rings the bell and runs!
The door bell rang this morning. I walked over right away to answer the door, only to find the yellow slip on the door and the truck driving away! - not even 5 seconds after the bell was rang. The yellow slip had already been pre-filled out in advance. This has happened in the past as well. There has been times where I was at home all day only to find the "missed you" slip on the door at the end of the day - no attempt to ring the bell ever! I am extremely unhappy with UPS, and will do everything I can not to use them ever again!
Ups stole my samsung s4
ups stole my samsung s4 that was sent from rogers been told I have to wait 1 to 8 business days for an investigation. rogers already billed me for the phone and refuses to send me an other phone until ups is finish with their investigation which is *** .ups said that the package was scan as recieved by ups and was out for delivery but not updates were made or the package delivered. now rogers is not sending me a new phone but yet still has the charges on my bill until the phone is recovered by ups or investigation is closed
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