Aleesha Tyj
map-marker Pittsburgh, Pennsylvania

UPS Web Service -> Rip off alert?

Updated by user Jun 11, 2013

UPS did respond to my complant and credited my account for the contested upcharges. I am happy with that and have since adjusted my dimension-measuring approach so it does not happen again. Thanks to all who provided perspective on this.

Original review May 11, 2013
Just received a nice note from UPS indicating that after auditing the dimensions of two boxes I shipped they were adding a surcharge of $21.44 to my Paypal account for being off by 1 inch in the box size dimensions I entered for two boxes. Both boxes were standard off-the-shelf U-Haul electronics boxes packed normally - 20 x 20 x 12. The UPS store I dropped them off at has a chance to measure them again as I dropped them of and confirmed dimensions. Now I get this "FYI" adjustment to my Paypal account of $21.44 - with no recourse as the boxes already arrived at their destination and cannot be remeasured (not does UPS offer a clear path to do that if I wanted to). So I am stopping use UPS and switching to FedEx, USPS etc. BE CAREFUL if you use the UPS web service to print shipping labels - it appears they have a profit center going based on "auditing" the shipments and claiming different dimensions than what you entered. If you use UPS, do so from a UPS store - if they see a home-printed label they will tag the box for auditing.
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Loss:
$25
2 comments
Guest

20x20x12 = inner dimensions

21x21x13 = outer dimensions

Bill Aks

box dimensions are most generally the INSIDE dimensions. if you actually measure a box that has been properly packed you will notice the thickness and slight bulge of packing have increased the size by as much as an inch.

a 20 x 20 x 12 box lies right at the edge of dimensional weight, once you take into account the exterior size you are most likely to get a bump.

btw, ALL carriers use the same system for shipping. yes fedex and the post office too. to avoid a charge later on use the correct size and weight...or use a shipping location like the ups store and pay the correct price at the time of shipment.

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Anonymous
map-marker Masonville, Colorado

Wrong address delivery

One day my neighbour knocked to my door and said she got my package. She lives on a totally different street. She said it was laying across the street from her house for almost a week. It was raining that week a lot. A week! Really? I didn't track it I'm too busy for that. But a week! And it supposed to be a fast delivery. I'm very pissed and upset. No more ups for me. I wanted to call customer service and complain but it takes to long to go thu. I don't think I'd get any rewards for being a posed one. Or should I call them? I just see a lot of people complaining. So whatever but I was shocked plus what if it was an iPad some stuff that can't be ruined... Oh I'm mad!
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Loss:
$100
1 comment
Guest

(I didn't track it I'm too busy for that)

But you have time to write a bad review?

Linsay Jra

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Montreal, Quebec

Who in their right mind would use UPS

I ordered a Nexus 4 cell phone on a pre-order on Dec 3rd 2012. I was informed by the vendor, Google, that it would ship towards the end of January. On Jan 17th, I received an email from the Google Play Store with a tracking number and the date of delivery would be Jan 18th. I called UPS before 6 pm to find out the status of my shipment, and they told me it would be delivered before 7 pm. I asked a Clifford at UPS to be certain that the driver ring my doorbell on my private residence [Single family home]. He said he would contact the appropriate people at UPS to raise my concern, because in the past, most recently on Nov. 21, the drivers don't ring the bell and either leave a no one at home sticker on the door or leave the parcel in full view on the sidewalk, I received a call about an hour after speaking with Clifford to tell me the parcel was delivered. Huh!! How is that when they didn't ring the functioning bell? I opened the door to check if there was a notice placed on my door, and there was none. While I kept the UPS CSR on the line, I checked my mail box and sidewalk for any parcels. None could be found, I told the CSR. So where was my package I asked Wendy, the CSR on the line. She looked into the matter and within 20 minutes, a UPS driver was at my door. I asked if he had the parcel. He said he was with another driver in the van when they delivered my parcel. He said the woman who was his partner, threw it on the sidewalk. Threw it? A $400 cell phone? He looked around and couldn't fond it and I asked if he was sure he got the right address. He said perhaps a different address. So I told him to start knocking on doors, cuz I sure as *** wasn't going to. I asked why he didn't ring the bell which I showed him was functional, and I mentioned that I specifically asked UPS to be certain that the driver ring my bell. So he replies, how the *** could they get in touch with him when he's on the road. I replied the same way you got the message that I didn't receive the package, you *** so why did you return to my house.....just intuition that perhaps I didn't get the package. Of course they have pagers, so WTF was this *** trying to pull. I phoned Google to complain about the missing parcel and they immediately sent me an email to confirm that it was missing and to reply to their email to consent to de-activate the phone. Now I will eventually get a full refund as Google has no stock on the item, and who knows when it will ever be in stock. But I've decided not to buy the Nexus 4 as Google will only ship UPS, and I refuse to deal with vendors who only use UPS as a carrier. This past November, I received an email from Asus with a tracking # from UPS on a return item [a Nexus 7 tablet] that was repaired and sent back to me. November 21 2012 I was at home also talking to UPS before 6 pm to find out the status of my shipment. I didn't know at the time that they delivered up to 7 pm. I waited until 7:15 pm and opened the door to see what was going on. There was a notice on my door that indicated I was not at home at 6:07 pm. Right! I was only talking on the phone to UPS at the time. I phoned UPS back to tell them the problem and they told me that they would send the item to the local UPS store. I went the next day to pick up the parcel after work, and was told that there would be a charge. I told the young lady that the freight was already prepaid by the shipper. I was told that I would have to pay an additional fee. I just walked out of the store after telling her what she could do with the parcel. I was at home the evening before,& I went out of my way to pick up the parcel at the UPS Store. WTF else do you want me to do? I got on the phone to the shipper and UPS and UPS tried a couple of times to deliver while I was away. I was emailed by them and was told that a supervisor would be phoning me up. I never received that phone call, and speaking to a manager he said that I wasn't home when the supervisor phoned me. I called him a liar. I was at home way before she called and I was speaking to him about an hour after she was supposed to phone me. I challenged him to call me up at home to prove I was there and not at the local *** hole. He wouldn't do it. It took UPS a f'n week to get my Nexus 7 returned finally. I wasn't going to budge form my house this time, not after all the effort I made to get the tablet on my own, because of one ignorant *** woman UPS driver who isn't qualified to deliver the weekly flyers. She's an *** who now caused me to miss the opportunity to have my phone, a phone I won't be able to buy and now will not buy because of the stupidity of UPS!!
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Loss:
$429
Anonymous
map-marker Charlotte, North Carolina

Delivered broken glass on the front porch

OK, I was not totally surprised that UPS delivered a box marked fragile that contained glass in it totally broken. I was surprised that the driver didn't have the common sense to re tape the box they totally destroyed allowing for shards of broken glass to be poured out on our front porch. A great gift for a family with small children who headed out the front door. What possesses a delivery person to put a broken box (marked fragile mind you - oh the irony) full of broken glass on a porch and walk away. I know, apparently too much to ask.
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Anonymous
map-marker Marrakech, Marrakech-Tensift-Al Haouz

An Amazon book sent to Morocco

A friend in London ordered a book for me on Amazon. I live in Morocco. The level of incompetence of the UPS office in Casablanca and in Marrakech is unheard of. They have no clue about what they are doing, they are rude and arrogant in particular Miss Karima from the import service in Casablanca. After 3 weeks of their incompetence to deliver a book, I was invoiced an enormous amount for a coffee table book 1750 Dhs the equivalent of about 160 Eur. I had no choice then give a check, I asked many questions about the details of the invoice. My answer was it is the customs we can 't do anything about it. And of course it dragged on for 3 weeks since I had to pay a daily fee for the warehouse. Then I was told it had arrived at the Marrakech office, but that I had to pay 80 Eur since they had asked for a discount.. ( ???) once again no one had any explanations even though my numerous questions. I was given back the check and got my book.. If your time is precious, don't ever waste your time with UPS Morocco. And if you have time to loose, you still expect professionalism, competence and transparency. DHL is more expensive but worth every penny when dealing with pitiful UPS.
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Jaylea Tfj
map-marker Yorba Linda, California

Repackaging Fraud

The UPS store in Yorba Linda charged over 330.00 for shipping an item in a crate. That night, someone at the store took the item out of the crate and into a cardboard box. They then cancelled the original transaction and pocketed the refund. A new transaction was created at a much lower price. How can i tell? the tracking number is not the same as the one on the receipt. The package was damaged in transit due to the *** cardboard box. Worst part of it? UPS will only deal with the UPS store about the claim. The store will just tell you that your claim was denied for poor packaging. Never use UPS stores. Go to the UPS depot or use the FEDEX stores.
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Loss:
$1300
Roizy Fsb
map-marker Jefferson City, Missouri

Pkg damage

Sent a package back to the mfg in the same box it came in from the manufacture. UPS damaged the box and product inside. Made a claim with UPS. After a follow up e mail on the status of my claim, they denied indicating they require "peanuts" to be used in packing. Makes no sense considering it was returned shipped the way it came from the mfg. not only did it cost me $27.00 to ship but the product cost was $79.00. I am disappointed with this company. I will ship with FedEx going forward. Hopefully they don't hold the consumer to a different standard.
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Loss:
$79
1 comment
Guest

UPS requires 2 inches of adequate padding around the item as well as a proper box, which includes a minimum bursting test of 200 lbs, which most companies don't ship with (Amazon, etc.) Packages go down conveyor belts, where big packages can land on small packages, which is why the regulations are in place so that the item inside isn't damaged. If an item is damaged when being shipped to the consumer, the company is still liable for that damage just like you are if its shipped like that. The consumer is held to the same standards as the company.

Anonymous
map-marker Sikeston, Missouri

UPS Refuses to knock on door

I pay for next day delivery for an Amazon order because I needed it by, shocker, the next day. Apparently it counts as a delivery attempt if the driver walks up to the door and sticks the 'InfoNotice' on the door, then walks away. I was literally sitting three to four feet from the front door and never heard a knock. I went outside to check the mail only to find the 'InfoNotice' laying on the ground. Now I can't get my package until Monday, unless I'm lucky enough for the packages to be brought back to the delivery center for the ONE HOUR they are open every day. UPS is the absolute worst option for shipping anything. I will never buy anything from a company again if they only ship UPS. Not only did they lose a customer, they caused several other companies to lose a customer by association.
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5 comments
Guest

Ups sucks I live in an apartment building and I have a handicapped relative that lives with me who cannot lift more than five pounds. The last couple of times I've ordered something they went straight to the rental office which closes at 5 p.m.

and opens at 9 a.m. Mon-Fri to drop off the package. I work from 7:30-6:30 Mon-Fri. I could see if they actually attempted to deliver the package but they don't meaning they don't even leave a notice.

They are terrible I absolutely hate having my packages delivered by them. The thing that really *** me off is that my relative is always home so they would be able to open the door.

Neither of us can lift heavy packages. I just really hate ups.

Guest

UPS does not have the quality of delivery service it had 10 years ago. I live in Arizona and the UPS customer service tells me that is up to "driver discretion" how and when a package will be left at a consumer's house.

This means packages can be left sitting in boiling heat conditions, left roadside, etc. Apparently UPS has a new policy, packages without a signature required can be left anywhere by the house and there's no such thing as three delivery attempts.

The drivers will not honk their truck horns to let you know they're outside nor will they leave a package delivery notice if you're not home and don't expect to get any resolution no matter how many supervisors you speak with--they just don't care; furthermore, there's no way to get any resolution because they are such a corporate conglomerate that nobody is in any kind of customer relations capacity and yet everyone who answers then phone for UPS is a designated supervisor, someone who can correct customer related problems. :(

Guest

Drivers no longer have the time to knock. If a signature is not required, its drop and run. Neither your postman or your paperboy knock, do they?

Guest
reply icon Replying to comment of Guest-671138

you're a fecking ***.

Guest

If you were sitting 4 door feet from the door and never heard a knock, might be time to get your hearing checked !

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Tia Dsv

Disappointed.

After receiving notice of my delivery date on a package which required a signature I paid an extra $5 in shipping costs & joined UPS My Choice so I could reschedule the delivery of my package. I carefully followed the tracking & all was well as I had cancelled my appointments to be sure I was home all day to receive my delivery. After about 3 p.m. I got concerned & started trying to contact customer service. Good luck on that. The chat line finally became available around 7:30 & I was assured the driver was still out & my delivery would be here no matter how late. At 9:00 p.m. I checked my computer & they had changed the status of my package to "in transit". I called the customer service number & they reached out to the local distributor for that driver. Guess what? My package was not loaded on the truck that day. No apologies, just "You should get it tomorrow". Apparently, the part about me changing appointments to stay home & wait on this delivery was of no concern for anyone there. I then asked if they could, at least, give me an approximate time for the next day. In a word, no. UPS is fine if you do not need to sign for the package, it is not time-sensitive, & you care nothing about customer service should a problem arise.
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Reason of review:
Problem with delivery
Anonymous
map-marker San Francisco, California

UPS damaged my packages

I shipped two packages from Alabama to Cali. Both packages.were damaged and three items are.broken beyond repair. I even insured the packages. I filed a claim and was told today that the claim was denied. Reason.. not packaged correctly. . In which is bull ***. The guy from UPS even said.. they drop the packages all the time. I packaged the packages very well and as precious as the items were... I would not package them correctly. Also, exactly where are the details at on the correct way to package a package. Just another.way from.them.to get out of the claim.
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Loss:
$550
2 comments
Guest

Really?

Try Google. Enter "UPS packaging guidelines"

Ta-da!

You really are dense, no wonder your package didn't arrive safely.

Guest

Give us an idea of what the items are you shipped.

Do a search for UPS terms and conditions, should be something in there about packing contents properly.

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Anonymous
map-marker Cordova, Tennessee

Poor Customer Service

It seems that the representative to my address can not come later than 3:00 p.m. CST. Like most working people, I do not get home until 5:30 or later. There are no other times offered, 3:00 p.m. or before. I have called the offices of all companies that I order from and have asked them to send my purchases through USPS. UPS has grown way too happy with the status quo. I am thoroughly pissed with going to the "store" to pick up my purchase. I am supposed to be a customer, not a victim. Give me a break!
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Loss:
$200
Alaysia Lly

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jacksonville, Florida

Military family undue stress!!!

My family flies to Germany for a 3-year tour in 2 days. We have a family pet that needed time sensitive documents stamped by the USDA vet services. I over-nighted the documents with the payment on Friday for a Monday by noon delivery. At 4pm Monday, there was still no delivery. The package was put on the wrong truck! I cant tell you how tired I got of hearing "someone will call you in response to your urgent message within the hour"!. First, I only got 1 call back from 4 urgent messages. Second, I got told that if it didn't get delivered by the office closing time (4pm), it will be held til the next business day and will be there by noon. What?!?!?..... Tuesday is our LAST day to get this done! We have no home, no household goods, and we leave in 36 hours and I need this paperwork in hand at the airport check-in! In the end, the package arrived at 430 (the daily pick-up time). Wouldn't it have been less stressful to just say, their daily pick-up driver has it and it WILL be there today??? Now, I have to drive 2 hours to pick up these documents myself because there is no time for the prepaid over-night return. UGH...... I will NEVER use UPS again!!!!!
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5 comments
Guest

'Cause you don't seem real bright.

How did " the package arrived at 430 (the daily pick-up time)" AND "that 4 hour delay meant delivery after the USDA's closing"?

Your self contradicting nonsensical rants are fun to watch though.

I'm starting to fear for the safety of your children though. You need a zoloft. I was worried about your husband for a minute there, but then I realized he's getting plenty on the side to make life with you bearable.

Sad to be you, I guess. Buck up princess.

Guest

Look I have a son serving in afghanistan, I get the stress military and their families have to endure, we appreciate your service...but...what a freakin baby you are...shoot you're not even going to a combat zone. Pffftt.

While your sacrifices are appreciated, make no mistake, ups moves MILLIONS of packages a day. Ocassionally one will get missorted and end up not making a time deadline, yours missed by four hours, bummer. File for your guaranteed service refund. They still did deliver that day and frankly you planned poorly if you waited until the last second something that could possibly delay your move. Ever hear the saying "poor planning on your part doesn't necessarily constitute an emergency on my part"? Think about that and take it to heart.

Thanks again for your service and God bless.

Alaysia Lly
reply icon Replying to comment of Guest-659734

First off, who the *** are you to call me a baby! I have been an Army wife for 16 years and dealt with multiple 'war' deployments since the 9/11. Dont talk to me about having the right to complain! I have more than earned my right to vent

and complan about any *** thing I please! Oh, and we are gearing up to do another 'war zone' within 30 days of reaching our new destination. Don't for one minute "military mom" think you know squat about what the military life is like. If you dont want to hear a complaint, THEN DON'T READ IT!

AND FYI..... this particular paperwork, by international guidelines, CANNOT be completed by your own vet until a minimum of 10 days prior to flight!

... Not my poor planning you ignoramus!

Guest
reply icon Replying to comment of Alaysia Lly

You are a whiny baby/drama queen. Sniff, sniff.

Let's get this straight...you had 10 days to do the paperwork and you waited until the last day, right? Yeah, poor planning on your part.

In the real world a 4 hour delay on a package delivery shouldn't cause "undue stress" nor the type of unhinged rant(s) shown here. Perhaps you need some psychological help. Here's a hint...most people take responsibility for their mistakes. It appears you have been on the government teat too long and have adopted their ways...pass the buck much? Get that the from the current commander in chief?

I know in your self-entitled world that your sacrifices mean more than those of everyone else, but well, they don't. I mean you have "earned" what exactly? Learned to ride on the coattails of your husband's work and sacrifice(s)? And you know more about "military life" than everyone else in the world? Ha! Sweetie, that's a good one.

I salute your husband, pray he comes home safe during his next combat assignment and hope you learn some day that in the real world, it's not all about you.

Alaysia Lly
reply icon Replying to comment of Guest-660456

You want to talk about psychological help?!? You are the one with nothing better to do than troll on this website to shoot your mouth off when you don't agree with a strangers opinion.

While you are starting an argument due to MY self entitlement, take a good long look in the mirror; assuming it won't crack. I did this process 8 days prior because my vet couldn't see me before then. AND that 4 hour delay meant delivery after the USDA's closing!

Yes, I do presume to know real military life more than a mommy. You simply miss your kid; I as a wife with children, hold down an entire household keeping things running and as normal aa possible for my babies. You willow NEVER understand what that is like... for that you are lucky!

So it is you that sounds self etitled and all because you birthed a military man who is now grown and his own entity. You take the credit for whatthe your son does protecting this country.... how sad! Ho find yourself a real life lady, and stop presuming to know about *** that doesn't even concern you!

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Anonymous
map-marker Russellville, Alabama

Numerous reports, numerous supervisors, still nothing

I've been fighting with UPS about packages not being delivered when they were scheduled since I opened my business 3 years ago. This morning was the 3rd time I've spoken with a supervisor because the driver posted that my store was closed on Monday as a the reason for not delivering my package. They can't seem to fix that note in their system and I'm sick of it. The supervisor today told me my package was never on the truck and it couldn't be retrieved from the trailor. She was no help and I waited on hold for almost an hour to make the report. I've had many other issues, but this was the last straw. I'm paying extra for Fedex delivery from now on.
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Anonymous
map-marker Burlington, Ontario

Rings the bell and runs!

The door bell rang this morning. I walked over right away to answer the door, only to find the yellow slip on the door and the truck driving away! - not even 5 seconds after the bell was rang. The yellow slip had already been pre-filled out in advance. This has happened in the past as well. There has been times where I was at home all day only to find the "missed you" slip on the door at the end of the day - no attempt to ring the bell ever! I am extremely unhappy with UPS, and will do everything I can not to use them ever again!
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Quintella Dkp
map-marker Portland, Oregon

Speeding driver on Viewmont Drive. Rude driver!

Today a male UPS driver drove recklessly through our neighborhood. It is 2:10 on 680 SW Viewmont drive. I signaled him to slow down. He screamed out at me..."Do you even know what the speed limit is???" He then sped away around a blind corner. My neighbor was a witness to his rudeness and obvious speeding. Well yes, I do know the speed limit and he was driving over that limit. I know this is a busy day for him, but children play on this street and there are blind corners. If this were an isolated incident I would not complain. But, It is the norm and his rudeness was unjustifiable. Please let me know your actions on this or for now it is USPO.
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