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UPS in Garland, Texas - Poor customer service and rude employees

I have always been a big supporter of UPS. I have actually never had an issue in all the years I have used your company. Recently I ordered a large canvas that had to be shipped freight. It arrived busted up. This has put me in a panic due to a deadline. This deadline is one of the most amazing opportunities I have had so far in my career as a artist. A pickup was scheduled for Friday July 5th between 8 and 6. I missed work and waited all day for you guys to show. At 6:15 I called and was told the guy was still delivering and had one more stop. He MIGHT get here by 7ish. I couldn't wait. I told them that and they promised to pick it up Monday the 8th by 10:30. I asked the girl three times if she could get here by 10:30 because I was going to miss work again. Three times I was assured of a pickup by 10:30. Monday is here. I have called and guess what. I am not even on the schedule! I spoke to a supervisor at the 1800 number who was going to contact dispatch and get it on the schedule. I then received a call from a 972-494-3394 and was told it would be later this afternoon. Of course that didn't go over well and I asked to speak to a supervisor. A Bob Greer answered and I told him he needed to change his hold recording because it stated all about how UPS had enhanced freight scheduling. He was very unprofessional and replied "is that all you need, are you done." How very unprofessional to speak to a customer like that. Was I using profanity--no. I was an upset customer and a more appropriate response would have been " what can I help you with." As of this email I am still waiting to hear when you guys will show up. I have now two missed days of work under my belt. Would you like to pay my house payment because its not getting paid waiting on you guys?? The box is too large for me to physically move out of my garage so I cannot leave it somewhere. Dealing with your company has become like dealing with the Govt--no one cares and the lack of customer service is ridiculous. My time is important. Your company should respect that.
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1 comment
Anonymous
#677712

You will be waiting quite some time for an answer from UPS, as this is NOT an official complaint UPS website.

Review
#427234 Review #427234 is a subjective opinion of poster.

UPS POOR SERVICE

I live in an apartment complex. UPS REFUSES TO DELIVER TO MY DOOR ON THE THIRD FLOOR BUT WILL ONLY PUT A NOTICE ON MY DOOR THAT THE PACKAGE IS HELD WCM. There are several UPS sites in the surrounding area and even with the tag number I can't find where it is being held. Most times the package is returned. I HAVE SENT REPEATED NOTICES TO UPS AND HAVE POSTED A NOTICE ON MY DOOR TO DELIVER PACKAGES TO THE APT OFFICE IF I AM NOT HOME. UPS CAN'T READ. THEY HAVE TO PASS THE OFFICE TWICE TO COME TO MY DOOR. Use the United States Postal Service for professional service. Michael Hankinson
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Review
#427176 Review #427176 is a subjective opinion of poster.

UPS in Marrakech, Marrakech-Tensift-Al Haouz - An Amazon book sent to Morocco

A friend in London ordered a book for me on Amazon. I live in Morocco. The level of incompetence of the UPS office in Casablanca and in Marrakech is unheard of. They have no clue about what they are doing, they are rude and arrogant in particular Miss Karima from the import service in Casablanca. After 3 weeks of their incompetence to deliver a book, I was invoiced an enormous amount for a coffee table book 1750 Dhs the equivalent of about 160 Eur. I had no choice then give a check, I asked many questions about the details of the invoice. My answer was it is the customs we can 't do anything about it. And of course it dragged on for 3 weeks since I had to pay a daily fee for the warehouse. Then I was told it had arrived at the Marrakech office, but that I had to pay 80 Eur since they had asked for a discount.. ( ???) once again no one had any explanations even though my numerous questions. I was given back the check and got my book.. If your time is precious, don't ever waste your time with UPS Morocco. And if you have time to loose, you still expect professionalism, competence and transparency. DHL is more expensive but worth every penny when dealing with pitiful UPS.
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Review
#426741 Review #426741 is a subjective opinion of poster.

UPS in New York, New York - Complaint on lazy flirtious driver

I live on the second floor and ordered various boxes. The UPS delivery worker had my young daughter under the age of 18 years old go downstairs and carry the packages up. My daughter was ill and she is very petite. The worker on the other hand was busy flirting with a female tenant. This is ridiculous aren't they suppose to bring the package upstairs. On the application for UPS it states must be able to lift. I am seriously pissed off. My daughter had to go get the package having a fever of 101 and he was only interested in flirting and no doing his job
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Review
#426465 Review #426465 is a subjective opinion of poster.

UPS in Jefferson City, Missouri - Pkg damage

Sent a package back to the mfg in the same box it came in from the manufacture. UPS damaged the box and product inside. Made a claim with UPS. After a follow up e mail on the status of my claim, they denied indicating they require "peanuts" to be used in packing. Makes no sense considering it was returned shipped the way it came from the mfg. not only did it cost me $27.00 to ship but the product cost was $79.00. I am disappointed with this company. I will ship with FedEx going forward. Hopefully they don't hold the consumer to a different standard.
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1 comment
Anonymous
#687017

UPS requires 2 inches of adequate padding around the item as well as a proper box, which includes a minimum bursting test of 200 lbs, which most companies don't ship with (Amazon, etc.) Packages go down conveyor belts, where big packages can land on small packages, which is why the regulations are in place so that the item inside isn't damaged. If an item is damaged when being shipped to the consumer, the company is still liable for that damage just like you are if its shipped like that. The consumer is held to the same standards as the company.

Review
#426361 Review #426361 is a subjective opinion of poster.
Loss
$79
On June 19th 2013 at 2:18 p.m. I mailed a package from the UPS CC located at 200 George Bishop Parkway Myrtle Beach, South Carolina 29579—7336 Phone number 843-236-5279. The package weighed approximately 11 pounds and the dimensions were approximately 14”x14”x10”. The...
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1 comment
Anonymous
#673649

no offense, but your story makes no sense.

You were lied to how, exactly?

How was your monetary loss >$400?

Review
#425471 Review #425471 is a subjective opinion of poster.
Loss
$436

UPS in Kingman, Arizona - Poor and unacceptable delivery practices

Update by user Jul 02, 2013

I was very surprised and happy to receive a call from UPS management stating that they want to work with me to resolve the delivery problems at my home. I hope this is the case. I have been a long time customer with UPS and it would be a disappointment and an inconvenience to have to work with other delivery companies.

Original review posted by user Jul 02, 2013

I live in Arizona; it gets extremely hot here in the summer and UPS will not take the time to deliver packages to the front door of the house nor will they take the time to honk the horn of the truck when they're here; instead, what the drivers do is just dump all my packages roadside. This means I've had numerous packages sit out in boiling heat and the contents ruined. There is no such thing as UPS customer service. I have spoken with numerous so-called UPS customer service supervisors and nothing has changed with the delivery problems. I have been told that they don't have enough trucks available to do anything but a one time delivery of packages, its up to driver discretion how packages will be left, and I can request that no packages be left at my home and instead pick up my packages at UPS distribution center, but if I request that service I'll never be able to have home delivery again. There is no such thing as UPS customer relations. UPS is a huge corporate conglomeration at this point and every UPS customer service person can be designated as a supervisor to help with problems and complaints. That means every supervisor has a different story and a different resolution and the bottom line is that no one at UPS is held accountable for customer service. Use UPS at your own risk.
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Review
#425357 Review #425357 is a subjective opinion of poster.

NEVER USE UPS AGAIN

Hello, I am writing this because I am so pissed right now. I ordered two new phones from T-mobile a week ago and got it today. Once UPS came the delivery man gave me a box and I was very happy. I ran to my home and opened the box and there was NO phone inside, only the phone boxes and earphones,simcard, handguidebook,and battery. UPS workers took my phones. After I checked phones I looked at the box, there was a 8inch mark out of knife and the box was new. I am thinking that UPS workers checked whats inside and stole it and retape it again. Funny thing is that my delivery should have came on the Friday but came today instead.I would never use UPS again and I will take any actions to resolve this problem. UPS is biggest delivery company and has thief workers working for it.
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Review
#425248 Review #425248 is a subjective opinion of poster.
Loss
$400

UPS delivered our mini refrig to wrong address

UPS delivered our mini refrig to wrong address
UPS delivered our mini refrig to wrong address
In the month of May 2013, we ordered a mini refrigerator online at Sears.com After a month of waiting, checked the tracking for UPS item and it posted that it was delivered back in May 2013, signed by a person name and delivered it at residence on a military base. What the f.....k Can you believe that the family that accepted the box did not call UPS to tell them they received something that they did not order. And what do you call this ***? After several emails, to the President of Sears, no reply was given for the delivery of the mini refrigerator that was delivered to the wrong address. Finally called by phone and they said it was delivered. Yes, to a wrong residence address. Filed a complaint with UPS online.
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Review
#424463 Review #424463 is a subjective opinion of poster.
Loss
$395

UPS in Longview, Texas - Didn't leave package as authorized and didn't leave door tag

Had package (1ZE9650A4257797) scheduled for delivery today between 12:00 and 4:00 that required signature. I went on-line and authorized them to leave the package without a signature. Even so, I arranged to be home from 12:00 on. When I got home I went on-line to make sure the tracking said "out for delivery" but it said attempt was made at 11:46 to deliver package - didn't leave the package as they were authorized to do and there was no sticker on the door saying they had tried. I got here about 11:48 - there was NO UPS truck in neighborhood.
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2 comments
Anonymous
#825825

2nd consecutive time, same delivery person. When trying to lodge a complaint, there is no place on UPS website to handle my complaint!?

I'm 67 years old and unable to get to the door as quickly as I can before the UPS delivery person would like me to. Although I'm able to catch him before he leaves and both times he acknowledges my call to him and both times he gives me a hard time wanting me to go down stairs to get my shipment instead of him making another trip upstairs.

I have never encountered such a rude person; especially since it was after 7pm and I was already asleep in my bedroom when he knocked on my door!?

Anonymous
#670911

Signature required means exactly that, signature reuired. You cannot waive that requirement. Your vendor selected it for a reason, and they pay the ups bill.

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Review
#424276 Review #424276 is a subjective opinion of poster.