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UPS in London, England - Rubbish Service - Unaccommodating and useless!

This service will only deliver at 3pm when no one is home. The alternative is "we will leave the package in the garden" where it will surely get stolen. They won't deliver in the morning before 10am (on any day of their choice). They wont allow to pay for delivery upgrade to a morning service. The staff are rude. As a courier service, they are supposed to courier the package at a convenient time, but they refuse to accommodate a convenient time. This service is useless, unreliable and expensive - the regular post is cheaper, reliable and user friendly. UPS are supposed to be a first class delivery service, but this is most definitely not the case. Rubbish! I was told "We will deliver at 3pm, leave it in the garden or send it back to the sender, the choice is yours but there are no alternatives."
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Review
#433885 Review #433885 is a subjective opinion of poster.
Loss
$80

UPS in Beijing, Beijing - Delivery China to Philippines

So I was looking for a company to ship a few boxes from Beijing to Manila. Ive used other companies before and it generally takes 3-4 days door to door. The UPS person qhoted me a figure then when they gopt it to warehouse they then requoted me a figure higher than the first by 20%. Never mind I needed it to go. After 4 weeks Im folllowing up on the shipoment and they tell me they have no experience of dealing with Philippinies customs. I have to show them how to deal with this and have to basically arrange to get it cleared by myself... duh... thats why I used them to do this but seems they are incapable. Anyways it took them 7 weeks to make the door to door delivery. Now after 3 months they are agitating for payment. I figure they made me wait so long for the delivery, they can wait a little while longer for the payment. NEVER AGAIN will I use these people.
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Review
#433873 Review #433873 is a subjective opinion of poster.
Loss
$2000

Ups store overpriced

Cinnaminson nj UPS store charging tape that I use little bit inside the store $4.50 . This guy name is Adam he did not like that I used his tape inside the store . He can control the shipment charges if he does not like u . He can charge u more. Actual weight I do not know its right or not dims who knows he measured. He has full control on software program FUEL SuRcHarGe $3.34DeLivery Area surcharge $3.70,cms Processing fee .20. I paid a lot I know it $51,27. I would go to USPS it would be less . I did not want to waste my time . Next time I ll. How can this guy can play the price depend who you are. How can this guy can charge tape (little bit I used inside the store)$4.50 I
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4 comments
Anonymous
#827906

If you used the tape he sells, he has every right to charge you the full cost. Also, if you reached across the counter and grabbed his tape, he also has every right to charge you.

When you walk into someone's business, you don't own the place. If you had asked if they could tape it up for you, they might have done it for free, but when you grab and use something without asking, you're going to make employees upset.

Also, store owners have no control of their shipping prices, as those are set by UPS. Likewise, the fuel surcharge and delivery area surcharge are set by UPS; the former is a percentage of the total cost set at the beginning of every month, and the latter is a fee added if the area being delivered to is far away from UPS centers.

CMS fees are what the store is charged for printing a label.

Anonymous
#690255

I payed over 6 $ for 3 page FAX,is that crazy or am I just cheap?

Anonymous
#690521
@tomuchmoney

You're just cheap

LadyScot
#688936

The UPS store is a RETAIL franchise. The owner controls the costs of his store. Next time, BUY a roll of tape from him instead of reaching across the counter and using THEIRS.

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Review
#433690 Review #433690 is a subjective opinion of poster.

UPS SUCKS and they lie about delivery

I have been waiting for a package that was due to be delivered on July 19th. Following their "tracking info" they stated they didn't have my "apartment number", even though there is no apartment # listed on the tenant roster, only code #'s. I contacted UPS and was told to contact the shipper and ask for an "exception". Did that, address was corrected and 8 days later, STILL NO package. Even though their info said they received the correct address info, all of a sudden, it went back to "address info incorrect unable to deliver". I have spoken to UPS multiple times now and have now been told it will be delivered EITHER on Monday July 29th OR Tuesday, July 30th. What kind of company IS THIS? NEVER, NEVER use UPS, they lie over and over and over again. Their tracking info means absolutely nothing. I'm so tired of hearing "I'm sorry", I want my darn package delivered. NO EXCUSES!!!
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Review
#433561 Review #433561 is a subjective opinion of poster.

UPS - Can't delivery on-time or backup their "guarantee"

This company is not capable of backing their "guarantee" of delivery and take no accountability for their mistakes. I paid for express delivery and was assured that it would be delivered Friday 7/26. Of course delivery time comes and goes with no word what-so-ever from the company to inform me of the delay. Then, when I call around 9pm (2 hours after their predicted "deliver by" time") I'm assured the driver is not allowed to go home without all the packages on the truck being delivered (my package was placed on the truck for delivery at 8:15am). More than 9 hours after my package was loaded I'm being told they have no idea where my package or their driver is but to keep an eye out because it will be delivered. So, imagine my surprise (and extreme irritation) when I call at midnight, after still not receiving my package, to be told that it has been rescheduled for... Monday. That's right, despite their "guarantee" they can't even deliver today after they made the mistake.
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Review
#433483 Review #433483 is a subjective opinion of poster.
Loss
$1500

UPS in Charlotte, North Carolina - Delivered broken glass on the front porch

OK, I was not totally surprised that UPS delivered a box marked fragile that contained glass in it totally broken. I was surprised that the driver didn't have the common sense to re tape the box they totally destroyed allowing for shards of broken glass to be poured out on our front porch. A great gift for a family with small children who headed out the front door. What possesses a delivery person to put a broken box (marked fragile mind you - oh the irony) full of broken glass on a porch and walk away. I know, apparently too much to ask.
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Review
#433303 Review #433303 is a subjective opinion of poster.

UPS in Maastricht, Limburg - Door bell skills

These guys do not know how a doorbell works. My doorbell is loud enough to wake up the entire block, yet Mr. UPS guy keeps saying I must have been away or simply did not hear it. He also says that it might be broken, but really, it is not. He just does not know how to press a small button, that has the same name on it as the package he is supposedly delivering, in order to do his job. I have received two notifications from UPS so far, both stating a date and time that I was at home and would have heard the doorbell had it been used.
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1 comment
Anonymous
#687823

Call their 800 number and file a complaint. Specially if it's the same driver.

I had to do that and now when we get a delivery, they HAVE to get my signature. If they fail to do that, then they get written up.

We've had stuff stolen off our porch cause they didn't want to listen to our note. So I made the call and so far, no problem..

Review
#433152 Review #433152 is a subjective opinion of poster.

UPS in Eagle Pass, Texas - Once again, late.

Third time I receive my package late. I pay extra to get my *** package here on time and this is what I get? Two day delivery takes three days, my package is here in town, in their warehouse but not on the delivery truck. THIRD *** TIME!!!! yes, i am pissed off, it was an urgent package for my grandchildren that visited me from Argentina, it was their presents. Now they don't have the presents and I have 3 useless things that I cannot use. GFY (GO *** YOURSELF) UPS, hard. I called Amazon, they refunded 20 dollars to my account even tho it wasn't their fault. I tried contacting UPS, no humans work there, just automated answering machines. The UPS store here in my town sucks even more, the people there are idiots (not just my words but everyone knows it), i don't know how the manager runs his employees but someone needs to come down and set them straight! It's packaging, not even, it's just forwarding, simple easy task, and they cannot do it. I am beyond pissed.
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Review
#432916 Review #432916 is a subjective opinion of poster.
Loss
$80

UPS Lost My Package

I ordered and already paid for an $80 upholstery tool I need for my carpet cleaning business. After waiting over a week when it was supposed to be three days it never came. Called to see what was going on. UPS said they lost it but never called to let me know. They said they aren't responsible for lost packages. Had to reorder, repay and pay for shipping a second time and have to wait again for it. Now I have paid for the same tool twice and still waiting for it. I have three customers waiting on me missing out on almost $500 and a forth that canceled that cost me over a $150. This is not the first time having trouble with UPS. This company needs to be shut down. A two legged dog can do better at fetch than they can deliver packages.
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Review
#432096 Review #432096 is a subjective opinion of poster.
Loss
$800
I pay for a private mailbox at a UPS Store, but I can't blame the company UPS too much, however, I believe with their lack of over sight leads to problems at the UPS Store, since each are independently owned. The people who run the store, which I believe are the owners...
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1 comment
Anonymous
#687444

This does not appear UPS had anything to do with this, it looks like it should be in the UPS Store complaint section.

Review
#431998 Review #431998 is a subjective opinion of poster.