Latest review first
UPS in Madison, Wisconsin - What apprears to be Theft
UPS Sucks! I was returning on order to a ventder and the package that I shipped showed back up on my doorstep a week after I sent it without any of the product that was in the box present. On the box was a tag stating refused, return to sender. The box was still taped and the stuffing used was still in the box. I called the company and asked why the refused it and they stated that they never recieved it. UPS states that the box was damaged. Not even close!!!! The box was in tack and believe it or not , without any damage. Their system requires a driver to fill out a damage goods report if there is damage and there was no report. They then stated that the box must have came open, and that they have a LOST AND FOUND area for just this instance. I agreed to have them look, just in case the box had come open the product would be in there. Well as you guess its not there. This leads me to my conclusion that the product was stolen from the box. UPS SUPPORT THEIR EMPLOYEES TO BE THEIVES and claims that this is damaged goods. This sure sounds like insurance fraud to me, but when you own your own insurance company you can protect your bottom line by denying things all day. I have spent almost a week trying to talk to representative and they all just give these pre-canned answers, I do have a phone number for customer relations at Corporate HQ and will post it for anyone who wants it. Funny thing is as I fighting this claim another box I recieved was damaged and the shipper , rather than filling a claim said that theyd just send another than try and work with UPS. jon from wisconsin
UPS in Minneapolis, Minnesota - No Slips EVER
My UPS delivery guy has a nasty habit of not leaving slips when he "attempts" to deliver my things. One time it nearly lead to a package being sent back to Amazon. This time it has driven me over the edge as now I have to wait over the weekend when I payed for two day shipping. No attempt was made to contact me. I can't even talk to support and tell them to hold the package because they don't work on Saturdays. How am I suppose to report this person when I don't even have a slip with their name on it!
UPS in Los Angeles, California - My package was damaged and I had insurance for it, but they denied my claims!
I shipped three packages out from the UPS store #2907, I bought insurance for them, but the furnitures were damaged when I received them. They lied about their insurance and denied my claims. I paid almost $400 for the three packages and two of them were damaged! Their shipping rate is over-priced and they provide no customer service afterward! DO NOT SHIP THROUGH UPS ANYMORE! They are a monopoly and they don't care about their customers! This UPS store deceived the customers about the insurance of the package, and they lied afterward. This is definitely the worst experience and ordeal ever!
UPS in Vienna, Virginia - Customer who never rceived packages
I was out of town on vacation and apparently UPS supposedly left packages in front of my door which I never received and am now being charged for on my bank statement. UPS should be responsible and make sure someone is home or leave a tag to pick up the package after the client returns from vacation. The merchandise is showing up on my bank statement and I have no idea where it is. QVC should have done their due diligence and made the packages signed for. Now I have to make a police report and try to get credit put back in my checking account!
My package was delivered to my home but taken back by UPS because it was signature required. I called the 800 # to tell tem not to make a 2 me atemp I would pick up package from hub. The 800 # told me I wouldmreceive a call from the hub advising when I could pick up my package. I receive a call from th hub stating they receive a notification from the 800# about me picking up the package.mi was told they would get with the driver and let me known when I could pick up. I received another call stating that the driver would be bace at the hub at 5:30 and I could pick up between that time and 8 pm befor closing. I get there they tell me I can not get my package because it on a line and can't be reached. I asked to speak to supervisor because I had drove an hour to get package. In addition I was taking a flight out early the next morning. I got on the phone with the supervisor she pushed the blam on somebody else. The supervisor then told me she was sorry and would over night the package to my hotel in the state I was flying to. The over night never came when I looked into what happened the manager sent the package ground which was a 5 day delivery. The packager would be delivered after I got back home this cost me a loss in my business . When I call UPS they told me there was nothing they could do. Ups very incompetent and full of ***
UPS in Masonville, Colorado - Wrong address delivery
One day my neighbour knocked to my door and said she got my package. She lives on a totally different street. She said it was laying across the street from her house for almost a week. It was raining that week a lot. A week! Really? I didn't track it I'm too busy for that. But a week! And it supposed to be a fast delivery. I'm very pissed and upset. No more ups for me. I wanted to call customer service and complain but it takes to long to go thu. I don't think I'd get any rewards for being a posed one. Or should I call them? I just see a lot of people complaining. So whatever but I was shocked plus what if it was an iPad some stuff that can't be ruined... Oh I'm mad!
UPS in Vancouver, British Columbia - Online tracking
I placed an order online and was giving a UPS tracking number. I punch in my tracking number online and it says its already in Fort McMurray, So I call the UPS company. Online it still tells me my parcel will not be delivered until Aug 7, which is 10 days longer and its already where I live?? this makes no sense! The lady on the phone at UPS was so rude and spoke to me like I was an ***. Telling me that I need to go by whats posted online. Nowhere online did it tell me item in transit or any information about it. Only thing posted was fort mcmurray. I Will never ship UPS again. Canada Post is so much friendlier, and their online services make much more sense and provide an accurate delivery time.
UPS in Athens, Georgia - I have to "pay" to have defective items picked up?
Recently I had a run of bad luck. I had a brand new lap top *** out (dell promptly sent a replacement) and a child seat damaged by shattered glass and water. (britax also sent me a replacement) I was supposed to get the carseat from britax overnight, so it was supposed to be delivered on Monday, July 29. The plan was that I was going to stick the broken seat in the box, stick the return label on it, and send it right back with the UPS guy. Keep in mind that I PAID to have the original items shipped to me. SO I call them, and ask to arrange for a pick up. Oh, but there is a "cost" My other option is to drive to the nearest UPS office (30 miles away) of go out and take 35lbs worth of packages and "walk up and down the road and flag down a UPS driver." REALLY?!?! The only day all summer I had plans was today, of course the day that they delivered my package. A day late. (which they told me that I couldnt return ship at the same time, because 30 seconds to stick a label on a box is "too long." Both reps that I spoke with barely spoke 3 words of English. Said that I had to contact the shipper to get a "free pickup" When I explained that I work nights, and Im sleeping when Britax is open, I was told "just have your kid call the shipper." Again, REALLY?!?! My kid is THREE. Not happy!
UPS in Youngstown, Ohio - Customer service
Repair part was shipped from mfg to my address for Sears to install. UPS said my address was no good. I contacted UPS customer service 3 times verbally and sent one email explaining my address was correct. It is a town home and my unit is on the back side. Not facing the street. UPS NEVER DID find my address. I missed THREE REPAIR APPOINTMENTS because of UPS's TOTAL LACK OF COMMUNICATION. Still don't have my part and mfg will now have to ship directly to repair company. Totally inexcusable. There is NO CUSTOMER SERVICE AT UPS. The POST OFFICE has better service.
UPS in Edmonton, Alberta - Not delivering what they sell.
I have a package with my meds shippied overnight with a delivery of 8:30am in Edmonton, AB, Canada. Here I am at the UPS store, waiting... package is not showing as arrived or delivered. I paid a premium price with a guaranteed delivery by 8:30am. Yet Again I am disapointed. The point is UPS is selling a service they apparantly cannot deliver on or even as i see it have the ability to do so. in most places around the world this is called fraud. How do you get your money back that you paid UPS? How do you get them to take responsibility for their poor service?
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