UPS Reviews and Complaints
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Update by user Aug 16, 2013
The location is California, not Washington. I don't know why it says that.:P
Original review posted by user Aug 16, 2013About a week ago I ordered some books from Amazon for my school, unfortunately when they came in Thursday afternoon, one of them had pages that were upside down and backwards, so I had to make...
Ups Pick Up Service
I had a package stolen from my house that was worth over $200. I reordered the item and requested that a signature be required for delivery, as I cannot sit home all day waiting for this package, and I was planning on having to go to the UPS dispatch to pick it up. ...
Ups Pick Up Service
UPS Lost Package, Will not take responsiblity
I contacted UPS to have the package held at the facility in order for me to pick it up first thing in the morning and not having to wait for the driver to delivery it by the end of the day since I needed the package to arrive before 12 noon. See UPS Note below: 08/15/2013, 4:20 P.M., A Delivery Change Request for this package will be processed. / As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days. The following day, the note from UPS read: 08/16/2013, 7:56 A.M., The Delivery Change Request for this package has been completed. / As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days. Per UPS comments, the package arrived to the facility at 6:38am on 8/16. I noticed there was another note added that read: 08/16/2013, 9:39 A.M. The business was closed today. A delivery attempt will be made on the next bbusiness day. / Package will be delivered next business day. So I immediately contacted UPS Customer Service because my business opens at 7:00am and no UPS driver had been there. The first agent was not helpful at all, repeating the same notes in the tracking system, so I asked to speak to a Supervisor. The Supervisor contacted the UPS facility in Miami, FL and spoke to Rosa, they contacted the driver and he said he didn't have the package in his truck. They looked for the package at the facility and they couldn't find it anywhere. After about 3 hours on the phone, trying to resolve this, the Supervisor said the only thing left to do was to request an "investigation" to try to find the package and if they couldn't find it they will then forward the request to the claims department to request a refund on the delivery charge plus UP TO $100 ON THE PACKAGE PRICE!!!! I paid $460 for this merchandise. I have to re-order the merchandise because my client needs it as soon as possible. I have to pay $460 again, plus a Rush Delivery (hopefully with FeDex, never UPS again, ever, ever) and they will only refund me $100 plus UPS shipping charge, and that's only if they can't find the package. If they finally find it, they will only refund me the delivery charge. Even though I will have to re-order the merchandise, no matter if the package is found or not, because my client needs it right away. Not to mention the horribly stressing situation this problem has caused me, I had to call the client and explain them UPS had lost the package they had been waiting for 5 days, even though it's not our fault, I still have to go thru this terrible stress and deal with an unhappy customer. UPS is simply washing their hands on this problem. I asked to place an investigation, as recommended by the Supervisor herself, and she said the investigation needs to be requested by the SHIPPER, not the receiver, even though I am telling her that the Shipper is not responsible for this mess, that the package was lost by the UPS facility in Miami and that this had been confirmed by the facility staff. I asked her why are you treating your customers like this, why are you making them suffer like this, there's no excuse, no reason for this. I will make sure every person I know knows about how terribly awful UPS service is. I will place a complaint on every website I can find. I would like a refund on all the expenses caused to my business because of UPS. That includes shipping charges plus the cost of replacing the merchandise and the Rush Delivery request. In total, that's $550 and I can send all the receipts as proof of my expenses.
UPS in Huntsville, Alabama - Two rates, same package
UPS store #4355 Huntsville, Alabama. yesterday evening i was quoted a rate to send PAPERS, less than a pound, to another state. today at UPS store, same papers, different rate. when asked why the difference (it was NOT a few cents, it was MANY dollars)and asked store to call their own 800# and see what rate they got quoted, i was told: why don't I CALL them again!!! seriously? THIS is how you respond to a customer? well...at least FEDEX is nearer to where i live and offers actual CUSTOMER SERVICE. wont EVER ship another thing UPS...their loss too, since holidays are big time shipping for this family. maybe they no longer NEED paying non corporate customers to stay in business.
UPS in Hamilton, Ontario - "you have to come to the door to receive the package"
I have long been awaiting a package from the UK. It had been over 3 weeks since they had shipped it and said it would take 9 days. Finally I found a notice on the door that I missed the delivery and they would be back tomorrow from 10am until 5pm. So my family timed out our day so that there would always be two people at home. My mother goes out to run errands at 4pm. When she returns an hour later (I sat on the couch by the door the whole time waiting to no avail) she found another slip on the door saying that they had been by at 2pm. This is the 3rd time this has happened. I've even seen the guy write his slip in the truck and stick it on my door without knocking or even taking my box out of the truck. Then when we called their office and explained our situation and that we were not pleased, the woman on the phone told my mother that, "You know, you do have to go to the door to receive a package." Then they told us they were out of our area for the day and we'd have to wait until tomorrow.
They just don't seem to care that they are in the business of delivering stuff to their customers. The whole experience of me receiving a package has been horrowing to say the least. and no amount of calls and mails help - and they genuinely try to *** of the customer...
Ups Delivery Service
UPS Charlotte NC
Here we go again with these incompetents running UPS in Charlotte NC. Again another package delivered to the WRONG ADDRESS. File a complaint and never hear back from them. And they wonder why they are not used anymore. You pay a lot of money for them to get it right and they find a way to mess it up. Then you have to wait days for them to correct their stupidity. I use to work for UPS loading trucks in my younger days. And if you made a *** mistake like this, you were gone. It is just hard to believe the address is clearly stamped on the package and they still find a way to deliver it to an address that is not even close. They should make the one who makes the mistake, personally hand deliver the package with a full refund to the shipper. But again it is UPS. They can't spell delivery. My suggestion, and I really hate to say it because I have had my issues with them as well is using USPS. Never had issues with FedEx but of course I don't use them as often. Oh well, lets give them a shot. Just stay away from UPS and anyone who uses UPS. That is, of course, you want your package delivered.
UPS NON Service
UPS will not pick up on schedule for someone who pays for their service to do so when we complain they just laugh in your face. there is no way to talk to someone in authority I have been trying for months and just get a snotty attitude for an answer. WAKED UP U P S you are *** off your customers. I have to pay overtime or deliver my shipments to a UPS store myself oh by the way I pay for pickup service. the salesman for UPS just ignored my complaint and the local customer service person that called back was rude. the only nice people are the ones who answer the phone but can do nothing. what a job!!!
UPS in Chelmsford, Massachusetts - FRUSTRATED PACKAGE RECEIVER
While trying to locate my package I discovered that customer is useless to the package receiver. The phone number connects to a computer, not a real person and only does what it is programed to do. No provisions for lost packages exist. Their e-mail claim service is a big joke. They ask for information on the shipping label. If I don't have the package then I don't have the shipping label. You can't file a claim whithout it. I can't find any way to contact a living human being at UPS without going to their wharehouse and wasting more time. I eventually found my package at the end of my driveway 350 feet from my house 2 days later as I was leaving even though tracking said it was left on my front steps. Either the driver was too lazy to get out of his truck or he does'nt know to backup or turn his truck around. My main problem is with management. Why would they setup a customer line that does'nt provide any service?
Ups in canada
I was lied to, by their agents , they had us miss a day of work for nothing , an employee was twice rude and did not give a dam about his attitude . In short they just suck. I will just not do business with them and nor will I buy from company that do business with them . Although they wrote on their notice they would pass the next day they did not pretexting they could not talk to us on the phone ,they had the wrong number but on the waybill the phone number was ok. They just do not care about customer service
Ups Customer Care
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