Claudell Kjr
map-marker San Francisco, California

UPS Stole My Package

UPS tried to deliver my package and I wasn't home. On the second attempt, I was not home either... Imagine my surprise when I look online and it lists my name as having signed for it. So the driver decided to sign MY NAME (seems illegal) and just leave my brand new 50inch flat screen on my shared porch in the heart of San Francisco in the middle of the day. I called UPS and they said to take it up with the shipper. UPS blows and I need to figure out how to get my money back... How does UPS stay in business? I have read a bunch of accounts of similar situations of the driver signing for thins himself or letting some rando sign for it. I can't believe this is allowed to go on. How about calling me and asking? How about you give a time window that you will deliver the package so I CAN be home. How about you deliver on Saturdays. Some of us work during the week for money to buy TVs instead of stealing them. I guess LOGISTICS are the name of the game. Delivery time goes down when you just leave flat screens on the doorstep in major metropolitan areas.
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Loss:
$800
1 comment
Miklos Miq

Well I certainly can't defend them forging your signature!!! I've never heard of this before!

Although, they do give you a two hour window if you sign up for their service called My Choice. They don't deliver Ground packages on Saturday because there's a thing called a "day off" for the drivers. The drivers work all day M-F.

Select unlucky drivers alternate Saturdays. Have your package delivered somewhere where someone can sign for a package.

Resolved
Anyssa Hfh
map-marker Las Vegas, Nevada

Resolved: WHAT HAPPENED?

This is the first time in 40 yrs. that I have had a problem with UPS. I ordered vitamins through the mail and checked my delivery status. The UPS website clearly states that my package was out for delivery today 7/12/13, it is now 10pm and they did not show up. Because of the heat and the UPS trucks have no a/c I am afraid that my vitamins are spoiled. I am guessing that they will deliver it next Monday and if my order is not fit to consume I will demand a refund. I hear complaints from my neighbors about their non deliveries of the medications.
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Anonymous
map-marker Baltimore, Maryland

Left package

We have had multiple thefts of packages in our neighborhood. The carrier persists on leaving packages at the door without ringing the doorbell. A simple task that could save a robbery! Why do you need 100 words to describe this problem. That is really ***. Ww ee ee R&R tt yay ewe tree. ER we d r f for a. V e a. Free skew e a. Jhennhn new memes. Eer. We wer w. w e e d r R&R. D d d d f. D d. F d dd Now is that 100 words? Whoops only 94. Let's see what ...
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Anonymous
map-marker Oceanside, California

Done with UPS Insurance my ***

I drop a package off at a UPS store and the package was never scanned guy said scanner not working yet. The package was lost in the mail. UPS says that your package is insured, but they told me that I would not get the 95 I was owed for them losing my package. I have shipped over 500 packages with USPS I have never lost a package that hasn't been returned to me. I am done with UPS it is just to risky for insurance that they don't honer. I went through there whole process which took almost a month. I think they would have given me the money if it was a small item. Screw them not another dollar from me I ship 50 products a week and am shipping more USPS is the way to go.
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Loss:
$95
1 comment
Miklos Miq

Well, you're wrong somewhere. The UPS Stores cannot tell you anything.

They can speculate that you have at least $100 "insurance" because that's standard. They, without a doubt cannot tell you the status update of your claim. Have they paid out your claim?????

You state "I've gone though the whole process which took a month!" Before that you state that they don't honor insurance claims. What is it?

Anonymous
map-marker Chelmsford, Massachusetts

FRUSTRATED PACKAGE RECEIVER

While trying to locate my package I discovered that customer is useless to the package receiver. The phone number connects to a computer, not a real person and only does what it is programed to do. No provisions for lost packages exist. Their e-mail claim service is a big joke. They ask for information on the shipping label. If I don't have the package then I don't have the shipping label. You can't file a claim whithout it. I can't find any way to contact a living human being at UPS without going to their wharehouse and wasting more time. I eventually found my package at the end of my driveway 350 feet from my house 2 days later as I was leaving even though tracking said it was left on my front steps. Either the driver was too lazy to get out of his truck or he does'nt know to backup or turn his truck around. My main problem is with management. Why would they setup a customer line that does'nt provide any service?
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Ugo Vmr
map-marker Washington, District Of Columbia

My packages were stolen - TWICE!

Twice this week, the UPS delivery person has left our packages outside, on the street, in a neighborhood that is so obviously not safe. They were of course stolen. Once on Monday, and again on Wednesday. (I know they were left there because on Monday, the boxes were actually torn into, and contents removed, and the delivery status says "left at front door" for both days.) I called UPS on Monday, and they said there wasn't a whole lot they could do, that they might be able to try to contact the driver to request that he not do that again, but I guess that didn't happen. I called again today, and again they said there was nothing they could do - not to mention that speaking to an actual human over there takes a miracle - The shipper would have to initiate an investigation, they could not do so themselves, and they could not be financially liable. It's insane to me that the shipper is somehow responsible for the lousy service that UPS is providing. I don't understand how these people are still in business with such unbelievably terrible customer service, and clearly careless drivers. I will go far and wide out of my way to avoid using them again.
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Loss:
$150
1 comment
Guest

UPS "lost" two of my packages containing iPad minis. Coincidence?

Apple even told me that they have had customers tell them that they have received empty boxes! I will not be using them anymore and I advise everyone I know to use FedEx or USPS.

Anonymous

Rescheduled delivery by whom?

I was promised a delivery date and paid for it. On the day the package was to be delivered, it was "On the truck for delivery", That was to be expected. Then "It has be rescheduled" with no explanation as to why or by whom. Everyone I spoke to said they would get back to me. Then I was promised an answer by 10. Obviously I have never heard from them and have no idea where the delivery is. a a a a a a a a a a a a a a a a a a a a aa aa a a a a a a a aa aaa a a a xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
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Loss:
$500
1 comment
gerald claude

These Companies kind of have you by the short hairs....not much you can do....but pray they deliver......

Anonymous
map-marker District Heights, Maryland

So I am really pissed off of you UPS

I am waiting for a package for 2 weeks now, because initially I did not give the suit number to them. But after I gave them the suit number, I am calling every day because they are saying delivery in 24 hours. It has been a whole week after they do have a suit number. And today again in the tracking information they add request for suit number. I do no know who is so not capable to work his/her job over there, but they need to reconsider again how they work. I will never use this service again! And I thought in the developing countries is worse. This is Washington DC...this things should work...grrr
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Loss:
$150
1 comment
Guest

Maybe if you gave the suite number to the shipper you wouldn't have this problem in the first place.

Anonymous
map-marker Brooklyn, New York

Delivery seems Impossible

I waited for a desk delivery until 5:15 p.m. on 05/30. The UPS truck sat at the corner from at 4 p.m., so I called UPS to see when I could expect delivery; they could offer no help and couldn't ascertain if it was even on that truck. The UPS rep I spoke to said I could pick it up, but I explained it's a 90-lb desk being delivered and I don't have a car and couldn't possibly carry it on my own up and down subway stairs. I explained to the rep that my shift in Manhattan starts at 5 p.m., and I could no longer wait. (Of course, I received a text notification when I arrived at work that UPS attempted delivery at 5:50 p.m., so it had indeed been on that truck.) I asked what the best solution was, given that it seems common that UPS delivers later in the day, when I'm at work. She said they could leave it at a leasing office (we don't have those in Bed-Stuy, Brooklyn) or with a neighbor (which I don't know any of mine except for the crazy man upstairs who threw away another neighbor's laundry cart when left out accidentally one afternoon). After all that, she recommended I sign up online for MyChoice, which costs $40 but would enable me to narrow down deliveries to a 4-hour time frame. I was relieved by this, and signed up immediately. However, I found out the next day from another UPS rep that I couldn't apply that service to this package, only future deliveries. So, the next best choice was that I pay $5 to postpone the delivery until my next day off, 06/04. That's today. It's now 7:45 p.m., and no delivery. The truck stopped directly in front of my building about an hour ago, attempted two deliveries at neighboring buildings, then left. I was shocked, so I called UPS to find my package. The rep says it could be on another truck, the same story I got last time. I told the rep that I'd been waiting patiently all day during the 9 a.m. to 7 p.m. delivery times, but the rep said they don't stop delivering at 7 p.m. and could very well deliver any time after that. She can't tell me if it's on this truck. She can't tell me when I can expect delivery. She can't get a supervisor on the phone. Most likely, this 90-lb ergonomic desk that I desperately need (I'm a writer with back problems thanks to years of waiting tables) and invested a great deal of money on will be returned to the manufacturer in Arizona, because so many have dropped the ball in this one seemingly simple task. I've lived in New York for 5 years now, yet I still don't understand how, in a major city such as this, getting a simple delivery is so difficult. P.S. In two previous package deliveries, the building buzzer was broken (it has since been fixed), so I would leave notes on the door asking the delivery man to call my phone so I could come down and accept. The first time, the UPS guy ignored the note, didn't call and left the Missed Delivery slip right next to my note. When I called UPS, the rep said they didn't require the drivers to carry cell phones--which may be true, though I don't know too many people who don't have cell phones on them at all times--so as a solution, I asked the rep to put a notation that the delivery man could even shout out, "UPS!" My apartment is directly above the building front door, and I keep all three windows open and could hear them. I even posted a new note saying that. So, the next day, I just happened to look out my window in the afternoon, and I see the UPS delivery man leaving my courtyard, package in hand. I ran downstairs, yelled out to him, and when he came back, I signed for the package. When I asked him why he didn't call me or yell out as the note requested, he said he couldn't call me because he was on a personal phone call. He showed me a text that he'd sent, which of course was to the wrong number. Why he didn't announce that he was outside is beyond reason. This company doesn't have any clue of customer service or even how to deliver.
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Loss:
$45
1 comment
Guest

The fault here is that UPS does not supply drivers with company cell phones, the driver is under no obligaion to use personal cell phone for company business, especially when the company pays no part of the bill.

Delaynie Mam
map-marker Little Rock, Arkansas

UPS Lost My Package

I ordered and already paid for an $80 upholstery tool I need for my carpet cleaning business. After waiting over a week when it was supposed to be three days it never came. Called to see what was going on. UPS said they lost it but never called to let me know. They said they aren't responsible for lost packages. Had to reorder, repay and pay for shipping a second time and have to wait again for it. Now I have paid for the same tool twice and still waiting for it. I have three customers waiting on me missing out on almost $500 and a forth that canceled that cost me over a $150. This is not the first time having trouble with UPS. This company needs to be shut down. A two legged dog can do better at fetch than they can deliver packages.
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Loss:
$800
Anonymous
map-marker Kailua Kona, Hawaii

Trying to ship package

I called the local kona office here, and was rudely answered by one of the employees. This was totally offensive, and always hear that there against any white people. I was offended by the attitude and response of this employee. I will tell anyone I know do not go there if asked where to ship a package,,, "not ups" I was upset by the attitude and treatment by this company. This was totally offensive and I will never use UPS again. It is just wrong the way they treat customers, and they do not take any responsibility for anything at all.
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Loss:
$20
2 comments
Guest

I have now lost a lot of money because UPS is not making the correct attemps to drop of packages.. Delivery at my home than my place of business still did not get my package and check was waiting for them. Norwood ma 02062

Guest

Of course this was racism at it's finest. How could they tell they were talking to a white person on the phone? Get real!!!

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Veer Rsu
map-marker Washington, District Of Columbia

They are running a scam!

They are running a SCAM!!

I preordered an iPad mini and received notification that it would be delivered today. But, yesterday I decided to track the package. The status said on Wednesday 11/7/12, "The receiver requested a hold for a future delivery date. UPS will attempt delivery on date requested." The tracking status was updated at 4:45 pm when my husband was sitting right at home and no one came to our door. We NEVER requested to hold the package for future delivery. I immediately called UPS customer service asking who decided to have the package held because we never did. He said there wasn't any information as to who requested it. We didn't even get a notification on our door. The customer service representative said the package was scheduled to go out on Thursday 11/8/12 (the same day I called) but it didn't go out for delivery and he didn't know why. I requested to just pick it up at the Landover UPS on Friday. He said I can come in anytime between 8am to 7pm to pick it up.

Well today I checked the tracking and it was confirmed that the iPad was at their Landover UPS location and it was signed by someone named "Mark" at 8:09am. I went there around 4:30pm and guess what? THEY COULDN'T FIND IT! They said, any high valued items like apple products are normally locked up in a security cage. They had three places where the package could only be and it was no where to be found. They pretended to keep looking for it and I just sat there and waited for over an hour. I demanded for a manager several times and it seemed like she was avoiding me. I asked them to contact "Mark" and he could probably tell them where he put it. All they could tell me was, he was at home and got off of work at 3:30pm. I asked for the counter customer service representatives name and he asked me, "What do you need that for?" I told him I was filing a complaint. He said, he goes by Chris but just minutes later someone called him Charles. Then I asked for the managers name and everyone didn't know here last name. How does 4 employees don't know their managers last name? Charles or whatever his name is said, the manager was involved and she was looking for my package. But, of course she couldn't come out to speak to me. No one bothered to let me know what the status was while I was sitting there for over an hour.

I was so frustrated and I called my husband to let him know what was going on. He immediately came and demanded to speak to the manager "Syreeta". She had an attitude. She asked me for my last name and address. I instantly got angry and told her I was sitting here for over an hour and you didn't have that information already?? I was told you were searching for my package and you weren't! So, they were going to let me just sit here all day and pretend as if they were helping me and they weren't doing anything. The whole time she didn't acknowledge the package was missing. She was afraid to face the truth, that her employees stole my package and she didn't know how to tell me. Finally with my husband there, she looked in the warehouse for no more than 10 minutes. She began giving excuses by saying they don't have "control logs" to track where that package should of been internally. She wasn't sure if it was there or across the street. They don't have a way to track it. Of course I asked why would it be across the street and she said that the package originally came from there. But, why would someone sign for it at this UPS if it was across the street? She was pretty much trying to blow us off and get us out of there. She said, high priced items like apple products should be locked up in the security cage but it wasn't and she didn't know where it was and just stood there with no resolution. She just shrug her shoulders and pretty much told us that too bad they didn't have it. I asked her, what do we do next? She said, we had to contact apple customer service or ups customer service. We even waited until 8pm to go the UPS across the street when they have their WILL call and they were wondering why did she refer us to them and why would they have our package.

All in all, the information that was conveyed to us by Syreeta was not consistent. Her and her employees weren't genuinely concerned. No one seemed to care. They didn't mind me just sitting in the waiting area for over an hour while they "looked" for my package. They kept saying they couldn't find it but didn't offer any solution. Since there isn't any "control logs" this is the perfect way for employees to steal items. All the employees knew I had an iPad and I didn't even tell them what was in my package. The package was signed by "Mark" but no one seems to know where he put it and couldn't give me any explanation. Who's not doing their job? My package should of been in the "security cage" but no one knows why it wasn't.

I filed a complaint and investigation with Apple and UPS. These employees are doing their early Christmas shopping at the customers expense!

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Loss:
$450
Anonymous

Paid for 10:00 Delivery, Package not delivered

We paid $23 for overnight, 10:00 AM delivery on Wednesday. The letter was not delivered. I called UPS and tried online chat. Both experiences were awful. They said I could go to a store to ask for a partial refund. I asked for a supervisor and was put back in the *** for 15 minutes until I hung up. Service was terrible and noone seemed concerned that my time-sensitive letter was not delivered, they just said they'd get to it tomorrow. The chat was just as bad, they said they couldn't call me to confirm delivery or issue a credit. I won't be back.
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Loss:
$23
1 comment
Miklos Miq

You're wrong in several places here. First off, you can't get a refund at all from a UPS Store, even if you sent it at a UPS Store.

All UPS Stores are privately owned so you can't get a refund from a random store. It's like asking a refund from Target for something you bought at Walmart.

Secondly, you don't get refunded until the package is delivered!!! If they did tell you this (which they probably didn't) then they are bad.

Virginia Tbb

Customer

UPS delivered my package to the wrong address. The wrong address UPS delivered to was even different from the actual wrong address at which the package was, in fact, delivered. When UPS figured out their mistake, they went to the neighbour, but did not contact me. My neighbour had opened my package and used it, and she walked over the OPENED PACKAGE. UPS noted the package had been "delivered" to me, when, in fact, they had not returned it. So, I eventually received a used item. UPS did not contact me about this, just left me on my own to figure it out.
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Loss:
$300
Anonymous
map-marker Richardson, Texas

UPS Delivery Methods

My complaint certainly isn't as serious as some, but nonetheless I am livid with UPS. I don't understand why UPS delivers soooo late in the day! I was home all day and they delivered at 8:30 pm, at the one time I was out for the day. And without my knowledge, they wouldn't just leave the package. Which means I am going to lose a whole other day waiting on UPS to deliver things I need for my business. And the hoops I had to jump through to figure out how to authorize them to leave a package, my gosh. I had to open an account with UPS and then open a My UPS Choice account. It's ridiculous! And apparently it takes a whole day to process a request for them to hold the package so I can pick it up, which doesn't help at all!
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2 comments
Guest

Thats what happens when Management cuts the # of Drivers, they are on the street longer.

The Drivers do what they can.

Guest

Drivers have routes you know. Your the last stop apparently on the route. Call the terminal in the morning and tell them you are expecting a package and hold it for pickup.

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