Latest review first
UPS - Delivery Problems
A couple of shipments were not delivered to my address, although their records show they had been delivered. You know, I can see where people screw up, but twice in like two months to the same wrong address is just dumb. Both times the elderly gentleman who received the wrong packages was kind enough to drive in his car to deliver the package. He knew where to deliver because he could read the label and the UPS driver could not. The last package he brought me he rang the doorbell like 10 times with that not-so-happy cadence. So, I'm trying to not order stuff which involves UPS. I called Amazon and they said they were sorry and that they would forward my note to UPS. Don't expect any action there. I think UPS is so big and so automated and so full of quotas that it is now a big bureaucracy.
UPS in Ottawa, Ontario - 11$ for box, worst service ever- priceless
UPS associate in the Bank and Hunt Club in-store location gave as little information as possible leading to me purchasing a 11$ box that was oversized and likely to damage my expensive unit inside because it was bouncing around. The only thing she said was, "you can insure for loss, not damage because you will need more packaging." "Your box will not be able to be shipped as is you need to purchase a box." She wouldn't shuffle between those two answers as if that was what she could only say. I am usually a very easy going, understanding customer but she wouldn't even tell me that the unit was bouncing around till after she taped the box and I owed her 11$ for unusable card board. ALSO, there is no complain section through the automated phone selections or on the site... They must not like criticism or even care because of how big they are. Thanks for wasting my time, money and leaving me very put off from something that did not need to be this way.
UPS in Mary Esther, Florida - Change delivery address
I have spent the last four or five days trying here and on my phone to change my delivery address....YOU do have THE most unfriendly website that it has ever been my bad luck to have contact with.... Re: tracking # 1Z1824630341089442.....I want that delivery sent to my local UPS STORE...address: Sheryl aka Sunshine Yeiser 550 Mary Esther Cutoff NW Suite 18, UPS Store # 2135, Fort Walton Beach, FL 32548....They know me very well as ''Sunshine'', at this UPS Store and they receive and hold my packages at their location all of the time.....Please after four or five days of my entreaties to YOU here on YOUR website and on the phone with YOUR Customer Service people. please make this happen for me.....This is very IMPORTANT to me, please send me an email to : firstname.lastname@example.org verifying that YOU are going to honour my request....Thank YOU ever so much, in advance for YOUR help and assistance in this matter..... Sheryl aka Sunshine Yeiser
UPS in Andalusia, Alabama - Repeated delivery failures
Today I waited all day for delivery of 2 toner cartridges only to check tracking to find my "out for delivery" package would not be delivered due to "conditions beyond their control". I'll loose another days work because of their screw up. The Enterprise location has screwd up so many of my deliveries it's not even funny. Once I had to go from house to house to find a long gun left on someones porch, without even a signature! A kid coulda picked it up. I've had to go to their location and pick up heavy equipment because their dumb *** drivers can't read a letter on the door. Over and over again this *** happens. If it has my name on the package they *** it up somehow. Funny thing they can find me when my husbands medication is being delivered.
UPS in Lodi, New Jersey - Terrible Delivery Service
Ups driver refused to deliver my baby crib to my apartment,with excuse that he is only one man and left the ripped package on the steps halfway to the apartment. As soon as he closed the door with a major attitude the crib slipped down the steps and collided into the front door,blocking the entrance. At 37 weeks pregnant,I am stuck inside the house,not able to move the crib or even see in what condition it is. "Amazing customer service"! I have never ever complained about anything before,but this human being (politely addressing to the driver) has crossed every line. Will pursue this matter as far as I have to.
Once UPS has your money they do as they please not promised!
I dilivered a packeage for Sat. delivery yet was never told that the package was not deliverable in that area till Sat. when it didn't show up! Then a supervisor promise over the phone they would get it there Mon. morning first thing! THAT WAD A LIE!!! I'm now being told that it will be delivered after 6pm where as I had a dead line to meet and that is why I paid for the service for Sat. delivery. UPS is really a rip off and there dispatch in BHM (vicky ) was rude and has no consideration for a cliants situation as long as they have there money!!! I recommend FED-EX to all they are the way to go. I have had three mis-haps with UPS and they are not trust worthy at all. Ms. P
UPS in Madison, Wisconsin - What apprears to be Theft
UPS Sucks! I was returning on order to a ventder and the package that I shipped showed back up on my doorstep a week after I sent it without any of the product that was in the box present. On the box was a tag stating refused, return to sender. The box was still taped and the stuffing used was still in the box. I called the company and asked why the refused it and they stated that they never recieved it. UPS states that the box was damaged. Not even close!!!! The box was in tack and believe it or not , without any damage. Their system requires a driver to fill out a damage goods report if there is damage and there was no report. They then stated that the box must have came open, and that they have a LOST AND FOUND area for just this instance. I agreed to have them look, just in case the box had come open the product would be in there. Well as you guess its not there. This leads me to my conclusion that the product was stolen from the box. UPS SUPPORT THEIR EMPLOYEES TO BE THEIVES and claims that this is damaged goods. This sure sounds like insurance fraud to me, but when you own your own insurance company you can protect your bottom line by denying things all day. I have spent almost a week trying to talk to representative and they all just give these pre-canned answers, I do have a phone number for customer relations at Corporate HQ and will post it for anyone who wants it. Funny thing is as I fighting this claim another box I recieved was damaged and the shipper , rather than filling a claim said that theyd just send another than try and work with UPS. jon from wisconsin
UPS in Minneapolis, Minnesota - No Slips EVER
My UPS delivery guy has a nasty habit of not leaving slips when he "attempts" to deliver my things. One time it nearly lead to a package being sent back to Amazon. This time it has driven me over the edge as now I have to wait over the weekend when I payed for two day shipping. No attempt was made to contact me. I can't even talk to support and tell them to hold the package because they don't work on Saturdays. How am I suppose to report this person when I don't even have a slip with their name on it!
UPS in Los Angeles, California - My package was damaged and I had insurance for it, but they denied my claims!
I shipped three packages out from the UPS store #2907, I bought insurance for them, but the furnitures were damaged when I received them. They lied about their insurance and denied my claims. I paid almost $400 for the three packages and two of them were damaged! Their shipping rate is over-priced and they provide no customer service afterward! DO NOT SHIP THROUGH UPS ANYMORE! They are a monopoly and they don't care about their customers! This UPS store deceived the customers about the insurance of the package, and they lied afterward. This is definitely the worst experience and ordeal ever!
UPS in Vienna, Virginia - Customer who never rceived packages
I was out of town on vacation and apparently UPS supposedly left packages in front of my door which I never received and am now being charged for on my bank statement. UPS should be responsible and make sure someone is home or leave a tag to pick up the package after the client returns from vacation. The merchandise is showing up on my bank statement and I have no idea where it is. QVC should have done their due diligence and made the packages signed for. Now I have to make a police report and try to get credit put back in my checking account!
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