Filter by rating
filters
State:
Show
City:
Show
Product:
Show

UPS not delivering packages

I have had many issues with the Uvalde, TX delivery service delivering to Carrizo Springs. Some times they say I am not home and take the package back to Uvalde, sometimes they deliver it to random places throughout town. One time they left it at a local gas station!! When they decide its too late in the evening they will put on their tracking info that the address is unverifiable even though we have had packages delivered here for years! When I call customer service they tell me that each delivery location is an independent entity. When I call the delivery cent er they simply apologize and do nothing further. I am tired of paying for quick shipment only to not have my package delivered as promised. I was expecting a huge shipment today and at 7:30 pm they changed their shipping status to undeliverable even though they have my phone number on the package label. Now I have to wait til Monday for a package I was needing today!
View full review
Review
#442575 Review #442575 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$25
On Friday morning, June 14, 2013, I encountered a UPS truck and delivery driver on a rural route near a relatives I was visiting (location withheld for safety purposes). The driver had parked the truck a lane at a 4-corner stop sign intersection, causing a dangerous...
View full review
3 comments
Anonymous
#706505

Maybe keeping your mouth shut would have been the best course of action. Your original issue was related to his parking and safety and yet you believe pursuing and stopping the driver on the roadway was the wise choice. Seems to me perhaps you brought the situation upon yourself by asserting authority you do not have.

You stated the driver was parked at an intersection in a rural area on a Friday morning. Drivers go on the road at 9 so this was a slow time of day in an admittedly rural area. Obviously the driver was stopped at a stop sign at this intersection so approaching cars would already be in the process of slowing down well before the drivers vehicle. Is it possible him walking down the center of the road was him exiting or entering the vehicle?

You stated he "shelled" your vehicle with rocks and other debris. Did this not cause some dings and dents to your vehicle? Obviously any normal person who was just "shelled" as you state would have called the police and not the offenders company to complain. By you not doing this I assume the "shelling" is not as severe as you describe it.

When you called the company to complain of this you surely did not refuse to answer all questions as they somehow obtained your name and address to mark you in the system.

You proceeded to make the unwise choice of obtaining the services of a company you had already had problems with, would you go to a barber or salon after you had problems with the owner and expect a perfect cut?

Sure they put you on a security hold. You had already acted bizarrely in your interactions with the driver. Pursuing him, videotaping, etc. Its well within their rights and making you wait so long was probably a little retribution for the way you acted towards the driver. I am assuming they sent someone they though could handle himself if an unruly customer decided to cross the line. No law states the driver must be in uniform or in a company vehicle. Maybe he gave you a little grief over handing it over but you honestly deserved it.

The driver probably drives the same route day in and out, and more than likely has stopped at said intersection multiple times yet you visiting from 3k miles away believes it's your place to harass him over his parking while he is trying to perform his job. What gives you the right? Unless you are law enforcement you have no right to tell anyone how to do anything on the road.

The driver surely has his version of events which differ from yours. I am almost positive your initial comments and behavior were far from what actually took place. I don't believe for a second you spoke to him politely.

View more comments
Review
#442533 Review #442533 is a subjective opinion of poster.
Service
Ups Vehicle Driver
Tags
  • illegal
  • recorded
  • coercion
I used to have an account with T-mobile , and on one of the lines I had an issue with the phone (Samsung galaxy s3) , requested a replacement. The replacement was sent along with a return box and shipping label . I followed the instructions and attached the shipping...
View full review
5 comments
Anonymous
#977982

same problems,same situation.

View more comments
Review
#442144 Review #442144 is a subjective opinion of poster.
Loss
$837

UPS - Unbeleivably Bad Customer Service

We are having a table delivered from Canada. My wife and I both work. I tried to log on to the UPS website, it would not process the information. I called international customer service. The tracking recognition software, failed to understand the tracking number three times. When I was finally connected to a human being, she insisted that an attempt would be made to redliver the package the following day, even though I explained nobody woudl be home. When I asked that the package be delivered on a specific day when we would be home the best she could say is that it would be sometime between 9am and 7pm and refused to be more specific. When I called a second time to confirm that it had indeed to be scheduled for the agreed too specific day, the customer service rep could find no reference, and was told it would probably wind up at a distribution center 50 miles from where I live - and that there was no number to contact them at either. When I asked to speak to a supervisor none was available. In my opinion UPS is one of the most *** organizations I have ever dealt with
View full review
Review
#441959 Review #441959 is a subjective opinion of poster.
Tags
  • UPS delivery failure

Another could care less company, UPS

Checked scheduling on my package and it said before the end of the day. The day came and went. I checked the tracking again and it had been changed to left package at the distribution center. I called and the only answer I could get was it was left at the distribution center. I asked if they could go back and get it since I live less than 2 miles from it but they said there was nothing they could do. More and more companies just don't care anymore. I will boycott them as long as I can. There should be a national boycott day for companies like this.
View full review
Review
#441869 Review #441869 is a subjective opinion of poster.
Service
Ups Customer Care
Loss
$320

UPS in Lancaster, South Carolina - Insurance is no insurance

Seller paid for shipping and glass was damaged in box. UPS states that unless they can look at the package, they won't insure. They waited 2 weeks to contact me, and though I took pictures of the box and all labels, they won't reimburse for the damage or reimburse seller for the insurance. After UPS telling me they would call me back after I complained, they didn't and when I called I was on hold another 10 minutes while I waited for a supervisor. Don't use UPS and don't use their insurance if you do. They have no integrity as a company!
View full review
1 comment
Nick1346
#706260

To start you off, it's not insurance, it's called "Declared Value" works exactly as you would think though. However, they only pay out the claim if it is packed properly.

They don't have to come in person to inspect, they can simply do an "over the phone interview" on how it is packed. If you tell them "well it's a shoebox and there's some newspaper..." then they will deny it immediately. If you tell them "it's a new corrugate box, bubble wrap and a bunch of packing peanuts" they will approve the claim. If this never happened then I recommend that you have the shipper call UPS and tell them that there was never any form of inspection yet the claim has been denied, they will probably have someone come out and inspect it and determine how it was packed.

Based on their inspection, they will determine if the shipper will be reimbursed.

UPS is as good as FedEx and better than the USPS when it comes to claims.

UPS provides $100 of "insurance" on every package standard. There's no way around that.

Review
#441786 Review #441786 is a subjective opinion of poster.
Loss
$300

UPS-Home, no delivery and returned to shipper

I ordered a package and they sent it UPS. I was going to be home all day on a Tuesday, so I paid $5 to have the package delivered that day. I also released so the package could be dropped at the door. I was upstairs so as soon as I saw the alert I could just come down. They put a failed attempt notice on my door and took the package. I called and explained and they they said it was my fault for not leaving another note. I was like okay, I will have it delivered on the following Tuesday. Paid another $5 to do that and instead they returned it to the shipper. So I had to call and try and get it reshipped. The tracking info they gave the company who sent it said they tried twice to deliver it then shipped it back. So they lied to cover their butts. In the end, I had to call 6 different people for their mistake and finally just got it reordered now I have to wait anther two weeks. They have no sense of customer service and made me feel terrible and anxious over a delivery.
View full review
Review
#441694 Review #441694 is a subjective opinion of poster.
Service
Ups Delivery Service
Tags
  • Returned to shipper

UPS - Home and NO DELIVERY!!!!

The package was supposedly delivered yesterday (Monday) at 6:32PM and by that time there are at least 3 people at my home that can hear any knock on the door. Aside from that knowing that I won't be home, I left 3 POST-IT notes at different possible drop off that states "PLEASE LEAVE THE PACKAGE AT THE DOOR". Came home and found nothing delivered!!! The next day tracking says the package was out for delivery since 6 AM and I got home at 640pm. There was NO PACKAGE STILL!! Call customer service and the woman told me everything I could of figured out myself and NO HELP. She said the package is still out for delivery even if its pass 7pm and 30 minutes later I checked my tracking and an ATTEMPTED WAS MADE AT 650pm!!!! HOW DOES THAT EVEN HAPPPEN!!?!? WORSE *** SHIPPING COMPANY EVER!!! Still waiting for them to call me tomorrow because apparently theres no way to contact the driver!!!
View full review
2 comments
Anonymous
#705633

same thing happened to me as well, they left a note on my door stating that they would come on a day and crossed out the previous day, I came home on the day they said they would come and found a note that they already came the day they said they wasn't going to come............worse company ever!!!!!!!!!!!!!!!!! :( :sigh :?

Anonymous
#703705

Same thing happened to me twice, the woman knew I was in a wheelchair and said why don't I try to bring it to a store, that they don't have to come to my house and go to fed ex.

View more comments (1)
Review
#441478 Review #441478 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$225

UPS in Saxonburg, Pennsylvania - FedEx is my preferred method of shipping

So, I moved down here from Erie, where I had a huge problem with UPS. That's neither here nor there, but I was already wary of how awful UPS is. Oh, you're not here from 2-5 PM because you work? Okay, we'll try again tomorrow WHEN YOU ARE AT WORK AGAIN. blah, blah, blah. So, I had a package coming that I knew I had to be available to sign for. Found out when it was going to be delivered, tracked it and everything, made my work schedule so that I had the day off SPECIFICALLY to wait for the package. Sat in the living room close to the door, didn't put the TV or music on so that I could hear the driver come. I have a metal screen door so it makes a pretty decent noise if you knock even slightly, I can hear it in any room of the house, but predicting that this guy would be a ninja I decided to play it safe. Even scheduled not to use the restroom (because you know when you're in there, that's the 2 minutes they show up and don't wait). Waited, waited, checked outside a few times, didn't see anything. Boyfriend comes home about 5 and gives me the dreaded but expected Sorry We Missed You notice. Looked at the time, I was sitting in the living room. Called to complain and customer service was soooo kind to me that I couldn't even express my anger to her. Of course, the drivers were done for the evening. So I explained my situation, and the woman was very nice to me assuring me that she would speak with the driver. The next day I heard the truck pull up and waited in my kitchen like a child playing hide and seek. I peeked out so that I could watch the driver come over and literally tap on the doorframe of my apartment. Just as suspected. So the next shipment (didn't have to sign for), I nearly peed myself when I heard something hit my door. Went to see and the box was on its side, you could tell that the guy just launched it at my door. I can't win with these people....I encourage all reader's to look up the internet meme "How to deliver to a private residence". Spot on.
View full review
1 comment
Nick1346
#703472

You people realize that this happens with UPS, FedEx and the USPS, right?! It depends on the driver, not the company. However the meme is quite funny because that's how it always seems!

Review
#441351 Review #441351 is a subjective opinion of poster.

UPS in Los Angeles, California - Injury and Insult

I tried to do the decent thing and contact UPS through it’s own Customer Service email. Unfortunately, the only email I could locate for UPS was the prefab kind, popular with large companies and politicians, requiring the customer to designate categories and specific topics. My “Support Category” is “Pissed Consumer” and my “Support Topic” is “Really!” Neither of those options appear on your drop-down menus. Therefore, “Pissed Consumer” seems the appropriate vehicle for venting my disquiet. I live in a locked apartment building. Last Wednesday (August 14) late in the afternoon I found a “USP InfoNotice” on the hallway floor in my building. (InfoNotice Number 9342 1955 055 8.) The notice said a second delivery attempt would be made the following afternoon. I telephoned UPS to verify this. The next day, the day of the second scheduled delivery, I phoned UPS late in the afternoon and was assured the delivery was on its way. I sat on the front steps of my apartment building from about 6:30 to 8:15 in the evening. When the package didn’t arrive, I phoned UPS again and was informed by the friendly recording that a delivery attempt had been made at 6:56 P.M. At 6:56 I was on the front steps of my apartment building. Two men were working in an apartment facing the street with a sliding glass door opened showing a wide view of the street. Neither they nor I saw any UPS personnel. There was no new UPS InfoNotice. There was no attempted delivery. I wasted an entire afternoon and most of an evening waiting for a delivery that did not come. I could not afford to waste another day sitting outside on the steps, so I called UPS and arranged to have the package delivered to a different address. I was informed I had to pay $6.00 for the change of destination. I’m an understanding soul. Maybe the delivery person had a hot date, or a sick mother or something. But that I should have to pay $6.00 for someone else’s failure adds insult to injury. I can forgive the injury, but not the insult. Waive the $6.00.
View full review
3 comments
Nick1346
#703471

I don't know why this happens sometimes. But, it's your package, take responsibility.

Have it shipped to a mailbox store like The UPS Store. (not owned, nor operated by UPS, it's a totally different company) If you ship it directly there, you only have to pay $5 or so to pick it up.

WHY DO PEOPLE WASTE THEIR ENTIRE DAY WAITING FOR A PACKAGE????!!! My day is worth more than $5, how about yours?

Anonymous
#703357

Definitely understand. I posted a similar complaint.

I was sitting in my living room WAITING to hear the door and as luck would have it that's just when the guy showed up.

Suspicious.....I wonder if they all just pull their trucks into a parking lot somewhere and laugh about it. :cry

Anonymous
#703169

I feel your pain!

I flew into a city on Business, got in a Taxi.

Gave the guy the adddress I wanted to go to.

I decided to go to a different address, and they wanted to charge me extra!

What is this world coming to, waive the extra charge to take me to a different address!

View more comments (2)
Review
#440793 Review #440793 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$6