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I live in New York City. The UPS delivery guy comes at odd times and won't leave the package in my apartment building unless I am there to personally sign for it. I have a job, which assures that I'm never there when he comes. Every time I've ordered from UPS, I beg...
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5 comments
Anonymous
#975195

Oh, how I feel your pain, brother....

I buy books off of Amazon, and despite the fact that I've VOLUBLY told them (Amazon *and* UPS) about this same issue, I STILL get orders "delivered" (notice the use of quote marks) by Useless Parcel Service most of the time. And damned if it's not the same deal: "We Brownshirts haff dezided your package not to leave at your door because ve don't vant to.

Zo...TOUGH NOOGIES, mein Herr!" I sign the package release, and guess what? The chimps still won't just leave the package AT MY APARTMENT DOOR INSIDE A LOCKED BUILDING. They can get in and leave one of their *** notices, but they can't leave the PACKAGE?!?

I call "shenanigans" here.

This is why I LOATHE UPS. The only reason I'm getting my package today is that UPS handed it over to the USPS, which--according to Amazon Tracking---has already delivered my book.

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Review
#445178 Review #445178 is a subjective opinion of poster.
Loss
$70

UPS Can't track their parts internally/poor Customer service.

This is a complaint. I don't expect a reply because obviously UPS does not care about customer service or inconveniencing their customers. I had a package delivered from the US to Canada. I was not home for the first attempt and I understand that you cannot guarantee delivery times, I am only home in the mornings as I work late. However when I ask for a parcel to be held for Pickup and specifically ask if the parcel will be ready for pickup on a certain day and time, I expect it to be on site and ready for pick up at that time. Instead I end up wasting 2 hours round trip and a quarter tank of gas to make my way to your sorting facility only to find out that the package is not there and the only thing anyone can tell me is and it’s not their fault. 1st your front line staff need to learn to deal with customers. Looking out the window while fixing your watch giving customers bad news is a sure fire way to get yourself an irate customer. At least act like you care. 2nd I know you guys love to brag about your technological advances in package handling. I don’t know what happened, but somehow, even though I made the request an hour before the cut off for changes, and even though the request was registered as “Hold for Pickup” (its documented). Why did your system not flag the package when it went though the destination scan loading into the truck? Seems simple enough to me that if the system knows that it’s supposed to be held that it should warn someone if it’s doing otherwise. I don’t know what 5th grade genius designed your system, but you should get your money back. 3rd Why can’t I pay for my Customs/Duty Charges at a UPS store? Why is it I have to Pay over the phone so that you can release a package to your own store, Franchise or not. Your competitors offer this service. I don’t understand why you don’t. This time around I had no choice in carriers. USPS/Canada Post and Purolator was not an option from this vender. You can rest assured that I will no longer be using UPS as a delivery option for my packages and unfortunately that means no longer using this Vender. I never have problems with Purolator or Canada post. Its no wonder that around the office UPS gets the nick name “OOPS” when you can’t keep track of where your packages are going. I have arranged for the Parcel to be dropped at a nearby UPS store. It better be there. A copy of this e-mail is being sent to the Vender in the hopes that they will offer alternate carriers for Cross boarder packages. I will not be ordering from them again should UPS be my only option. Thanks
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1 comment
Anonymous
#711272

This website has no affiliation with UPS, so they will not see your concerns.

It would be best to go to an official UPS websitee, as consumers here have no idea what you are talking about.

Review
#444764 Review #444764 is a subjective opinion of poster.
Loss
$50

UPS - Terrible driving nearly killing me!!

When driving through Beaconsfield in Bucks this morning I was cut up by the terrible driving of one of your men. I noticed him parked in an awful place beside a busy road during rush hour traffic and instantly thought how ridiculous it was at 9 in the morning to half block a road! When I got closer I had noticed the driver in or out of the vehicle but he did have his hazard lights on so it seemed safe to drive past. On getting within around 2 cars length of him he decided to pull out into the road without changing his hazard lights to an indicator and nearly knocking me off the road!! I only got a partial number plate of EX57 but I do think that this man is unfit to drive for UPS especially as he was wearing sun glasses as well, I don't drive a dark car it is a red mini one so I do expect he saw me clearly!
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Review
#444696 Review #444696 is a subjective opinion of poster.
Service
Ups Vehicle Driver

UPS in Newark, New Jersey - General manager

UPS smart pick doesn't work for my company. It all sounds good . I process packages before 4PM check to see smart pick up # was issued. Then No UPS truck driver comes to pick up package. A Ramon told me I still had to cal in a for a pick up. He said it would only take a minute;that not true its more like 5 minutes. A Janet even gave phone # 201-330-2350. Said I should call in the future. That was when I complained my packages hadn't been pick up Thur. They weren't picked up Fri. either. Today she not available. Anyone want to join a class action suit? UPS is charging for services they are not providing.
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Review
#444672 Review #444672 is a subjective opinion of poster.
Loss
$100

UPS in Phoenix, Arizona - Worse than useless

I submitted an envelope for delivery from New Orleans to Donetsk Ukraine on July 23. I was told it would arrive on July 26 so I paid $99.70 for about 10 pages of text to be delivered since they had to be originals. On July 29th the package still had not arrived so I looked on their tracking site and it was still sitting in New Orleans! It took until September 2ond to even get on a plane out of the country. I called them on the 29th and they promised me it would be delivered on September 2ond despite that being a week later than had been promised. The package still says it will be delivered on September 2ond but at 7 pm it arrived in Germany. Again I called and was told that they could not give me a delivery update because it took as many as 5 days for an envelope to get thru customs! So in the end with the 5 days and then assuming they will get it there in 2 more days (who knows, they may let it sit for that long) it will have taken 4 days short of a month to get there rather than the 4 days as promised. at that rate it will arrive too late and not only will it have been a waste of $100 sending it, it will have wasted all the prep, travel, meetings...legal fees. everything that has led up to this position. WHo knows the cost to reset everything into its correct state and try this again? I know that totally to get here it has cost as much as $4500 plus legal fees. It will not cost this much again to reset all things to be ready to do again, just remember that for $1200 I could have purchased a plane ticket and carried it there my self. In retrospect that would have been the better way to go than to use this company. For an estimate I will use the lowest cost to reset all things to try again.
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3 comments
Anonymous
#721604

UPS has no pull at customs. CUSTOMS is the proper authority to be angry with if you need to be angry with someone about this.

As long as you provided all info required to get thru customs, which isn't much seeing as you are claiming it was a document, then customs does what they will with it for as long as they would like regardless of carrier. Customs can randomly pick packages to hold and inspect and no one has any say in the matter. International shipping is NOT EVER guaranteed to pass customs.

An item that is acceptable to ship one day may very well be unacceptable the next day and therefore be rejected when reaching customs. Educate yourself before badmouthing people.

Anonymous
#724834
@Jenny

No Jenny. Several days after it was to be delivered it was still sitting in new Orleans.

It was a week later it hit customs. A good attempt by UPS to put blame on others.

Anonymous
#725108
@Jenny

Jenny perhaps you could learn to read. It was to be delivered in 4 days.

It sat in the office it was diluted from for 6 days, took 3 more days to leave the US. Only such in customs for one day.

Now please explain how it took more days to leave the office than it was supposed to take to get there? And how is that customs fault?

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Review
#444560 Review #444560 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$600

UPS in Orlando, Florida - Lost packages--lamest processes ever

My mother-in-law passed away in July. I shipped 6 packages to her sister via UPS through Office Depot. DON'T EVER DO THIS. First, UPS lost 3 of the 6. Nice going. Their process to find undelivered boxes of photos, etc. IS THE LAMEST. This is a company that's supposed to be all about the use of technology. "Can you take a photograph of lost boxes and I can try to identify the contents of mine?" "No. Let me read you descriptions." Are you kidding me? This went on for a long, long time. Now, I want to actually file claims since it's obvious they're never going to find my lost boxes. Because I shipped through Office Depot, I'm not the shipper, so they won't talk to me. I have to talk to the people at Office Depot who have zero incentive to help. There are three lost boxes. This requires three separate trips to UPS because they give me the forms to fill out ONE AT A TIME. Call me paranoid, but I'm guessing UPS doesn't want to pay the claim, and Office Depot couldn't care less if it ever gets paid. Unbelievable. Never again.
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Review
#444389 Review #444389 is a subjective opinion of poster.
Loss
$10000
I purchase a backpack from Ebags on Aug 18 and it was to be shipped and left no signature needed. I waited all day and I left it was 7:15Pm and I left a notice to leave the package and shortly after I left the UPS came and did not leave the package. So I called and...
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2 comments
Anonymous
#712128

I just had a similar experience here in Rosemead, CA. I noticed that the shipment was late and so I requested the Ebay shipper to send my the tracking number.

Then I found out from the tracking# info that a third delivery attempt was made and UPS is sending it back to the shipper.

Strangely, I did not receive a single notice from the driver. I think the driver got busy or lazy and didn't even bother to leave a notice.

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Review
#444202 Review #444202 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$100
Tags
  • False documentation on packages

UPS IS USELESS: BAD SHIPPER

Initial Question: Package was supposed to be delivered today - business is now closed. What went wrong? Yel F.UPS: Hi, this is Yel *** I'll be happy to assist you. ME: great...thank you. Yel F.UPS: You're welcome. I'm sorry to hear that this package was not delivered. Just a moment while I review your tracking information. Yel F.UPS: I do apologize if the package was not delivered as scheduled. We strongly suggest that you contact your shipper to initiate a package investigation tomorrow. Yel F.UPS: Shippers are encouraged to report lost packages because receivers may not have all the shipment information needed to perform a thorough investigation. In addition, claim notification letters are not sent to receivers. All claims are settled with the shipper. ME: looks like the package is sitting in the ups san pablo location ME: not a shipper issue...this is a ups issue Yel F.UPS: I understand your frustration. That is why an investigation is needed to be open by the shipper so that we can resolve this matter. Please be aware that the last scan on a package in-transit is not necessarily an indication of its current location. Yel F.UPS: If it has been more than 24 hours since the last updated scan and scheduled delivery has passed and no sign of the package. An investigation is needed to be opened by the shipper in order for us to work with them in further resolving this matter so that we can find out on what happened to this package and why it was not delivered. Yel F.UPS: I sincerely apologize for the inconvenience this has caused to you. Please have the shipper open an investigation for this package tomorrow. Yel F.UPS: I am sorry that I am not able to completely resolve your situation through chat support.
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1 comment
Nick1346
#709041

Only the shipper can make changes to a shipment. Because you are not the UPS customer, the shipper is.

Review
#443447 Review #443447 is a subjective opinion of poster.

UPS - Customer

UPS delivered my package to the wrong address. The wrong address UPS delivered to was even different from the actual wrong address at which the package was, in fact, delivered. When UPS figured out their mistake, they went to the neighbour, but did not contact me. My neighbour had opened my package and used it, and she walked over the OPENED PACKAGE. UPS noted the package had been "delivered" to me, when, in fact, they had not returned it. So, I eventually received a used item. UPS did not contact me about this, just left me on my own to figure it out.
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Review
#443310 Review #443310 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$300
Featured

UPS in Jaipur, Rajasthan - Item missed during shipping

UPS - Item missed during shipping
UPS - Item missed during shipping
UPS - Item missed during shipping
UPS - Item missed during shipping
UPS - Item missed during shipping
UPS - Item missed during shipping
UPS - Item missed during shipping
UPS - Item missed during shipping
I have an account with UPS w6740f and i regularly ship to all over the world daily.I shipped a shipment on 22 june,2013 to one of my customer Netherland.Tracking no.1ZW6740F0450623296. When my customer received goods,there were 8 pairs or 16 pcs were missed from total shipment. 1 pair onion earrings citrine 1 pair onion earrings rosequartz 1 pair earstud earrings with 25 x 35 mm teardrops blue chalcedony 1 pair earstud earrings with 25 x 35 mm teardrops rosequartz 1 pair earstud earrings with 25 x 35 mm teardrops black onyx 1 pair earstud earrings with 25 x 35 mm teardrops milky white onyx 1 pair earstud earrings with 25 x 35 mm teardrops amethyst 1 pair earstud earrings with 25 x 35 mm teardrops aqua chalcedony I contacted to UPS regarding this matter and wrote emails again and again.But they replied that packing was not sufficient.I regularly ship goods and all my packing is same.If my packing were not good,how can UPS sent the package.I am very disappointed as it loss of US$300.
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1 comment
Nick1346
#709034

How the shipment was packed has nothing to do with loss or stolen goods. I would suggest trying to file the claim again or dispute the denial and state exactly what happened. However, this isn't going to work if you didn't insure the package for full value.

Review
#443240 Review #443240 is a subjective opinion of poster.
Product
Ups Account
Loss
$19800
Tags
  • silver jewelry missed
  • products stolen
  • goods missed