Latest review first
UPS in Lancaster, South Carolina - Insurance is no insurance
Seller paid for shipping and glass was damaged in box. UPS states that unless they can look at the package, they won't insure. They waited 2 weeks to contact me, and though I took pictures of the box and all labels, they won't reimburse for the damage or reimburse seller for the insurance. After UPS telling me they would call me back after I complained, they didn't and when I called I was on hold another 10 minutes while I waited for a supervisor. Don't use UPS and don't use their insurance if you do. They have no integrity as a company!
UPS-Home, no delivery and returned to shipper
I ordered a package and they sent it UPS. I was going to be home all day on a Tuesday, so I paid $5 to have the package delivered that day. I also released so the package could be dropped at the door. I was upstairs so as soon as I saw the alert I could just come down. They put a failed attempt notice on my door and took the package. I called and explained and they they said it was my fault for not leaving another note. I was like okay, I will have it delivered on the following Tuesday. Paid another $5 to do that and instead they returned it to the shipper. So I had to call and try and get it reshipped. The tracking info they gave the company who sent it said they tried twice to deliver it then shipped it back. So they lied to cover their butts. In the end, I had to call 6 different people for their mistake and finally just got it reordered now I have to wait anther two weeks. They have no sense of customer service and made me feel terrible and anxious over a delivery.
UPS - Home and NO DELIVERY!!!!
The package was supposedly delivered yesterday (Monday) at 6:32PM and by that time there are at least 3 people at my home that can hear any knock on the door. Aside from that knowing that I won't be home, I left 3 POST-IT notes at different possible drop off that states "PLEASE LEAVE THE PACKAGE AT THE DOOR". Came home and found nothing delivered!!! The next day tracking says the package was out for delivery since 6 AM and I got home at 640pm. There was NO PACKAGE STILL!! Call customer service and the woman told me everything I could of figured out myself and NO HELP. She said the package is still out for delivery even if its pass 7pm and 30 minutes later I checked my tracking and an ATTEMPTED WAS MADE AT 650pm!!!! HOW DOES THAT EVEN HAPPPEN!!?!? WORSE *** SHIPPING COMPANY EVER!!! Still waiting for them to call me tomorrow because apparently theres no way to contact the driver!!!
UPS in Saxonburg, Pennsylvania - FedEx is my preferred method of shipping
So, I moved down here from Erie, where I had a huge problem with UPS. That's neither here nor there, but I was already wary of how awful UPS is. Oh, you're not here from 2-5 PM because you work? Okay, we'll try again tomorrow WHEN YOU ARE AT WORK AGAIN. blah, blah, blah. So, I had a package coming that I knew I had to be available to sign for. Found out when it was going to be delivered, tracked it and everything, made my work schedule so that I had the day off SPECIFICALLY to wait for the package. Sat in the living room close to the door, didn't put the TV or music on so that I could hear the driver come. I have a metal screen door so it makes a pretty decent noise if you knock even slightly, I can hear it in any room of the house, but predicting that this guy would be a ninja I decided to play it safe. Even scheduled not to use the restroom (because you know when you're in there, that's the 2 minutes they show up and don't wait). Waited, waited, checked outside a few times, didn't see anything. Boyfriend comes home about 5 and gives me the dreaded but expected Sorry We Missed You notice. Looked at the time, I was sitting in the living room. Called to complain and customer service was soooo kind to me that I couldn't even express my anger to her. Of course, the drivers were done for the evening. So I explained my situation, and the woman was very nice to me assuring me that she would speak with the driver. The next day I heard the truck pull up and waited in my kitchen like a child playing hide and seek. I peeked out so that I could watch the driver come over and literally tap on the doorframe of my apartment. Just as suspected. So the next shipment (didn't have to sign for), I nearly peed myself when I heard something hit my door. Went to see and the box was on its side, you could tell that the guy just launched it at my door. I can't win with these people....I encourage all reader's to look up the internet meme "How to deliver to a private residence". Spot on.
UPS in Los Angeles, California - Injury and Insult
I tried to do the decent thing and contact UPS through it’s own Customer Service email. Unfortunately, the only email I could locate for UPS was the prefab kind, popular with large companies and politicians, requiring the customer to designate categories and specific topics. My “Support Category” is “Pissed Consumer” and my “Support Topic” is “Really!” Neither of those options appear on your drop-down menus. Therefore, “Pissed Consumer” seems the appropriate vehicle for venting my disquiet. I live in a locked apartment building. Last Wednesday (August 14) late in the afternoon I found a “USP InfoNotice” on the hallway floor in my building. (InfoNotice Number 9342 1955 055 8.) The notice said a second delivery attempt would be made the following afternoon. I telephoned UPS to verify this. The next day, the day of the second scheduled delivery, I phoned UPS late in the afternoon and was assured the delivery was on its way. I sat on the front steps of my apartment building from about 6:30 to 8:15 in the evening. When the package didn’t arrive, I phoned UPS again and was informed by the friendly recording that a delivery attempt had been made at 6:56 P.M. At 6:56 I was on the front steps of my apartment building. Two men were working in an apartment facing the street with a sliding glass door opened showing a wide view of the street. Neither they nor I saw any UPS personnel. There was no new UPS InfoNotice. There was no attempted delivery. I wasted an entire afternoon and most of an evening waiting for a delivery that did not come. I could not afford to waste another day sitting outside on the steps, so I called UPS and arranged to have the package delivered to a different address. I was informed I had to pay $6.00 for the change of destination. I’m an understanding soul. Maybe the delivery person had a hot date, or a sick mother or something. But that I should have to pay $6.00 for someone else’s failure adds insult to injury. I can forgive the injury, but not the insult. Waive the $6.00.
Update by user Aug 16, 2013
The location is California, not Washington. I don't know why it says that.:P
Original review posted by user Aug 16, 2013About a week ago I ordered some books from Amazon for my school, unfortunately when they came in Thursday afternoon, one of them had pages that were upside down and backwards, so I had to make...
I had a package stolen from my house that was worth over $200. I reordered the item and requested that a signature be required for delivery, as I cannot sit home all day waiting for this package, and I was planning on having to go to the UPS dispatch to pick it up. ...
UPS Lost Package, Will not take responsiblity
I contacted UPS to have the package held at the facility in order for me to pick it up first thing in the morning and not having to wait for the driver to delivery it by the end of the day since I needed the package to arrive before 12 noon. See UPS Note below: 08/15/2013, 4:20 P.M., A Delivery Change Request for this package will be processed. / As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days. The following day, the note from UPS read: 08/16/2013, 7:56 A.M., The Delivery Change Request for this package has been completed. / As requested, the receiver will pickup at a UPS facility at their convenience. This must be within 5 business days. Per UPS comments, the package arrived to the facility at 6:38am on 8/16. I noticed there was another note added that read: 08/16/2013, 9:39 A.M. The business was closed today. A delivery attempt will be made on the next bbusiness day. / Package will be delivered next business day. So I immediately contacted UPS Customer Service because my business opens at 7:00am and no UPS driver had been there. The first agent was not helpful at all, repeating the same notes in the tracking system, so I asked to speak to a Supervisor. The Supervisor contacted the UPS facility in Miami, FL and spoke to Rosa, they contacted the driver and he said he didn't have the package in his truck. They looked for the package at the facility and they couldn't find it anywhere. After about 3 hours on the phone, trying to resolve this, the Supervisor said the only thing left to do was to request an "investigation" to try to find the package and if they couldn't find it they will then forward the request to the claims department to request a refund on the delivery charge plus UP TO $100 ON THE PACKAGE PRICE!!!! I paid $460 for this merchandise. I have to re-order the merchandise because my client needs it as soon as possible. I have to pay $460 again, plus a Rush Delivery (hopefully with FeDex, never UPS again, ever, ever) and they will only refund me $100 plus UPS shipping charge, and that's only if they can't find the package. If they finally find it, they will only refund me the delivery charge. Even though I will have to re-order the merchandise, no matter if the package is found or not, because my client needs it right away. Not to mention the horribly stressing situation this problem has caused me, I had to call the client and explain them UPS had lost the package they had been waiting for 5 days, even though it's not our fault, I still have to go thru this terrible stress and deal with an unhappy customer. UPS is simply washing their hands on this problem. I asked to place an investigation, as recommended by the Supervisor herself, and she said the investigation needs to be requested by the SHIPPER, not the receiver, even though I am telling her that the Shipper is not responsible for this mess, that the package was lost by the UPS facility in Miami and that this had been confirmed by the facility staff. I asked her why are you treating your customers like this, why are you making them suffer like this, there's no excuse, no reason for this. I will make sure every person I know knows about how terribly awful UPS service is. I will place a complaint on every website I can find. I would like a refund on all the expenses caused to my business because of UPS. That includes shipping charges plus the cost of replacing the merchandise and the Rush Delivery request. In total, that's $550 and I can send all the receipts as proof of my expenses.
UPS in Huntsville, Alabama - Two rates, same package
UPS store #4355 Huntsville, Alabama. yesterday evening i was quoted a rate to send PAPERS, less than a pound, to another state. today at UPS store, same papers, different rate. when asked why the difference (it was NOT a few cents, it was MANY dollars)and asked store to call their own 800# and see what rate they got quoted, i was told: why don't I CALL them again!!! seriously? THIS is how you respond to a customer? well...at least FEDEX is nearer to where i live and offers actual CUSTOMER SERVICE. wont EVER ship another thing UPS...their loss too, since holidays are big time shipping for this family. maybe they no longer NEED paying non corporate customers to stay in business.
UPS in Hamilton, Ontario - "you have to come to the door to receive the package"
I have long been awaiting a package from the UK. It had been over 3 weeks since they had shipped it and said it would take 9 days. Finally I found a notice on the door that I missed the delivery and they would be back tomorrow from 10am until 5pm. So my family timed out our day so that there would always be two people at home. My mother goes out to run errands at 4pm. When she returns an hour later (I sat on the couch by the door the whole time waiting to no avail) she found another slip on the door saying that they had been by at 2pm. This is the 3rd time this has happened. I've even seen the guy write his slip in the truck and stick it on my door without knocking or even taking my box out of the truck. Then when we called their office and explained our situation and that we were not pleased, the woman on the phone told my mother that, "You know, you do have to go to the door to receive a package." Then they told us they were out of our area for the day and we'd have to wait until tomorrow.
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