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Ups drivers are the worst

Every time I have get a package delivered from ups they pull into my driveway and stop about 3 feet from my car, which would not be so bad but ups drivers drive like a bat out of ***. They go way to fast, stop abruptly, and in general drive very recklessly. Because of this I always find myself racing to the window to make sure they don't hit my car. They have almost backed right into my car on several occasions. Pulling out of my driveway they go so fast that you'd think they were driving the Indy 500. Short of putting a gate at the end of my driveway I'm not sure what can be done to prevent these unprofessional drivers from entering my driveway. What makes me even more upset is the fact that I live on a street that has very little traffic so parking on the street would be very easy, yet ups still feels the need to speed up my driveway at a million miles an hour. What a terrible company.
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1 comment
Anonymous
#745287

So you're upset over something that hasn't happened? Okie dokie.

Review
#452831 Review #452831 is a subjective opinion of poster.
Service
Ups Delivery Service
I have spent the entire day hovering between an open front door and a window in a futile attempt to make sure that I received my package which according to the UPS Tracking information was put out for delivery vehicle at 06:06 hrs this morning from Croydon a few miles...
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4 comments
Anonymous
#1075246

They doctor the tracking info online to cover their *** all the time. wasted 3 days waiting.. stiil nothing, but excuses and lies.

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Review
#452764 Review #452764 is a subjective opinion of poster.
Service
Ups Vehicle Driver

UPS in Bellflower, California - Don't trust delivery times

Do not trust the delivery times on your notices! At first my delivery time told me by end of day(7:30pm) so I made arrangements to be home all day. Then my tracking status was changed to between 3pm and 7:30pm so I ran out and got a haircut, was gone for 45 minutes, and came back to find that they tried to deliver it at 12:37! To top it off I authorized them to leave it at my door via MyUPS and I was told that "it was at the drivers discretion". Now I have to wait till tonight around 8pm to go pick it up myself! With todays technology and instant updates they still can't get it right!
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Review
#452742 Review #452742 is a subjective opinion of poster.
Service
Ups Delivery Service

UPS in Akron, Ohio - Everything broken inside the box!

I shipped 2 large boxes (one weighed 15lbs one weighed 25lbs). Inside the boxes were dolls & figurines. I packed them tightly with lots of bubble wrap & newspaper. When the boxes arrived EVERY item inside the box was broken. How can they just toss boxes around like it was nothing -- I had fragile written all over the boxes, apparently that means nothing. Not only did I lose out on the $27 shipping costs I also lost out on the money ($300) I was receiving for the items, obviously I'm not making someone pay for a bunch of broken stuff. I will NEVER use UPS again.
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2 comments
ciperformance
#764333

UPS is notorious for being the roughest on packages. Their claims department isn't much better.

Sorry you had to learn this the hard way! :(

Anonymous
#745290

Newspaper IS NOT acceptable packing material. Packing tightly IS NOT the correct method.

All carriers have packing guidelines and they are all the same.

I am sorry your items got damaged, but unless they were packaged correctly it is not the fault of UPS. These guidelines can be found on each carriers website.

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Review
#452720 Review #452720 is a subjective opinion of poster.
Loss
$327

UPS failed to deliver, not once, not twice but 3 times!!

My next-day UPS delivery was scheduled for Weds 9Oct but unfortunately I was at work so the driver left a UPS InfoNotice. He didn't bother to fill out any of the blanks, just left a note stuffed in the letter box. I called their office on Weds evening and spoke to their helpdesk, changed the delivery address and asked them to deliver on Thursday 10 Oct. Rescheduled for Thur 10 Oct no-show! Rescheduled for Fri 11 Oct no-show!! Rescheduled for Mon 14 Oct no-show!!! UPS failed to deliver on 3 occasions, the local office made false statements and now they refuse to return my calls. Probably the worst courier company in the world.
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1 comment
ciperformance
#764335

Probably nothing, sorry you had to learn the hard way. So many other choices for shipping, fortunately! :)

Review
#452558 Review #452558 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$100

UPS in Colchester, England - Extremely Rude Driver Refused to Wait

On Friday 11th October, a UPS driver turned up with a package and stated there was a customs fee + £11 admin charge for clearing customs, requiring a £24.20 cash payment. I was at work and my landlord was at home and offered to pay on card e.g an immediate online payment to the customer services centre. The driver literally said "I'm not paid to wait mate' and walked off. He was asked to provide a tracking number but was dismissive and said something about only being able to leave paperwork with the actual named recipient for the package not a third party. I called up and complained once I found out and was told by their customer services team that the driver should have waited and that I should direct my concerns to the local depot (which I did) and they recorded a 'customer concern'... Redelivery was scheduled for today and I was told that the driver would be attending around 10am and would wait whilst I made the online payment. At 10:30 on Monday 14th October, the same driver came to the house. I said that I needed to call customer services and they had told me he would wait whilst I did so. The driver has then said "I TOLD YOU BEFORE, I DONT GET PAID TO WAIT" and he walked off. I called again, reported it, they agreed this time to take the online payment over the phone without the tracking number (as the driver didnt leave one) and said he would be called and told to come straight back to me and I would be getting my package within the hour. It is now 12:45 and the driver still hasn't returned. As far as I am concerned this is mail interference/delaying/obstructing the delivery of mail. I have decided now, after this experience to not use international companies for mail order that use UPS to handle their UK custom clearance. UPS - If any of your PR staff or customer relations staff read this, then please consider a proper customer services course for your drivers as their attitude to the very people that are keeping your business afloat is disgraceful. When I meet FEDEX, PARCELFORCE, CITYLINK drivers etc they are always smartly dressed and polite..., your driver turned up wearing a camoflage baseball hat and jacket, with a high vis sleeveless tabard over the top that looked like it had been soaked in engine oil and literally looked like someone that had come back from a cat fishing trip in the 'glades'. What ever happened to the smart brown uniforms?
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Review
#452491 Review #452491 is a subjective opinion of poster.
Loss
$20

UPS - Yet Another missed delivery deadline

This complaint has to do with a delivery that was promised yesterday October 11th, but the background stems from a plethora of failed delivery attempts by UPS. I'm only angry because its only UPS that has this issue. Purolater can find my house without a problem, FedEx can call me when something comes up.... but not UPS. I had an important delivery that was slated to arrive yesterday "By the end of the day" I checked the tracking to see if there were any updates. Of course in typical UPS fashion the last update was when the tracking log started. They have this annoying habit of showing ZERO tracking information other than "Its in our hands" followed by "Its in your hands" Anyway... knowing the UPS history is I called them in the morning around 10am and said. "Here is my cell phone number and here is the buzzer number." In the past they've come and not even bothered to buzz because they couldn't find my name. I share an apartment so my name is listed after another person. That seems to throw them off. The two people I spoke to were efficient and quite nice. They told me they would forward the information to the driver and get back to me when it was done. 20 minutes later I got a call and everything was set. By 5pm no delivery. By 7pm no delivery. The online tracking was unchanged. 10pm I get a call saying they will have to reschedule for later in the week. Why? The driver couldn't find my address. I asked how is this possible and apparently they driver was inputting my apartment number as opposed to the building number into his/her GPS. Am I surprised? No. This is just another missed UPS deadline. Am I pissed? Yes From now on I won't bother UPS with my business and if someone is shipping to me I will have them leave it at a nearby location and I'll pick it up myself. I don't want their staff to drive around town needlessly.
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1 comment
ciperformance
#764337

One more customer taking their business elsewhere... you listening UPS? Do you care, yet...?

Review
#452284 Review #452284 is a subjective opinion of poster.
Tags
  • deadline

UPS - Rude customer service/package sent back to shipper

I received in the mail that I had a package waiting for me at UPS, but I had only two days to pick it up. It's impossible to pick up a package when the store is open 8 AM to 7 PM, but your shift starts at 7 AM to 7 PM. The lady at the counter was rude and condescending. When I called customer service, she advised that I had not responded to their notice, and I explained to her that I did not have enough time to respond. The only advice I got was have the shipper resend the package. Thanks UPS for the great customer care!
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2 comments
Anonymous
#728166

You didn't get a notice on your door each time a delivery attempt was made?

If you had responded to any of those notices, you would have had ample time to make other arrangments.

In this case it is YOUR fault for waiting until the last minute.

Anonymous
#731327
@Herb

They didn't get a notice. Didn't you bother to read the post? So in this case it was your fault your post was incorrect.

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Review
#452191 Review #452191 is a subjective opinion of poster.
Service
Ups Mail Service
Loss
$69
Tags
  • Shipping Agency

UPS in Kitchener, Ontario - Charged 85.00 for expedited service...took 2 weeks!

WORST customer service ever!!!! I have NEVER experienced a company less willing to resolve an issue that was 100% fault of their own. Package from NYC to toronto back to NYC...then was lost...then shipped...a week after the guaranteed date of my daughter's birthday. BRUTAL. So of course they wouldn't charge right? WRONG! They ignored requests to reverse charges because i was the shipee...not the shipper. They sent it to collections...Many phone calls...many hours...still no help. They REFUSED to do anything. Simply saying it was past the 15 days!!!! This was a 6 months ordeal!! Finally today...while in my 2nd hour of being on hold with UPS Billing...i posted to Facebook. LOTS. within an hour Social Media team told me to stop...then emailed saying they would send a cheque to cover the collections charge. I suggest you voice your complaints via facebook...with the 1000's of others! DO NOT USE THIS COMPANY. We shall see if i get the cheque. Never will i use or buy anything from a company that ships using UPS.
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4 comments
Anonymous
#765854

Thank you for the reply! I'm a little bit ignorant when it comes to social media, can I ask how you went about using facebook so that I can do the same?

Did you set something up on your page, or on theirs, or something different? I just filed a complaint with the BBB, and am working on our local legislative representatives. Any info you can give me I would be really grateful for any information you can provide so I can go after them.

Thanks! :)

Anonymous
#765616

I am a disabled person who wrote about nearly getting knocked over by the UPS guy who was running through the halls of our disabled living facility at a full clip. Further, the week prior he tossed a package containing expensive jewelry onto the hall floor in front of my apartment instead of knocking and handing it to me.

(I was home at the time and heard it hit the door.) Whatever happened to decent delivery? What UPS needs to know is that I also own a business and clients sent me documents from other places in the US and also from abroad. Next week, I shall write to all clients, asking them to please either fax all future documents or use the U.S. Postal Service.

And no, I am not using Amazon again, either, as they use UPS. Instead, I will patronize local businesses. Enough of this "money and greed at all costs"--never mind if we jeopardize the elderly, throw packages around, and don't give a darn about correcting our the errors. Money seems to be king at UPS.

Well, UPS, you surely lost my business. :( And, BTW, I do not blame the driver--I BLAME CORPORATE--they are the ones who greedily short-staffed and created this fiasco.

ciperformance
#764340

Very useful information, had a similar issue with shipped that was "Lost". Will look into your facebook angle for resolution, in addition to contacting the BBB and my local and state representatives, to start..

Did you get your check?

Anonymous
#764818
@ciperformance

Yes - I did! Annoying that I had to harass Facebook page to get it.

I suggest you do the same! Got their attention, and my money back.

Good luck! And be persistant!

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Review
#452017 Review #452017 is a subjective opinion of poster.
Loss
$100
Tags
  • UPS complaint
I am not sure which is responsible, but UPS received "billing information" (according to tracking info) on 10/04 but did not ship item until 10/09. Did Sierra Trading Post somehow submit billing information but fail to give UPS shipment? Or did package sit in some UPS...
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2 comments
ciperformance
#764341

UPS cares the least about their customers, as evidenced by the myriad of issues more and more people are experiencing and voicing. Are you listening, UPS?

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Review
#451797 Review #451797 is a subjective opinion of poster.
Service
Ups Customer Care