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UPS in Lindenhurst, New York - Package Went Out For Delivery and I Never Got It!

I ordered two items from the same place within the same order. Both items shipped at the same timw but in separate boxes, but the tracking info was the same. I got part of the order on November 1 since I paid for overnight shipping. I waited all day for the second box which had a status of "out for delivery". I called ups after it hadnt arrived by 9pm and they assured me it was guaranteed to be delivered that day. Long story short the item never arrived. When I checked the status in the morning it jow read "in transport". When I called ups, I was transferred all over the place and even hung up on. They never once could find a reason why the package wasnt delivered. All they could say was that I would have to wait until monday since the facility was closed for the weekend. Thanks ups...I should have known better than to trust your services. They could not have been more rude and unhelpful if they tried. Im extremely upset and disappointed with ups!!!
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Review
#455805 Review #455805 is a subjective opinion of poster.
Service
Ups Delivery Service

UPS in Miami, Florida - I never got my package, and signature was wrong person.

I bought a phone on ebay, the seller sent it through UPS but after 20 days I never got it. The status says delivered, but I had this situation before and after a few days it shows up. I contact the seller and He told me that there is a signature confirmation ... but it's not me, it says ROJAS and we are PALLAS, the package was delivered to the wrong house. We are not at home at 1:43 pm, so there is not chance to be us. They said the shipper has to take care about, but he did everything ok, but now...I don't have the money (us206) and I don't have the pone. I don't think ebay or paypal is going to support my case... Every time I got an ítem delivered through UPS there is always a problem. Worst service on USA.
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Review
#455685 Review #455685 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$206
Tags
  • ups shipping wrong fraud

UPS didn't knock or ring the doorbell

I waited all day at home for my new laptop and then I saw the note from UPS saying the first delivery attempt failed. I repeat I had been there all day listening for the delivery because I paid one day shipping to get an important laptop delivered quickly. I called to see what had happened and to see if I could just go pick it up. The phone operator was also useless and disinterested as she explained there was no place to pick up since the location is closed on Saturday. I paid one day shipping prices for no reason at all. UPS doesn't work weekends, but they charge for weekend work. It's fraud.
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2 comments
Anonymous
#745912

ups delivers sat. whoever shipped it to you didnt ship it sat.

delivery.

I don't see how this is a ups issue, your shipper shipped regular next day air, which means next business day, not weekends unless extra is paid for the premium sat. delivery

Anonymous
#746039
@Not ups

The original poster said SUNDAY, not Saturday. UPS needs to hire a higher class of shill to run around badmouthing irritated customers on the internet. The one they have now has no reading comprehension at all.

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Review
#455474 Review #455474 is a subjective opinion of poster.
Loss
$1950

UPS in Brooklyn, New York - Delivery guy did not wait for me to come downstairs to collect my item

It is frustrating enough to sit at home from 9 to 7 just waiting for the delivery guy to arrive, however, when the delivery guy arrives, he rang the bell and instructed me to come down to get my item. I live on the 5th floor and had to walk downstairs. When I got down, he was gone and left a UPS notice instead. I call for a redelivery and this time I got a call back from the customer service saying that the delivery guy would be there in 5 minutes and will have to wait for him downstairs. I went downstairs again to wait for 30 minutes but the delivery guy did not show up. This experience totally ruin my day.
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Review
#455446 Review #455446 is a subjective opinion of poster.
Service
Ups Delivery Service
Tags
  • BAD CUSTOMER SERVICE UPS
Ordered two different items from two different companies located in Indiana on the same day (Sunday) going to Ohio. Both Co.s sent the packages (1 ups, 1 usps) Monday which separately went from Indiana to UPS/USPS Spokane, WA distribution facilities. The USPS package...
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1 comment
Anonymous
#737541

Evidently you must be employed by USPS because everyone know's that if you are lucky you just might recieve your package plus mail from USPS and You just might not.USPS has lost at least (5) Check's of mine that i sent thru the mail to pay bill's.Never seen not one of the check's since i mailed them.On the other hand UPS is alway's on time and I alway's can depend on UPS to be at my home when they say they will be there.

Review
#455225 Review #455225 is a subjective opinion of poster.
Tags
  • UPS USPS Shipping

UPS - Poor customer service due to racism

I went to the ups office in Barking to pick my parcel. On getting to the depot the customer officer informed me the driver was on his way to the depot with my parcel. After waiting for more than 3hrs, the customer service officer informed me I would have to return tomorrow to pick my parcel. I informed him I'll be travelling tomorrow and I need to go with the parcel, he said there was nothing he could do to help me as he needs to close for the day so he could join his family at home. Apparently we were three waiting to get our parcel from this driver. The customer services officer returned with their parcel and Told me I need to return for mine tomorrow. I believe I was treated unfairly becaue these other people came after me and left with their parcel while I had to leave feeling dejected and felt I was being picked on.of us waiting, the other two got their parcel while I was turned . The most painful aspect was that this officers showed no remorse for his actions as he was laughing and being non chalk ant. I had to leave without the parcel and there was no apology whatsoever from the officer. Having said all these, I believe my colour was taken for granted. I left feeling cheated and devastated and felt I was treated unfairly by this gentleman. Lastly this trip cost me £20 because I had to get a cab to bring me home. I do not know why I should suffer for his negligence to work and I would appreciate if my complaint is looked into and addressed appropriately. Tracking no; 1Z0XY194683395137
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Review
#455140 Review #455140 is a subjective opinion of poster.
Loss
$220

Update by user Dec 27, 2013

After an alleged internal investigation, UPS personnel determined there was nothing more that they could do, not that anything had been "Done" to begin with.

This was a very sobering experience. Sobering to the point that I will impart it to everyone I meet in the...

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2 comments
Anonymous
#768138

you're a liar, plain and simple. you work for a major motion picture company but have rudimentary english and grammar.

if your item was stolen, call the police. you won't though, because the truth is you have some axe to grind with ups and will make up stuff on the internet instead.

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Review
#454849 Review #454849 is a subjective opinion of poster.
Loss
$4180

UPS driver did not check street name or can not read.

The first time the package was delivered to the same address as my house; however on another street and I just lost another package, UPS says that it was delivered, and I do not have it. I just hope that the home owner that received it will bring it to my house, I will check with the person that received the first package, maybe he has the second package. UPS will do nothing to help. I hope that if I order anything else that driver can read. All of these problems occurred this month, so it has to be the driver.
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Review
#454711 Review #454711 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$40
Ordered a package and also paid extra for 1 day shipping on a Thursday. Said it was shipped on Friday and I expected it to be at my house after work (around 3pm) on Saturday. That was not the case, and since there is no post on Sunday I'm sitting here still waiting...
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2 comments
ciperformance
#764319

Good luck with that, UPS operates as they see fit. Next time use Fed Ex!

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Review
#454540 Review #454540 is a subjective opinion of poster.

UPS - A person at their call center, in the Pacific, not in the US called me a racist.

I have been calling all moring about a missed shipment (I was asleep sick and by the time I got to the door the driver had left) that needed an adult signature. First I got lied to by a person in Central America then called a racist by a woman in a Pacific rim country. I am not sure why paint needs an adult signature and My choice does not let you sign on line for as an adult. Anyway I am appaled that when so many people in this country need work that ups sends work out of country.
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Review
#454506 Review #454506 is a subjective opinion of poster.