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UPS in Kingsport, Tennessee - Driver leaves packages on top of garbage can and also outside back door instead of sheltered front porch, even when requested to do so!

I have called the local UPS facility, and they promised me that this would NEVER happen again! They lied. Every single time UPS delivers to me (IF they do!) They leave packages damaged, in the rain, and sometimes say they tried to deliver, but never even came to my home! I have cameras posted all over my property, and NO UPS Vehicle was there! They also have left a package on top of my garbage can! It was a medical package, therefore I can assume that all drivers are taught to *** the customer off and who cares about the packages. UPS should change it's name meaning to Unprofessional Package Service! I have called corporate about this, and they had a security person from UPS call me, and he then threatened me! In my opinion UPS should be out of business, and I recommend to all to either use USPS or FedEx ... at least they care about their service! UPS drivers are a disgrace, and the corporate entity is very UNAmerican and rude to it's paying customers whom pay their checks!
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Review
#456769 Review #456769 is a subjective opinion of poster.
Loss
$100
Tags
  • UPS Incompetance
Because of unexpected illness, I had to sell tickets to an NFL game which I had originally purchased via Stub Hub. In order to re-sell the tickets, I (located in Chicago area) had to overnight the tickets to the Stub Hub of the city where the NFL game was taking place...
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11 comments
Anonymous
#747694

UPS has customers pay $45 plus for a Saturday delivery. They had no issue taking the money from the poor customer - and therefore, they should have no issue giving a refund for their lack of reliability.

Otherwise do not offer the service. I agree with the person who commented UPS drivers know the hours of the local UPS stores, they should and they do.

What a crock to say the package was delivered before the store opened and they are not responsible for the non-delivery of the pacakge...

I would expect more from a multi-billion dollar company. The lesson is to next time use a different shipping service.

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Review
#456759 Review #456759 is a subjective opinion of poster.
Loss
$45

UPS in Baldwin, New York - Liars and passive aggressive

If the drivers go out of the way to be *** then we ought to have the option of picking up at local UPS store or post office. We all know that the drivers are responsible for losses but what *** would leave a package on the bottom step just off the sidewalk when there is a sheltered, protected, out of view spot adjacent to the front door. They lie about delivery attempts. They are too lazy to use the knocker or doorbell. They think redelivery of perishables on the third day is acceptable practice. One package went missing post-Sandy to a tenant and now everyone at the address must suffer for years to come? And when you call to speak to supervisor they have no direct line and call back on telephone numbers that no longer ring at this address. UPS you stink.
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2 comments
Anonymous
#745906

You do have an option to pick up, if you have a box at the ups store. They do not deliver to the post office so....thats like wanting Mobile gas at a Sunoco.

And yes 1 theft ruins it for everyone, why should the driver have to pay for your claim if your package is stolen??

Why should the company have to pay if your package is stolen? Makes sense to get a signature

Anonymous
#746037
@reasonable process

Not sure who "reasonable process" is, but he should change his name to "lying liar who loves to lie"

UPS DOES deliver to the post office. They just did that to me yesterday. The ironic thing is if the sender had sent it USPS it would have arrived in 3 days instead of the 9 it took UPS to get it to my post office.

On UPS' facebook page they state the drivers are responsible. So either you or UPS is lying. I think probably both. If UPS spent more time trying to deliver packages and less time running around badmouthing irritated customers, they wouldnt have problems like this.

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Review
#456496 Review #456496 is a subjective opinion of poster.
Tags
  • haughty service

UPS - Lied about attempted delivery, no notice left on my door!

Yesterday, I received an email with tracking info when I clicked on it it said that delivery was on route in my city so I waited and decided just to make sure I'll signed up for delivery confirmation well it was getting late in the day so I got online to see if I got an email and lo and behold it was so called delivered at 3:11 pm the exact same time I was outside my door looking for the truck then these people lied about the attempt when I complained, real bad business do your jobs right!!
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Review
#456339 Review #456339 is a subjective opinion of poster.
Ill try to keep this as short as possible: Paid for 2nd day delivery. On the day package was to be delivered, I was watching the status. Status changes to "Delivered. Location: "Other - released". I call home and ask my wife if she received it. No, no one rang the...
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6 comments
Anonymous
#745908

other means a million different things, it could mean deck, side door, under the mat, in a paper box, under the grill cover but it definitly doesn't mean a signature was received. If a signature was received it would say signature rec'd.

Usually they would have sent the driver back to the house that day, this time of year there is seasonal help, its possible they del.

to a neighbor, sending them back that day helps resolve the issue better then 9 days later. And fyi the 9 days isnt when the tracer was opened, that was the next day, it remains opened for 9days.

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Review
#456254 Review #456254 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$300
Despite e-mailing and calling UPS. (Pre-Delivery) They attempted delivery knowing full well that I would not be home on the first attempt. The UPS customer Services accepted a re-scheduled 2nd attempt with a preferred time range. No attempt made to re-deliver and no...
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1 comment
Anonymous
#1210567

I agree with this , it is shocking there in no Depot in North East Scotland serving the largest area around Aberdeen. UPS Should not be used for this area they are disaster , lost parcels , wrong delivery, closed at weekends with no delivery, no proper drop off, lack of service contacts or anyone to speak with without long delays.

Review
#456223 Review #456223 is a subjective opinion of poster.
Service
Ups Delivery Service
I was home on my lunch break which is the time UPS normally shows up. I had paid for overnight delivery from Amazon with a guaranteed time by 8pm. I hadn't seen them yet when I went to leave, so I checked the tracking - they claimed they tried but I wasn't home just 10...
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2 comments
Anonymous
#738976

The same thing happened to me just yesterday these people claim that they attempted to get a signature but no one was home that's a bold faced lie I was home all day and was looking out for the package I emailed customers service back and told them that was a lie and that that was real bad service!!

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Review
#456193 Review #456193 is a subjective opinion of poster.

Ups.com/join.............................a fail

After the first attempt to deliver my package with a required signature I went to ups.com/join as the ups invoice notice instructed me to do. I created an account and set up a no signature required since I couldn't pick a delivery time that worked well with my work schedule. Two more attempts by the delivery driver and he refused to leave the package. So I called UPS the following morning to see if I could pick up the package myself (note I'd have to *** work) and they had already sent to package back to the company I bought it from. Grrrrr. I will never use UPS again for business or personal use.
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2 comments
Anonymous
#1040347

They deliver when they feel like it. No one can even give you a estimated delivery time no way to contact driver and customer have to wait all day to get delivery

Anonymous
#745909

if the package required a 21 or over signature or was in a no driver release zone or the shipper shipped it requiring a signature it doesn't matter what you signed up for online

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Review
#456186 Review #456186 is a subjective opinion of poster.
Loss
$200
The first time I let it go but to deliver my package to an address that is not even on the package two times within a week is ridiculous. I have my new address on the package and UPS continues to deliver my packages to my old address. Then I have to drive to my old...
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4 comments
Anonymous
#745911

seems like a weird problem considering it would require a sorter to sort it wrong, a belt splitter to sort it wrong,a loader to load it wrong and a driver to deliver it wrong and all these errors just happen to be incredibly lining up at your old address. yeah right

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Review
#455912 Review #455912 is a subjective opinion of poster.
I waited all day today for a laptop delivery that required a signature because their tracking info at UPS.com showed delivery by end of day today. As I waited all day for the delivery, I kept checking the tracking status and it stated the same info, which was...
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1 comment
Anonymous
#745279

It sounds like a mistake was made on generating the label after the days pickup. A label can be printed on a Tuesday, and not picked up until Wed.

Shouldn't happen but does all the time. This is not a UPS mistake. The label gets scanned thru the system at different times and places, and not until a certain point does the delivery date get corrected.

Your package could have been on a plane for 4 of more hours. The time probably got corrected first possible scan after realizing the original mistake.

Review
#455890 Review #455890 is a subjective opinion of poster.
Service
Ups Customer Care