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UPS - Lied about attempted delivery, no notice left on my door!

Yesterday, I received an email with tracking info when I clicked on it it said that delivery was on route in my city so I waited and decided just to make sure I'll signed up for delivery confirmation well it was getting late in the day so I got online to see if I got an email and lo and behold it was so called delivered at 3:11 pm the exact same time I was outside my door looking for the truck then these people lied about the attempt when I complained, real bad business do your jobs right!!
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Review
#456339 Review #456339 is a subjective opinion of poster.
Ill try to keep this as short as possible: Paid for 2nd day delivery. On the day package was to be delivered, I was watching the status. Status changes to "Delivered. Location: "Other - released". I call home and ask my wife if she received it. No, no one rang the...
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6 comments
Anonymous
#745908

other means a million different things, it could mean deck, side door, under the mat, in a paper box, under the grill cover but it definitly doesn't mean a signature was received. If a signature was received it would say signature rec'd.

Usually they would have sent the driver back to the house that day, this time of year there is seasonal help, its possible they del.

to a neighbor, sending them back that day helps resolve the issue better then 9 days later. And fyi the 9 days isnt when the tracer was opened, that was the next day, it remains opened for 9days.

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Review
#456254 Review #456254 is a subjective opinion of poster.
Loss
$300
Despite e-mailing and calling UPS. (Pre-Delivery) They attempted delivery knowing full well that I would not be home on the first attempt. The UPS customer Services accepted a re-scheduled 2nd attempt with a preferred time range. No attempt made to re-deliver and no...
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1 comment
Anonymous
#1210567

I agree with this , it is shocking there in no Depot in North East Scotland serving the largest area around Aberdeen. UPS Should not be used for this area they are disaster , lost parcels , wrong delivery, closed at weekends with no delivery, no proper drop off, lack of service contacts or anyone to speak with without long delays.

Review
#456223 Review #456223 is a subjective opinion of poster.
I was home on my lunch break which is the time UPS normally shows up. I had paid for overnight delivery from Amazon with a guaranteed time by 8pm. I hadn't seen them yet when I went to leave, so I checked the tracking - they claimed they tried but I wasn't home just 10...
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2 comments
Anonymous
#738976

The same thing happened to me just yesterday these people claim that they attempted to get a signature but no one was home that's a bold faced lie I was home all day and was looking out for the package I emailed customers service back and told them that was a lie and that that was real bad service!!

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Review
#456193 Review #456193 is a subjective opinion of poster.

Ups.com/join.............................a fail

After the first attempt to deliver my package with a required signature I went to ups.com/join as the ups invoice notice instructed me to do. I created an account and set up a no signature required since I couldn't pick a delivery time that worked well with my work schedule. Two more attempts by the delivery driver and he refused to leave the package. So I called UPS the following morning to see if I could pick up the package myself (note I'd have to *** work) and they had already sent to package back to the company I bought it from. Grrrrr. I will never use UPS again for business or personal use.
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2 comments
Anonymous
#1040347

They deliver when they feel like it. No one can even give you a estimated delivery time no way to contact driver and customer have to wait all day to get delivery

Anonymous
#745909

if the package required a 21 or over signature or was in a no driver release zone or the shipper shipped it requiring a signature it doesn't matter what you signed up for online

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Review
#456186 Review #456186 is a subjective opinion of poster.
Loss
$200
The first time I let it go but to deliver my package to an address that is not even on the package two times within a week is ridiculous. I have my new address on the package and UPS continues to deliver my packages to my old address. Then I have to drive to my old...
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4 comments
Anonymous
#745911

seems like a weird problem considering it would require a sorter to sort it wrong, a belt splitter to sort it wrong,a loader to load it wrong and a driver to deliver it wrong and all these errors just happen to be incredibly lining up at your old address. yeah right

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Review
#455912 Review #455912 is a subjective opinion of poster.
I waited all day today for a laptop delivery that required a signature because their tracking info at UPS.com showed delivery by end of day today. As I waited all day for the delivery, I kept checking the tracking status and it stated the same info, which was...
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1 comment
Anonymous
#745279

It sounds like a mistake was made on generating the label after the days pickup. A label can be printed on a Tuesday, and not picked up until Wed.

Shouldn't happen but does all the time. This is not a UPS mistake. The label gets scanned thru the system at different times and places, and not until a certain point does the delivery date get corrected.

Your package could have been on a plane for 4 of more hours. The time probably got corrected first possible scan after realizing the original mistake.

Review
#455890 Review #455890 is a subjective opinion of poster.

UPS in Lindenhurst, New York - Package Went Out For Delivery and I Never Got It!

I ordered two items from the same place within the same order. Both items shipped at the same timw but in separate boxes, but the tracking info was the same. I got part of the order on November 1 since I paid for overnight shipping. I waited all day for the second box which had a status of "out for delivery". I called ups after it hadnt arrived by 9pm and they assured me it was guaranteed to be delivered that day. Long story short the item never arrived. When I checked the status in the morning it jow read "in transport". When I called ups, I was transferred all over the place and even hung up on. They never once could find a reason why the package wasnt delivered. All they could say was that I would have to wait until monday since the facility was closed for the weekend. Thanks ups...I should have known better than to trust your services. They could not have been more rude and unhelpful if they tried. Im extremely upset and disappointed with ups!!!
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Review
#455805 Review #455805 is a subjective opinion of poster.

UPS in Miami, Florida - I never got my package, and signature was wrong person.

I bought a phone on ebay, the seller sent it through UPS but after 20 days I never got it. The status says delivered, but I had this situation before and after a few days it shows up. I contact the seller and He told me that there is a signature confirmation ... but it's not me, it says ROJAS and we are PALLAS, the package was delivered to the wrong house. We are not at home at 1:43 pm, so there is not chance to be us. They said the shipper has to take care about, but he did everything ok, but now...I don't have the money (us206) and I don't have the pone. I don't think ebay or paypal is going to support my case... Every time I got an ítem delivered through UPS there is always a problem. Worst service on USA.
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Review
#455685 Review #455685 is a subjective opinion of poster.
Loss
$206
Tags
  • ups shipping wrong fraud

UPS didn't knock or ring the doorbell

I waited all day at home for my new laptop and then I saw the note from UPS saying the first delivery attempt failed. I repeat I had been there all day listening for the delivery because I paid one day shipping to get an important laptop delivered quickly. I called to see what had happened and to see if I could just go pick it up. The phone operator was also useless and disinterested as she explained there was no place to pick up since the location is closed on Saturday. I paid one day shipping prices for no reason at all. UPS doesn't work weekends, but they charge for weekend work. It's fraud.
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2 comments
Anonymous
#745912

ups delivers sat. whoever shipped it to you didnt ship it sat.

delivery.

I don't see how this is a ups issue, your shipper shipped regular next day air, which means next business day, not weekends unless extra is paid for the premium sat. delivery

Anonymous
#746039
@Not ups

The original poster said SUNDAY, not Saturday. UPS needs to hire a higher class of shill to run around badmouthing irritated customers on the internet. The one they have now has no reading comprehension at all.

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Review
#455474 Review #455474 is a subjective opinion of poster.
Loss
$1950