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UPS in Brooklyn, New York - Delayed Delivery, Unacceptable Timeframes

Ordered a new cellphone on Thursday, selected two-three day shipping. Upon checking the tracking number provided thereafter, I saw that a signature was required to complete the delivery (relevance later). Woke up Friday morning, refreshed the tracking page, package listed as out for delivery. Due to my hearing impairment, it is very very hard for me to hear the door knocking or the doorbell being pressed if there are any other sources of sound. Spent entire day in the living room before giving up at 7pm. Saturday and Sunday are non-delivery days. Monday, woke up early to assure I would be awake during their 8a-7p time frame. Another day of waiting in the living room all day in relative silence. Gave up at 6:30 and went to the gym. Came back, note said delivery attempted at 6:45p and another attempt would be made at a time after 5p the following day. Not a huge deal, though irritating that it was last minute. Rearranged my entire for schedule the following day, did all my errands in the late morning through mid-afternoon. Arrived home at around 2p. Waited patiently until around 5p, refreshed the tracking page. They had attempted delivery 12:30. Called their customer service, very upset. Got condescended too and told it wasn't their problem, the note slips are just 'estimates' and deliveries could be at any time through out the day. So now I am in a situation where tomorrow I must again wait the entire day in silence waiting for the delivery. No loud noises, no going to any other part of the house, nothing. I have had similar issues with them in the past at different addresses regarding the horribly inaccuracy of their tracking page. USPS has bent over backwards many many times to help me out. I am done using UPS for anything. If a company only allows shipping through UPS, I will literally find a different source. I get that they can't give me a time frame accurate to within the minute, but showing up 5 hours different from the time on the slip is absolutely ridiculous.
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Review
#458671 Review #458671 is a subjective opinion of poster.

Don't Use UPS!!!! They will not honor damage claims!

I shipped an antique lamp covered the lamp for the full value. The box was clearly marked 5 times on each side Fragile. My customer received the package and the lamp was damaged. UPS takes not responsibility for their actions in the shipping process. I supplied them with pictures of the lamp before and after shipping. They stated, they needed to see the packaging. The customer threw the packing out, as anyone would do, so I lost out on the credit I issued to the customer for the damages. I was not going to have my customer pay full price for a damaged lamp. I will not do business any longer with them, why pay extra for insurance if they are not covering claims, and they are keeping the money. They are theifs. DO DO BUSINEES WITH UPS. I paid $259 to ship a lamp!
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3 comments
Anonymous
#746054

USPS will insure your package and help get it to the destination in one piece.

No matter how you pack it, UPS will claim it wasnt packaged properly.

Anonymous
#745880

The need to have the packaging is to see if the package was properly packaged. how many inches of padding surrounding, bubble wrap, styrofoam, peanuts, shrink wrap blah blah blah

Anonymous
#745418

Did you pack the item properly? Not what you assume to be properly packed, but as the UPS standards.

These standards are common for all carriers and can be found on each website. I have worked for UPS for 14 years and have only had 1 package damaged.

That is because I know how to pack. If a package is properly packed, very rarely will it get damaged, and if so UPS will honor a claim.

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Review
#458597 Review #458597 is a subjective opinion of poster.
Loss
$350

UPS - Automatic cancel of user registration accounts

I have a B2B company that occasionally needs to ship something on another company's UPS number. For that, a UPS account number is required. Fed Ex is easier to use, so I normally go with them. Well, it so happens I went 6 months without logging into the UPS account and they automatically deleted my username and password... and six years of valuable addresses in my online "UPS address book." So I called UPS and they said they sent me an email warning of the cancellation. I checked. Sure enough, I did get an HTML email which looks exactly like many fake UPS phishing spam emails I have also received to the same email account. So I thought it was a scam/spam and never dreamed UPS was actually threatening to cancel my account after 6 years unless I simply logged in. You know, as an owner of four companies I stay pretty busy. I don't have time to "log in" just for fun to a UPS account. I created the account, I expect to be there WHEN I NEED IT. Who the *** set this bird-brained policy at UPS? It costs NOTHING to leave a user account in place. There's no maintenance for electrons. And who decided that 6-months would be the arbitrary cut off date which is not even needed in the first place? And this company wants to compete with Fed Ex? Wow. And do they not know by now that phishing scammers copy their exact HTML style? What really puzzles me is this: with all the advertising they do to attract customers, why on earth would UPS deliberately dismantle their own production lines that feed their business? I can bet however I got the answer: some genius thinks that by forcing people to log in every 6 months, that is going to result in an shipment. In my case I hereby promise to use FED EX or USPS exclusively and only use UPS and their stumblebum system as a last resort.
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1 comment
Anonymous
#745883

So you were to busy to log in, but you have time to complain that you didn't bother to read the email notice?

Review
#458500 Review #458500 is a subjective opinion of poster.
Loss
$1000
Tags
  • auto cancellations

UPS in Cambridge, Ontario - Did not pick up parcel

called in for pickup made arrangements for pick up nobody showed up wasted 3 hours of my time on a Friday evening waiting for someone that wasn't going to show up not very professional have nothing to say goodbye to you guys now for sore bad enough you guys can't drive I should expect you guys to show up for parcel either pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic pathetic patheticby the way did I mention pathetic by the way did I mention how pathetic yes I am one very unhappy customer
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Review
#457986 Review #457986 is a subjective opinion of poster.

UPS in Norman, Oklahoma - No refund

I order some stuff for 1 day shipping. They never told me I would need a signature. I thought they would just drop it off at the door, but no they took it back and said they cant give me back the one day delivery refund because they tried to deliver it. RIP OFF! They try to tell me they'll try again the next few days, but I will be gone all the times they would drop it off. I only have a bike and can't go pick it up myself (beats the purpose of a delivery)UPS sucks. They pretty much *** people out of shipping money. Hopefully I can get my stuff because I ordered one day shipping for a reason! They were presents for someone's birthday! UPS can go burn in ***.
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2 comments
Anonymous
#745882

Ups has nothing to do with how you selected to have it shipped. Ups had nothing to do with the shipper deciding to make it a signature required delivery.

The shipper could just as easily selected basic, which is an automatic driver release, no signature required, even if you lived in an undesirable release area. Ups did everything they were paid to do by the shipper, take it up with them

Anonymous
#742703

Think about this.

The party you ordered the item from put a signature required on the shipment.

Had the other party informed you of this at the time you ordered it, you would have been able to advise them that no one would be home and to leave it without a signature.

If they insisted on a signature, you could have had it sent to a different address where it could have been signed for.

UPS followed the Shipper instructions for a signature in this case they did nothing wrong.

Your anger is better to be directed at the shipper who insisted on a signature.

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Review
#457778 Review #457778 is a subjective opinion of poster.
Loss
$10

UPS in Atlanta, Georgia - Package delivery

I ordered a pkg from QVC and UPS would not leave it at neighbors apt even though it was in next bldg. When I went to UPS facility I was told that it was at drivers discretion to leave it not., so instead of leaving pkg UPS came to my apt 3 times and could have left pkg on second trip. It was a wedding gift and I couldn't get it in time to leave for wedding. This is lousy service from a company that I have trusted for over 40 yrs. From now on it will bEe FEDEX OR USPS.
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2 comments
Anonymous
#745890

do you think the driver can just go to 2 addresses for 1 package? That's not a cost effective or productive way to operate a business. You could have paid for the reroute to the alternate address, problem solved.

Anonymous
#745426

The UPS driver has no responsiblity to leave a package other than where the label indicates. It is not a choice for him.

Knowing you wouldn't be home, you as the reciever could have made arrangements to have it held for pick up at the hub, or at a UPS Store. Regardless I am sorry it didn't make the wedding.

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Review
#457750 Review #457750 is a subjective opinion of poster.

UPS in Severn, Maryland - Damaged package with an item missing - no follow-up call as promised

I received a package containing items I had ordered. Item consisted of two medium sized items and one very small item (SD memory card). The shipper placed all of the item in one large box. When UPS delivered the box the tape on the box ends, top and bottom, was broken, which created a big gap on each end. The box end were also damaged as if the box was crushed between other items. The tape along the box flaps length wise on the top and bottom was intact so the larger items could not fall out, the gaps on the end were more than wide enough for the memory card to fall out. I was home when it was delivered so I opened the box immediately. The invoice showed that three item were shipped but only two were in the box. The memory card was missing. I called UPS to see if the driver could check the floor of the truck but customer service said they cannot contact the driver. They took my information, asked me to hold onto the box, and said someone would call me. After waiting 3 days for a follow-up call from UPS, I called them. The UPS representative stated that I needed to contact the shipper to resolve the problem. I asked, I how would I have known that I needed to contact the shipper regarding a damaged box delivered by UPS if UPS never calls me back. I've been waiting for UPS follow-up with me. If I had never called UPS I would still be waiting.
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2 comments
Anonymous
#745891

SOUNDS LIKE A SHIPPING ISSUE WITH IMPROPER PACKAGING, SMALLER ITEMS SHOULD BE PACKAGE SO AS NOT TO SLIDE OUT OF A POORLY SEALED PACKAGE

Anonymous
#743811

It is up to the shipper to securely box and secure all packages.

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Review
#457693 Review #457693 is a subjective opinion of poster.
Loss
$42

UPS LIES!!!!

I'm expecting a package to be delivered on 11/13/13 it was going to be a total of 4 packages. The three packages came so I was still waiting for the last one so me and my boyfriend chilled outside on our porch for two hours (6 pm-8-pm) and waited for UPS to arrive. I was also checking my phone for any updates. Then I called their customer service and she told me that he is still out for delivery so I said okay and she assured me that my packaged was still going to get delivered. So we waited until 8 pm and no delivery. I checked the status online once again and it said that the driver has made his first attempt at 7:25 and that no one was there. So I quickly called UPS customer service back and this rude operator was telling me exactly what I have read and I told her that report was a lie and that the driver had made no attempts whatsoever because I was outside the whole entire time and I have cameras in my house so there is no possible way that i would have missed the delivery. She assured me that my stuff was going to get delivered I just don't trust that because the last time the told me that they are going to do a second delivery they sent all my package back. They are *** ***.
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Review
#457620 Review #457620 is a subjective opinion of poster.

UPS in Tamarac, Florida - They can't even wait two minutes

I heard a knock on my door so as i got up to answer, I hear the package being thrown over my gate and the driver was already leaving. Couldn't he wait 2 minutes until i opened the gate for him. He broke the package and as he was leaving gave me a face as if i was taking 20 minutes to open the door. I didn't know it was that big of a deal to wait under 5 minutes for someone to ope the door. On top of everything the package delivered broke so now I have to return it.
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3 comments
Anonymous
#745893

2 mins or 5? either way....

no.

if he was able to driver release it why waste time waiting. However throwing it over a gate is unacceptable

Anonymous
#742028

If the driver knocked on your door, how was there a gate to throw your package over? He would have had your package with him at the door, and would have been able to just set it down.

Anonymous
#741993

Drivers have more than 250 individual addresses to deliver to each day. Waiting 2 min per stop is 500 min, which means they are spending most of their day waiting around.

The drivers do not have 2 min per stop to wait.

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Review
#457515 Review #457515 is a subjective opinion of poster.
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Update by user Nov 18, 2013

An update to this. UPS contacted the shipping agent who told them a month ago to abandon the shipment, despite it being our property.

since then we've had an update. UPS returned one missing item 24 hours after I told them I would be pressing criminal charges against...

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8 comments
Anonymous
#970840

You had how much weight in boxes inside the chests?

Those are cheap units you buy and put together at home.

They were nver designed or intended to be moved when full of contents.

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Review
#457107 Review #457107 is a subjective opinion of poster.