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UPS confirmation of delivery, but no computer

I live in a quiet neighborhood, and I was out of the house for 1 1/2 hours. While I was gone, the UPS guy supposedly left my computer at the front door, and I have a confirmation of delivery, but no item! I have lived in this house for 40+ years, and nothing has ever been missing before. The next day I saw the UPS guy, and told him that I did not get my computer, and he said he did NOT deliver to my house on the day in question. I called UPS and was told to file a claim with the sender, Best Buy, and BB would initiate an investigation. BB said "This happens all the time." In the meantime, I paid for the computer and I do not have it.
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6 comments
BillieUSA2013
#769157

Pissed wants me to do a final report, so here it is:

I never got my package. I wasted a lot of time in working with the seller (Best Buy) and my credit card company and UPS, and the upshot is that the charge was cancelled and I have no computer.

About 3 weeks after this episode UPS came to my door and asked me to sign a statement that I did not receive the computer, which of course I did sign. On the form I noticed that the item had been scanned as delivered at a location about one mile away from my house! I questioned the driver, and he said "There is no such address." All this happened in early December, BEFORE ANY STORMS.

LESSONS LEARNED: Do not trust UPS, try to accept delivery at a store, not your house.

Anonymous
#769838
@BillieUSA2013

So you weren't charged and that makes you mad?

Btw how do you know it was delivered to the wrong address, maybe bb put the wrong address on the package and ups delivered to that "correct" address. Just sayin.

BillieUSA2013
#770196
@it takes all kinds

Yes, I am mad because I paid for the item, I was charged, and had to waste at least 5 hours to get a refund, time I cannot afford to waste. My time is very valuable.

Did you read what I said previously?

It was not delivered to the wrong address... the UPS guy said it was scanned at an address that does not exist! Best Buy did not make a mistake. The address would have been generated by my credit card information, which was a confirmed charge. I got a confirmation of delivery from Best Buy and UPS, and it was not delivered. Then 3 weeks later the UPS guy said it was scanned in a mile away from my house, at an address that does not exist. Of course I do not know what the label said, because I never saw the package, but my address could not have been wrong... it came from my credit card information.

Anonymous
#753803

Do a search on youtube for stolen package shipments.

Folks make a living by following delviery trucks and swiping the items once they have been delivered.

Signature required is the best way to go.

MikeBrady
#753647

He delivered it but forgot. Probably got snatched from the porch in your "quiet neighborhood".

I am sure BBB meant that packages disappear all of the time, not that UPS says they deliverd when they didn't. Nobody at the BBB would make any remark of this sort.

BillieUSA2013
#754078
@MikeBrady

Thank you for your idea... It has been 3 days now, and I have not heard from Best Buy.

I paid for the computer, and I do not have it. Maybe somebody did steal it, but as I said, it has never happened before in 40 years, though the world is changing, for sure.

PS I did not write BBB (Better Business Bureau?).

I wrote BB, my abbreviation for Best Buy. And yes, the customer service guy from Best Buy said it happens all the time.

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Review
#462006 Review #462006 is a subjective opinion of poster.
Loss
$350

Bad customer service & terrible UPS inside communication

I sent my product in wrong label. I call right back to inform UPS for return. They promised that my package will be returned to me. After a few days I called UPS to check everything was OK as mentioned, but it delivered to wrong people. I called (800) 742-5877 (Consumer), and complained to the associate, John Liu, but he was very rude and don't educate how to answer phone. He said someone made mistake and nothing he can do. I asked for supervisor, but he put me on hold over 20 min and hang off on me at end. Ugly customer service. Very clumsy system. Terrible education for employee. I'm very regret to do business with UPS.
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Review
#461991 Review #461991 is a subjective opinion of poster.
Loss
$150

UPS - Package claimed delivered, if so left on doorstep

It seems that we should avoid UPS like the plague in holiday season. Start now! I was out last night but received confirmation of a delivery at 7:14pm. When I arrived home there was nothing. My neighbors had nothing. Apparently the package was left in full view of passing people and has mysteriously disappeared. I am now going to waste hours of my time, the shipper's time and maybe ebay's time getting this mess cleared up. Out usual UPS guy is great, but until after the holidays I suggest boycotting UPS. Good luck, happy holidays and successful deliveries, just request peiople don't ship via UPS!
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6 comments
Anonymous
#760644

If the package was insured ($100 automatically) it might not be UPS's fault but it is their problem. You or the shipper should file a claim

MikeBrady
#753648

Not the fault of UPS. Either you or the shipper should have requested that it needed a signature, otherwise they leave them at the door.

Everybody knows that during holiday season thieves follow delivery trucks for that very reason. If I order anything, I either ship it to my office or make sure someone is home - I never lost a package.

Anonymous
#756014
@MikeBrady

well are you not the special one?

MikeBrady
#760130
@Anonymous

My mom says I am,

Anonymous
#760128
@MikeBrady

Yes, how nice for you, you have life all figured out.

MikeBrady
#760131
@anonymous

No. Just how to handle ordering a package and getting it.

But millions already do that so I can't really take credit. But thanks anyway!

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Review
#461967 Review #461967 is a subjective opinion of poster.
Loss
$350

UPS in Miami, Florida - They claim a delivery but they lie!

Tracked UPS online and even requested e-mail notification. As I sat on front porch I received e-mail confirmation the package was delivered to the front door. NOT! Called customer service to notify driver lied about delivery, and was told to call shipper? Don't you think they would care if their drivers are lying? This is not the first time I have complaints abut UPS service. They sometimes drop off the package and don't ring the doorbell. Or they simply place a notice of no delivery because no one was home. I work from Home! I am always here! I will request different delivery service for future purchases.
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1 comment
Anonymous
#758727

I am in the same situation as everyone. PLEASE stop thinking these are only Christmas gifts sitting in the Mesquite hub.

You don't know what people are having shipping so don't assume it's for Christmas. Just called local news stations, hope you all will join me and inform our local media of the problem. Someone needs to get a REAL answer. I live in Dallas, so I lived through this storm.

It was bad but my KIDS can go to school and brave the "icy" roads, why can't grown adults sort through these packages? Operation shift blame is under full swing

Review
#461928 Review #461928 is a subjective opinion of poster.
Missed Delivery date by 3 days Trace opened for lost Package Told Package was returned to Shipper Shipper had no idea about the return Told Package was "Lost" Hours upon Hours of searching found direct number to the UPS HUB. HUB Employees admit that they are days or...
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104 comments
Anonymous
#992895

so from where should I start....

long story short - worst customer service, dont want to do extra work for ONE customer.

Long story:

package shipped from an online store, paid double to be delivered 2 days before my son 1st birthday party(Friday) but guess what, IT WASNT DELIVERED UNTIL MONDAY EVENING!!!!!....

Called them, talked with MJ, NO HELP AT ALL. they just dont want to do extra work for one customer and funny thing was the package arrived at their facility in the morning of Friday so it should went out for delivery or for me to pick it up.

I WILL NEVER CHOOSE THIS SH****TY SERVICE EVER. FEDEX or USPS.

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Review
#461922 Review #461922 is a subjective opinion of poster.
Loss
$350
Tags
  • UPS HUB Mesquite TX

UPS in Los Angeles, California - Website says no one was home, while I took a day off and waited for the delivery !

I took a day off today, to sign for the monitor I'm expecting as I got a missed delivery note saying they would try again today from 10am to 2pm. I waited all day until around 3:30or 4pm, it's a quite street, everytime I heard someone pulling in I would go to the window and check, no one ever came knocking on the door, so I went to check the delivery status on the website, and it says " 12/05/2013 1:30 P.M. The customer was not available on the 2nd attempt. A 3rd attempt will be made. " wow, how can any customer trust UPS anymore when the delivery person just flat out lie about whether the customer was home , so he didn't have to carry a monitor from the truck to the door ??? This had happened a few times already and it's really getting on my nerves, I can only take so many days off, and to waste it on someone else's laziness is definitely not worth it ! Oh, better yet, the delivery person didn't even leave one of those little yellow note telling you you missed the delivery. Had I not checked the website, I would have thought the monitor was lost .
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4 comments
Anonymous
#760010

Fed-Ex has done this to me several times. I stayed home to make sure I was there to received the package.

The truck never even came into my neighborhood, yet the website said no one was home. My guess is both companies have their fair share of scrubs who leave their routes everyday to run personal errands, take long lunches (or use the services of *** Whatever.

You're right. what used to be a reliable form of logistics has turned into an overrated, unreliable form of the US Postal Service.

Anonymous
#757646

Check out UPS's Facebook page. Lots of peole complaining about the Mesquite Mess and at least it's getting out to the public.

Add your comments there.

I also have my husband's Christmas present "lost".

Anonymous
#756428

I am in the same boat. Totally took a day off of work today so I could be here to sign for the package and now it is delayed a day because of operational problems.

What a joke!!!

LTCC
#753357

You read this plenty about UPS.....seems to be a common theme with them. Makes one wonder if it's not a convenient out for the driver who might be running behind schedule.......makes you hummmmmm UPS

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Review
#461890 Review #461890 is a subjective opinion of poster.
I placed an order last week and the vendor had the package to ups before 7 am the next day. The shipment was supposed to be 3 day shipping. This is now Thursday of the following week and no package, better yet UPS doesn't even know where it is now. They at first...
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1 comment
Anonymous
#753400

As an update on this one. I called UPS this evening, after not getting my package again of course, and the young lady I spoke with actually tried to insinuate I was lying that it'd been pushed back twice now until she finally looked it up!

Then she informed me that they were very busy and there was nothing she could do, so if I didn't have any more questions .............! Seriously where does this company hire it's call center employees?

Review
#461805 Review #461805 is a subjective opinion of poster.
Loss
$300

UPS in New York, New York - Lied too and still waiting!

My package was out for delivery on Tuesday. I call my driver, he said it was on another truck. I found that truck, it was so packed they could not find my package. I waited till 7:00pm. It never came. I called, they lied (said it was not on truck and I would have it tomorrow). On Wednesday, I called my driver again. He said it was on another truck. Computer showed out for delivery today (Wed). When not here by 7:00pm I called UPS again. Told they were making late delivers, and I would get it that night. At 8:45 spoke to a suppervisor and told same thing. At 9:05 Computer went from out for delivery to "Exception"!! It is Thursday, and I still do not have it! UPS is in way over it's head. Not the first time I had a problem, but the last! I will never, ever use them again!
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Review
#461782 Review #461782 is a subjective opinion of poster.
Loss
$10000

UPS in Mesquite, Texas - Package just set on dock

I had ordered some turducken and paid for overnite delivery and when tracked package the next day showed it was recived at facility and out for delivery but I never recieved it that day . In the evn tracking number show it had bn scanned and scheduled for delivery for the following day when called to find out what was gonna on customer service just says cant explain why it sat in the facility ALL DAY and was never load on truck. Told them what it was and all they say was pckg will be handled accordingly anf they will put on truck in mmorning or I can pick it up. Wortst time with UPS why pay for something and they dont care as long as they get paid id rather pay more and get what I pay for from FedEx
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1 comment
Anonymous
#757655

I had mine delivered, they did the drop and run on the step no knock no doorbell rung, this side up was down, and it clearly says perishable, if I wasn't home to see the truck driving away I wouldn't have got the package

Review
#461739 Review #461739 is a subjective opinion of poster.
Overnight package has been out for delivery on the truck since 9:32AM yet was never delivered. Called at 8:30PM and agent says it's because of the holiday so it's still out for deliver and I will received it today. Okay...10:20PM called again. Agent says the truck is...
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Review
#461732 Review #461732 is a subjective opinion of poster.