Latest review first
UPS in Madison, Wisconsin - 2nd day air fail
UPS accepted my $ while adverse weather was forecasted. After delays and trying to receive a refund for over an hr on the phone, they said NO refund will be given but u can ask the shipper to refund your $ this is UNACCEPTABLE poor CS poor resolution., UPS is NOT my only choice to ship with. UPS accepted my $ while adverse weather was forecasted. After delays and trying to receive a refund for over an hr on the phone, they said NO refund will be given but u can ask the shipper to refund your $ this is UNACCEPTABLE poor CS poor resolution., UPS is NOT my only choice to ship with.
UPS in Salt Lake City, Utah - My package was not delivered and I cannot pick it up.
I was suppose to receive my package on Friday 12/06/2013 and they didn't load on the truck, so I called to pick it up myself-they told me the package isn't going to be available until Monday 12/09/2013 for pickup-why? No one knows....I went on Monday to pick it up-after an hour waiting I was told they cannot locate it and they will probably give me a call back today!!??!?!?! It is a 46-inch TV. After a number of calls my package still isn't found and I am waiting for them to call me back...again...this is completely unacceptable! The worst customer service and experience ever! Avoid this place if you can!
UPS in Manistique, Michigan - Delivery problems
I placed an order with Amazon for a two day delivery so that I could have the item for a gift. The package was set to be delivered on December 6th.The package never was delivered and I didn't have a missed delivery note. I had to track the package online to see that it said that it was Held by origin location meaning the forgot it and that the delivery day was switched to December 9th. When I pay for 2nd day delivery, I don't want to wait extra days. I called the customer service line and they were no help.They kept saying sorry but there was nothing I could do until Monday.
UPS in Plano, Texas - Inaccurate tracking information on website
Tracking reflects grossly inaccurate tracking information. Website says package was scanned in Colorado on the 4th, left Colorado on the 5th, arrived in Dallas on the 7th. When I called at 5:00 PM on the 7th, the assistant explained it will be Delivered on the 9th. I waited all day Saturday for a package the website had as "on time" for the 7th. This is very typical for UPS. I have never had a good experience with UPS. I would rate the service on a scale of 1 - 10 with 10 being the best a ONE. A zero's more accurate.
UPS in Pittsburgh, Pennsylvania - Lost package
Well, not only did UPS lose my package, they tried to blame it on the shipper when I called! Then they told me I couldn't make a claim for MY lost package that I PAID FOR, but that the shipper had to call and make the claim. How does that even make sense? On top of that, the customer service reps found it funny to laugh at me (while I was still on the line with them) and hang up on me three times! After that I was told my package may not be found for eight days (a package that was scanned at the shipping center a week ago and was supposed to get to me two days ago) and that if it was not found they would notify the shipper so they can replace what I purchased. Too bad it was an out-of-stock-now present for my dad.
UPS in Chicago, Illinois - Unreasonable delivery terms, forced me to pay extra
Hi UPS, i dont like being discriminated. I had my GF's expensive Xmas present sent with you asking for an after 5pm signed delivery because i work downtown during business hours. What did I get? 2 delivery attempts to my apt. before 2pm... Tried going online to change the delivery time, except that i can only do so without further cost when i sign up for "My choice", so i did..or tried. It turns out, that as an international student "the verification process" cant be completed, making me uneligible. That left me with two options, either paying AGAIN to change the delivery (within the same city) to my workplace. OR hold the package and drive myself to get it. That didnt sound too bad i thought, "there is a UPS store literally 4 blocks away from my house, its perfect". Except not really: for some reason for a delivery of downtown Chicago, UPS is somehow UNABLE to hold packages in ANY of their Chicago locations, except for the Schaumburg location. Which is not even in the same city. In fact, i would have to take a 6 hour trip just to pick this up! So i tried calling, but i just got same of the same bull: Either pay up, or go through unreasonable hoops to get a package I ALREADY PAID FOR. Oh, and in that conversation: UPS was apparently not responsible for the fact that their subscription system doesnt allow for internationals to sign up for the only program ("My choice") that allows customer to make changes without additional fees. Yea, right. I ended up paying extra for delivery within the same city because the agent was unable to give me a delivery window smaller than "9am to 6pm" ... which is absurd when your trying to make arrangements for someone else to receive packages on your behalf. NEVER, EVER, giving you my business again if I can help it. I hope you enjoyed those extra dollars you squeezed out of this customer UPS, they will be the last ones you will ever get from me.
UPS in Davenport, Iowa - Delivery Problem
I placed an order with Amazon for a two day delivery so that I could have the item for a gift. The package was set to be delivered on December 6th. The package never was delivered and I didn't have a missed delivery note. I have to track the package online to see that it said that the customer was not home and a 2nd attempt would be made on December 9th. When I pay for 2nd day delivery, I don't want to wait extra days. I called the customer service line and they were no help. They kept saying sorry but there was nothing I could do until Monday. It is really going to make me rethink using this service through Amazon because UPS is not holding up to their end.
UPS in Morrisville, Pennsylvania - Package not delivered
Delivery was scheduled for 12/6/13 between 1:30 and 5:30. I was notified by Email that delivery was attempted at 4:31 and was not possible because no one was available to receive package. I was home all afternoon waiting for the delivery. My apartment has an intercom that's in working order, because I checked it, and there was no notice left telling me that delivery was attempted. Now I have to wait all afternoon on Monday. I have my doubts whether the driver attempted to make the delivery. If they did attempt they probably went to the wrong complex or tried the wrong apartment number.
UPS in Dallas, Texas - Where is my ***?
Supposed to be here 12/4. Reason given: "packages not unloaded from trailer." Expect a one day business day delay. So I expected a one business ssh delay. Not here. Payed for 3 day shipping do it would be here in oh I don't know, maybe 3 days. So after 7 days I'm kind of pissed off. When I called them they say it's because of the holidays. I don't give a ***, they've been around forever but can't manage to plan for the holidays? I call ***. I just want to play with my black Friday stuff but apparently that not gonna happen until next week.
UPS in New York, New York - LOST MY ITEM=[
THE WORKER UPS IS PROBABLY LAZY. I CHECK MY IPHONE EMAIL IT SAY DELIVERED AND LEFT AT FRONT DOOR I CHECKED THERE WAS NO THE BOX I WAS LIKE WTF? I WAS STAY HOME AT ALL DAY AND FAMILY HEAR NO ONE KNOCK MY DOOR. THAT SO ***! I CALLED UPS..THEY SAID SORRY AND DID LEFT IT AT MY DOOR. THEY SAID I HAVE TO CALL THE COMPANY FOR ORDER ITEM AGAIN...THAT WASTED OF MY MONEY AND LOST ITEM...*** UPS! i cant believed that what type of that lazy person ups worker!!!!! SHAMEFUL ON UPS LAZY ***.
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