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UPS SAID THEY DELIVERED MY PACKAGE AND NEVER DID!

I got off work and waited for UPS to deliver a laptop I ordered online as a Christmas gift for my mom. I checked the tracking information and it showed my package was delivered at 2:30 PM and signed by me. I didn't even get home from work until 3 PM and I live alone so no one could have signed. UPS wasn't helpful and just kept saying "we show it was delivered and you signed for it before finally telling me to contact the sender to file a claim. She also claimed they do not keep track of the drivers so they had no information as to who delivered it. Such B.S.!!
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1 comment
Anonymous
#758654

This just happened to me too. Waited all day for my package ( for christmas gifts )because the tracking info said it was going to be delivered by the end of the day.

Re- checked it online at 6pm because package hasn't arrived, but UPS tracking update stated that it was delivered at 4:45pm and left at "front door". What happened to ringing the door bell? Why would the driver leave a package in front of my door along a busy street? So frustrating!!!

I called UPS customer service and told me to call the shipper so they can start to investigate.

Got a refund from the shipper and had to re-do Xmas shopping because UPS is unreliable. What a hassle.

Review
#463757 Review #463757 is a subjective opinion of poster.
Loss
$450

Parcel left in UPS facility, not delivered

I was told specifically that my package would be delivered on Wednesday December 11th. I arranged for someone to be here all day. The package never arrived and I received no notice. Thursday the driver showed up and again no notice after what happened the day before as to when it should arrive, AND they wanted $23.65 for Brokerage C.O.D. dues on top of the $20 shipping fees I already paid, this being payable to UPS. My husband didn't have it on him so he left a notice that a second delivery attempt would be made on Friday. I again waited all day, no delivery and when tracking I found it was left in the UPS facility, UNREAL! By now I no longer have patience or time for this. I am now going to have to pick it up and still end up paying almost $45 to UPS which is about 3/4 the cost of the item I ordered. Never again will I choose UPS, they have really bad business practices!
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2 comments
Anonymous
#757960

A C.O.D is placed by the shipper and or tarriff fees for importing goods from another country. Before you bad mouth UPS, you should educate yourself.

The merchant you ordered from is practicing bad business, UPS is merely the carrier. Don't get mad at the messenger.

Anonymous
#757968
@Anonymous

Doesn't matter, they still did not inform me about these fees so that I could be prepared. On top of that when I went to pick it up, guess what?

It was stuck in one of their trucks and they could not retrieve it and I made that long trip for nothing! Something is wrong with their system and it is very disorganized. This week has been *** for me and It's not the merchant to blame, as far as the merchant goes everything came through fine on their part. When they tell me a delivery date on 3 separate occasions and they fail to bring it and I have to make sure myself or someone takes time off work to be here, then who's fault is it?

And who's fault is it when UPS tells me I can pick the package up at the UPS facility and I go there and they can't even find it? They should have informed me about the so-called brokerage fee, I would have had no problem if I was notified ahead of time. It was all-around bad business, and not just one occurrence, 4 times.

I could let one, or even twice go by, but this was just ridiculous! I have every right to complain about that!

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Review
#463714 Review #463714 is a subjective opinion of poster.
Loss
$45

UPS in Metabetchouan-Lac-A-La-Croix, Quebec - Failed to deliver on time, double billed me, tried to confuse me out of a refund by providing different names for the same fees

I ordered a package (2nd Dec), it was late (intended date 5th). I paid the duties/taxes/shipping to the sender, UPS attempted to charge "brokerage fees" again on delivery (6th) to a relative who refused the package on that basis (she isn't winning any awards either imo). From there it took them a full week to deliver the package 30 minutes away (13th), they again charged brokerage fees but this time they were paid. I was assured by 3-4 representatives that my package would arrive on the 11th. (I called them a lot since they seemed to be in a perpetual state of confusion) Between this I had contacted the sender and they had assured me that they had spoken with UPS and that I would not be billed anything on delivery. When I called UPS to tell them I had already paid shipping/duty/taxes they informed me that the fees I paid them were different as these charges were to be remitted to the government. Upon further pressing for what "brokerage fees" were, I was told they were basically shipping/duty/taxes. They inform me now that they will be able to look into this on December 30th when they have registered my proof of payment. Today is the 13th. I hate UPS.
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Review
#463694 Review #463694 is a subjective opinion of poster.
Loss
$130

UPS in Middletown, New York - Poor treatment, ripping employees off

I was a driver helper and was informed that every friday the driver would give me my paycheck. They don't give out work on fridays as a result. They said they paid $8.50 an hour and turns out they do but only offer 3 hour shifts, they wait for you to find that out though. I called a number of times and was screamed at over the phone and then hung up on by Lisa from New Windsor. Also Lisa was calling my house at 5am waking my family up to say "I NEED YOU TODAY.........meet your driver at x location" and can you guess what time the meet was ? 11am....and she called at freaking 5am !!!!! WTF
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3 comments
Anonymous
#759149

also dave and corey as well as lisa say they will call you right back and do not on top of refusual to give me the money I earned. UNPROFESSIONAL.

nikalseyn
#757768

So, you obviously don't like the job. Quit and find another. With your skills, that shouldn't be too hard to do.

Anonymous
#757819
@nikalseyn

Its a on call job for side cash just writing a review so others know not to work for or give money to ups.

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Review
#463657 Review #463657 is a subjective opinion of poster.
Loss
$51

Outrageous behaviour by UPS courier

UPS Account Number: V3080A At about 12.25 pm today a UPS courier arrived to collect my HTC phone for return for repair. I asked him to wait while I went back downstairs to collect my package which was addressed and only requiring a waybill from the courier. He shouted to me he had a hundred packets to collect and couldn't wait. I called back I was coming and when I got back to the door he had LITERALLY, run away. This man is not fit to be working working with the public. I called HTC and they said they would talk to UPS. A few minutes later they called me back and said UPS would call me within an hour. ................................... Which they did just now (12.58) and promised a new collection by 5pm. If this gets brushed under the carpet I'll post it on every site I can think of. I'll never use UPS again.
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1 comment
MikeBrady
#757712

It's Christmas season and those guys are already overworked. They are out there well into the evening.

And you want the guy to stand around while you retrieve a package that you KNEW they were coming for and should have been by the door.

Then you have the nerve to complain when they resolved it so quickly. Why don't you at least wait until five?

Review
#463618 Review #463618 is a subjective opinion of poster.
Tags
  • bad UPS service

UPS in Ottawa, Ontario - Drop and Run Again

I ordered a perishable food product from costco, I had my Turducken delivered, and as usual they did the drop and run on the step no knock no doorbell rung, this side up was down, and it clearly says perishable, if I wasn't home to see the truck driving away I wouldn't have got the package, Last time it was another nice looking box on the step for the criminals. I work in the food delivery industry and this is not the way to deliver packages total disregard for the customer how many packages get stolen every year due to this incompetent practice
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3 comments
Anonymous
#759134

And if the driver had done what many do which is not leave a package unattended in case of thieves you'd complain your turducken was ruined because it was perishable and they returned it back to the hub. Which would you prefer?

Anonymous
#757970

It null and voids the usefulness of a delivery company if they can't get the package to the customer properly. They were most certainly incompetent by leaving a perishable parcel, wrong side up on the steps of someone that was home to receive it. This IS their job and if they can't do it right they should fold their business!

MikeBrady
#757663

Not incompetent. Do you realize how many deliveries they have in a day?

They can't stand around at each door waiting for an answer. I never have a problem with any delivery because since I know I ordered something, I will be sure somebody is home and watching for the package during the delivery window. Thieves are not the responsibilty of UPS.

Call the cops on that one. From now on, make arrangements and keep an eye out.

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Review
#463610 Review #463610 is a subjective opinion of poster.

UPS in Poughkeepsie, New York - Package Non Delivery

I have a package sitting in a UPS facility since Dec. 5th not 10 minutes from my house that has not been delivered. First it was put on a wrong truck "Out for Delivery", then left twice in a UPS facility with delivery rescheduled twice. Then it was missed at the UPS facility as of yesterday. Finally I had to call the corporate complaint line this morning to have this further investigated. A word to the wise, contact your vendor and have your shipping fees refunded if your package does not arrive. Make them aware that UPS is not the way to go for package delivery.
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3 comments
Anonymous
#757708

If UPS is only ten minutes from your home.Why did you not just go pick up your package youself?I use UPS a lot and Have never had a problem with delivery.Most of the time my packages arrive earlier than stated.I do not see the complaint here.All i see is someone that has nothing to do on their hands but sit on their behind and Try to cause others problems.

Anonymous
#757889
@***nie

Connie,

It is nice that you live such a unblemished life; but,for the rest of us, I, for one have bragged about how good UPS is, but, in the past couple of weeks it is like witnessing the meltdown of a company. They now seem to take advantage of weather etc. to NOT DO THEIR JOB. There have been no major weather issues that have taken a week for the rest of the U.S. to recover from, yet, they claim a small 24hr weather delay is causing MAJOR back-ups. Then theyshut down CHAT and don't answer the telephone. WHen I finally did get someone on the telephone the call is cut off, especially, if you ask for a supervisor.

POOR PERFORMANCE!!!!

From the Real World

Anonymous
#758680
@***nie

*** B

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Review
#463599 Review #463599 is a subjective opinion of poster.
Loss
$60
Tags
  • shipping and delivery

UPS in Pharr, Texas - Customer Service is worthless.

Yet another outsourced company. Don't bother with the wait times. Somebody from some place out of the US that probably doesn't even know what UPS is will read you exactly what you are reading on your screen. I hate that so many vendors use UPS. What happened to them? They used to be decent. I'll tell you what brown can do for you. Lose your packages. Have cruddy service. Not accept responsibility for issues. Ships jobs to people who read computer screens and have no clue what they are reading. I am done using UPS if I can avoid it.
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Review
#463553 Review #463553 is a subjective opinion of poster.

UPS in Atlanta, Georgia - Wrong address + no delivery

someone else's package was delivered to my place by mistake. called twice and ups never came to pick it up despite promises they would. it sat at my door for a week! i had to go deliver it myself! plus, something i ordered on line never made it to my address. from what i can tell, it was delivered to wrong address and the person there had it returned to sender (the company i ordered from). ups SUCKS in Atlanta/Decatur, GA. definitely go for FedEx if you want something to get where its supposed to! i'm wondering if they hire drivers who can't actually read (the addresses) and/or the employees answering the phones are actually sitting at home pretending to address your concerns when really they're watching tv while talking to you.
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Review
#463491 Review #463491 is a subjective opinion of poster.

No mather what it is theres always a problem with ups

Every time i get something online and they ship it with ups there aways a problem this is the worse shipping company there is when i ship things i never use ups because i want it to get there on time. i can not believe this company is even in business.i use fed ex at least when you do ship the package it gets there when your told it would be.so trust me when i say never ever use this company when you need something shipped run away from this company as fast as you can they are the worse
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Review
#463445 Review #463445 is a subjective opinion of poster.