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Package 'guaranteed' UPS smart post 3 days ago

I ordered a Christmas present with 'guaranteed' smartpost delivery. It should have arrived 3 days ago. I understand there was a weather delay, however I have had items shipped to the SAME ADDRESS that were shipped later than this package that have arrived. They are leaving this package to rot on a trailer in their yard. Since it is a smartpost, it won't even move when they say it does; it will go to our 'ever competent, reliable' Post Office to lose (my USPS tracking number says it was delivered in July, but I digress), I mean deliver, after UPS finally decides to unload it. To top it off, every time I try to talk to UPS, I get a call center in India; your name is not "Alex" *** This is reprehensible; the fact that UPS is receiving government (i.e. taxpayer) money to be this god awful is disgusting. Tell you what, how about you deliver all of the Christmas bonuses and paychecks to all of the UPS execs through their service and see how they like it.
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1 comment
Anonymous
#760256

Sounds like you are quite confused!

UPS does not get any money from the gov't.

If you were speaking of the Post Office, my understanding is that THEY do get $ from the gov't.

Review
#464425 Review #464425 is a subjective opinion of poster.

" I need to be a better customer" says UPS

A week ago I received an exception notice bc we had 2 days of bad weather in Dallas. Today I spent 20 min trying to get an update from customer service. The supervisor I finally spoke to said I needed to be more patient. The Mesquite facility has "thousands" of packages to sort through so I'm not the only one waiting. Our "severe weather event" as he called it was two weeks ago... For two days. The supervisor said I would get my box "when I got it" & he- nor anyone else anywhere at UPS had different info. I live in Dallas. Apparently I should call them directly & work it out.
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3 comments
MikeBrady
#759772

It's Christmas season. I saw a UPS truck last night delivering at 10:30.

I work at an office that has a warehouse that accepts deliveries twice daily from all of the major carriers. I've seen the backs of those trucks and how packed they are. UPS is even renting U-Haul trucks to meet the demand. These trucks don't have the nifty shelves that the typical UPS truck has, so the driver has huge stacks of packages he has to go through.

Those drivers are working their @sses off and are probably berated all day by people who expect UPS to snap their fingers and make packages appear. So yes, more patience is in order here.

Anonymous
#763340
@MikeBrady

This is not about the delivery drivers. They can only deliver what is on their trucks. The issue at large is about the mismanagement of facilities in North Texas.

Anonymous
#759588

Same problem here. Been waiting on a package for a week now that has been sitting in Mesquite.

Called several times and they can't tell you anything at all. Going to tell the sender I want a refund and they can submit a claim with UPS.

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Review
#464387 Review #464387 is a subjective opinion of poster.
Tags
  • shipping UPS

UPS - ANOTHER TERRIBLE EXPERIENCE!!

i live in my mom's house..she goes ballistic when i get packages..worked out scenario with usps and fedex..but UPS..FORGETABOUTIT! have called 50 times in the last 9 years begging drivers not to knock..not to ring bell..please park on side of house..only 1 driver co-operated!! no way of contacting the drivers..tell them after another violent fight with my mom...happens again and again!! these are not diamonds/valueables! why can't UPS please do what i ask?? please give the customer a time line..a heads up so i can head them off..asked them not to knock..ring..park in front..they ignore me!! this is not fair!! my neighbours are fearful and will NOT TAKE THE PACKAGES AT THEIR RESIDENCES because they are fearful!! ..why can't the drivers please be considerate..i am expecting package today..it never arrived..up and down the stairs..outside like a lunatic looking for them..get nothing from them but attitude!! had 1 driver frank here in elmont ny who was WONDERFUL..CARING..CONSIDERATE..why can't they all be like that??
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Review
#464385 Review #464385 is a subjective opinion of poster.

UPS in Fort Worth, Texas - Six days plus to come the last 20 miles

UPS is the worst--arrived 20 miles away on the morning of the 10th. Estimated delivery on the 12th--didn't happen-- tracking ends with the word EXCEPTION. No news, customer service responds with an obtuse email about no tracking for 24 hours means its on a trailer or a train.......from 20 miles away??? This morning(4 days later) another email with estimated delivery of today---but still no package. They are trying to blame the weather but school buses started running on the 10th; surely UPS trucks can go where children on buses can go. I really do understand that things happen and we get behind but I don't understand this--no progress, no news, and meaningless delivery dates.
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Review
#464378 Review #464378 is a subjective opinion of poster.
Loss
$499

UPS in Houston, Texas - Several! 3 Packages listed as delivered to Front Door - NOT@!

I've been on the phone for about an hour attempting to locate 3 packages that were "Left at Front Door". I'm mobility handicapped and depend on my packages being delivered since driving is not doable. Waited all day and then received the electronic notice the packages were at the front door ... they are NOT. After an hour waiting on the phone I gave up and wheeled out the front door, down the drive and over to the garage ... low and behold there are my packages tossed in a pile against the garage. NOT the front door and definitely NOT a place where I can retrieve them since they're too heavy for me to lift into my wheelchair and push over a 2" rise! There is absolutely NO phone number listed by UPS to complain about basic service issues with this carrier and NO local number to contact directly. So now about $2,000 worth of goods is laying in front of my garage by the road, one on it's side that's electrical equipment and hey if you're strong come get them because I can't! I'll have to call for help and hope they arrive before any theives do. Pure BS.
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1 comment
MikeBrady
#759779

Assume they were left at the front door. IF you can't even drag them or shift them, how did you expect to retrieve themn from the front door?

BTW - I just googled UPS customer service and there was the number in giant black letters.

1 (800) 742-5877 a two second effort. Whew, I'm exhausted!

Review
#464368 Review #464368 is a subjective opinion of poster.

UPS in Calgary, Alberta - Major Delay on a package

Shipper sent my item 10 days ago on UPS Express. And now, December 16th, still nothing. UPS does not want to tell me where exactly the package is. Tracking info shows it's in Calgary but they can't physically confirm it is there. With a snow storm coming, will it delay them even more?? Customer service has been just terrible. Drivers are rude and bitter. I mean, nothing is good and right with this company anymore. I do not know how they can get loyal customers. Suffice to say this will be the last time I will ever deal with UPS.
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Review
#464362 Review #464362 is a subjective opinion of poster.
Loss
$1600

UPS COULDN'T DECIDE WHERE TO LEAVE MY PACKAGE

I was told to pick up my package at the mcphillips location after 5pm, so I went there and sure enough my package wasn't there it was at the Dublin location. So I call UPS and tell them to hold my package. I go to the Dublin location and try to pick it up and they tell me that it's on the truck and they are trying to make another attempt to deliver. I didn't want to come back to the Dublin location. So they said they will leave it at the mcphillips location you can pick it up after 5. Ok so I go there after 5pm and they say that your package isn't here. So I'm left without package still and i don't know where the *** it is. UPS needs to get there *** together. They should just be like puralator 1 delivery attempt the put the package on hold. I should had my package 4 days ago now. Thanks UPS FOR BEING SO ***
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Review
#464357 Review #464357 is a subjective opinion of poster.

UPS in Calgary, Alberta - Delivery missing AGAIN....Worst Customer Service ever

I HATE " UPS" they have the worst worst customer service in the world I am sure. Every time I get a parcel from them is gets lost or is two days late and every time after spending an hour waiting to talk to someone they say to call the shipper its not them, and guess what it ALWAYS them. OMG I hate them, I hate them, I hate them.....A parcel was sent to me from Costco, the website tracking showed it was to be delivered on the Dec 13th, we waited with a truck all day for it, no show. Then the website tracking showed they tried to deliver it (which they didn't). Then the website changed and showed it never was scanned into my city location. I phone them (waited on the phone for 45 minutes) and was told to call Costco it was never pickup, they don't have it. Call Costco who confirmed it was pickup but now they have to trace it which could take 48 hours..... I hate, hate UPS. You will never hear them say they lost something or that something was their fault EVER, why do we continue to us them?
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Review
#464271 Review #464271 is a subjective opinion of poster.
Tags
  • UPS Delivery missing AGAIN Wors

UPS in Orlando, Florida - Burned

I sent a package and en-route the package caught fire (UPS's fault) Instead of sending my my 350.00 back they send me 100.00. UPS is the ONLY company in the world that can destroy a package and then blame it on the customer and refuse to pay for that package. If this was a packing error on my fault then fine I would pay, but this was totally UPS's fault and they refuse to pay for it? I tried talking to them and all I get is "it is your fault you didn't buy insurance." UPS treats their customers like ***, they are rude and KNOW they have the market share and don't care.
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1 comment
Anonymous
#759813

***, you should have declared the value of your item.. Hahahaha!!!

Review
#464235 Review #464235 is a subjective opinion of poster.
Loss
$386

UPS - LYING about Service. Not delivering to the door. Not leaving notes

These people aren't even trying anymore. We live in an apartment, work from home, and get frequent deliveries. Even BEFORE the holiday rush, UPS were not attempting delivery to the door and just dropping it off at the leasing office WITHOUT leaving a note. Now that it's the holiday rush, on TWO occasions UPS has failed to deliver packages by saying no one was home so they've left it someplace--and there's no note on the door! They can pull this stunt with 90% of the people who work away from home, etc., but they can't get away with lying like this. Their company color is brown for a reason. It represents the level of service they provide.
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1 comment
LTCC
#759249

Seems to me like they are getting away with it....just by looking at the number of repeat comments on this site. What are your other options?

Before you say USPS and FEDEX......read their comments.....this is a problem across all delivery companies. Bottom Line - There is no accountability.

Review
#464170 Review #464170 is a subjective opinion of poster.