Latest review first
UPS in Chatham, Ontario - No delivery attempt actually made
I had ordered two packages that UPS was suppose to deliver yesterday. At 8pm, still nothing. I check the online tracking and apparently an attempt to deliver was made at 4:52pm, but the customer was cited as not being there. At 4:52, I was home. No knock at the door, no truck driving down my street, no sticker left telling me the pick up location. Nothing. Now I am expected to go to a depot in the middle of nowhere (seriously, the very outskirts of Toronto by the highway) to pick up 2 heavy packages that a UPS driver was too lazy to walk to my front door with. Costumer service win.
Paid for 2nd day air, ups *** blows
I have never once in my adult life received a package on the day I pay for much less the day ups tracking says. I ordered a new phone, and chose to pay extra for 2nd day air, ups showed my package in a city less than 30 minutes away, they then moved it to downtown Dallas almost an hour further away, and halfway through the day, approx 7 hours later as I'm leaving late for work hoping to avoid the *** driver who refuses to leave packages and leaves notices instead, the tracking info says unexpectected exception, delayed at least one delivery day... Why in the living *** do I pay for quick shipping if I have to wait ground shipping times??????? Customer service was very nice.. But they can't do a *** thing, which makes them pointless to have on staff. Ups let's their drivers decide when they want to leave packages, this is complete and utter bull $#1t. If I requested that I want you to leave the package, that is what I want you to do!!! And don't offer a second day air service if you can't provide. Holidays are not an excuse, ups has been through enough holidays and is suposively the logistic expert, so if you can't meet 2day air orders, pull the option. Do not offer it. And make it clear it won't happen. Corporations should stop using ups and I will never on purpose unless I don't give a flying f+$-@ how many months it takes to deliver my packages, use this *** service again. This was the last straw, and the pos company didn't deserve another chance. Google can't refund me because it wasn't their fault and ups won't because they didn't process my payment. I wish ups would get with the times, and quit pushing 20+ year old services as new and innovative. Just deliver the god d@mn packages. You have one job and you failed worse than the Hindenburg. ***
UPS in Los Angeles, California - NO DELIVERY 3RD TIME IN A ROW
UPS FREIGHT IS SUPPOSE TO SET AN APPOINTMENT PRIOR DELIVERY. BUT THEY DON'T EVEN CALL TO SET AN APPOINTMENT, UNTIL 6-7PM THE DAY OF DELIVERY. THEN WHILE CALLING BACK 2 MINUTES AFTER, THEY SAID THAT THERE IS NO ONE THERE, THEY ARE CLOSED! THEN THEY TELL ME I NEED TO CALL THEM TO SET AN APPOINTMENT! HOW DOES THAT MAKES SENSE? UPS IS SHIPPING SOMETHING TO ME, AND THEN TELLS ME I NEED TO CALL THEM TO SET AN APPOINTMENT FOR DELIVERY?????? AND THEY DON'T EVEN CALL ME UNTIL THEY ARE CLOSED ON THE DAY OF DELIVERY TO TRY AND SET APPOINTMENT??? AND CUSTOMER SERVICE SAYS I NEED TO CALL AND THAT ITS MY FAULT THEY COULD NOT SET APPOINTMENT! IVE ALREADY TOLD THEM 2 TIMES PRIOR TO THIS INCIDENT THAT THEY DO THIS, AND THEY STILL PROCEED LIKE THIS!
I believe that UPS needs to run more efficiently. It be more believable that weather was to blame, if deliver delays were closer to the same number of days operations may have been closed due to ice and weather. The delays at this point are just poor management and...
UPS in Dallas, Texas - Guaranteed 2 day deliver turned into 8 days and 4 hours on the phone
Worst experience ever in trying to get a package delivered. Customer service was non-existent. Nothing but excuses. 3 promises not kept. Guaranteed two day delivery turned into 8 days. If I had not spent over 4 hours on the phone with them, with a minimum of 10 hold times (at least 6 calls) and disconnected at least 3 times who knows how many days it would have taken for me to receive my package. I will never use UPS again in the future if I have to pay for shipping. I know weather was an issue for them but this was ridiculous!
UPS in Maidenhead, England - Wanted a quote for a parcel delivered
Wanted a quote for a parcel delivered and the staff was so rude and abrupt the line manager told me to F off and get out of his office and a lady on the telephone told me not to disturb her or else she had reddish hair i think she called her self Julie these people were not helpful and the customer is always right. I am so unhappy at the way your office at Avonmouth treated me as i was a genine customer and no customer should be abused and shouted at this is not good business practice. This happened in October 2013 so i am really annoyed with the office staff at UPS i have heard from several people in Avonmouth that they have encountered similar problems at this UPS department these people are not fit to run your Business and should be investigated . I am so annoyed many thanks David
UPS in Rogers, Arkansas - Terrible Customer Service
Me and my roommate were watching a movie and suddenly here a very large pounding on the door. It scared me. I looked out the perp hole and saw a young guy pounding in our door screaming "Let me in!" I was thinking who the heck is this? My roommate opened the door and a kid in a UPS uniform threw him the package and speed walked away. What the ***? I'm surprised he didn't put *** in my door from knocking so loud. He was very rude. Usually when I receive a package the people are very friendly, but this kid was definitely not.
UPS - Late Service 1Z8368192042241086
We purchased some coils from Ontario on Dec 11, 2013 and it got shipped out on Dec 12. We were supposed to receive the coils on Dec 13 however, we were told by UPS that we would not receive it till Dec 17. When i tracked the package on Dec 17, it stated that due to adverse weather in Richmond, it might cause delay. I called Customer service and i was told that there was nothing that they could do to track the package or let me know a valid delivery date. We received complaints from our clients since we could not deliver the end products on time as promised due to the late service from UPS.
UPS - Very frustrating messUp after messUp! ggggrrrrr;)
UPS originally promised my Costco parcel for yesterday, 12/16, so I followed tracking info and asked 'hold 4 pickup'; since no one would be home. Drove 14miles out of my way= it was not found;( So I requested 12/17 delivery. Not according 2 tracking!! Wasted over an hour on 4 useless calls. Their tracking proves to be stale 5 to 14hours so far. Call centers r not allowed 2 fix things, nor enter updates, so waste more time. They are so lame, facts r warped or not seen;( It took 25hours 4 my parcel to travel 200miles that takes 20minutes. No valid excuse 4 this further delay. CS lies about local pickup fone#? They called, but still no contact as promised. Costco etal BEWARE.. Never again will I want to gamble on their backward administration, and outdated systems. Why beg 4 stress? lol
I am disabled and unable to get out so I have to do all my shopping online. I don't mind paying for shipping as it's a necessity for me. But I live in an apartment and the driver drops all my packages off at the office. I called UPS and explained to them I can't get...
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