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UPS in Germantown, Maryland - LATE LATE LATE DELIVERY

I ordered (3) packages for three different businesses. Apparently which all are expected to be delivered by UPS. (I didn't know that) I paid for expedited delivery (3 days), however, its been 2 weeks. When tracking my package all you see is "Exception". The first excuse was weather. That was over an week ago. The second was late trailer, and now all it says "Exception"... AGAIN!! I'm expecting to wrap my daughters Christmas gifts and yet still no presents. UPS is horrible during the holiday season. The only thing they can say to you over the phone is "I apologize". Smh
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Review
#464996 Review #464996 is a subjective opinion of poster.

UPS in Las Vegas, Nevada - RACIAL PROFILING

I went into the UPS office today Wednesday 12-18-13 to have a letter notarized and to have a letter mailed. I had the most unpleasant experience with David Logan. Mr Logan was just finishing up with another customer, he peeked his head to the side and asked "what do you need" I explained to him with I needed and his response was totally unexpected. Sir he said in about 20 minutes I'm going to have about 15 to 20 people in here. You know my regular customers. Dumfounded I asked aren't I a customer. Rolling his eyes he said I'm by myself and cant get tied up with you. I responded Sir I don't think it will take 20 minutes to notarize 1 letter sir. At that point I was told "TO GET THE *** OUT OF HIS STORE" by David Logan. I took a few steps then when to the counter again asked for his name and his manager. He pointed to his name tag Dav that's my name. NOW GET OUT...at that point I left just shaking my head. Mr Logan had no problem helping the Caucasian woman out in front of myself. I felt very disrespected and belittled.
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2 comments
Anonymous
#761608

You did not mention the location of the store. I want to go...and I dare that cracker motherfker to come at me with that rhetoric!

Personally don't care what he believes in but he CANNOT be allowed to treat paying customers according to his misguided convictions! UPS...YOU NEED TO HANDLE THIS and quickly!

Anonymous
#760695

This is better placed in the UPS Store area.

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Review
#464914 Review #464914 is a subjective opinion of poster.

UPS in New York, New York - Disgusted

THIS IS THE WORST COMPANY ON THE PLANET. THEY CAN NEVER DELIVER ONE PACKAGE ON TIME. THIS HASN'T HAPPENED A HANDFUL OF TIME, BUT SO MANY THROUGHOUT THE YEARS I DON'T EVEN UNDERSTAND HOW THEY ARE STILL IN BUSINESS. YOUR CUSTOMER SERVICE IS DESPICABLE. FEDEX ATLEAST TAKES CARE OF PROBLEMS RATHER THAN CAUSE MORE. WITHIN THE LAST 6 MONTHS YOU HAVE YET TO DELIVER AN OVERNIGHTED PACKAGE ON TIME ONCE. YOUR TRUCKS ARE ALWAYS LATE, YOU COME UP WITH EVERY EXCUSE IN THE BOOK, AND YOU NEVER ANSWER YOUR PHONE. PLEASE, FOR THE LOVE OF GOD, CLOSE DOWN SO NO COMPANY I SHOP WITH WILL EVER USE YOU AGAIN WHEN SHIPPING TO ME.
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1 comment
PAConsumer1
#760627

A horrible company to deal with. Exorbitant cost to help you carry your package to the curb or your door if it is freight.

I am a 64-year-old woman who was asked to unload four heavy (70lb) boxes myself from the truck to my doorstep. When I was unable to do it after several tries the driver finally got disgusted and "dumped" my boxes on the dolly and reluctantly took them to the front my lobby. From there it took me two hours of pushing, pulling, rolling, etc. to get them to my apartment.

Two of the four boxes were banged up and wet through to the contents (it was a rainy/snowy day). I guess the truck was leaky or my boxes were dumped on the ground to access other boxes. Consumer support were some of the rudest people I have ever spoken to. Don't they train these people in manners?

Will do all I can to avoid using UPS in the future.

We are entitled to better!!! Horrible service.

Review
#464875 Review #464875 is a subjective opinion of poster.
Loss
$1200

UPS in Houston, Texas - Stolen packages by employees; facilities without cameras; horrible customer service

I get my sister to buy and ship shoes out for me from Mississippi all the time. She went into the facility in Batesville Ms on a Saturday. they know what she sends out to New Orleans all the time. The employee at the facility packaged and taped the shoes in front of my sister. When I finally received the package I noticed the package was extremely light so I called the facility to let them know before I opened it. They gave me the go ahead to open it. Before I did, I made sure to do so in front of the business store, and I noticed the original printed sticker from the facility where it was shipped from was never tampered or ripped. (It was placed in the middle of the open where the two flaps open). The package was empty except for the two empty shoe boxes. When I called the facility again to report it they said they would do an investigation and that a UPS driver would go and collect the box for investigation. When I asked the employee for the tracking number and information she hesitated to give it to me and told me to call in the morning when a supervisor was available after she told me he was with a customer. So the next day I called again and asked for a supervisor. When I asked him what they were gonna do on their end he told me that they were waiting for an answer from corporate for the investigation. I asked him if they were going to check the cameras because it had to be someone from that facility. He told me there were no cameras in that facility or any other UPS facility and that it was my responsibility to put insurance on a package to cover for any loss. We were never offered any insurance so none was placed. I told him "cover a loss? I'm buying insurance to make sure when of your employees doesn't steal what's inside the package". He continued to argue and talk over me. He said that they would reimburse me $100.00 plus the shipping costs. The shoes were worth over $350 together. so I hung up and called UPS customer service to file a complaint with the facility about not having cameras. She questioned me. "What are you trying to report? That there aren't any cameras? There's already an investigation" she also continued to argue saying they trust their employees 100% and that's what the purpose of the investigation was. When I asked her to redirect me because she wasn't helping me, she hung up on me. My whole point is, how is it that a multi millionaire company doesn't have any cameras in their facilities? How is it that a company so large with so many employees can trust each and every one with customers packages and not have any cameras monitoring them. Basically, anyone of the employees can access your package, steal what's in it, and you won't get reimbursed full amount or get your package because you didn't purchase insurance to make sure no one working for ups steals it. horrible customer service! Horrible company ethics! And horrible staff! Never again using UPS.
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2 comments
MikeBrady
#760958

Even if they had cameras do you expect someone to sit for a couple days straight looking at video to find out what happened? And even then, unless they zoomed in on each package it would be impossible to tell which was yours.

Have common sense. And you expect UPS to install thousands of cameras in its facilities on your say-so? And how would that help you find your shoes?

From all of the evidence you have presented, I would suggest you ask sis about the missing shoes. Sounds like she is ripping you off.

Anonymous
#760699

Something does not sound right here.

Shoes disappeared from a sealed box, and the box had not been tampered with.

AND you want $350 as well.

Hmmm.....

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Review
#464845 Review #464845 is a subjective opinion of poster.
Loss
$400
Tags
  • horrible delivery service

UPS in London, England - Everything that could have gone wrong, has.

I ordered next day delivery last tuesday. It is now 8 days later. I have called every day (sometimes up to 4 times) for some kind of information. I have been told "all I can do is ask the depot to call you about your package". I have asked for this 7 times. I have still heard nothing. I have probably spent a total of 160mins on hold/speaking with UPS to sort this all out. I was promised next day delivery last Friday. Nothing on saturday. I was promised next day delivery on Monday. Nothing Tuesday (the driver apparently got lost?? CENTRAL LONDON. NOT HARD) I was promised next day delivery on Tuesday. Nothing Wednesday ("Sorry, the driver seems to have forgotten it at the depot") I spoke with them today, and am promised next day delivery tomorrow. I have been relaying all this to my manager, (who paid the extra 19.50 (EXTORTIONATE) to get it last tuesday.) I have been warned of suspension should it not arrive tomorrow as I am relaying "incorrect Vital Information" UPS: I hope you shrivel up and die in the future economy.
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Review
#464834 Review #464834 is a subjective opinion of poster.
Loss
$60

UPS in Kearny, New Jersey - Left my package outside

The ups delivery person left my package sitting on top of a specimen container after an employee in the building directed him where to go or gave him the option of leaving the package with her. He just walked out and left it where anyone can walk in and grab it. Why couldn't he just leave it at desk with the other employee, she did tell him i was there... I have a hard time understanding where good customer service has gone, I tell my husband and friends this all the time. I guess they dont get paid to use their common sense...
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Review
#464829 Review #464829 is a subjective opinion of poster.

UPS in Chatham, Ontario - No delivery attempt actually made

I had ordered two packages that UPS was suppose to deliver yesterday. At 8pm, still nothing. I check the online tracking and apparently an attempt to deliver was made at 4:52pm, but the customer was cited as not being there. At 4:52, I was home. No knock at the door, no truck driving down my street, no sticker left telling me the pick up location. Nothing. Now I am expected to go to a depot in the middle of nowhere (seriously, the very outskirts of Toronto by the highway) to pick up 2 heavy packages that a UPS driver was too lazy to walk to my front door with. Costumer service win.
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Review
#464776 Review #464776 is a subjective opinion of poster.

Paid for 2nd day air, ups *** blows

I have never once in my adult life received a package on the day I pay for much less the day ups tracking says. I ordered a new phone, and chose to pay extra for 2nd day air, ups showed my package in a city less than 30 minutes away, they then moved it to downtown Dallas almost an hour further away, and halfway through the day, approx 7 hours later as I'm leaving late for work hoping to avoid the *** driver who refuses to leave packages and leaves notices instead, the tracking info says unexpectected exception, delayed at least one delivery day... Why in the living *** do I pay for quick shipping if I have to wait ground shipping times??????? Customer service was very nice.. But they can't do a *** thing, which makes them pointless to have on staff. Ups let's their drivers decide when they want to leave packages, this is complete and utter bull $#1t. If I requested that I want you to leave the package, that is what I want you to do!!! And don't offer a second day air service if you can't provide. Holidays are not an excuse, ups has been through enough holidays and is suposively the logistic expert, so if you can't meet 2day air orders, pull the option. Do not offer it. And make it clear it won't happen. Corporations should stop using ups and I will never on purpose unless I don't give a flying f+$-@ how many months it takes to deliver my packages, use this *** service again. This was the last straw, and the pos company didn't deserve another chance. Google can't refund me because it wasn't their fault and ups won't because they didn't process my payment. I wish ups would get with the times, and quit pushing 20+ year old services as new and innovative. Just deliver the god d@mn packages. You have one job and you failed worse than the Hindenburg. ***
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Review
#464632 Review #464632 is a subjective opinion of poster.
Loss
$20

UPS in Los Angeles, California - NO DELIVERY 3RD TIME IN A ROW

UPS FREIGHT IS SUPPOSE TO SET AN APPOINTMENT PRIOR DELIVERY. BUT THEY DON'T EVEN CALL TO SET AN APPOINTMENT, UNTIL 6-7PM THE DAY OF DELIVERY. THEN WHILE CALLING BACK 2 MINUTES AFTER, THEY SAID THAT THERE IS NO ONE THERE, THEY ARE CLOSED! THEN THEY TELL ME I NEED TO CALL THEM TO SET AN APPOINTMENT! HOW DOES THAT MAKES SENSE? UPS IS SHIPPING SOMETHING TO ME, AND THEN TELLS ME I NEED TO CALL THEM TO SET AN APPOINTMENT FOR DELIVERY?????? AND THEY DON'T EVEN CALL ME UNTIL THEY ARE CLOSED ON THE DAY OF DELIVERY TO TRY AND SET APPOINTMENT??? AND CUSTOMER SERVICE SAYS I NEED TO CALL AND THAT ITS MY FAULT THEY COULD NOT SET APPOINTMENT! IVE ALREADY TOLD THEM 2 TIMES PRIOR TO THIS INCIDENT THAT THEY DO THIS, AND THEY STILL PROCEED LIKE THIS!
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Review
#464630 Review #464630 is a subjective opinion of poster.
I believe that UPS needs to run more efficiently. It be more believable that weather was to blame, if deliver delays were closer to the same number of days operations may have been closed due to ice and weather. The delays at this point are just poor management and...
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7 comments
Anonymous
#773237

To the person who wrote this, you are completely off base on this situation. You believe that it should take the same amount of days to clean up a problem such as this but you forget that UPS continues to receive volume on a daily basis.

Also, it was during their peak season. UPS can not shut down for a day so that they can run the volume that has been missed or they will continue to have missed packages. It isn't a personal shot at those who already have late packages, it is a business and they have to work with what they have. Also, the news in the local area demolished UPS during the Christmas time just to have a story.

Not once did you hear that they ran on Saturday and SUNDAY to help alleviate those late packages but if you were to drive the streets, you surely would have seen the brown package cars. And rarely you ever heard about the hundreds if not thousands of management people they brought in to help deliver packages. If you would have driven by the facility in Fort Worth, you would have thought it was a U-Haul location with how many rented vehicles they had out there. So please, before you get behind your computer and bash UPS about efficiency, look at their track record and don't believe everything you hear on the news.

The news takes people who are disgruntle and makes the situation worse than it truly is. I know that not everyone got their packages on time, but there was a great effort by those who work at UPS to deliver your packages on time and they have been doing it for nearly 100 years. Just to make this clear, I do not work for UPS. I study logistics at the University of North Texas and am tired of hearing people whine about how they didn't receive their package and how management is terrible.

Get a grip and understand that they busted their butt for their customers and have consistently done it for years. Don't let one bad experience ruin how you ship.

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#464626 Review #464626 is a subjective opinion of poster.