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UPS in Chatham, Ontario - No delivery attempt actually made

I had ordered two packages that UPS was suppose to deliver yesterday. At 8pm, still nothing. I check the online tracking and apparently an attempt to deliver was made at 4:52pm, but the customer was cited as not being there. At 4:52, I was home. No knock at the door, no truck driving down my street, no sticker left telling me the pick up location. Nothing. Now I am expected to go to a depot in the middle of nowhere (seriously, the very outskirts of Toronto by the highway) to pick up 2 heavy packages that a UPS driver was too lazy to walk to my front door with. Costumer service win.
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Review
#464776 Review #464776 is a subjective opinion of poster.

Paid for 2nd day air, ups *** blows

I have never once in my adult life received a package on the day I pay for much less the day ups tracking says. I ordered a new phone, and chose to pay extra for 2nd day air, ups showed my package in a city less than 30 minutes away, they then moved it to downtown Dallas almost an hour further away, and halfway through the day, approx 7 hours later as I'm leaving late for work hoping to avoid the *** driver who refuses to leave packages and leaves notices instead, the tracking info says unexpectected exception, delayed at least one delivery day... Why in the living *** do I pay for quick shipping if I have to wait ground shipping times??????? Customer service was very nice.. But they can't do a *** thing, which makes them pointless to have on staff. Ups let's their drivers decide when they want to leave packages, this is complete and utter bull $#1t. If I requested that I want you to leave the package, that is what I want you to do!!! And don't offer a second day air service if you can't provide. Holidays are not an excuse, ups has been through enough holidays and is suposively the logistic expert, so if you can't meet 2day air orders, pull the option. Do not offer it. And make it clear it won't happen. Corporations should stop using ups and I will never on purpose unless I don't give a flying f+$-@ how many months it takes to deliver my packages, use this *** service again. This was the last straw, and the pos company didn't deserve another chance. Google can't refund me because it wasn't their fault and ups won't because they didn't process my payment. I wish ups would get with the times, and quit pushing 20+ year old services as new and innovative. Just deliver the god d@mn packages. You have one job and you failed worse than the Hindenburg. ***
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Review
#464632 Review #464632 is a subjective opinion of poster.
Loss
$20

UPS in Los Angeles, California - NO DELIVERY 3RD TIME IN A ROW

UPS FREIGHT IS SUPPOSE TO SET AN APPOINTMENT PRIOR DELIVERY. BUT THEY DON'T EVEN CALL TO SET AN APPOINTMENT, UNTIL 6-7PM THE DAY OF DELIVERY. THEN WHILE CALLING BACK 2 MINUTES AFTER, THEY SAID THAT THERE IS NO ONE THERE, THEY ARE CLOSED! THEN THEY TELL ME I NEED TO CALL THEM TO SET AN APPOINTMENT! HOW DOES THAT MAKES SENSE? UPS IS SHIPPING SOMETHING TO ME, AND THEN TELLS ME I NEED TO CALL THEM TO SET AN APPOINTMENT FOR DELIVERY?????? AND THEY DON'T EVEN CALL ME UNTIL THEY ARE CLOSED ON THE DAY OF DELIVERY TO TRY AND SET APPOINTMENT??? AND CUSTOMER SERVICE SAYS I NEED TO CALL AND THAT ITS MY FAULT THEY COULD NOT SET APPOINTMENT! IVE ALREADY TOLD THEM 2 TIMES PRIOR TO THIS INCIDENT THAT THEY DO THIS, AND THEY STILL PROCEED LIKE THIS!
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Review
#464630 Review #464630 is a subjective opinion of poster.
I believe that UPS needs to run more efficiently. It be more believable that weather was to blame, if deliver delays were closer to the same number of days operations may have been closed due to ice and weather. The delays at this point are just poor management and...
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7 comments
Anonymous
#773237

To the person who wrote this, you are completely off base on this situation. You believe that it should take the same amount of days to clean up a problem such as this but you forget that UPS continues to receive volume on a daily basis.

Also, it was during their peak season. UPS can not shut down for a day so that they can run the volume that has been missed or they will continue to have missed packages. It isn't a personal shot at those who already have late packages, it is a business and they have to work with what they have. Also, the news in the local area demolished UPS during the Christmas time just to have a story.

Not once did you hear that they ran on Saturday and SUNDAY to help alleviate those late packages but if you were to drive the streets, you surely would have seen the brown package cars. And rarely you ever heard about the hundreds if not thousands of management people they brought in to help deliver packages. If you would have driven by the facility in Fort Worth, you would have thought it was a U-Haul location with how many rented vehicles they had out there. So please, before you get behind your computer and bash UPS about efficiency, look at their track record and don't believe everything you hear on the news.

The news takes people who are disgruntle and makes the situation worse than it truly is. I know that not everyone got their packages on time, but there was a great effort by those who work at UPS to deliver your packages on time and they have been doing it for nearly 100 years. Just to make this clear, I do not work for UPS. I study logistics at the University of North Texas and am tired of hearing people whine about how they didn't receive their package and how management is terrible.

Get a grip and understand that they busted their butt for their customers and have consistently done it for years. Don't let one bad experience ruin how you ship.

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Review
#464626 Review #464626 is a subjective opinion of poster.

UPS in Dallas, Texas - Guaranteed 2 day deliver turned into 8 days and 4 hours on the phone

Worst experience ever in trying to get a package delivered. Customer service was non-existent. Nothing but excuses. 3 promises not kept. Guaranteed two day delivery turned into 8 days. If I had not spent over 4 hours on the phone with them, with a minimum of 10 hold times (at least 6 calls) and disconnected at least 3 times who knows how many days it would have taken for me to receive my package. I will never use UPS again in the future if I have to pay for shipping. I know weather was an issue for them but this was ridiculous!
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Review
#464560 Review #464560 is a subjective opinion of poster.
Loss
$246

UPS in Maidenhead, England - Wanted a quote for a parcel delivered

Wanted a quote for a parcel delivered and the staff was so rude and abrupt the line manager told me to F off and get out of his office and a lady on the telephone told me not to disturb her or else she had reddish hair i think she called her self Julie these people were not helpful and the customer is always right. I am so unhappy at the way your office at Avonmouth treated me as i was a genine customer and no customer should be abused and shouted at this is not good business practice. This happened in October 2013 so i am really annoyed with the office staff at UPS i have heard from several people in Avonmouth that they have encountered similar problems at this UPS department these people are not fit to run your Business and should be investigated . I am so annoyed many thanks David
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1 comment
Anonymous
#760103

while I can feel your pain with how you were treated there's one thing that you stated that i'm sorry but you are 100% wrong about

the customer is NOT always right. that is a marketing gimmick that was made up to make customers feel better about themselves.

it does not however give them the right to treat people like dirt just because you're spending your money there. that being said however if you had been threatened as you claim you were by the employee I would have contacted the police, filed a formal complaint about the threat that was made to yourself and then filed a complained with the main UPS officer wherever that is located or call their 1800# and make sure you get as much info from the person you talk to. as in their name some type of # or whatnot that documents your complaint is being taken seriously.

and then if all else fails bring your complaint to the local tv stations they love this type of drama. but complaining on a board such as this where the likelihood of ANYONE from the company who could do anything about it is in all likelihood NOT going to happen.

Review
#464551 Review #464551 is a subjective opinion of poster.

UPS in Rogers, Arkansas - Terrible Customer Service

Me and my roommate were watching a movie and suddenly here a very large pounding on the door. It scared me. I looked out the perp hole and saw a young guy pounding in our door screaming "Let me in!" I was thinking who the heck is this? My roommate opened the door and a kid in a UPS uniform threw him the package and speed walked away. What the ***? I'm surprised he didn't put *** in my door from knocking so loud. He was very rude. Usually when I receive a package the people are very friendly, but this kid was definitely not.
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Review
#464533 Review #464533 is a subjective opinion of poster.

UPS - Late Service 1Z8368192042241086

We purchased some coils from Ontario on Dec 11, 2013 and it got shipped out on Dec 12. We were supposed to receive the coils on Dec 13 however, we were told by UPS that we would not receive it till Dec 17. When i tracked the package on Dec 17, it stated that due to adverse weather in Richmond, it might cause delay. I called Customer service and i was told that there was nothing that they could do to track the package or let me know a valid delivery date. We received complaints from our clients since we could not deliver the end products on time as promised due to the late service from UPS.
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Review
#464531 Review #464531 is a subjective opinion of poster.
Loss
$350

UPS - Very frustrating messUp after messUp! ggggrrrrr;)

UPS originally promised my Costco parcel for yesterday, 12/16, so I followed tracking info and asked 'hold 4 pickup'; since no one would be home. Drove 14miles out of my way= it was not found;( So I requested 12/17 delivery. Not according 2 tracking!! Wasted over an hour on 4 useless calls. Their tracking proves to be stale 5 to 14hours so far. Call centers r not allowed 2 fix things, nor enter updates, so waste more time. They are so lame, facts r warped or not seen;( It took 25hours 4 my parcel to travel 200miles that takes 20minutes. No valid excuse 4 this further delay. CS lies about local pickup fone#? They called, but still no contact as promised. Costco etal BEWARE.. Never again will I want to gamble on their backward administration, and outdated systems. Why beg 4 stress? lol
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1 comment
veryIrate
#762009

Tuesday 12/17: Well local UPS Leah called me. She attempted to verbally correct the online lies they were still feeding and frustrating me with.

She totally refused to get what I was seeing, and became rather curt and RUDE [without cause]. Denial??;( Only their delivery guy was pleasantly positive. Taking it inside I saw that 2/3 of one side was gaping open due to very poor packaging....

So the Toshiba lptp touch screen trouble is newest mess in saga lol btw, Fri shipping only deliverable Tuesday is said 2 b 2nd day Air in my stats;( ggggggrrrrrrrrrrrr...

wow, seems junk is flooding in above against bozo UPS!!!! too true!

Review
#464529 Review #464529 is a subjective opinion of poster.
Loss
$2000
I am disabled and unable to get out so I have to do all my shopping online. I don't mind paying for shipping as it's a necessity for me. But I live in an apartment and the driver drops all my packages off at the office. I called UPS and explained to them I can't get...
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2 comments
Anonymous
#1532740

The American Disability Act of 1990 says They are to accommodate your reasonable Request-because of them It I not up to the driver It’s a law I would send them a certified letter and if they don’t fix this issue You will contact the ADA government office and file a complaint They have no right to eye you disability letter or even ask you They have to comply with your request

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Review
#464493 Review #464493 is a subjective opinion of poster.