UPS Reviews

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UPS lost my 74 year old mother's bday presents

UPS lost my 74 year old mother's birthday presents and could care less. I sent a package to my mom for her birthday. UPS said they delivered it but it's nowhere to be found". When I called them about it they not only didn't care but were indignant and told me it would be up to 8 days for them to investigate". Well 8 days later they admitted to losing the package and told me to send proof of everything in the box including pictures, receipts, etc, so I could receive my $100 insurance?. Now I've had to buy the presents again and jump through hoops to eventually get the insurance money:. Some of the presents I can't replace|. They were things I bought on vacation in the mountains,. The value is a lot more than $100?. I learned my lesson and I will never ship UPS again:. What a bunch of incompetent ***
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ID
#249892 Review #249892 is a subjective opinion of poster.
Location
Wilson, North Carolina
Loss
$180
New Reviewer

UPS lost my 74 yr old mother's bday presents

UPS lost my 74 year old mother's birthday presents and could care less. I sent a package to my mom for her birthday. UPS said they delivered it but it's nowhere to be found. When I called them about it they not only didn't care but were indignant and told me it would be up to 8 days for them to investigate. Well 8 days later they admitted to losing the package and told me to send proof of everything in the box including pictures, receipts, etc, so I could receive my $100 insurance. Now I've had to buy the presents again and jump through hoops to eventually get the insurance money. Some of the presents I can't replace. They were things I bought on vacation in the mountains. The value is a lot more than $100. I learned my lesson and I will never ship UPS again. What a bunch of incompetent ***
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1 comment
#315330

the phrase you're looking for there is "couldn't care less." saying someone could care less means they do indeed care, at least somewhat.

ID
#249880 Review #249880 is a subjective opinion of poster.
Location
Wilson, North Carolina
Loss
$180

UPS

Worst service..... they cannot add any note before or after the post reaches there location..Then my question is why do u have a customer service agents ....who cannot do anything....worst and *** never will i let anyone use this....UPS U R THE WORST .Comeone we do need to add a note..everything for your drivers benefit or lazyness we cannot go around and collect the packages ...If i can go collect it from some 10 miles aways why do i pay for you guys to ship to me..if you say home delivery pls deliver at home not elsewhere without my authorization
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ID
#249783 Review #249783 is a subjective opinion of poster.
Location
Vienna, Virginia
Service
Ups Delivery Service
New Reviewer

UPS retards

Dear Mr. Incompetent UPS Guy, What's the point of leaving a slip and marking what time you'll be coming back if you're not going to make your own time slot. It's not like it's a tight time slot either; they make you wait three and a half hours. If you're going to leave a *** slip on the door that asks me for written authorization on the back, CHECK THE SLIP AND SEE IF I GAVE WRITTEN AUTHORIZATION ON THE BACK. You know what, why don't you just ignore the slip completely since I obviously wrote on the front for you to leave my package and you didn't. All the best, Dissatisfied Costumer
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ID
#249735 Review #249735 is a subjective opinion of poster.
Location
Berkeley, California

UPS BROKE MY LED TV

46" LED TV DESTROYED BY UPS WHILE SHIPPING TO A BUYER AND GOT IT BACK THEY CHARGED ME $85 TO GET IT BACK, THE BOX WAS ALL TORN UP ON SIDE, THE TV STAND WHICH IS SUPER STRONG WAS BROKEN, THE MIDDLE OF THE TV WAS DENTED, THE BOX WAS CROOKED AND DENTED AND RIPPED AND TAPED UP BY THEM TO MAKE IT STAY TOGETHER. THE FRAME OF THE TV RIPPED OFF, THE STYROFOAM WAS ALL BROKEN INTO MANY PIECES, THE ITEM WAS BRAND NEW AND HAD ADDITIONAL BUBBLE WRAP IN THE MIDDLE JUST IN CASE BUT THAT DID NOT STOP THEM FROM DESTROYING MY ITEM. THEY TREATED MY ITEM LIKE *** FROM THE OBVIOUS EVIDENCE, I GOT THIS ITEM FROM A PILOT COMPANY AND THEY BROUGHT IT TO ME UNSCATHED BUT WHEN I SOLD IT AND USED UPS THEY ENDED UP DESTROYING IT. WELL DONE ***
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1 comment
#314632

Ever checked the factory packing on a typical TV? The packaging is generally only suited to palletized shipping and does NOT meet carrier guidelines, ANY carrier (ie USPS, FedEx, or UPS). Try filing a claim, you have nothing to lose at this point.

ID
#249386 Review #249386 is a subjective opinion of poster.
Location
Houma, Louisiana
Loss
$1500
New Reviewer

UPS charged me list price when they had quoted a discount price

UPS India official had quoted on email a price to import a US shipment at Rs.215/- per kg+tax for 105kgs shipment.He never mentioned to me that this price is valid for a week.Its not there on the quote he has sent me on email.The shipment came after two weeks and UPS wants to charge us Rs.590/- as per the contrct price.Its completely upsetting. They are telling me that they will give discounts in the future shipments to compensate for it. How do i trust them as its only a verbal promise.Should I go to the consumer court?
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1 comment
#314001

yes go to court and lose more money as well as your case

ID
#249312 Review #249312 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
New Reviewer

UPS is always late, even on 2day and 3day

This is the worst company for shipping, you may get your package, but never when promised. Also they say thier end of the day is 730pm for residential. Where did that come from. It's not our fault they overload thier routes to save money and the drivers can't make reasonable commitment times, like before 5pm!!! The traking info is never accurate, most times doesn't even show it on the truck. This company is fine if you don't care when you get your package, but find someone else if you need an on-time delivery within normal delivery times.
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3 comments
#317929

Well, you must be getting all of your shipping for free then or having major weather issues, since UPS guarantees ALL their packages, including ground service, arrive on the day they said it would. If they don't, file for a service failure refund.

Their tracking system is accurate...just because it doesn't say "your package is on the truck" doesn't mean it isn't, what do you think they mean when they say "in transit to..."? That it's coming via horseback?

#676481
@PissedConsumer317929

With as long as they take I was beginning to wonder if they are shipping horseback or some old lady with a wheelchair! And yes there track info does suck, Last time they scanned my package was the day it was shipped and that was almost a week ago!!

#314623

See if you can follow this logic...Business delivery comes first, they typically close at certain hours and residents are generally home in the evening.

You do know that every business has set hours, probably even where you work. For residential delivery, by UPS, that time is 7:30.

If you had a package that failed to meet a delivery commitment, file for a refund.

How hard is this stuff? People!

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ID
#249285 Review #249285 is a subjective opinion of poster.
Location
Aurora, Colorado

UPS lied about their delivery attempt!!!

UPS said they would deliver an important package to me today. I waited for them all day. I live on the 1st floor and I can see everything that happens regarding my building. I waited for delivery from 7:55am until notice that they had come already (about 2:30pm). I was not distracted, I didn't leave my home. I waited by the window for hours. The delivery person never showed though he said he did. When I spoke with customer service, they said they didn't care, I would have to wait until Monday. The supervisor supported this decision.
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1 comment
#360892

online tracking, it states they attempted the 1st time with nobody home. We we're home.

No sticker either. Bull ***.

ID
#249231 Review #249231 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Ups Delivery Service
New Reviewer

J.Bower driver droped package unknown

Update by user Aug 16, 2011

OK here is an update to what happened to my package NOTHING I had my next door neighbor to go to the other neighbors and find my package and he found it up the street after knocking on everyones door to check he finally found it and the neighbor said I KNEW SOMEBODY WOULD COME LOOKING FOR IT. We all here don\'t visit we keep to ourselves and want to keep it that way and about a week or so ago I saw UPS TRUCK Came down to the end and turn around so they know my house is marked

Original review posted by user Jul 15, 2011
I am disabled so I order off internet and UPS has not yet delivered to my house as of yet I live on a dirt road at the end my house is marked they are scared to come down to the end Can they drive or what He put my package on someones porch with a fish tank on it is all he could say and they told me I had to go check my neighbors porches J.Bower you suck and I will never use UPS again FEDEX HERE WE COME I will tell family and friends NOT to use UPS
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1 comment
#329672

:( I will be checking on any ordering I do in the future if UPS is deliverer I won't order Thanks for letting me vent because I'm sure nothing will be done to correct these problems Thank you

ID
#249198 Review #249198 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

UPS changed my address to something else that rhymed

I order shirts from a store and I gave them my CORRECT address. On the scheduled delivery day, the UPS driver claims that my address doesn't "exist" and he did not even bother to look for it. So, I contact the clothing company and they show me my correct address. So, I call UPS then they give the local ups my number to confirm that my address dose exist. The lady answers the phone with an attitude because no one would answer (It showed up on my caller ID as private) "This was be the last time I was going to call" she said. So, I give her directs and confirm my address. I then check the tracking number 45 minutes later and now it says it's shipping to a differnt city that I don't live in. So, the next morning I call and tell them that it is the wrong address,they had my correct adress before, why did it change. This "New" address was in an small town 45 minutes away with an adress sounding simular to mine in example :If I said 1234 Maple street on planet Mars they wrote down 2314 Mackle street on planet Jupiter. So, I tell them that this is not correct. I look online and it's still being shipped to that small town. So, I call again about 3 to 4 hours later and they tell me that it has been corrected. I am relived but, still puzzed as to why it still has not been changed with the tracking number. So, later today it shows as delvered but, not to my house. So, I call agian and tell them that I do not live on "Jupiter" I live on "Mars" . Then they say that my adress was confirmed but, still delivered to the wrong address. Now, they are putting the package in "investigation" and I told them when and If I I get my package back I am picking it up myself. so, they are tracing my package. My clothes are now sitting on the porch of some stranger.
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1 comment
#312624

Sorry, i had alot of typos lol :x

ID
#248934 Review #248934 is a subjective opinion of poster.
Location
Satsuma, Alabama
Service
Ups Delivery Service
New Reviewer

U.p.s drop and run!!!

UPS has some mind to drop your package at your front door and then drive off if someone looks out the window and no ones there how can they know their packages is there then someone will come and steal it!!!!!!! I think more people in this state and other states would appreciate it if they could wait on someone to open the door and then say "have a nice day" or something. i'm sorry if i offended the UPS delivering company but i really don't appreciate how they work i hope your boss reads this THANK YOU
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3 comments
#314492

It is called "driver release"...Post Office, Fed Ex, UPS and every other delivery company does this. It definitely would be nice to have someone wait for you to hand you a package, but lets put this into perspective.

These drivers are out on average about 10 hours a day, not including any break they decide to take. That is 10 hours of driver releasing (unless it is a business or apartment).

Add an extra one to two plus minutes for every on of those stops and I promise those drivers would be working around the clock with the work load they are given each day...It would be similar to a courtesy caller driving to each house instead of making the phone calls or cutting your whole yard with the *** eater instead of the mower..Yes it is a nice thought, but the company would not make a profit if they had that much time to waste. The company was built on customer service, these days it's all about the numbers.

#314094

That is all UPS or FedEx are required to do to a residence is leave the package unless a signature is required. A signature is always required by both when shipping to a business. You can add "signature required" to a shippment to a home or residence for an additional fee.

#314093

That is all UPS and FedEx are required to do if it is to a residence. To a business a signature is required. You can have a required signature added for an additional fee if shipping to a home or residence.

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ID
#248885 Review #248885 is a subjective opinion of poster.
Location
Tampa, Florida

UPS - heartless and does not care about customer

I order medical supplies to be delivered while I was on vacation because I forgot one thing at home. THe medical supply company did not provide them with the apt number of my complex. There are 3 apts in the complex I am at AND the driver ws given my number and told this was medical supplies and urgent. THe driver came did not have an apt number and left. He did notmake any attempt to call or even knock on a door to see, THERES 3 DOORS, not like there was alot. I called and sp;oke to a supervisor and he said the driver only makes one attempt and is not able to call or "guess" on what door it is. The guy was an absolute *** as was the first girl I dealt with. Even when I told them it was medical supplies and I needed them today they did not seem to care. And the supervisor said to me well I can mail you a postcard and you can update the apt number so we can get it to you. Uh....how the eff do u think the postcard is going to get here without the apt number, is the usps guy going to call me you ***? I wil lnever use UPS again they are awful and dont give a ***.
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ID
#248362 Review #248362 is a subjective opinion of poster.
Location
Wood Ridge, New Jersey
Service
Ups Customer Care
New Reviewer

UPS and their *** ADDT charges after the fact!

I calculated shipping online using our account. Pkg 76x18x3/6 lbs. totaling WITH Addt. handling,their guidelines say if one side is over 60" at $22.42. Charged customer $25.68 to cover credit card charges etc. Well don't you know the statement says that pkg has been added an adj/other charge/correction of an additional $22.47! Call and get the run around. You think them and other shipping co. would get their *** together and compute COMPLETE charges when you input actual lbs. and size of pkg. UPS you suck!!!! Not the way to do business!!
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ID
#248190 Review #248190 is a subjective opinion of poster.
Location
Hamilton, Ohio
Product
Ups Account
New Reviewer

UPS is always late

I always get the two or three day delivery from these guys, and they always are late by 3+ days. They are not reliable if you want to get stuff in a timely manner. I have had things arrive a whole week late because these guys. And here's the fun part: they will give you the delivery date, and will change it 2 or 3 times on you to keep you waiting. Screw these guys. I don't know how they got to the top with how on time they are, you think FedEx would have beaten them to the top.
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6 comments
#318343

They will not say there late until the package gets delivered jackazz because it might be lost or damaged dum dum and you don’t want to settle a claim until you have it in your hands so just SHUT UP!!!!!!!!!!!!!!!!!!!!!!!

#318122

I have just been told by UPS that even though a package is on their truck scheduled for a delivery that they aren't "technically" late delivering my package- even though I waited all day for it, because the driver didn't have time to deliver it yesterday. Really?!?

#317973

Zoltek, did you ever consider that since you are ordering from somewhere it is the PLACE you are ordering from that doesn't get your order processed and into UPS's hands when they say they did? Did you ever get the tracking number and actually track the package?

I would love to have one of those tracking numbers to see for myself because I think you have no clue as to what you are talking about.

Were you aware that UPS offers a refund if they don't deliver on time? If you were, then you wouldn't be *** because you would have been refunded for ALL your packages that were late (unless there was a weather issue) since "not even once" have you rec'd one on time.

#310807

zolitek you're full of sht UPS has a 98% on time rating thats why they offer a money back Guarantee if they never made it on time they would be out of businees. so *** face don't come on here and starting making false claims!!!!!!!!!!

#310410

I have never actually had a package delivered on time from UPS. Not even once, and I have used it dozens of times. I would use other carriers, but some sites only offer UPS shipping.

#310181

UPS states very clearly that they are not responsible for delays caused by weather. Their hub is in Chicago, and if there are bad storms in the midwest, it is sometimes beyond their control to guarantee on time deliveries. I have been a customer for 10 years, and other than weather related delays, which I always tell my customers about, they have always been on time and very good about paying insurance claims.

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ID
#247871 Review #247871 is a subjective opinion of poster.
Location
Newcomerstown, Ohio
New Reviewer

UPS SAT DELIVERY A JOKE

This is the 2nd time that UPS has "F" up a Saturday Delivery. The Packages are coming from Tampa to KCMO,The 1st time when it didnt show by the afternoon I called UPS customer Service I was told to go where the packages were picked up and see if there were any packages on the ground. Well that was in tampa, Im in KC. This time I was given the reason "OH WELL". This packages contained documents that i needd to work, so once again my company was shudown on a busy weekend due to a UPS "F" up. I have complained again to Tampa Office about *** UPS service, I insisted again like last time that delivery will be free because this *** Delivery Company cant make a freakin deadline. when it comes to delivery on time USPS is much more dependable, UPS SUCKS!
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ID
#247838 Review #247838 is a subjective opinion of poster.
Location
Reston, Virginia