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UPS in San Antonio, Texas - Grandson's XMas Gift still not delivered!!!

I sent package for delivery on Dec 9 from Texas to Toronto, Canada. I was told it would be delivered no later than Dec 17. When the UPS tracker showed package was still in Mesquite Texas on Dec 20 I called Customer Support. After being on hold for 30 minutes, my call was answered by Rep and immediately disconnected. I then went online to Chat with a Rep who was of no help whatsoever. I finally called the store where I shipped it from and the Manager contacted UPS. I was informed package would be delivered by Dec 21. Today is Dec 22 and package still not delivered. My grandson has left for the holidays and the items I purchased were for his enjoyment on his trip. I will never ship anything by this company. Delays happen, and I can understand that; however, their Customer Service is one of the worst.
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1 comment
Anonymous
#762704

Update,,,,,,,,,,,package is now in Concord, ON, but being further delayed due to Adverse Weather Conditions. This seems to be a common theme with UPS,,,,,,,,,,,,I suppose next year I should ship Christmas Gifts in September so they will arrive by Christmas.

I never had this problem when I used USPS. UPS is totally useless!!!!

Review
#465790 Review #465790 is a subjective opinion of poster.

UPS - Four Days Late - Still Not Delivered - Worst Shipping Company Ever

UPS - Four Days Late - Still Not Delivered - Worst Shipping Company Ever Checked their useless tracking system today - said that it would be delivered by end of day today. Stayed at home all day long. It is now 8:15pm - still not delivered. Called their cusotmer service next day, and they blame on At&T not shipping on time. Checked Tracking system next day, to be deliver by end of day. Waited the whole day no deliver. Why is it UPS just can't get it together and do what they say? I will never use UPS even again or purchase anything from anyone that uses the
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1 comment
Anonymous
#763518

UPS is a *** company. You can't get a human on the phone. They blame 2 days of bad weather 2 weeks ago for all the delays. I've had 4 Christmas presents sitting in Denton TX and Dallas TX for 3 days. They were scheduled for delivery on Monday, then rescheduled for Christmas Eve and WALA!!!! Just rescheduled for the 26ths.

In the mean time, we've had 4 or 5 packages in the last week from FedEx w/ no issue at all.

My commercial account will be closed on the 26th and will never use them again.

Review
#465789 Review #465789 is a subjective opinion of poster.

UPS in Doylestown, Pennsylvania - 1 package was lost and the other one was left out in the rain

I had 1 package that was never delivered cannot find it and they said there's nothin they will do about it and a nother package was left out in the rain and was no good I have had nothing but trouble with u_p_s it is a piece of *** company and I will never used again and neither will any of my neighbors the drivers do not care about the package or the customer and when I call customer service I can't even get anyone that speaks proper English it is just an all-around horrible company and should be shut down
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Review
#465784 Review #465784 is a subjective opinion of poster.

UPS in Houston, Texas - Ring around a rosie; pocket full of lies..

Stafford, TX, United States12/21/20131:54 A.M.Destination ScanHouston, TX, United States12/20/201311:10 A.M.Departure ScanStafford, TX, United States12/20/20139:54 A.M.Arrival ScanHouston, TX, United States12/20/20136:46 A.M.Arrival ScanRockford, IL, United States12/20/20134:23 A.M.Departure Scan12/20/201312:30 A.M.Arrival ScanPhoenix, AZ, United States12/19/20138:50 P.M.Departure ScanTempe, AZ, United States12/19/20136:32 P.M.Origin Scan12/19/20135:01 P.M.Pickup ScanUnited States12/19/20135:34 P.M.Order Processed: Ready for UPSGuaranteed delivery...not really. Air Saver overnight sent Dec. 19th...still in transit. Only truthful admission: "I really have no idea where your package is". The website stated it has been travelling back and forth between Houston and Stafford, TX since 6AM on Dec. 20th. At this point I have no realistic expectation of receiving my package. Never again.
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Review
#465775 Review #465775 is a subjective opinion of poster.

UPS Sitting on packages not origonally originally affected by weather

Seriously UPS... bring in people to fix the Texas backlog... Dont strategically delay all the other packages. I've had 2 packages ordered after the bad weather cleared be delayed by 4 days and 3 days, respectively. I would urge anyone needing anything delivered by Christmas to use a different shipper. Amazon - you are completely over relying on them now.... Word word word word word. Meetin 100 word minimum. Word word word word word. Meetin 100 word minimum. Word word word word word. Meetin 100 word minimum. Word word word word word. Meetin 100 word minimum. Word word word word word. Meetin 100 word minimum. Word word word word word. Meetin 100 word minimum. Word word word word word. Meetin 100 word minimum. Word word word word word. Meetin 100 word minimum.
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Review
#465745 Review #465745 is a subjective opinion of poster.

UPS in Boston, Massachusetts - Intentional failure to deliver package under fantastic and false allegation.

My package from SweetMarias coffee Co., addressed to my home address in Amherst, MA, has been held improperly at the West Springfield, MA UPS office since 12/16/13. They refused to deliver it to my home address under the fantastic and false allegation that my home address (where I have lived for the last 13 years) is not my home address but the address of the University of Massachusetts. When I told them on 12/19 of their error they promised to deliver my package the following day, 12/20/13. They did not. Marcos Kleinerman, 215 Sunset Avenue, Amherst, MA 01002.
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2 comments
LTCC
#762229

"fantastic and false allegation"...seriously...do you really talk like this.....lmao. Too many marry poppins movies

Anonymous
#762643
@LTCC

Why cant people stick to the issue and not how it was worded. Responses are for serious adult conversation and interaction about a real issue someone is having that needs to be solved.

This response must have been from a Tween or Teenager with nothing better to do but to tear down some else or perhaps an employee since it was anonymous. Just cannot believe an adult would send this response.

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Review
#465629 Review #465629 is a subjective opinion of poster.

Avoid UPS and Amazon

Paid extra for 2 day delivery this past Wednesday for a small package from Amazon. Amazon stated would arrive by Friday. Package has yet to arrive (Saturday) so I called UPS. They stated it was my fault for using 2 day ground instead of 2 day air. Well, 2 days is 2 days if UPS has to delivery the package on a mule train. So use FEDEX and avoid AMAZON as they are perpetuating the problem by stating incorrect delivery times. Bottom line, I paid for 2 day delivery and now it will not arrive until Monday, which is 5 days total. Additionally, ever tried to get a live person at Amazon to request a refund for extra delivery charges???
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5 comments
Anonymous
#763867

Well the problem lies in there is no 2nd day ground! And if you ordered on Wednesday through amazon it got shipped out on Thursday!

Ups only delivers next day air on Saturdays, its not a normal business day! Soo maybe *** your gloves and socks and shoes, whatever helps you count! leaves Thursday that means Friday one day, Monday 2nd day!!!! not very hard!!!

what else can we blame ups with? elementary kids could figure that math problem out!!

Anonymous
#762821

amazon is the merchant you made a contract with. they choose to contract the services of UPS, it may be UPS's screw-up, but its on amazon for guaranteeing 2-day shipping and then contracting a courier who couldn't deliver.

I've been avoiding UPS whenever possible for years. I'm about done with amazon now for this same reason.

sessa
#762189

How exactly is Amazon at fault here? It seems to me that the issue rests with UPS not Amazon.

I have had Amazon Prime for years and have NEVER not had a pkg in the scheduled time frame, in fact I have had the pkg delivered in ONE day on several occasions. I also have NEVER had difficulty getting Amazon on the phone for customer service. My last refund experience?

Wanted to return a dvd, went online to facilitate return/shipping label, received message during process that the return was "on them" there was no need to return item and refund had been processed. So thanks for the advice, but I will continue to use Amazon partially based on the customer service I've received over the years.

Anonymous
#762169

There is no such thing as 2 day ground.

sessa
#762186
@Jack

UPS Ground is 1-5 business days based on location, so technically there very well could be a pkg delivered in two days via this method.

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Review
#465581 Review #465581 is a subjective opinion of poster.

UPS in Chapin, South Carolina - Shipment did not arrive when they said it would

Ordered Christmas gift for grandson. Company shipped it for 2 day delivery, to arrive on a Friday. Tracking info show it went out of the local UPS facility early that morning for delivery that day. Later it showed it was returned to UPS facility for later delivery. It was not to be signed for or anything special. Now it is past time that we needed it for Christmas and it still has not come. Tracking info shows that it is still in UPS facility with no delivery dates or anything else noted. Cannot reach a live agent to discuss. UPS ususally does a good job, but when there's a problem there's no one to talk to or discuss. Never can reach anyone live. Awful customer service.
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Review
#465576 Review #465576 is a subjective opinion of poster.
Loss
$53
Network disruption due to prior weather conditions, check ups.com for further updates.
Don't be fooled when you see this "exception". What it really means is that UPS has more packages than it can physically deliver in your area. "Weather conditions" is simply a corporate way of covering their company a$$'s. Once you see this message forget about...
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6 comments
Anonymous
#1086941

At fedex just like ups we do the same thing. sometimes they push out to much and we run out of dot time.

Nothing we can do about it.

I'm waiting for package still that have not arrived but after working for a shipper I understand and I will just have to wait. if you want priority then ship express.

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Review
#465568 Review #465568 is a subjective opinion of poster.
Loss
$500
Tags
  • network disruption
  • shipping exception

UPS in Fort Worth, Texas - Nothing but Lies

Stayed home all day waiting for a delivery which UPS stated it would be delivered "by end of day." It is now 10:15 PM, NO DELIVERY! Talked to CS, what a joke, pure lies. NEVER will I use UPS! Ordered some coffee which was delivered by FEDX IN 3 days. For me it will be FEDX from now on, NEVER AGAIN UPS. No one should be subjected to the false info UPS issues. The truth always wins. It is obvious UPS are the losers. GO FEDX!!!!!! Down with UPS! My advice is DO NOT USE UPS, even the USpostal system is better than UPS. THATS MY 100 words
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1 comment
sburgess56
#762585

I agree with you 100%. I'm amazed at the lies this company allows to tell and in their even in their documentation! I think Fed Ex will be the way to go in the future.

Review
#465515 Review #465515 is a subjective opinion of poster.