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Work For UPS Louisville

This company treats their Supervisors like ***. Every year they take something huge away and expect us not to be pissed off. This year my wife's insurance, she's pregnant but they don't care I have to pay an extra 5000 to have a baby. I just worked over a 12 hour shift on Christmas night and I have a manager that says family is important Yeah Right!! They do not care about their employees or your packages. We throw packages all night long, No one cares about customer service as long as the packages get on the plane. Since UPS went public all they care about is MONEY. We could have made service on all the packages if the CEO Davis wouldn't have shut down so many other air service centers ad put 1000's out of jobs. But he got one *** of a bonus for doing so. UPS has an account for a CEO and all they care about is numbers. Their employees and the consumers mean nothing to the company at this point. I am a 13 year employee and everyday I look to get out and find a job that has meaning and with a company that actually cares about its employees. Bottom line I work there and I use USPS to ship my packages. If it can break don't ship with UPS because we don't care about your package!!!!!!!!
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Review
#466462 Review #466462 is a subjective opinion of poster.

UPS in Ivyland, Pennsylvania - Two day shipping, ordered 12/21 now to arrive 12/30?!? With no notifications? Seriously?!?

Carrier UPS did not deliver, and according to their site, even though it was a 2-day delivery to be received no later than 12/24; I am being informed that my shipment first went from KY to TX and is still in TEXAS and will not be delivered until DECEMBER 30th (I live in PA)! I am pissed, as this was a Christmas present I was to give to a family member today (12/25/13). Disappointed that I also did not receive any notification that the shipment was delayed or possibly going to be late. I had to go searching for info. on UPS.com site. According to Amazon.com account details, my estimated delivery date is still stating "no later than 12/24." Not good Amazon.com or UPS. Amazon points finger to you.
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3 comments
Anonymous
#764737

perhaps you should have ordered sooner instead of waiting for the last possible minute when you procrastinate things happen stop blaming everybody else for your failures

Anonymous
#763889

Idiots don't have a clue as to how the UPS system works. The problems in Texas are weather related which means there is no way your *** package will get delivered!! We are not God we are a shipping company.

Anonymous
#763886

UPS Sucks!!!!!! :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :( :x

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Review
#466441 Review #466441 is a subjective opinion of poster.
Loss
$40

UPS in Highlands Ranch, Colorado - Christmas Grinch

My son in laws one and only gift for his wife, a beautiful bracelet never made it in time. It was supposed to be delivered Monday. After waiting and worrying we were told Tuesday. I Encountered the UPS delivery man in our neighborhood early afternoon of Christmas Eve. He could have cared less that he didn't have our package. More or less smirked and said it would most likely be delivered on Thursday. I really thought I would see another truck later that day. Nothing!! Overnight delivery obviously means nothing to UPS. I don't buy that they were overwhelmed, incompetent is more like it!!!
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2 comments
Anonymous
#763968

If u want your cheap *** bracelet to arrive by Christmas Eve maybe next year u will take your lazy *** to the store and buy it yourself. Think about ordering it a little earlier next year.

You think it was the delivery guy's fault that your package wasn't there? Hilarious

Anonymous
#763836

maybe you should have gotten off your lazy *** earlier, and actually went shopping! If his wife meant that much too him he would not have been waiting soo late to get a "deal" on the bracelet!

Easy to blame the UPS guy. UPS was overwhelmed by Incompetent last slacking internet shoppers!!!

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Review
#466416 Review #466416 is a subjective opinion of poster.

UPS in Seattle, Washington - Poor concern for their customers

My package arrived in my town at 5AM on Fri 20th. Waited Sat, no delivery. Waited all day Mon (stayed home from work--signature req'd) I kept calling ups to see how late they delivered, got 3 different answers: 5, 6, & 8PM. Finally went to bed at 8:30. Get up to find notice that they attempted delivery at 8:43 PM. So Tuesday I stay home from work again. Tracking still says it will arrive between 2:15 & 6:15, still no pkg. This is Christmas eve & I am in tears. Finally around 8PM it did arrive. Here's another issue. UPS has something called "My Choice" which you can sign up for. Its kind of confusing so I called the store & the guy said "I don't know anything about that. " Some Company! Use Fed Ex.
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Review
#466405 Review #466405 is a subjective opinion of poster.

UPS in Toronto, Ontario - Urgent delivery 5+ days late, no attempted delivery, no call back despite promises

I was expecting an urgent delivery by Monday, December 22nd, by noon. At 12:30pm I called UPS to indicate that my online tracking information was still suggesting that my package would arrive by noon this same day. The individual at the call center assured me my package would arrive by 8pm that night. I was very specific that this was a business credit card I was waiting for as I had business travel scheduled for the afternoon of Tuesday, December 23rd. The individual noted that if my package did not arrive by 8pm Monday evening, they would inform the dispatch center to hold my package so I could pick it up Tuesday morning. They also assured me that I would receive a call between 8am and 10am on Tuesday morning to inform me as to when and where I could pick up my package. I received no follow up phone call on Tuesday morning. I also noted online Tuesday morning that my package was out for delivery again despite the commitment from UPS that my package would be available for pickup. It was, again, supposed to arrive by noon. I called UPS and inquired, again, as to where my package was and the fact that I had to leave on my business trip by 1pm Tuesday afternoon. I also inquired as to why I received no follow up call, as promised, and why they did not follow their own protocol to hold my package at the depot facility. UPS had no explanation and advised me they would, once again, send an "urgent" message to disptach. I monitored my online tracking number closely. I also stayed at home for 2 days waiting for my package to arrive since it required a signature. At 4pm on Tuesday, December 23d, I noticed that my online tracking profile said "driver attempted delivery. No response at home." I was livid and called UPS again since this was a fraudulent statement. There was no attempt. No one came to the door. The individual at the call center was apologetic and informed me that someone would call me by 7pm that evening. I mentioned that I had to cancel my business trip, at my personal cost, because of their incompetence. Of course, no one called me. I called UPS again to inform them that I wanted to speak to a manager or supervisor because, now, my delivery time was updated to Friday, December 27th, 5 days after guaranteed delivery time. I was told a manager or supervisor would call me back. I, again, received no phone call. The individual at the call center became very rude and effectively told me that they only communicate with their dispatch center through e-mail. They are unable to provide any additional information. She also clarified that they can only put in a request to hold a package or to ask for a follow up call, but in fact, there is no way for UPS to track whether any of this has happened. I then asked to be directed to their formal complaints line. They noted that they had no such department. I could complain online by filling out a form. Effectively, the company does not care that they do not adhere to their guaranteed timelines, and they care even less that the customer may have suggestions or complaints as to how to improve their services. I am disappointed and absolutely shocked at the sheer incompetence and level of service I have experienced with UPS. I will never again use their services and will endeavor to pubilicize their poor business practices at every opportunity.
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1 comment
nikalseyn
#763714

There are a number of news articles about UPS having serious delivery problems this year. Look for them online.

Some were caused by the weather across the USA this past week or so, but most apparently are the result of UPS simply not anticipating the volume and demand for delivery of items purchased from online websites. Too many packages needing to be delivered and not enough staff to deliver them. Management really seems to have messed this up. Heads will no doubt roll at UPS.

That's what happens at private companies when mistakes like this happen---not with government websites, tho. I am in the same boat, with two packages not delivered by Christmas.

Try to avoid UPS is my only suggestion, but also complain to the company you bought the stuff from. They need to know.

Review
#466380 Review #466380 is a subjective opinion of poster.
Loss
$1500
Featured

UPS - Christmas Gift Giving Ruined - No delivery, No explanation

Packages (separate companies, same delivery type) ordered on 16 December 2013. Delivery stated for 23rd at latest. Packages have been in local delivery area since the 20th and have not been delivered. Scheduled for delivery on the 26th. Obviously too late for Santa. This is the second year in a row for this type of failure. Local UPS delivery capability is apparently severely compromised -- UPS was using Hertz rental trucks with people who have no idea of addresses in the area. I have submitted a complaint, with no response expected until the 26th. I do not recommend using them for any critical items. I will never willingly use them as a shipper going forward.
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2 comments
Anonymous
#763841

nothing like blaming UPS. Maybe you should do your shopping a little earlier!

Ordering on the 16th is very late (only realistically 5 working days). I am guessing you were also too cheap to pay for premium shipping! If the packages were so CRITICAL you should have next day aired the packages!

UPS was severly compromised by late orders such as yours! And you not willingly using UPS in the future will help the non-whining customers in the future!

Anonymous
#763660

The 16th was quite late to order.

What you have is a failure of Management to have enough staffing planned in advance to make service.

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Review
#466336 Review #466336 is a subjective opinion of poster.

UPS in Austin, Texas - Package not received on time

This package was originally scheduled to be delivered today the 24th. Who knows when it's supposed to get here. I got an email from you UPS saying this, "We have not yet received the package from the shipper, so it will not be delivered as originally scheduled etc, etc." I called the company I ordered from and they were pretty upset because UPS told others the same thing even though they already did send the package to you. The company said that UPS had mechanical issues with a plane and it didn't depart today. That's pretty pathetic that UPS is lying about a problem they are having and making other companies look bad. After this I am viewing UPS with a terrible reputation and lack of trust. I had an issue earlier this month as well at the Mesquite UPS facility where my package sat there for a week. Hopefully companies and online sites stop using UPS because it has gotten really bad. I know for a fact I won't be using them anymore. Really glad I shipped some presents with Fedex and had no issues.
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Review
#466330 Review #466330 is a subjective opinion of poster.

UPS in Salt Lake City, Utah - So much for "guaranteed" arrival date.

This is the first year I have spent Christmas away from my family. It's kind of a big deal for me, and I am uncertain how I will handle it emotionally. My father, being the kind man he is, sent me a package, with two day air shipping, to arrive no later than the 24th. Happy that there might be something for me for Christmas, I literally waited patiently all day for this package to arrive. I notice that at 6:27 this morning, it was sent out to be delivered. Around 8:30 PM (14 hours later), a UPS truck came by, and dropped off several packages to several apartments where I live. I asked them if they had a package for my apartment, the UPS man said "No. It was put on another truck." and practically drove off right then. Since then, no other truck has arrived, and it's become quite obvious I will not receive my "guaranteed" package until after Christmas ...Pardon me for being rude, but, WHY THE *** WAS IT PUT ON ANOTHER TRUCK WHEN THAT TRUCK CAME RIGHT TO MY APARTMENT?! And why did that other truck never arrive, even though I was "guaranteed" for it to arrive today? I understand that it's Christmas eve, but COME ON! You had a truck arrive TO MY APARTMENT COMPLEX, but my package wasn't there?! WHY?!
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1 comment
Anonymous
#763843

WOW I can't believe its soo hard to think that with all the procrastinating, want it last week people, that a shipping company had a few mistakes! Maybe your dad should have remembered about you earlier than the 20th!

or maybe better yet, he could have paid more to next day air you the package!

Review
#466329 Review #466329 is a subjective opinion of poster.
Loss
$150

UPS in Frederick, Maryland - Handling

This is just so unreal how UPS can damage just about every shipment I get I use to just use UPS untill I moved to Frederick I have seen them take one of my boxes never get out of the truck throw it on top of my trash can and it even knocked over my trash can and just pull away they have cost me well over 2000.00 worth of damaged goods and just say it was not packed rite and the box looks like its been thru a war zone I mostly use FEDEX now they take care of your shipments and until they loose all there customers I see no changes thank you again UPS for making my Xmas messed up with broken goods way to go
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Review
#466324 Review #466324 is a subjective opinion of poster.
Loss
$2000

UPS Package Lost In Limbo on Christmas Eve 2013

Packages was sent on the 16th was supposed to be delivered as it said on the 20th guaranteed, waited all day, spoke to CSR told me to wait some more and by 8pm nothing. Called the shipped and they opened a Tracer for a lost package for me. On the 23rd my account was changed to Exception and I've received no other information on the package. It was a phone so I'm a little bit more than pissed / upset. Apparently also rumour has it the Vernon, CA location is notorious for loosing (stealing) packages so I'll be surprised if it shows up. I will NEVER use this company again and urge every single person using the service to do the same AND to contact the shipper (whether it be JC Penny, Amazon, Sears, ETC) and let them know that if they intend on using UPS in the future you will order elsewhere. The only way to effect companies like this is through the pocketbook.
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Review
#466322 Review #466322 is a subjective opinion of poster.
Loss
$650
Tags
  • UPS delivery failure