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UPS in Keller, Texas - Guaranteed by Christmas - NOT!!!

I had three separate packages that were guaranteed to arrive by Christmas that still haven't been delivered as of 7:oopm on 12/27. They arrived in Fort Worth (within 10 miles of my home) on 12/22, but apparently UPS couldn't be bothered to "process" the truck o get the packages delivered by Christmas Eve. Earlier in the month, the Mesquite hub held onto one of my packages for over a week after they received it. I agree with the poster who recommended a boycott, but we need to boycott the companies that use UPS as their preferred shipper Maybe then UPS will address its issues.
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3 comments
Anonymous
#764284

First and foremost I'm not a UPS employee. UPS employees work very hard to get those packages to all of you CRY BABIES/IDIOTS that expect their packages by Dec.

24th/25th. Have you CRY BABIES/IDIOTS taken into consideration MOTHER NATURE? UNDERSTAND UPS tried their hardest.

Nothing you can do when their is a Snow storm - got it!!!!

ENOUGH OF YOUR CRYING YOU SPOILED, CRY BABIES IDIOTS!!!

Anonymous
#766379
@Anonymous

There was no snow storm! We had ice for two days.

That doesn't justify a week delay indelivering packages . People paid good money for timely service This is about the management at UPS cutting corners to make a bigger profit. They should have hired more employees to handle the added volume at Christmas like they used to when it was a private company.

Instead they disappointed thousands of customers to pad the bottom line. You probably got all your packages, or you would be angry as well.

Anonymous
#767414
@Anonymous

The only idiots on here are the people who think that everyone "shopped too late". I personally have been waiting on a car part for three weeks. And it was the only one available. It is stuck in Mesquite with no known delivery date. They are not working on the backlog. I am sure that the employees are working as hard as they can. The problem is corporate and their poor decisions. There are businesses waiting on inventory; not just people wanting Christmas presents.

So look in the mirror if you want to see an ***.

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Review
#466672 Review #466672 is a subjective opinion of poster.

UPS LOST 5 PACKAGES

So much for doing what you promise to do. UPS said they delivered my 5 packages from Nordstrom and instead delivered NOTHING. I can't believe that UPS could colossally screw something up so badly. I live in Southern CA... it was 80 on Christmas Eve and Day so don't blame it one the weather!! UPS lets be clear if you make a PROMISE to do something then you do it. Nordstrom to their credit reissued all the items and shipping at NO COST but because of UPS they will arrive late. Sadly compared to Nordstrom's customer service.... UPS still sucks. UPS could not be bothered to pick up the phone to resolve the issue or to take my claim. UPS aka Brown... go out of business PLEASE.
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2 comments
Anonymous
#764470

Another ups plant, just take the hit, you guys screwed up this year!

Anonymous
#764396

First of all I'm not a UPS employee. But from watching my UPS guy when he delivers my packages, he scans them before he leaves them on my doorstep.

Doing so signafies that the packages were delivered. Is it possible you weren't home on delivery day?

If you weren't, did you ever think that maybe someone, walking down the street, spotted them and stole them. UPS guys bust *** to deliver packages, they don't have time to wait by the door for someone who may or may not be home.

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Review
#466586 Review #466586 is a subjective opinion of poster.
Loss
$400
Ordered from a website that guaranteed shipping by 3pm on Christmas eve. I waited and waited and around 6pm this day (after hours of phone calls) I was informed the package had been left in a UPS facility until at least the 26th.. and it wasn't coming. I even offered...
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8 comments
Anonymous
#764279

Another procrastinating loser! Blames everyone but herself!

Its easy to blame UPS for her lack of getting shopping done with plenty of time left! That's why UPS and FED EX were so busy! Lazy screw-ups that couldn't get off their fat butts in time to get presents bought! I guarantee the UPS facilities wasn't locked up!

And I guarantee that the employees weren't spending early time home with their families! I wish they were!! They ran there *** off!

SO you didn't get you late ordered packages, don't go calling everyone bullies! Maybe next year you wont ruin your families Christmas, so try to order on time!

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Review
#466522 Review #466522 is a subjective opinion of poster.
Loss
$400

Life Sustaining Meds lost by UPS

UPS PR folks would have everyone think all that was delayed or lost in their most recent failure was a few Christmas gifts, in our case they lost my wife's medications that she is not supposed to be without, she is a Stage IV Cancer patient that is reliant on these medications being administered daily. UPS personnel have been unwilling to assist or update us and Our provider of the medicines that shipped them with UPS cannot aid us until they know what has happened to the shipment, so we are stuck in the proverbial Catch 22 without a paddle in the water.
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Review
#466520 Review #466520 is a subjective opinion of poster.
Loss
$25000

UPS in Calgary, Alberta - Brokerage Charges after the fact.

A friend shipped a small package (1 Lb. @ 8X4X4 in.) valued at $120.00, from Los Angeles to Calgary, AB., Canada and a shipping cost was $23.00. I received the packaged along with a bill for $48 in extra fees. The fees included $37 for brokerage fees which is a computer transaction completed by a one fingered typist. Total cost of shipping $85. The same shipment if shipped by USPS (confirmed by them) would have been $25 for postage, $6 for Sales Tax and $5 for administration a total difference of $49. Needless to say US Postal Service is the way to go and the crooks at UPS will never get my business again.
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4 comments
Anonymous
#764437

Also this information regarding brokerage fees is clearly noted on their website.

Anonymous
#765322
@Knowing is Half the Battle

You truly don't get the issue, do you? The brokerage fee that is based on the shipments value and not the amount of work involved in the process isn't charged by USPS or the CDN Postal service. Use USPS and not UPS, get it.

Anonymous
#764397

In this case, brokerage fees were charged BECAUSE your package was shipped FROM the US to Canada. You ever hear of International CUSTOMS?

Evidently the person sending the package either wasn't informed in LA, or didn't understand the fees involved with international shipments. He should have paid the brokerage fee when he shipped the package, because he didn't, an additional BOND fee is added when the package is delivered.

Anonymous
#765326
@two cents

Brokerage fees don't have anything to do with customs, the GST or Government Sales Taxes are the fees that Customs are interested in. Brokerage fees are a money grab by the shipping company and in this case the shipping company was UPS or United Parcel Service.

That brokerage fee would have never been charged if the parcel was shipped by USPS or United States Postal Service. Like I said before "I learned a lesson, I will never use UPS again".

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Review
#466507 Review #466507 is a subjective opinion of poster.

UPS in Richardson, Texas - Christmas present didn't arrive on the 24th of December as guaranteed

My order was guarantee delivery for December 24th unfortunately that didn't happen. I assume it's because of the back orders and not weather related. The person that I purchased the present for will have to wait until the 27th. That's when I say "Happy belated Merry Christmas and sorry for using UPS. Fort Worth, TX, United States 12/26/2013 10:20 A.M. Destination Scan Fort Worth, TX, United States 12/24/2013 3:00 P.M. Your package encountered a delay. We expect your delivery will be postponed by one business day. Fort Worth, TX, United States 12/23/2013 2:24 P.M. Arrival Scan Mesquite, TX, United States 12/23/2013 1:16 P.M. Departure Scan 12/23/2013 9:35 A.M. Origin Scan United States 12/22/2013 5:43 P.M. Order Processed: Ready for UPS
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Review
#466505 Review #466505 is a subjective opinion of poster.

UPS in Wallingford, Connecticut - I ordered a toy for my grandson with whom I was spending Christmas with on December 19th with 2 day shipping

I spent all of Christmas eve tracking a package that I ordered through Amazon (2 day shipping) because according to UPS it was "on time". I received notification around 4:00 pm that my package might be delayed. It was too late for me to get anything else because my grandson was coming at 5:00. He is 4 years old and I was devastated to have to tell him that I did not have a present for him. Our Christmas was ruined. I called ups and they blamed amazon for not getting it top them on time. Amazon, however said that they sent it out on December 20th.
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5 comments
Anonymous
#764035

So Christmas was ruined because your spoiled brat did not get a gift. I can think of a million reasons why Christmas would be ruined.

(death illness in the family), and you are complaining that Christmas is ruined because your little brat did not get a gift.

Get a grip. There are people who cannot even afford to have a Christmas and you are complaining because your brat did not get a gift.

nikalseyn
#764005

Apparently UPS is at fault in this whole mess this year. They did not anticipate the huge volume of packages being sent and did not put extra personnel to work delivering the packages.

Remember, UPS is a unionized company. FedEx is not and did not have the same level of problems. Don't blame Amazon. However, I understand that Amazon may give you an extra 30 days on your Amazon Prime for the delay as they "guarantee" delivery---for what that is worth!

Next time, of course order earlier and do not trust anyone who "guarantees" delivery.

This they cannot do as we found out. Not sure how one goes about getting the extra month's Prime---Amazon is rather coy and vague on their website on this.

Anonymous
#763996

Why do people wait until the last minute to order gifts? When I need something by a definite date, I order about two months ahead of time.

I just don't have enough faith in any shipping method to get it to me within a couple days, even if I pay for expediated shipping.

Anonymous
#764018
@anonymous

Agree 100%

Anonymous
#763975

UPS needs to revise their "guarantee" for last minute shoppers. Brick and mortar stores have the advantage on this. Your own fault.

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Review
#466491 Review #466491 is a subjective opinion of poster.

UPS Incredible screwup

UPS Incredible screwup
Overnight package from San Antonio. Tx to Deerfield Beach, FL Left Tx on 12/23/2013 at 11:01 PM Arrived Louisville, Ky 12/24/2013 at 2:21 AM Arrived West Palm Beach, FL 12/24/2013 at 6:20 AM WPB is 40 minutes (UPS time) I can walk in less than that, from Deerfield Beach from WPB was sent back to Ky, 12/24/2013 at 3:17 PM Then to Clearwater, FL 12/24/2013 5:13 PM / 6:19 PM Then back to WPB 12/24/2013 7:14 PM / 7:39 PM Finally to Deerfield Beach, FL 12/24/2013 8:20 PM Received an Email that the package was going to be delivered on the 24 by 10:30 AM, Called at 12:00 and was told that they were running late and will be here in 90 minutes. Wasted the whole day waiting for a package that at 6:20 AM was within walking distance before UPS send it back to KY. This is stupidity not holiday traffic.
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1 comment
Anonymous
#764229

Wah

Review
#466489 Review #466489 is a subjective opinion of poster.

UPS in Chicago, Illinois - Late delivery of pet insulin cost me $100. Grrrrrrr

My dog needed emergency insulin that was to be overnighted from Champaign Il to my Vet in E. Peoria Il but instead sat at the UPS depot which was just up the road from my vet. They would not let my vet pick up the pkg of insulin and we were forced to put him on human insulin in the meantime which cost me around $100 including special syringes! I will never use UPS ever again! Grrrrrr Very very very unhappy customer and it wasn't for Christmas either it was to save my dogs life! Chuck & Caron S Boland - Bartonville Il
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2 comments
Anonymous
#763959

WOW its Christmas, and the delivery companies are exteremly, insane busy! GRRRRRRRRR I can't comprehend how one little package gets caught up in the system!

Maybe u should have had extra precautions if your dog has problems! All future customers will be happy that you will not be using UPS anymore!

And what with all the growling GRRRRRR? Did you use some of your dogs insulin??????

Bolancs
#764413
@sick of dumb people

Wow I' too am sick of "DUMB" people! My dogs problem was just discovered that day.

The order was placed on the 19th of December for overnight delivery.

UPS shouldn't offer overnight services if they cannot deliver. So if u don't know the whole story then *** ***!

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Review
#466471 Review #466471 is a subjective opinion of poster.

UPS - Everyone that used shipping for their shopping

Your package late? That will teach you that there are brick and mortar stores in your town that you should be shopping at. Not only do you hurt your community but you are also breaking the law by not paying your state a use tax on everything you purchase on the internet. Shame on you for not shopping small and locally. Think about next year and shop local. Your small businesses need your support to stay open and your tax dollars stay in your community for streets, schools, police and fire departments. Keep your spending money local. Do you get customer service on the internet. Are you one of those people that go shopping local and waste store time explaining products and learning about your item then after wasting the small business time you go on line and order. People hate you for this.
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6 comments
Anonymous
#764276

Breaking the law? Your an ***!

I shop for lower prices.

And no *** is going to tell me where to shop! This is America

ladyDee
#764121

UPS had a contract to deliver. They failed.

We are consumers who are right to be angry at their broken contracts. And how do you know all the items lost were purchases? 5 of mine we purchases. 2 of mine that were lost were gifts my kids made for grandparents.

And my waiting until the last minute? That's not of your business! Let me guess, you are the lazy slob who works at UPS and was making double time while I PAID you to deliver the package that you screwed up?! Get a clue and keep your judgement to yourself.

Of course you are a nameless bully who sits and defends the lazy union of UPS because you are one of them. I am glad UPS failed....

I have hated their sloppy service forever. Hopefully they will be out of business SOON.

Anonymous
#764231
@ladyDee

Get a grip ladyDee. If the package delivery was guaranteed, you get a refund and move on. Your juvenile name calling just shows how immature and spoiled you are.

Anonymous
#764026

Also, don't get pissy with UPS because YOU procrastinated. Christmas is the same day every year.

Plan better, shop earlier. Stop whining because the package you ordered on December 23 didn't get there overnight.

Yeah, you paid for overnight shipping, things happen. Don't say UPS 'ruined your Christmas' because you waited.

Anonymous
#763955

Last-minute shopping is not going to be a success online. I think the above point is valid.

Bolancs
#763936

If u don't know the whole story ***

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Review
#466463 Review #466463 is a subjective opinion of poster.