Latest review first
UPS in Keller, Texas - Guaranteed by Christmas - NOT!!!
I had three separate packages that were guaranteed to arrive by Christmas that still haven't been delivered as of 7:oopm on 12/27. They arrived in Fort Worth (within 10 miles of my home) on 12/22, but apparently UPS couldn't be bothered to "process" the truck o get the packages delivered by Christmas Eve. Earlier in the month, the Mesquite hub held onto one of my packages for over a week after they received it. I agree with the poster who recommended a boycott, but we need to boycott the companies that use UPS as their preferred shipper Maybe then UPS will address its issues.
UPS LOST 5 PACKAGES
So much for doing what you promise to do. UPS said they delivered my 5 packages from Nordstrom and instead delivered NOTHING. I can't believe that UPS could colossally screw something up so badly. I live in Southern CA... it was 80 on Christmas Eve and Day so don't blame it one the weather!! UPS lets be clear if you make a PROMISE to do something then you do it. Nordstrom to their credit reissued all the items and shipping at NO COST but because of UPS they will arrive late. Sadly compared to Nordstrom's customer service.... UPS still sucks. UPS could not be bothered to pick up the phone to resolve the issue or to take my claim. UPS aka Brown... go out of business PLEASE.
Ordered from a website that guaranteed shipping by 3pm on Christmas eve. I waited and waited and around 6pm this day (after hours of phone calls) I was informed the package had been left in a UPS facility until at least the 26th.. and it wasn't coming. I even offered...
Life Sustaining Meds lost by UPS
UPS PR folks would have everyone think all that was delayed or lost in their most recent failure was a few Christmas gifts, in our case they lost my wife's medications that she is not supposed to be without, she is a Stage IV Cancer patient that is reliant on these medications being administered daily. UPS personnel have been unwilling to assist or update us and Our provider of the medicines that shipped them with UPS cannot aid us until they know what has happened to the shipment, so we are stuck in the proverbial Catch 22 without a paddle in the water.
UPS in Calgary, Alberta - Brokerage Charges after the fact.
A friend shipped a small package (1 Lb. @ 8X4X4 in.) valued at $120.00, from Los Angeles to Calgary, AB., Canada and a shipping cost was $23.00. I received the packaged along with a bill for $48 in extra fees. The fees included $37 for brokerage fees which is a computer transaction completed by a one fingered typist. Total cost of shipping $85. The same shipment if shipped by USPS (confirmed by them) would have been $25 for postage, $6 for Sales Tax and $5 for administration a total difference of $49. Needless to say US Postal Service is the way to go and the crooks at UPS will never get my business again.
UPS in Richardson, Texas - Christmas present didn't arrive on the 24th of December as guaranteed
My order was guarantee delivery for December 24th unfortunately that didn't happen. I assume it's because of the back orders and not weather related. The person that I purchased the present for will have to wait until the 27th. That's when I say "Happy belated Merry Christmas and sorry for using UPS. Fort Worth, TX, United States 12/26/2013 10:20 A.M. Destination Scan Fort Worth, TX, United States 12/24/2013 3:00 P.M. Your package encountered a delay. We expect your delivery will be postponed by one business day. Fort Worth, TX, United States 12/23/2013 2:24 P.M. Arrival Scan Mesquite, TX, United States 12/23/2013 1:16 P.M. Departure Scan 12/23/2013 9:35 A.M. Origin Scan United States 12/22/2013 5:43 P.M. Order Processed: Ready for UPS
UPS in Wallingford, Connecticut - I ordered a toy for my grandson with whom I was spending Christmas with on December 19th with 2 day shipping
I spent all of Christmas eve tracking a package that I ordered through Amazon (2 day shipping) because according to UPS it was "on time". I received notification around 4:00 pm that my package might be delayed. It was too late for me to get anything else because my grandson was coming at 5:00. He is 4 years old and I was devastated to have to tell him that I did not have a present for him. Our Christmas was ruined. I called ups and they blamed amazon for not getting it top them on time. Amazon, however said that they sent it out on December 20th.
UPS Incredible screwup
Overnight package from San Antonio. Tx to Deerfield Beach, FL Left Tx on 12/23/2013 at 11:01 PM Arrived Louisville, Ky 12/24/2013 at 2:21 AM Arrived West Palm Beach, FL 12/24/2013 at 6:20 AM WPB is 40 minutes (UPS time) I can walk in less than that, from Deerfield Beach from WPB was sent back to Ky, 12/24/2013 at 3:17 PM Then to Clearwater, FL 12/24/2013 5:13 PM / 6:19 PM Then back to WPB 12/24/2013 7:14 PM / 7:39 PM Finally to Deerfield Beach, FL 12/24/2013 8:20 PM Received an Email that the package was going to be delivered on the 24 by 10:30 AM, Called at 12:00 and was told that they were running late and will be here in 90 minutes. Wasted the whole day waiting for a package that at 6:20 AM was within walking distance before UPS send it back to KY. This is stupidity not holiday traffic.
UPS in Chicago, Illinois - Late delivery of pet insulin cost me $100. Grrrrrrr
My dog needed emergency insulin that was to be overnighted from Champaign Il to my Vet in E. Peoria Il but instead sat at the UPS depot which was just up the road from my vet. They would not let my vet pick up the pkg of insulin and we were forced to put him on human insulin in the meantime which cost me around $100 including special syringes! I will never use UPS ever again! Grrrrrr Very very very unhappy customer and it wasn't for Christmas either it was to save my dogs life! Chuck & Caron S Boland - Bartonville Il
UPS - Everyone that used shipping for their shopping
Your package late? That will teach you that there are brick and mortar stores in your town that you should be shopping at. Not only do you hurt your community but you are also breaking the law by not paying your state a use tax on everything you purchase on the internet. Shame on you for not shopping small and locally. Think about next year and shop local. Your small businesses need your support to stay open and your tax dollars stay in your community for streets, schools, police and fire departments. Keep your spending money local. Do you get customer service on the internet. Are you one of those people that go shopping local and waste store time explaining products and learning about your item then after wasting the small business time you go on line and order. People hate you for this.
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