Latest review first
UPS in Catonsville, Maryland - Lies
My wife's present did not get to us on Christmas eve due to me putting the wrong address in so I took the blame for that one but here's the kicker I Called ups and told them what happened they told me it would be delivered that day to us well that never happened so my wife and I seen a ups driver in our apartment complex we asked him if he had anything for us he said no he did not have it on his truck and that this was his route so I called ups back they told me its on another truck and they said they even talked to the driver and he said he would get it to us that night never happened lies all lies now its the 28th still have nothing to give to my wife for Christmas and ups is now telling me it may be the 30th or so before we get it but get this they have to find it first its lost and they dont have a clue to where it may be .So heres what I say to UPS *** YOU !! UPS and the horse you rode in on in this case the truck you rode in on.
UPS in Phoenix, Arizona - Package late
I truly believe what happened with UPS isn't exactly what they said. They are clearly understaffed, which management did on purpose. In an effort to save money, they created their own public relations nightmare as did Fed Ex, which still has a gift of my granddaughter's somewhere across the country. This problem was apparent in such service industries all throughout the Holiday Season. I tried to avoid the major retailers, but had to visit a few. I was greeted with inexperienced and il-prepared salespeople not earning enough to care about their jobs. UPS should have on it 24/7 before December 25th.
UPS in Middletown, New York - Horrible customer service
We shipped an expensive package on Dec 7th. It arrived at Clear Water Florida facility never to be heard from again. We did have the pkg insured, but figured they will screw that up as wellWe have made multiple inquiries but get the same form letter response indicating they are researching and could take up to 8 days for an answer. Calling their customer service is a joke with 30+ minute hold times. It has now been 20 days with still no response. We are still out $600 and a ruined Christmas thanks to the brown grinch We will not be using UPS again and also not use on-line sites like Amazon that ship with UPS
UPS in Cincinnati, Ohio - Ruined Christmas for my niece
I placed an order on Amazon (2nd day delivery) i was told i would get the order on the 24th. Order never came in until the 26th. My niece didn't get a gift from me and she looked so disappointed on Christmas night. I will not forget this and i hope someone gets fired for ruining Christmas for many people. If you don't want to lose many customers i suggest you and Amazon and other companies involved send an apology letter. This is the very least thing you could do. I doubt it will be enough for most people but at least its better than nothing.
UPS in Nashville, Tennessee - Order for christmas to be delivered christmas eve. reveived 12/27/2013
Thank you UPS for killing my grandkids belief in Santa. Santa was supposed to bring their xbox Christmas eve. Instead UPS brings it to them 2 days later. I even called customer service that morning and was assured that my delivery would be there that day. Obviously I was lied to. Now my 4 yr old and 7 yr old says there is no santa only UPS that delivers late. Trust me I will never have another pakage delivered by your company again. I understand late deliveries but the lies are too much. This was a 2 day air package.
UPS in Weatherford, Texas - So much for Christmas surprise
Amazon's "guaranteed arrival date" was Dec. 18th. When it did not arrive by the 20th I tracked the package again, they said it was delayed 1-2 days. I've tracked it every day since. On the 24th it finally made it to Fort Worth, TX, only 35 miles from my address. Which gave me false hope that it would make it by Christmas, or even the day after. It is now 2 P.M. on Dec. 27th, I've yet to receive it. I can imagine that Amazon changes the wording "guaranteed arrival date" in the future. If not the carrier service all together. I can understand a couple days late delivery due to bad weather; but this is ridiculous. I am PISSED!!!
UPS in Salt Lake City, Utah - I am disabled; nearly knocked over by delivery guy running down hall, who yelled at me
I live in a large independent living apartment building for disabled/elderly. On 12/27/2013, UPS driver came running rapidly down our hallway and nearly knocked me over. (I was walking with a cart. I am have crippling rheumatoid arthritis and move slowly.) I reminded him that we have 200 elderly/disabled living here and asked him to please not run so fast down our halls, as we have many vision-impaired people and other people who cannot easily get out of his way. He gave me the package, muttered a smart-alecky remark and stalked off. (I might note that this same driver last week (two days before Christmas) just threw a package which had expensive jewelry in it against my door rather than ring the bell and hand it to me. I heard it hit and went to the door and got it. It could easily have been stolen. I had a sign requesting that all packages be left at front desk. The driver ignored the sign and just tossed the package into the middle of the hall.) This was the same driver. I realize that he has a tough job and I am sympathetic with the demands of his job, but I think basic consideration of not running through the halls of an apartment for frail elderly/disabled is not asking too much. If he will not use basic decent manners for the sake of kindness, he might consider the liability issues he is creating for his company should he knock down/injure an elderly/disabled person. This is our home and we have a right to feel safe here. I am thoroughly disgusted with this company and will NEVER again use UPS for any reason, business or personal.
UPS in Colorado Springs, Colorado - Late delivery
My package was to be delivered December 27th plan my whole day around it have all my information printed out saying December 27 delivery date. I look at ups site for time now it reads on time December 30th. Called Ups to see why my package was being delivered late was told it was received on the 21st December and I wouldn't be getting it today it was guaranteed delivery 30th of December. What happened to my 27th delivery and that guarantee I am certain that 3 days later is not on time. I will not use the services of a company that doesn't know the difference between on time December 27th and late December 30th.
UPS in Calgary, Alberta - Late Delivery, Still Not Received
A friend told me she ordered a gift for me online from the U.S. over three weeks before Christmas and was being shipped by UPS. By the 22nd, she sent me the tracking info since she was shocked it wasn't delivered. On their website, it said it was going to be delivered on Dec. 23rd. So, I waited all day and evening (until 8:30pm) and it didn't arrive. Went back online and at 10:00 pm it said it was delayed and would be delivered on Dec. 24th. Fair enough, it is Xmas time and sure they have a lot of parcels to deliver. Waited again all day Dec. 24th since this is a gift and nothing arrived. Checked tracking today and no update, no info if it is being delivered today or not. Called their useless customer service and they offered no info either. Nor did they make any attempt to see if the parcel is lost. Guess it is going back to the sender. Will never use UPS even again.
UPS in Old Town, Maine - Can't find package scanned as arrived at their facility
This order was scanned as received in South Portland, ME on 12/23/2013. It is 12/27 and it still hasn't arrived. Every day the tracking message updates to say it is on the truck and will be delivered that day, but it doesn't come. I called customer service today and talked to Jennifer. She said that the package was scanned as arriving at their facility but is considered lost. In addition, they cannot look for it until contacted by the seller and if they do not hear from the seller than they will not even reimburse me! She also told me that the delivery date is updated automatically with no regard to the message even being accurate! What is the point in having a tracking number if you can't actually track the package and refuse to deal with any issues regarding lost packages? The facility where the package was scanned is only 10 minutes from my house. I would have driven over to get it in time for Christmas if I had known how terrible and inefficient your service would be. I am extremely disappointed with UPS and unless this is resolved will be extremely hesitant to use them in the future or recommend them to anyone else!!
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about UPS? What happened? What can we help you with?