Latest review first
UPS is incompetent and a bunch of liars!
I paid to have a package delivered express, guarenteed next day delivery! It's two days later and package is still not at its destination. Dealing with someone to find my package and rectify the issue was a huge ordeal and I has given about 6 different reasons why the package didn't get to its destination on time. Lie after lie from various individuals. No one took any responsibility for the mistake and it was even blamed on me at one point. Also had a rep say its impossible to have a package go from Calgary to edmonton in 12hrs time........seriously! I will never bring them business again.
UPS in Toms River, New Jersey - Don't waste your money for 2nd day air
I paid almost half the cost of the item I ordered so I would receive it in two business days, Because it was a part I desperately needed. Part was shipped on 12/27/13. Status showed part out on truck for delivery on 12/30/13. was not delivered. status now shows part will be delivered on 1/2/140. that makes 4 business days. I wish there was a way that the consumer could pick the carrier, not the shipper, because the amount of problems I have had with ups in the past (like delivering my medications to the wrong house) thank god for honest neighbors. I would prefer FedEx. well any way pay for standard ground delivery it's going to take that long anyway.
UPS in Publow, England - Claimed delivery 31/12/2013. Lied
UPS claimed to be able to perform a delivery on the 31/12/2013. Failed to do so in spite of delivery to own depot (Northampton) 20 minutes away, at early midnight on the 31st. In short, you have had 24 hours to deliver (to Kettering) and have not. Please do not lie in future. It leads to lack of faith in your own abilities. In future please create sensible delivery dates and if bank holidays disrupt your delivery schedules claim that is the reason. Please do better and make complaints easier to make rather than pretending you're perfect. Perfection is impossible. Unless you are perfection. Are you perfection? I doubt it. Perfection is impossible if your people are dissatisfied. And I most assuredly am dissatisfaction. That you ask for 100 words is a transparent attempt to reduce complaints. Please accept complaints are an excuse to do better.
UPS has still not delivered my package 20 days after package arrived in my city
My package arrived in my city Dec. 11. It's now Dec. 31 and my package has still not been delivered to my home yet. On Dec. 16, four days after it arrived in my city, UPS delivered it to one of their stores. They had not attempted to deliver it to my house. The called and told me that I should go and get it from their store. No, I said, I shop on the internet so I don't have to go out. Get it on your truck and bring it to my home, I said. It's Dec. 31 and it still has not been delivered to my home. I called yesterday, they promised someone would call me. No one did. I called this morning. They said it would be delivered today. It has not been delivered today. I believe the lady lied to me just to get rid of me.
CONVERSATION I HAD WITH UPS CHAT SERVICE. I WANTED IT IN WRITING HENCE THE CHAT. Initial Question: Why my package is not delivered as yet? Jenny C.: Hi, this is Jenny C.. I'll be happy to assist you. Alison: 1Z3V384V6817100871 Jenny C.: Hi, Alison. Just a moment while...
Ordered my parcel mid November. Shipped December 16th from Winnnipeg. After sending my package through my town to a town 3 hours north of me and then losing my package for over 5 days I put a trace on the package through the seller. In Northern Alberta its a Purolator...
UPS in Sioux Falls, South Dakota - Next Day Shipping? HAHAHA
ordered a nice new Asus monitor with next day shipping from amazon. 25 dollar next day shipping. tracking information says "attempted for delivery" for this morning (dec 31st 2013) but there was NO attempt to deliver the package. all facilities are closed now and i wont receive my monitor till the 3rd of january now. such a hassle. every time i order from UPS they say "Attempted delivery" but they never once call me or let me know they are "attempting" to deliver. i stay home all morning just to get my package and now i have to wait. why buy *** next day shipping if its going to take 5 days to get to me anyway. really screwed me here UPS...Just a bunch of lazy jerks. P.S. Customer service sucked to.
Ups driver was reckless and hit my dog! He broke his leg and cost my kids their Christmas!!
Dec 17, My dog was relieving himself at my mailbox, he was half on the curb half in the street, the ups driver hit him in front of myself and daughter and of course didn't stop because he was so close to the curb and driving recklessly in a residential area. I called ups the next day, no call back until today Dec 30!! He lady didn't care that the driver was driving recklessly or in my opinion way to fast in a residential, only said that they were not responsible! Terrible customer service!! If my daughter would have been at my mailbox that driver would have hit her instead of my dog!!! Then UPS had the nerve to say, we didn't have a driver in your neighborhood that day at the time of day!! Really we watched a big brown truck about take out the mailbox and hit my poor Yorkie-poo!!
Ordered 3 Christmas presents "Guaranteed Delivery before Christmas". One of the presents was a chainsaw and case for my son that was shipped UPS on the 13th of December and receive at the Mesquite hub on December 17th. See attached tracking info: Thursday, Dec 26, 2013 MESQUITE, TX N/A OUT FOR DELIVERY Tuesday, Dec 24, 2013 MESQUITE, TX N/A OUT FOR DELIVERY Tuesday, Dec 24, 2013 MESQUITE, TX N/A OUT FOR DELIVERY Monday, Dec 23, 2013 MESQUITE, TX N/A OUT FOR DELIVERY Sunday, Dec 22, 2013 MESQUITE, TX N/A DESTINATION SCAN Saturday, Dec 21, 2013 MESQUITE, TX N/A DESTINATION SCAN Thursday, Dec 19, 2013 MESQUITE, TX N/A DESTINATION SCAN Wednesday, Dec 18, 2013 MESQUITE, TX N/A YOUR PACKAGE ENCOUNTERED A DELAY. WE EXPECT YOUR DELIVERY WILL BE POSTPONED BY ONE BUSINESS DAY. Tuesday, Dec 17, 2013 MESQUITE, TX N/A ARRIVAL SCAN Tuesday, Dec 17, 2013 JACKSON, MS N/A DEPARTURE SCAN They ruined part of my Christmas and sadly no one is held accountable for their poor service
UPS in Mount Vernon, Texas - Nxt day air package shipped on 23
Package was shipped on 23 by nxt day air and its the 30th at 8 pm and i still hv not recieved it. Has bn delayed and rescheduled 4 times wth a promise to deliver nxt day. Still no package ups took the money and ran. No idea when package will ever arrive keeps getting taken back to center and rescanned nxt day but never delivered. I give up i guess their promise means nothing as long as they get ur money upfront. I do not plan on using ups again as long as their is another company avail. Im done still huge backlog unlike they say.
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