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UPS is incompetent and a bunch of liars!

I paid to have a package delivered express, guarenteed next day delivery! It's two days later and package is still not at its destination. Dealing with someone to find my package and rectify the issue was a huge ordeal and I has given about 6 different reasons why the package didn't get to its destination on time. Lie after lie from various individuals. No one took any responsibility for the mistake and it was even blamed on me at one point. Also had a rep say its impossible to have a package go from Calgary to edmonton in 12hrs time........seriously! I will never bring them business again.
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Review
#468157 Review #468157 is a subjective opinion of poster.

UPS in Toms River, New Jersey - Don't waste your money for 2nd day air

I paid almost half the cost of the item I ordered so I would receive it in two business days, Because it was a part I desperately needed. Part was shipped on 12/27/13. Status showed part out on truck for delivery on 12/30/13. was not delivered. status now shows part will be delivered on 1/2/140. that makes 4 business days. I wish there was a way that the consumer could pick the carrier, not the shipper, because the amount of problems I have had with ups in the past (like delivering my medications to the wrong house) thank god for honest neighbors. I would prefer FedEx. well any way pay for standard ground delivery it's going to take that long anyway.
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4 comments
bacikj
#768562

I would encourage everyone experiencing delivery problems with UPS to contact your shipper and request that they tag your account with UPS as least preferred delivery company. Amazon has done this for me after 4 late/misdelivered shipments handled by UPS. This is the only way UPS will get the message that customer service counts.

bacikj
#768506

Contact your shipper and request that they tag your account with UPS as least preferred delivery company. Amazon has done this for me after 4 late/misdelivered shipments handled by UPS. This is the only way UPS will get the message that customer service counts.

Anonymous
#768108

business days for ALL carriers, do not start the day it leaves the shipper. so, the 27th was friday, it left the shipper, monday the 30th is the first business day, the second business day would have been tuesday the 31st, the 1st was a holiday, thursday was the third business day.

nikalseyn
#766794

UPS management made some very *** decisions the past couple of weeks and as a result their delivery service fell off the wagon and their reputation suffers. They apparently failed to track the increasing amount of online orders this year and not put staff to work to deliver the packages.

Just inept management and hopefully, heads will roll. However, you are not alone.

Many of us are in the same boat. I prefer FedEX anyway.

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Review
#467979 Review #467979 is a subjective opinion of poster.

UPS in Publow, England - Claimed delivery 31/12/2013. Lied

UPS claimed to be able to perform a delivery on the 31/12/2013. Failed to do so in spite of delivery to own depot (Northampton) 20 minutes away, at early midnight on the 31st. In short, you have had 24 hours to deliver (to Kettering) and have not. Please do not lie in future. It leads to lack of faith in your own abilities. In future please create sensible delivery dates and if bank holidays disrupt your delivery schedules claim that is the reason. Please do better and make complaints easier to make rather than pretending you're perfect. Perfection is impossible. Unless you are perfection. Are you perfection? I doubt it. Perfection is impossible if your people are dissatisfied. And I most assuredly am dissatisfaction. That you ask for 100 words is a transparent attempt to reduce complaints. Please accept complaints are an excuse to do better.
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Review
#467907 Review #467907 is a subjective opinion of poster.

UPS has still not delivered my package 20 days after package arrived in my city

My package arrived in my city Dec. 11. It's now Dec. 31 and my package has still not been delivered to my home yet. On Dec. 16, four days after it arrived in my city, UPS delivered it to one of their stores. They had not attempted to deliver it to my house. The called and told me that I should go and get it from their store. No, I said, I shop on the internet so I don't have to go out. Get it on your truck and bring it to my home, I said. It's Dec. 31 and it still has not been delivered to my home. I called yesterday, they promised someone would call me. No one did. I called this morning. They said it would be delivered today. It has not been delivered today. I believe the lady lied to me just to get rid of me.
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1 comment
LTCC
#766572

As to your last sentence.....You think?

Review
#467895 Review #467895 is a subjective opinion of poster.
Loss
$13
CONVERSATION I HAD WITH UPS CHAT SERVICE. I WANTED IT IN WRITING HENCE THE CHAT. Initial Question: Why my package is not delivered as yet? Jenny C.: Hi, this is Jenny C.. I'll be happy to assist you. Alison: 1Z3V384V6817100871 Jenny C.: Hi, Alison. Just a moment while...
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Review
#467874 Review #467874 is a subjective opinion of poster.
Loss
$200
Tags
  • can t find package
Ordered my parcel mid November. Shipped December 16th from Winnnipeg. After sending my package through my town to a town 3 hours north of me and then losing my package for over 5 days I put a trace on the package through the seller. In Northern Alberta its a Purolator...
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1 comment
Anonymous
#1247156

I just lost $600 with the UPS people same *** as the first guy that posted. They said it was delivered when it was not. We emailed them and said the package was not delivered or stollen and the next day they said they found the package and it was delivered when it was not.

Review
#467839 Review #467839 is a subjective opinion of poster.
Loss
$30

UPS in Sioux Falls, South Dakota - Next Day Shipping? HAHAHA

UPS - Next Day Shipping? HAHAHA
ordered a nice new Asus monitor with next day shipping from amazon. 25 dollar next day shipping. tracking information says "attempted for delivery" for this morning (dec 31st 2013) but there was NO attempt to deliver the package. all facilities are closed now and i wont receive my monitor till the 3rd of january now. such a hassle. every time i order from UPS they say "Attempted delivery" but they never once call me or let me know they are "attempting" to deliver. i stay home all morning just to get my package and now i have to wait. why buy *** next day shipping if its going to take 5 days to get to me anyway. really screwed me here UPS...Just a bunch of lazy jerks. P.S. Customer service sucked to.
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2 comments
LTCC
#766573

P.S.......they don't care.

Anonymous
#766613
@LTCC

i know they dont, and thats the sad part =/

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Review
#467829 Review #467829 is a subjective opinion of poster.
Loss
$25
Tags
  • Lazy

Ups driver was reckless and hit my dog! He broke his leg and cost my kids their Christmas!!

Dec 17, My dog was relieving himself at my mailbox, he was half on the curb half in the street, the ups driver hit him in front of myself and daughter and of course didn't stop because he was so close to the curb and driving recklessly in a residential area. I called ups the next day, no call back until today Dec 30!! He lady didn't care that the driver was driving recklessly or in my opinion way to fast in a residential, only said that they were not responsible! Terrible customer service!! If my daughter would have been at my mailbox that driver would have hit her instead of my dog!!! Then UPS had the nerve to say, we didn't have a driver in your neighborhood that day at the time of day!! Really we watched a big brown truck about take out the mailbox and hit my poor Yorkie-poo!!
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4 comments
LTCC
#766564

Well let that be a lesson....I am for sure gonna stop relieving my self at my mail box....as I now know what can happen....if you hang it out over the curb......right yorkie poo

Anonymous
#766561

your daughter relieves herself on the curb?

Anonymous
#766262

Sorry your dog was injured. You are lucky it wasn't killed.

How is the UPS driver, who is sitting in that big tall truck, supposed to see your dog half on the curb half on the STREET?

Obviously you don't care much for your beloved animal, since you failed to protect it by using a leash to keep it off the street. Stop scapegoating the UPS driver for your lack of responsibility.

MikeBrady
#766335
@Alexa

Spot on.

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Review
#467745 Review #467745 is a subjective opinion of poster.

UPS Sucks

Ordered 3 Christmas presents "Guaranteed Delivery before Christmas". One of the presents was a chainsaw and case for my son that was shipped UPS on the 13th of December and receive at the Mesquite hub on December 17th. See attached tracking info: Thursday, Dec 26, 2013 MESQUITE, TX N/A OUT FOR DELIVERY Tuesday, Dec 24, 2013 MESQUITE, TX N/A OUT FOR DELIVERY Tuesday, Dec 24, 2013 MESQUITE, TX N/A OUT FOR DELIVERY Monday, Dec 23, 2013 MESQUITE, TX N/A OUT FOR DELIVERY Sunday, Dec 22, 2013 MESQUITE, TX N/A DESTINATION SCAN Saturday, Dec 21, 2013 MESQUITE, TX N/A DESTINATION SCAN Thursday, Dec 19, 2013 MESQUITE, TX N/A DESTINATION SCAN Wednesday, Dec 18, 2013 MESQUITE, TX N/A YOUR PACKAGE ENCOUNTERED A DELAY. WE EXPECT YOUR DELIVERY WILL BE POSTPONED BY ONE BUSINESS DAY. Tuesday, Dec 17, 2013 MESQUITE, TX N/A ARRIVAL SCAN Tuesday, Dec 17, 2013 JACKSON, MS N/A DEPARTURE SCAN They ruined part of my Christmas and sadly no one is held accountable for their poor service
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Review
#467730 Review #467730 is a subjective opinion of poster.

UPS in Mount Vernon, Texas - Nxt day air package shipped on 23

Package was shipped on 23 by nxt day air and its the 30th at 8 pm and i still hv not recieved it. Has bn delayed and rescheduled 4 times wth a promise to deliver nxt day. Still no package ups took the money and ran. No idea when package will ever arrive keeps getting taken back to center and rescanned nxt day but never delivered. I give up i guess their promise means nothing as long as they get ur money upfront. I do not plan on using ups again as long as their is another company avail. Im done still huge backlog unlike they say.
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Review
#467694 Review #467694 is a subjective opinion of poster.