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UPS in Toronto, Ontario - Broken box, missing part

The parcel-crated box, well packed with the handles was sent to New York, paid additional $20 fee for handling. Under suggestion of UPS store employee did buy insurance. The box was delivered badly damaged with one of the big item missing or stolen. As I was told the investigation determined that it was poor packaging, so no compensation or responsibility whatsoever. They don’t even give a service complain number. Absolutely horrible service. Same box with more items came all the way from Europe in tact with FedEx. The managers at UPS Canada refused to talk. What could be done in this case?
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Review
#468851 Review #468851 is a subjective opinion of poster.
Loss
$200

UPS in Phoenix, Arizona - UPC misdelivery

UPS misdelivered two of second day delivery packages from Amazon.com. UPS sent me text messages indicating the packages were delivered to my address when they had not been. Checked with my neighbors and they did not receive the packages. Contacted both UPS and Amazon. UPS customer service could care less and will not check with their driver to see what happened - (Request: 140103-040819). Amazon is reshipping and marking my account to place UPS as the least preferred shipper for all future shipments. This is the fourth incident with late/misdelivered UPS packages I have had in the past 14 months. Amazon should consider scrapping UPS as a shipper entirely. UPS feels like they don't have to be accountable for their drivers actions.
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3 comments
Anonymous
#770817

And why the @#@! are you commenting on a post that YOU started and no one else has bothered commenting on?!?

Anonymous
#770816

You really need to let this go.

bacikj
#768510

I would encourage everyone experiencing problems similar to mine to contact your shipper and request that they tag your account with UPS as least preferred delivery company. Amazon has done this for me after 4 late/misdelivered shipments handled by UPS. This is the only way UPS will get the message that customer service counts.

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Review
#468703 Review #468703 is a subjective opinion of poster.
Loss
$200

UPS in Baltimore, Maryland - Terrible customer service

packages undelivered for 3 days now. Each day a customer service reasured us they will be delivered. Each day given a different lie as to why they were not delivered.first a truck broke down. Second day forgot to put on truck. 3rd day lock in storage tank no one can get to. UPS is a horrible company that has no customer service is clearly run by the wrong people. Something needs to change. Luck for you the payment is already made. I will try to only work with fed ex from now on. You continue to run your business the way you are now and you will continue to loss customers. People pay good amounts of money for no reason. Thank you for ruining our weekend and wasting our time. Shame on you all.
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4 comments
bacikj
#768551

I would encourage everyone experiencing delivery problems with UPS to contact your shipper and request that they tag your account with UPS as least preferred delivery company. Amazon has done this for me after 4 late/misdelivered shipments handled by UPS. This is the only way UPS will get the message that customer service counts.

Anonymous
#768378

i hate UPS anyone can type in youtube "UPS sucks" and its endless videos of true horror stories that UPS has unleashed on their customers.

the company should be dismantled and people should go to jail over the amount of theft and how often they damage/destroy packages.not to mention the sheer laziness and abject lack of professionalism shown by their terrible employees nationwide.

Anonymous
#768353

Just spoke to customer service member named Laquita rude as ever. Not surprised.

Said package emergency status. Wth does that mean.

Did you brake it. Worst service ever.

Anonymous
#770810
@Anonymous

Did you really think someone named "Laquita" was going to be a charm school graduate? Did you?

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Review
#468647 Review #468647 is a subjective opinion of poster.

UPS in Wallingford, Connecticut - Delivery due on Friday but no show

You would think that with all the bad PR that UPS has received recently in the media, that they would try to improve their image by extending the delivery hours to catch up. A 2 day delivery mailed on Monday was delayed to Friday because of the new year holiday. It never got delivered, and tracking has no information. So, you would think that they should try to deliver on Saturday, but since it isn't marked for or extra payment made, it may wait until Monday. As I said, BAD way to run a business in a customer service oriented age.
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3 comments
Anonymous
#769825

Yes, because doing things that are terribly inefficient is a great way to get ahead of a backlog in parcels due to weather and customer idi0cy.

You must work for the obama administration.

bacikj
#768554

I would encourage everyone experiencing delivery problems with UPS to contact your shipper and request that they tag your account with UPS as least preferred delivery company. Amazon has done this for me after 4 late/misdelivered shipments handled by UPS. This is the only way UPS will get the message that customer service counts.

Anonymous
#768390

Apparently you didn't have the bad weather that a lot of the country has had, including the East Coast.

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Review
#468625 Review #468625 is a subjective opinion of poster.

UPS in Manila, Manila - """"""DAMAGED PARCEL"""""""

I sent a parcel from STOKE ON TRENT UK on the 13th of Dec 2013 expecting it to be in Philippines on Dec 18 2013 when I arrived but it wasn't delivered until Dec 23 2013 when it arrived it was damaged to the extent that everything apart from few items have to be thrown away.The tracking number is 1Z49F8930496242018,i have complained everyday since i received the parcel,i have taken photographs of the damaged box & the contents but i had to throw everything away as it was attracting vermin but nothing has been done by the UPS people that i have spoken to,i want this issue to be solve in ASAP i have given my phone numbers to your people but nothing has been done,i find it absolutely disgusting that you are not responding to my complaint for all times that i have sent parcels through UPS to the Philippines. sincerely Graham Fricker
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Review
#468616 Review #468616 is a subjective opinion of poster.
Loss
$450

UPS in Warwick, Rhode Island - No delivery, package NOT at pick up location

The driver did not deliver the package saying there was no apartment number listed. even if that was the case he could look up my last name on the box, ring my bell and everything would be fine. instead, he did not even leave the slip at the door, I had to look it up online, to find out the package was not delivered. Then, I called ups to schedule a pickup, they told me to stop by between 8 and 9pm at their Lynnfield location in Massachusetts. Nevertheless, the driver has not returned yet! can you believe this??? Not to mention I was driving to get there in a blizzard and the outside temperature is 5 degrees. So I'm wasting my time and money because of these idiots!
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1 comment
Anonymous
#770813

Did you stop to think that the driver was also out (and possibly delayed) in that -5 degree BLIZZARD you described???

You don't have enough sense to hold a drivers license. Just Saying...

Review
#468533 Review #468533 is a subjective opinion of poster.

UPS in New Chicago, Indiana - Still Waiting For My Package...

...It arrived in my city four days ago. I understand that we had a holiday this week and that may have slowed some of the deliveries, but it is ridiculous that my package has be "On Vehicle For Delivery Today" for the past two days. I should mention that I have seen plenty of UPS trucks driving around the city. Since I live on a very busy street, I didn't want to risk having the package left at my doorstep for anyone to wander by and take it, so I decided I would wait at home for it. I waited all day yesterday, and I finally called UPS' customer service number (What a joke!) at 8:15 PM to ask if my package was in fact "still out for delivery". I was told..."Oh...there was an emergency beyond our control, and we had to schedule your package to be delivered tomorrow." This was there way of saying, "We haven't hired enough people to handle our customers' demand, but we are still willing to take money from people and tell them anything." I was then asked, "Can you pick it up from our facility?" I replied, "NO, I don't own a car and I don't want to haul a heavy box around. I paid to have it SHIPPED...not to pick it up from somewhere." I realize that it probably wasn't the customer service rep's fault, so I politely thanked her for her time and hung up. I checked online again today, and sure enough "It's on the truck for delivery today" but I still haven't seen it; it is after 7:30 PM. I have wasted another day at home waiting for my package. I purposely arranged to have my package delivered during this time because I am on vacation. Guess what! I go back to work next week, and I likely won't be at home to receive the package. I spoke with another customer service rep today and asked UPS if I could have it sent to my place of employment next week (if it doesn't arrive today), and I was told that I would have to pay $5.00 and any additional transportation costs. I was also told that I could contact the company that I ordered from and ask them to reroute the package. Wow! So you leave me in limbo for two days and you want to CHARGE me more to fix a problem that YOU caused. Better yet, have the company that I ordered from try to fix your problem - they did their part already. I realize that my problem isn't as big as some that I have read here, but I am shocked that they are still jerking people around after all of the negative publicity that they have been receiving lately.
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1 comment
bacikj
#768556

I would encourage everyone experiencing delivery problems with UPS to contact your shipper and request that they tag your account with UPS as least preferred delivery company. Amazon has done this for me after 4 late/misdelivered shipments handled by UPS. This is the only way UPS will get the message that customer service counts.

Review
#468532 Review #468532 is a subjective opinion of poster.

Horrible, horrible UPS calls drivers in when roads are clear, stopping deliveries.

Shame, shame, shame, after all the Christmas delays, today, following the morning snow, by noon everything within 25 miles of the Elmsford depot was plowed, and really easily navigable. By 6pm the roads were not only clear but dry and super fine. YET UPS IN THEIR INFINITE STUPIDITY CALLED IN ALL DRIVERS AT 6:45pm. We are located 4 miles from the depot, consequently one of the last stops so our Christmas delayed packages are being delayed again until Monday. This is inexcusable, and ridiculous since the roads are just plain fine. I drove to the depot in 5 minutes flat. UPS this is why, my business ships with FedEx.
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5 comments
almightyoz
#768774

Lifes should be risked so you get your package? U got your stuff so stop being a little *** about it moo ron

Anonymous
#768142

They do it because they only allow their employees to work a certain number of hours a week; they don't want to pay overtime. My package has been riding around the city on a truck for two days.

Anonymous
#768141

then drive the couple of minutes to the depot and pick up your cr@p and stop crying, baby

Anonymous
#768144
@hanky for babies

People PAY to have their packages DELIVERED, not to have to spend additional resources to PICK THEM UP!

Anonymous
#768129

ik ups sucks

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Review
#468527 Review #468527 is a subjective opinion of poster.

UPS - Just two little video games

UPS - Just two little video games
UPS - Just two little video games
UPS - Just two little video games
OKAY JUST PRETEND I AM SCREAMING BECAUSE I AM SUPER MAD. FIRST OF ALL I ORDER SOMTHING WITH AMAZON PRIME WITH A HOLDAY IT SHOULD HAVE CAME YESTERDAY BUT IT WAS SUPPOSED TO COME TODAY I WAS OKAY WITH THAT BUT THEN SOME RAIN DROP DELAYED DELIVERY IN KENTUCKY THE SHIPMENT IS NOWHERE NEAR KENTUCKY AND I DO NOT LIVE IN KENTUCKY SO THERE IS NO PROBLEM AND THEN I HEARD UPS DOESNT DELIVER ON WEEKENDS..... HOW *** IS THAT THE OWNER OF THIS COMPANY MUST BE LIKE DUMB OR SOMTHING I GET SUNDAY . BUT SATURDAY SERIOUSLY .I WOULD LIKE THE CEO OF UPS TO SEE THIS .... YOUR SERVICE IS TERRIBLE AND IF I HAD A CHOICE I WOULD NEVER CHOOSE YOU AGAIN. that was my letter to customer service about ordering two small games with two day shipping but with a holiday I was okay but now I have to a week more for my small package to come ..... I can successfully say ive been waiting a whole year for it!! (btw it was order on dec 30th)
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Review
#468526 Review #468526 is a subjective opinion of poster.

UPS SERVICE BAD, BAD TREATMENT AND DISCRIMINATION.

I'm thinking of suing UPS for damages and discrimination. This company is bad service. Treat customers like dogs. When delivered will leave a note on the door without touching the bell. You ask for a supervisor and leave you waiting and then you answer and say wait a minute and I transferred to a ghost town. They have no talent and are professionals in service. Whoever wants to join a server in suing UPS can contact me. Do not use this service. Best use FedEx or USPS for a company that has no respect with your customers is not company.
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2 comments
Anonymous
#767975

UPS has the worst customer service in the industry. I will never ship via UPS

MikeBrady
#767768

Go get 'em! If you are at all successfull (probably not) you will get a whloe 38 cents and the lawyers will walk off with a bundle.

Seriously, you are going to sue because your phone call didn't work out? Good luck on that.

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Review
#468349 Review #468349 is a subjective opinion of poster.