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UPS is terrible. I don't know why they waste money paying their customer service reps. Based on how bad their drivers are, they should fire the customer service reps and hire more drivers. Why do I say this? Because their customer service is as useless as their online...
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1 comment
Anonymous
#861006

I have the exact same issues with their tracking system as well as with their customer service reps. The tracking update takes forever, then at one time will show a back-log of 3-4 movements.

Basically, their reps are like parrots - what you see on the bad tracking system, is exactly what they will say. It's ironic because once you read out your tracking no. (since on the tracking system it's not moving), their reps will say "how can I help you with this package". Its such a pain when this does happen because they really can't help you, or rather won't help you.

Can I self-pick up? No. Can I expedite this shipment for a cost? No.

What can I do, or how can UPS help me get this package in time? Nothing - but we understand the importance of your delivery. Could have fooled me.

What is worse? This happening with two packages and having the bad luck to get the same customer rep - yes, she is so bad, she is memorable.

Review
#470124 Review #470124 is a subjective opinion of poster.
Loss
$200
Tags
  • UPS LIES
I was supposed to have my company payroll checks delivered by 10:30 am on a Friday. I called UPS at 12:30 pm because I had not received them yet & after an afternoon & evening of numerous phone calls, transfers & conversations with 3 supervisors still with...
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2 comments
Anonymous
#1155898

This is from page 5 of the Tariffs and service terms and conditions.

“Residential” refers to an address that

is a home, including, but not limited to,

a business operating out of a home. If

an address can be construed as either

Residential or Commercial, then it will be considered Residential.

There is not a guarantee for Residential deliveries. You can whine all you want it is a Business from your home, however it is still a Residential Delivery.

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Review
#470117 Review #470117 is a subjective opinion of poster.
Loss
$10000

UPS in College Station, Texas - Damaged Shipment

Sent electronic system covered in bubble wrap and it was received completely destroyed. The frame was completely bent and there were broken pieces everywhere. The package arrived opened too. Looks like someone took a sledge hammer and beat the *** out of it. UPS denied any compensation based on insufficient packaging because it wasn't exactly "2 inches." I talked to the owner and he didn't help out. Didn't apologize or take any responsibility. Didn't care at all about his shipment problems. I will never use UPS again and tell everyone else the same thing. Terrible *** service.. do not go here!!!!
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1 comment
Anonymous
#774695

If YOU packed it, it's YOUR responsibility to pack properly. If you don't care enough to provide protection for your garbage, who is to blame when it turns up broken?

UPS is not a moving company, one person does not hand a package to another person.

google--"inside ups video"-- get it now?

Your poorly packed junk was in a logjam in front of someone else's junk, boom goes the electronics.

You learned a valuable lesson, cricket, pack better.

Review
#470076 Review #470076 is a subjective opinion of poster.
Loss
$150

UPS in Savannah, Georgia - PISSED CONSUMER to say the least!!! 2nd atempt had an actual time for delivery that was completely IGNORED.

The notice that was left on my door the day before said they would retry delivery the next day after 5pm, which I was prepared for because I live like 30 mins away from our local UPS store an with all the nasty weather we're experiencing I didn't want to make that drive. Well I'm pregnant an had a doctors apt today which would not interfere with UPS apt time, an I made it back home to find another notice in my door stating they been here 12:52 pm ( a long time from 5), so when I called the office no one could help me except tell me that's its an estimated time not the actual time. Well I was really mad because not only do I have to make this long drive but its raining an if I wait for them to redeliver I would have my school books in time for class. So UPS I would never recommend our services to anyone, an I hope I don't have to do business with your company ever again!!!!!!!
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Review
#470073 Review #470073 is a subjective opinion of poster.
Tags
  • UPS needs better service

UPS fails to follow up on delivery issues

Expected a package to be delivered via 2nd day air on 30 December 2013. At approximately 2:00pm on that date, there was a knock at the door. Although it only took me a moment to answer, the driver was already driving away. I can only assume he had pre-written the notice I found on the door. Delivery was rescheduled for the next day, but no delivery attempt was made on 31 December 2013, despite assurances by UPS customer service, and the "out for delivery" notice on the website. Someone was within a few feet of the door all day and evening. The 2nd day air package (needed for a New Years Day event) was finally delivered on 2 January 2013. This was unfortunate and frustrating, but wasn't the worst part of my recent experience with UPS. Numerous attempts were made via Twitter, the UPS website, and email, to get some sort of explanation about what went wrong. Representatives of UPS did nothing in response to the situation but offer scripted responses, lacking in any specific detail which would indicate that they cared enough to look into the problem. A string of non-answers, phony apologies, delaying tactics, handoffs to the next "customer service" rep to tell me how sorry they are that I'm frustrated, and how much they want to "get to the bottom of this." The problem? They never really do anything; they never act on the feedback or information I gave them.
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Review
#469820 Review #469820 is a subjective opinion of poster.

UPS NEVER EVER DELIVER MY PACKAGES WHEN I WANT THEM, I JOINED THEIR SO-CALLED "MY CHOICE" PAID THEM MONEY AND NEVER EVER RECEIVE MY PACKAGES

I HATE UPS...WE WORK ALL DAY LIKE ALL UPS EMPLOYEES. WHEN AM I SUPPOSED TO RECEIVED MY PACKAGES? WELL I JOIN THEIR BOGUS "MY CHOICE" PROGRAM TO REQUEST PACKAGES BE DELIVERED WHEN I RETURN HOME AFTER WORK AT 5PM OR ON A SATURDAY, HA, WELL THAT NEVER HAPPENS, MORE AND MORE EXCUSES. DRIVERS ARE NASTY, INCOMPETENT, RUDE, IGNORANT AND SO MUCH MORE. I HAVE BEEN TOLD THAT DRIVERS CANNOT BE CONTACTED IN THEIR TRUCKS...BULL . I HAVE ASKED FOR SUPERVISORS TO CALL ME BACK, NEVER, I HAVE TRIED FOR 2 DAYS TO GET IN TOUCH WITH SOMEONE FROM THE CORPORATE OFFICE TO FILE A COMPLAINT, NOT HAPPENING. TRY TO CALL THEM, WHAT A JOKE. YOU GET RE-ROUTED RIGHT BACK TO UPS IDIOTS WITH THE SAME LAME EXCUSES AND LIES AND *** SOMEBODY HAS TO DO SOMETHING TO PUT THESE INCOMPETENT PEOPLE OUT OF BUSINESS......
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1 comment
Anonymous
#771175

email them at help@ups.com and leave tracking number, and details about what is going on and they are good about helping people through that way. Goodluck, im still waiting on my stuff to make it to my house that was supposed to be here 3 days ago, but when I emailed them my package moved when it had been sitting in a hub for 4 days with no info :x

Review
#469784 Review #469784 is a subjective opinion of poster.
Loss
$200

UPS in San Joaquin Hills, California - Liars who will give you a different answer every time you call.

Their "customer service" line is a joke. These people are liars and *** artists who will tell you anything to get you off the phone. I had a pkg supposed to be delivered yesterday that I purposely paid extra to have delivered today on my day off. Why did I do this? Because they ignore my notes and requests to deliver to our management office and do shady *** like THROW MY PACKAGES ON MY BALCONY ON THE SECOND FLOOR! So I go to track my pkg last night and low and behold, they charged my card the money but the pkg isn't coming when I specified I wanted it. I then called and got talked down to by a rude agent who despite me asking to supervisor, put me back on a que for 15 minutes to speak to a regular agent. It took my husband 2 1/2 hrs to get to a supervisor and even they are ride and horrible. It makes me not want to order anything delivered by them.
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Review
#469780 Review #469780 is a subjective opinion of poster.

UPS IS UNRELIABLE 2 shipments in 2 weeks....Both delayed

1) Blackberry died a few days after Christmas. Verizon paid ups fee to overnight it to me. After waiting several days (even though the tracking info online said it would be delivered) I finally had to drive 22 miles to the local UPS depo to pick it up. I was told they were still working through their Christmas backlog. My question if they were still back logged why did they accept my overnight order....why didn't they tell Verizon that they could not deliver it the next day? 2) My PC was repaired and shipped back to me for overnight and delivery by 10:30 am, it is now 11:30 am and I am told it is on the truck and that I should have it by 8 pm or earlier today UPS has become very very unreliable, anytime I have a choice I will select fed ex or usps, anyone but ups
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Review
#469777 Review #469777 is a subjective opinion of poster.
I'm writing to you to discuss my extreme dissatisfaction with your shipping. I paid extra money to have an item sent via 2 day delivery. My home has an enclosed porch with a door thats unlocked and it's about 15 feet away from the real house door. The UPS driver...
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Review
#469711 Review #469711 is a subjective opinion of poster.
Loss
$25

UPS Still Hasn't Delivered My Package

I ordered a pair of head phones on December 11th, and UPS claimed it would come on the 17th. That day came and went, and I kept on waiting. It was the holiday season, after all. But after two more weeks, I got frustrated. I went to check were my package was stranded, and it was in Mesquite. It had been for the past half month. It was leaving Mesquite, only to get delivered right back to it. Now, it's January 9th, and it is still stuck in Mesquite. The last tracking detail was on December 28, in which it stated that it "arrived in Mesquite." The Mesquite UPS post has no excuse for this. I looked around, and apparently, many people have packages stuck or "missing" there. I ordered 3-5 day shipping, and it's almost been a month. They have no excuse, especially when USPS and FedEx have been delivering packages throughout the holiday system with minimal setbacks.
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Review
#469692 Review #469692 is a subjective opinion of poster.