Latest review first
UPS-No Package, Worst Customer Service!
This is the worst service i have ever received. I never received an expensive xmas gift for my mom and started an investigation after a week with no updates . They said I would get an answer in 8 days and of course i didn't. I got shuffled around to different departments every time i called with no answers, no money and no package. I spoke to a supervisor, 17 DAYS after i started the investigation and she was so rude and actually HUNG UP on me even though i was so nice on the phone despite this ordeal. I have never in my life been treated like this. I will never use UPS again and i advise everyone to do the same unless you want to spend hours of your life on the phone getting nowhere. I don't see a resolve in sight and unfortunately see this same story posted along the internet among many others. BEWARE!
UPS in London, England - Hidden extra delivery costs added a 60% hike to a small parcel
UPS added a doorstep demand of £28.22 for a small parcel from the USA costing £48.22. The invoice merely read VAT £17.22, total £28.22. On pursuing this UPS said it calculated this £28 by adding shipping costs of £31.10 to an item for which shipping had already been pre-paid; then charging 20% VAT on the value of the product plus its undeclared shipping charge; plus it added another £11 for delivery! None of this was declared by the seller, Mophie, though there was a small print tag at the bottom of the page which led to a statement saying: "The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process." So watch out and check before buying to see if UPS is the company involved!
Ordered a MacBook Pro off of Apple's website, was sent to UPS from Apple the next day. I get a Friday delivery date from UPS with expedited 2nd Day Air, was looking forward to Friday. Wake up Friday morning and see that there is a shipping exception, and the package...
UPS in Edmonton, Alberta - Worst experiences with receiving packages on time
UPS has been the worst shipping company to deal with. Ordered a package online a few weeks ago and selected the expedited shipping on a time sensitive package. On the Friday the package was supposed to arrive, tracked it to the town I was in before closing time, was told by customer service I would now not receive the package until Monday and I was could not pick it up myself because they could not give me the address of the depot. I did not receive this package on time before I had to leave town and had to have it dropped off at a friend's place on Monday which was completely useless since I left town and needed the package before Monday. Order another package a few weeks later and had no choice but to use UPS (expedited). On the day of arrival received a tracking notification that a delivery attempt had been made at my apartment, although no phone call and no notice and no indication besides online that the driver had been here. Called customer service, told to pick it up myself at a depot in the afternoon. Went to the depot and was told I could not pick it up until Monday because the driver would not be back before closing time. I will be working the Monday to Thursday until after the depot closes so will not be able to pick the package up until Friday myself, despite having paid the 115 dollars to have it delivered to my home. In the last month I have spent over 200 dollars on shipping with UPS and it has been completely for nothing. UPS customer service would not refund my money and I will make a point of never using UPS if at all possible.
UPS - Package offloaded from airplane
My girlfriend from the UK sent the package on January 13. It entered my country on the 15th but the tracking said it was offloaded from the airplane so I waited for an update. But my package never moved, and now it's the 18th and still no update. I tried to email them asking for an explanation but never provided one. We chose UPS Express Saver but it has been 6 days! So slow. And even if the plane offloaded my parcel the first time due to unforeseen circumstances, doesn't UPS have a back-up plan? Can't they just board it on a different plane? Does it really have to stay in their facility for 3 days? What the ***?!
UPS - WORSE delivery service EVER
this is the second time I ordered something an ups is the delivery service. The first time I ordered something it was a few days before Christmas, I chose the two day shipping option. It was supposed to be delivered by dec 24th. Since it was the day before Christmas I let it go. There were 4 ups trucks in my neighborhood that day one of those trucks had my package but because ups is incompetent I and lazy I didn't get my package till the day after Christmas. This time my package was shipped again through ups and again it says it is out for delivery and the ups trucks have already been through my neighborhood and the ups drivers are the laziest and most incompetent people ever. They have my package on the truck and been down my road and they do not want to deliver it. This is the worse shipping company EVER. Ups needs to close down completely. They should never deliver again.
UPS in Burlington, Ontario - A DICTATORSHIP
My Co. has been in business for 30 years and no one has treated us with such disrespect. Three times they have assigned account numbers to us without permission to charge brokerage & duties on unsolicited samples. When we complained our service ( they have almost become an essential service!) and credit were threatened. Most recently they put one of these returns on customs hold in Kentucky and notified us with a garbled message off hours. Although the hold may be justified, there is simply no way to call them. So far three long distance hours and time spent on hold. Simply stated they use goods as hostage to bleed all they can from you and clearly are excepting more business than they can handle.
Mentally disadvantaged employer, UPS that is, not the employees
Over the last 5 months, I have ordered 6 items that were shipped via UPS despite my warnings to the vendor that they are incompetent. Of the 6, 4 were lost or misdirected. The misdirected item was finally allocated to their local facility for an additional 6 days after the return to vendor date. After 5 E-letters, accomplishing nothing but a mechanized acknowledgment, and 4 phone calls, one of which reached someone who actually knew something, the violation of company doctrine was accomplished and I was able to breach the security of UPS HAH HAH HAH, and get my package. The other 3 items required the cooperation of the vendors, a lengthy wait while UPS searched for the lost articles without a clue as to how to proceed, and after 4 -6 weeks, I got replacements, one of which was medication which I had to reorder. There should be a federal regulation that compensates the buyer for time spent helping the *** companies that couldn't care less. However, since the companies essentially control Congress except on the issues not invoving their profits, don't hold your breath. Amazingly, only a few companies provide instruction blanks for consumers who've been through this. Shape up you turkeys.
UPS -- Service ***
I will never again buy from a vendor that uses UPS for their deliveries. Once again, UPS has failed to deliver. They got a package all the way from CA to GA and then sent it back to CA, recording that the "Vendor requested the package to be returned." Of course, the vendor did no such thing. The vendor was shocked when I called to ask them why they had "recalled" my package. Note that it has now been 10 days since I placed my order and I suspect I will be waiting another 10 before it (maybe) comes. I live in a remote location and have tried repeatedly (phone, website) to help them get deliveries to me. But no. They just lie and blame someone else. This is not the first time. Fed Ex and USPS have figured this out and work with me very effectively. UPS not only fails as a delivery service but fails in handling phone calls. (Not my problem, they believe.) They just don't get logistics. Never again, UPS.
UPS in Botany, New South Wales - Bunch of rude bastards
Driver claims he rung the bell. He didn't. I ring them up, they connect me to the Philippines. That guy says someone will call back. Enter the rude *** and ***. She stays on the phone arguing with me, basically calling me a liar, with the driver on the other line or something. When I told her it was impossible, she suggested maybe my *** buzzer was broken. I swear, I hope to God UPS and every condescending retard that works there get cancer. They always do this and I wish Amazon would get rid of the contracts with these rodents once and for all.
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