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UPS in Calgary, Alberta - Did not deliver!!!!!!!

Checked the tracking for my package (ordered through amazon.ca) on the UPS website on monday as it had not arrived at my house and the status claimed "Delivered"!!!!!! Sure did not receive it!! So contacted amazon and was advised to wait till wednesday (as this apparently happens!? Although not sure why I'm shocked, I've never once had a good experience with UPS) So of course my package still hasn't arrived and now waiting on amazon to get my order to me. Too bad online stores don't allow customers to choose their courier! Impossible to call UPS either to complain as they don't give a *** and have terrible customer service once you finally reach a person (which is next to impossible, as I've done that several times and have given up!)
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1 comment
Mike_mn
#779894

Happened to me with a different carrier. Turned out they delivered to the wrong address.

Best to call and open an issue/tick immediately. I did this, and while they were getting in contact with the driver, a day later the neighbor delivered the packed to me! That was nice of him.

Turned out that my address was incorrect on Google maps.

I corrected this on Google Maps by submitting an address location correction request. Which they corrected a few weeks later.

Review
#473430 Review #473430 is a subjective opinion of poster.
Loss
$40

UPS in Enfield, Connecticut - Terrible service

Ups tried to deliver a package that required signature when I wasn't here. They left a slip saying they would try again the following day between 2-5. I took off of work the following day and was home at 12 and there was a slip on my door saying they tried to deliver at 10:30 am, only 4 hours off their estimated time. Then I called ups to ask what they could do and they put it on hold for me at the facility. Needless to say when I got to the facility the package was not there and would not be there until 8pm. They wouldn't accommodate me at all and had the worst customer service. They also don't deliver on Saturdays so for those of is that work apparently we can't have packages delivered which defeats the purpose of purchasing something online.
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1 comment
LadyScot
#779343

UPS is a business with business hours just like the business you work for. Have the package delivered to you at work if it is such an inconvenience.

Review
#473276 Review #473276 is a subjective opinion of poster.

UPS in Winder, Georgia - Expensive purchase delivered to wrong house

I ordered a rather pricey item online, roughly $1,000. The shipping address was CLEARLY printed on the label, yet my package was delivered 5 houses up. Thankfully we have honest neighbors who walked down the package after noticing that the shipping address was obviously not addressed to their home. I do not understand how this mistake was made, as the home numbers were NOT even close to my home number. Completely irresponsible on UPS's part. The only reason I caught this mistake before receiving the package was because I was able to track the shipping online, and saw that the package was "delivered"... Unfortunately, not to it's correct owner.
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3 comments
Anonymous
#779939

Hello,

I had a somewhat similar problem like you have. However, my situation is different.

I had a laptop issue that I sent to Staples for repairs. They can't repair it, so asked me to get the address and other information from Acer to give Staples.

I should mention that I live in a small town and UPS is the only company here. Anyway, I did get the UPS tracking number from Staples. Tracked the package to Burnaby (Where it was supposed to be going).

Then I looked up the Acer Case number and it was not there. I called Acer and they mentioned that they might not get it until Monday. I checked Monday, and it's still not there. So I called Acer and I also gave them the UPS tracking number.

I also called UPS and they said that it was delivered. But it's not showing up in Acer's website. One of the Acer agents said that it might be at the Staples Depot in Burnaby.

The next day, I went to Staples in my area, and showed them what happened (I printed off a letter, the UPS tracking number, and the Acer Case number).

They said that they will look into it as well. I went come and found that the Acer case number is closed. I called and the reason why it is closed was because the laptop is at the Staples Depot in Burnaby.

I got a call today from the Staples in my area, saying that they did contact the Staples in Burnaby and explained that the computer was supposed to be at Acer (The address was clearly printed after all). Now my are Staples is trying to find out how to get Acer to re-open the case id.

I did contact the investigator and gave her the local Staples number (I will have to call Staples in my area to give them her phone number).

I also called UPS to make a complaint. At the same time, I looked up the address of the Staples in Burnaby. There were three and none where close to the address that I provided to Acer.

Worst, UPS Canada doesn't have a complaints department.

It was the driver who totally screwed up. And I put a complaint to the BBB.

Anonymous
#779793

Odd normally high value items require a signature. Its good that you got your item though. As already stated, if you hadn't and it had coverage, you'd have been made whole anyway.

LadyScot
#779346

As long as human beings are still delivering the mail, mistakes, human mistakes, will be made. You got the package, and even if you hadn't, UPS offers insurance so you would have gotten your money back.

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Review
#473262 Review #473262 is a subjective opinion of poster.

UPS in New York, New York - Workers not doing their job

Every time I order a package the UPS worker never delivers my package, he never knocks on my door. He just signs the invoice as attempted and leaves it on my door every time!!!!! I have 3 dogs whome bark when there's a knock on my door and they didn't even knock today when I got the SMS txt stating there was an attempt. I'm fed up, filed 1 complaint already and soon to be more until he starts actually doing his job. I've missed work waiting for my packages. this is not good customer service! and ups customer service does nothing about their workers until you go to the store in person and actually complain! fed up!
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1 comment
Anonymous
#778776

They like FedEx are a monopoly in this country, and we are stuck if we shop online. And the company's we buy from don't give a *** either.

These *** got us good.

If possible start using USPS, they are even cheaper in most instances, perhaps not as convenient but their people really care they still have a job.

Review
#473085 Review #473085 is a subjective opinion of poster.

Absolute disgrace UPS without any Regulatory Authority

UPS is absolute disgrace. Also I met a sector without Regulatory Authority (I have not searched any one). The below is a brief summary of my experience based on email communications. ----- I am angry with your service. For a small Christmas gift, you can impose an extra charge of 13.36 CAD without any reason. My friend paid the full delivery fee to you and you never told him this extra charge when he posted it. Particularly, your staff can change the charge story again and again but no any reason is reasonable or legal. 01/31/2013: I was told an extra charge of a brokerage COD for 13.36 CAD by UPS staff A. >> I ask why the parcel needed a brokerage COD for 13.36 CAD? 01/01/2014: I was told by UPS staff A that the customs clearance procedure requires the broker to perform, on behalf of the importer, a number of tasks. Your rates for customs clearance into Canada at: http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html >> The first time for charge reason change from a brokerage COD to the customer clearance. This gift is from China, which means UPS Worldwide free for Entry Preparation Charges for the small gift. According to your rates for the customs clearance website, there are no any items to charge my gift! 01/02/2014: I was told by UPS staff B that some international shipments may require a brokerage COD if the receiver does not have a UPS importer account. A brokerage COD collects charges for Brokerage, Taxes and Duty. He listed several the four Canadian gift exemption: the value cannot exceed 60: CAD, not be alcohol or tobacco, be new and purchased within one year, from one individual to another. >> My gift meets all the four gift exemption requirements! Why did you charge? I am surprising that the staff at such a big company answer the customers like this without any exact reasons, and changing reasons? 01/02/2014: I was told by UPS staff B the below breakdown of import charges: Duty $1.46; GST $1.40; Entry Preparation Fee $10.00; Brokerage GST $0.50; Total Charges $13.36. >> Firstly this gift is from China, which means UPS Worldwide free for Entry Preparation Charges according to your above own website. Why did you charge Entry Preparation Fee $10:00? Secondly, no any item fee is exact $10.00 in your link charge list. This means that you charge something without any regulation. 01/07/2014: I was told by UPS staff B that the fee that has been applied to your shipment is a Bond (Disbursement) fees (minimum of $5.85 on all Standard shipments; minimum of $10.00 on all Express and Expedited shipments of the amount advanced by UPS). >> Again I was told a new fee story. Do you change your fee stories randomly like this? Furthermore, I am surprising that such a big company has no any email or phone complaint approaches. When I want to complain, I must post a letter! 01/10/2014: I sent the above summary of my complaint to them through their online form. 01/13/2014: UPS staff C recognized that ‘As this was an air shipment, the Entry Preparation Fee was free of charge.’ However, Sharon told me a new breakdown of the charge: Entry Preparation Fee was changed to Bond fee and Brokerage GST was changed to Tax on Bond fee! >> Again I was told a new fee story. For your broken down, do UPS staff feel ridiculous for a small gift of low value to charge duty, tax and bond? Their staff gave examples that need to charge duty and tax. However, my gift is qualifying for the Canadian gift exemption. Why do UPS charge it? I am not professional. However, this is common sense. If such a small gift of low value needs to be charged so much, any gift should be charged. Please see your website: To avoid bond fees, call 1-800-PICK-UPS and ask about our Prepayment or Electronic Funds Transfer (EFT) plans. It is clear that both I and sender have not given any advices about the charge in advance. 01/13/2014: I was told by UPS staff C that ‘The charges have not changed and we have only attempted to clarify the matter for you.’ Sharon wrote “It was previously explained to you that this shipment did not qualify for the gift exemption as it was sent from a business to a business. The shipper/sender should have indicated that this was a "person to person" gift shipment. There would be a cost of $15 to have this shipment amended with new paperwork. As your import fees were only $13.36, this would not be a cost effective decision.” >> Now Sharon changed the charge story again. The gift exemption is based on "person to person" or “a business to a business.” I emailed my question to UPS staff C. Again you change your story of the charge to so-called business to business. If any so-called business to business, you should remind the charge when my friend posted the gift rather than now! Furthermore, your website have not shown any difference about a business to a business and a person to a person. If any difference, do you charge tax and duty of a Christmas card from a business to a business? Is it ridiculous that such a big company can change the charge reason frequently only if the charge price is same? We do not waste time. You, as professional, should give me the full contact information of the Regulatory Authority for your UPS sector! I will contact them directly. They should explain why you change your stories again and again since you cannot explain the charge by yourself. In most of my emails, I asked them to provide contact information of their UPS Regulatory Authority but they never gave me. ----- Since my last email, I never receive their response again
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Review
#472958 Review #472958 is a subjective opinion of poster.

UPS supposedly left my package at my door

on 1/24/14 i waited at home all day for a package i had overnighted. i went to go check tracking and it was posted as being delievered at 1:35pm now why didnt UPS knock on the door and also i live in a place were you have to be buzzed in or someone comes and opens the door for you. question is who opened the door for this driver if he did in fact leave my package now i'm stuck waiting on an investigation what they need to do is get a policy were you just cant leave someones package sitting out in plain view for someone to steal.
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Review
#472937 Review #472937 is a subjective opinion of poster.
Loss
$261
Featured
Damaged personal belongings by UPS
Damaged personal belongings by UPS
Damaged personal belongings by UPS
Damaged personal belongings by UPS
Damaged personal belongings by UPS
I had my personal things came from India by UPS. Everything was packed by professional courier agency as per guidelines of UPS. UPS-India does not accept any loose parcels or any improper packaging with complete list of items. They sent my boxes to Canad, when I opened...
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1 comment
Anonymous
#1014817

Looks like poor packaging

Review
#472835 Review #472835 is a subjective opinion of poster.
Loss
$1070
Tags
  • UPS courier service
I live in an apartment building and there's an intercom at the front entrance. The driver was too lazy to ring the buzzer so he just left a delivery notice at the front entrance. I called them and the just said that he will pass by another day. When I wanted to make a...
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1 comment
Anonymous
#780491

UPS is an absolute disgrace and fraud, they tell so much lies and cannot help you, I will never ship even an ant with UPS and those who are planning to do it please be careful, I recently received a shipment from Miami to Canada and it was a mes.

Review
#472736 Review #472736 is a subjective opinion of poster.

UPS in Jersey City, New Jersey - Lying about Failed Delivery Attempts

I have a home based office. My desk is by a window on a one way street. I can clearly see the street in front of building while sitting at my desk. UPS has repeatedly lied about delivery attempts. On days when I am expecting an important delivery, I monitor UPS tracking through their site (and text updates). BTW - These are deliveries sent by companies that only offer delivery through UPS (I never use them to send items out). And yet, even though I am home all day, waiting, and monitoring UPS tracking, the pathetic idiots have the audacity to lie about "attempted deliveries". They don't even bother leaving a notice on the door. UPS lacks any means to monitor their drivers, as calling their laughable customer service does no good. When packages do arrive, they are frequently damaged in transit. Last week UPS left a package on my porch with a split seam and the contents partially hanging out. Jersey City UPS drivers are a vile horde of knuckle dragging reprobates. I pray for the day UPS goes bankrupt. If it's brown, flush it down...to into the bowels of H-E-double hockey sticks.
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Review
#472728 Review #472728 is a subjective opinion of poster.
Tags
  • liars
  • delivery attempts

UPS in Toms River, New Jersey - I tried calling customer service and I was transfered to a IT rep named Mandeep.

I've never had such a terrible experience with any company that I've dealt with over the phone. Mandeep was extremely rude and unprofessional and refused to transfer me to someone who could answer my question. Whomever is in charge of this Mandeep guy should fire him. He was the rudest person I have ever dealt with at any NJ UPS.. If you get on the phone with Mandeep please just hang up because he is no help. Your better off talking to a rock and calling it a day. He should be fired with disgrace!!!! remember the name Mandeep!!!!! He's definately not right in the head and isn't very easy to ignore............................
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Review
#472726 Review #472726 is a subjective opinion of poster.