Latest review first
UPS in Brigantine, New Jersey - Delievered my package to the wrong person
Ups you guys *** suck. This happened before with this *** company. I payed 40$ for this package and they send it to the wrong person? MAYBE *** USE A GPS. THATS MY MONEY THAT YOURE GIVING TO A RANDOM STRANGER. HONESTLY YOU GUYS NEED TL CLOSE DOWN BECAUSE YOUR EMPLOYEES SUCK ASSSSSSSSS. OH THIS ISNT THE FIRST *** TIME YOU GUYS SCREWED UP. IT HAPPENED TWICE AND ILL BE DAMNED IF IT HAPPENS THREE TIMES. PLEASE USE YOUR *** BRAINS. Frankly you guys are the worse shipping company ever. Deliever the package to the right person you *** sick of UPS
UPS in Edmonton, Alberta - Lied to me....Made delay
UPS charged me $150 for a document shipping. They told me it will be delivered within 6days; however, it took 11days to deliver. So frustrating. They lied to me...otherwise I would have use DHL/FedEX. UPS is bad at commitment. Do not trust them, never. My document was really important to send as early as possible. They just lie to me. *** UPS. They did not understand me importance. Shame on them. After reading this review, please be careful. If you want to send something which is really important or emergency please, my request, do not use UPS. They are not I will never use UPS.
Bought a $5 guarantee delivery at UPS for 3 day delivery
Bought a $5 guarantee delivery at UPS, Guilford, CT to Atlanta, GA. Package (eye glasses for a trip) arrived two days late. Party already left for trip without glasses. UPS said not guaranteed for adverse weather. But I bought a guarantee for three day delivery. What does guarantee cover me for. UPS did not give a refund. In addition they did not every refund the $5 for the guarantee. This package was eye glasses for a seventy eight year old man, who was going on vacation. He left for the trip without the glasses. UPS sells a guarantee, with no accountability.
UPS - My packaged has arrived in Lachine QC 3 times so far....
Ok, so these guys are the slowest place to order anything in my experience, this time this is what happened. Lachine, QC, Canada 01/31/2014 11:00 P.M. Arrival Scan 01/31/2014 8:00 P.M. Departure Scan 01/31/2014 3:00 A.M. Arrival Scan 01/31/2014 2:55 A.M. Departure Scan Lachine, QC, Canada 01/30/2014 1:56 P.M. Arrival Scan Richmond, BC, Canada 01/28/2014 1:10 A.M. Departure Scan Richmond, BC, Canada 01/27/2014 10:29 P.M. Origin Scan Canada 01/27/2014 7:06 P.M. Order Processed: Ready for UPS It took them 12 hours to ship the package for an hour then get it back... ???
UPS "lost" my package
I purchase online and they sent my package with expensive lingerie with UPS. Suddenly, UPS kept my package from 01/28/14 to 01/3014 stationed at Nashville TN falsely alleging adverse weather condition. I went to weather channel site to see the whole month of January 2014 the forecast weather of Nashville TN. 28 OBSERVED Hi 18°F Lo 10°F Precip (in) 0in. 29 OBSERVED Hi 27°F ***PARTIALLY SUNSHINE, they kept package sitting Lo 4°F Precip (in) 0in. 30 OBSERVED Hi 42°F. SUPPOSED DELIVERY DAY Lo 8°F Precip (in) 0in. They scanned the package leaving Nashville to FLORIDA on the morning January 30, 2014. The package was supposed to be delivered on january 30 as I waited 6 business days. Today, I phone UPS several times and they don't know where is my package. I also contacted the sender. I suspected my package was stolen by one of their employees. UPS has worsened I the latest years. As this video shows UPS EMPLOYEE stealing http://m.youtube.com/watch?v=j6aIPIsUE5I&desktop_uri=%2Fwatch%3Fv%3Dj6aIPIsUE5I
UPS in Swannanoa, North Carolina - Hazardous conditions delay, my ***
I have 5 separate packages waiting to be delivered. 2 due 3 days ago, 1 due each day since. ALL have been held up to "weather / hazardous conditions" yet today was 50 outside and no road closures or issues (snow all gone). Customer service said they KNOW the roads are clear and the delay was because of a back-log of packages delayed by weather from Tuesday's storm and that they would be delivered according to priority. 2 of my packages were OVERNIGHTS due this past Tuesday but they aren't priority according to UPS. So what is? *** poor delivery service that should have gone out of business a LONG time ago.
UPS in Toronto, Ontario - Unprofessional staff who misbehave
below is the email that i wrote to there cel Your staff and organization in last 24 hour has been the WORST ever. They are got our order for pickup from 9 am till 1 pm. Then till 12 15 no one shows up. So i called and they " oh it was cancelled"... when i asked by whom as we never did they said we don't know, it may be by accident. No one called us also. So they said we have now scheduled a booking till 3 pm. Then dispatch center called my wife saying we can't take till 7. Then a driver who was vvvv rude on phone said he will come at 6 30 PM and can't come before. He said he left labels in lobby to have it picked up. HE then told me that at 12 he came and he was given 261 as apt. That was not my fault it was UPS fault !!!... i asked why he didn't call he had no answer at all and misbehaved. Okay i said come at 6 30 then and i would lv all my day work and come at 6 30. At 5 30 i was down on lobby level when i saw a UPS driver in a crowded elevator, I told him wait for me ill come up. I had labels in my hand. The 2 min it took me to get back up this ridiculous person misbehaved with my wife, sister in law. We had bags lined up for him to take. All was set. He said oh the address label is not pasted so i can't wait. I told him it is in my hand. But he misbehaved so much that my sister in law started calling police as No one can come to ur house and harass you like this. I took his pic also. If this is what UPS stands for - in competence, unprofessionalism, misbehaving, then i see a bleak future. I don't care for my luggage move, i can hire another person but someone coming to my home and misbehaving with my family, completely unacceptable. I have taken his pic, if no action is taken I am in right to report this to authorities. Extremely disappointed
UPS in Lewes, Delaware - Package not delivered when scheduled
package sent from ca to de, scheduled delivery 31 jan, got home from work checked tracking update arrived in laurel md at 240 am and update states that delivery not until Monday 2/3 due to adverse weather conditions, what adverse weather conditions are they talking about sunny and 40 here today, just another bad shipping problem with ups? what is the problem no roads are closed no new snow storms, seems like they dropped the ball again? there is no way they have adverse weather conditions in md the latest snow storm was not in that area it was a coastal event.
UPS in Tampa, Florida - Unorganized mess
I ordered a new phone that I needed ASAP. Supposed to arrive on Wednesday, instead they went from Tennessee to Jacksonville FL (Way off route from Tampa). Then I looked again and they went back to Tennessee for "acclimate weather". Mind you this is in Florida, I'm from Minnesota what kind of weather could possibly delay a truck here??? I checked the conditions and there was nothing wrong. Then I looked and it went to South Carolina. Now I'm just hoping it arrives by friday before 5 as I will not be able to get the package until Monday otherwise. I don't understand how such a dysfunctional company is in business.
UPS lied, manipulated and almost cost me my job.
I called in a return for an Apple product, I was told to pick a pick date and time that was good for me, she listed all options all which included morning pick ups. I explained I worked and it had to be before 3pm, and that I needed a receipt. I was told it wasn't a problem 9-3 was in the system for the following day and all was well. The day of pick up a female dispatcher called me mid afternoon to inform me that UPS would only be in my area between 2pm and 4pm on any given day and that I either I drop it off at a UPS store or I had to have a pick up ONLY during that time frame. I asked if something is delivered to my home in the am why in earth could it not be picked up, and she actually told me that it didn't work that way, they weren't allowed to pick up from the same place they delivered!??! How asinine and unproductive!! Feeling utterly trapped as Apple required it to be shipped within the four days and I have no car and a child to pick up after school each day my only option was to take time off work and wait for them between 2-4 the following day. My boss wanted me in at 530, with transit 430 was the latest I could leave. At 3pm I phoned and was informed that someone would be there by 6! I clearly for quite upset, explained the pick up was put off from the day before, explained that I was told a very specific time frame of 2-4 and now they were giving me yet another song and dance. He "wrote down in the notes" that 4pm pick up was needed, and then hung up. At 430 the truck still had not arrived. I called and asked to speak to a supervisor. She came on and proceeded to tell me that UPS doesn't do morning residential pick ups nor do they provide receipts, furthermore she could not tell me where the truck was and would not assist me any further and that it was put in for 9-6pm today. You could imagine my outrage. While I didn't raise my voice, I began to question her operations standards, peppering her with simple and logical questions such as "why do you offer am pickup when we call?" and "why do you allow your dispatchers to lie to clients and not input in the correct information? Well I guess common sense was too much for her brain because instead of answering this UPS supervisor hung up on me. That alone tells you what kind of management is in charge at that company. The fact that deceit is at the core of their businesses practice should be enough to put them into the ground, but the fact that they "don't allow drivers to pick up when dropping off" should allow the demise of UPS sooner rather than later. I will never buy Apple nor ship UPS ever again. Since I didn't not get a receipt nor was made to sign anything, I made sure I made a video showing the UPS driver, who was not surprisingly extremely rude picking up my package, which probably has a higher chance of being "lost" than actually making it back to Apple.
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