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UPS in Doylestown, Pennsylvania - Payed 3 day shipping, gets delayed for 4 more days.

I payed $40 for a package to arrive on Valentines day for my girlfriend. It was paid specifically for that day and in the package included her birthday gift as well, which was 2 days later. The package gets delayed until Tuesday, which is what day it would arrive if I payed for normal ground shipping. They will not compensate/refund. Basically paid $40 for 7 day shipping. Will not ever use UPS again. They just lost a customer who spends hundreds on shipping a year and earned a bad review and following up with word of mouth. Thanks a lot UPS
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4 comments
Anonymous
#785385

The weasther caused delay in delivery your your shipment, plain and simple.

That becomes the fault of UPS how ?

Anonymous
#785372

I did not wait last minute. I waited for a product to be released to pick up and send along with the package.

The winter storms was not guaranteed to hit until Thursday. I'm sure if you spent a large amount of money for a special occasion and it did not turn out as expected you would be extremely disappointed as well, so put yourself in my position.

Anonymous
#785327

So you wait until the last minute, even though numerous states were affected by the winter storms that hit.

Then, you are mad because that UPS could not make your package magically appear ?

Anonymous
#785285

You do realize thousands of flights are currently grounded including UPS?

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Review
#475649 Review #475649 is a subjective opinion of poster.

UPS in Toronto, Ontario - Wine Shipment Destroyed

Ordered a pickup from Vintage Wines in Ontario to be shipped to British Columbia. These people package the wines in Styrofoam containers and are very professional. According to the shipper, the pickup guy was apparently incredibly rude and did not leave a waybill. I had no tracking number, UPS kept bouncing me from one department to the other with no response for 18 days. Today, after 3 phone calls and different answers, I just find out that damage has been reported and that it has been shipped back to the sender. It's been 22 days...more to come when I get the report from the shipper.
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Review
#475648 Review #475648 is a subjective opinion of poster.
Loss
$1100

UPS in Miami, Florida - 1st attempt made! yeah right!!

I was tracking my package ups never tried to deliver on my expected date then I see the status say customer wasn't home when I was..Of course no first attempt note was left because they never came! What a shame....no wonder my job chooses to use FedEx! SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER
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Review
#475536 Review #475536 is a subjective opinion of poster.
Tags
  • 1st attempt delivery
  • ups never came
This is the second time it had happened. I took a day off to sign for some delivery I'm expecting by UPS . There was no one knocking on the door nor info notice until around 3:30 PM when I went to sign for my Macy's stuff from another carrier . I got back and check the...
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3 comments
Anonymous
#854230

Another false complaint. Are all the "complaints" on this website false?

You ended the conversation, said the ending words of "Okay thank you," and then the person hung up because the conversation was over with. So no one has ever "hung up on you," so WTF are you even talking about?!

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Review
#475517 Review #475517 is a subjective opinion of poster.

UPS in Memphis, Tennessee - No Pick Up

On 2/7/14 I called for a pickup of a package I got from Amazon. Monday 2/10/14 I called and asked if they have sent somebody to pick my package up they said yes. Yesterday 2/11/14 I called amazon again and they told me I should be getting a call today of rather they would be here today or tomorrow to pick up my package. When I received the call they lady said sorry for your inconvenience ma'am we will be sending a UPS truck to you today and that was around 1pm in the evening. As of right now 2/12/14 I still have the package and I'm highly upset poor service
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Review
#475292 Review #475292 is a subjective opinion of poster.

UPS in Durham, North Carolina - Throwing packages inside truck

I always wondered why packages arrived with crushed edges and torn wrappers, and now I know. I was sitting at my desk looking out my window as the UPS truck pulled in front of my house. I was waiting for a new laptop. The driver disappeared to the back of the truck, and suddenly I saw packages flying through the air, bouncing off the driver's seat and the front dashboard. I thought, oh God, could one of those be my laptop. Finally, the driver emerged from the truck bringing two packages up the drive. One was my laptop. I explained to him my distress at seeing the packages being thrown around inside the truck. He said he did not throw the laptop. I had no way of knowing for sure. But, now I know this!!! You don't want to see a restaurant prepare your dinner, and you don't want to see how UPS handles your package.
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1 comment
GeoffCarver
#784604

This is one of the reasons I hate UPS – union labor. I used to work for a union company and hated it.

The entire union culture turns a lot of good workers into bums. Union workers can do just about anything they want and get away with it, including what you witnessed. You would never see that happen with a FedEx driver because they're not union and they can be fired on the spot. Getting rid of a UPS driver is a lot more difficult.

If you were to call UPS and complain about it nothing would happen.

However, here's something to consider: next time be ready with a camcorder and post it on YouTube with the details of where it happened, driver's name, etc.

Then you might see something happen. The driver won't get fired, but he may get transferred to some inside warehouse job where he can get away with throwing packages around out of public view.

Review
#475266 Review #475266 is a subjective opinion of poster.
Received my package with nothing but an empty box. 2 pairs of Jordan shoes missing with only the shoe boxes in tact. Obviously stolen during transit or at the station it was shipped from. When I called the facility it was shipped from the manager told me they do not...
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1 comment
Anonymous
#784324

Not enough details here.

Was it a purchase off ebay?

Is the person who sent these a person you know and trust?

Review
#475134 Review #475134 is a subjective opinion of poster.

UPS in Kansas City, Missouri - Out for Delivery but Package Never Arrives

I was supposed to receive two packages, one on 02/04 and another on 02/05. Well it snowed on 02/04. I understand we have emergencies. From that day, everyday the status says the package is out for delivery and at the end of the day the status is updated as couldn't deliver because of emergency situation beyond UPS control. It is 02/10 today and I didn't receive the package. They are piece of ***. We pay for service not to be treated in this way. When I call customer service, all they can do is to just track it, that's all. I repeatedly asked them to make a note so that driver makes sure he delivers package the next business day but screw it, they are not willing to do it. *** company, I wish I had a better option.
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1 comment
Anonymous
#785141

I had a similar issue. Shipped a package off Monday feb.

10. New Orleans to Houston. It did not get there and I was told it was held up due to the weather. There was no freeze here or bad weather.

Send it ground and it is somehow now in Mesquite, Tx. Which is near Dallas.

4 days later and it somehow went to the wrong city. Never again will I use them!

Review
#475127 Review #475127 is a subjective opinion of poster.
Loss
$400

UPS in Bloomfield, Connecticut - Package Out For Delivery, But Never Arrives.

Package has been out for delivery for four business days, but has not yet arrived. On Wednesday and Thursday the reason for non-delivery was given as Emergency Conditions Beyond UPS' Control, which is acceptable given the snowstorm we had, but on Friday and Monday the reason given for non-delivery was that the premises were closed, even though I was at the office with the door unlocked and the lights on both times. The driver had never come down the driveway, had not entered our building, and had never left a failed delivery attempt notice on our office door. UPS needs to find drivers who can find addresses, or who can ask for help when they can't.
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Review
#475102 Review #475102 is a subjective opinion of poster.

UPS in Columbus, Ohio - Our Road Has Been Clear For Days

According to the online tracking information, our three packages arrived in our city on Thursday, Feb. 6. They were scanned, and on Friday, Feb. 7, they showed online as "out for delivery." They never arrived, and the online info was changed late in the afternoon to indicate that "Emergency conditions beyond UPS' control" prevented delivery. Many roads in our area are snow-covered, but ours has been clear since Wednesday, so we should be easily accessed. We assumed the packages would be delivered Saturday, the next day. Not so! We finally called and were told that our packages would be delivered Monday, Feb. 10. When I asked why the packages that couldn't be delivered on Friday weren't "first in line" for Saturday's run, I was referred to another department; however, I couldn't speak to anyone in that department. Instead, I had to leave contact information so they could "call me back." I provided the info UPS asked for, sat on hold for about three minutes, and was told they'd be in touch.....on Monday. I hung up. Sad to think a company like this draws business away from the USPS.
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1 comment
Anonymous
#783415

"Many roads in our area are snow-covered, but ours has been clear since Wednesday, so we should be easily accessed."

And how many roads are there between your house and the UPS hub? Your one street is not a good indication of the condition of other roads or even worse every other road in the area.

Review
#474839 Review #474839 is a subjective opinion of poster.