Filter by rating
filters
State:
Show
City:
Show
Product:
Show

UPS-OVERNIGHT PACKAGE HAS NOT ARRIVED!

I placed an OVERNIGHT order that was to be sent to me via UPS on 2/13/2014. The package never arrived. Upon calling UPS Customer Service- I was told that due to "bad weather conditions" the package would not arrive until 2/14/2014. Once again, THE PACKAGE DID NOT ARRIVE. Upon calling UPS Customer Service (again) I was told that the package shows to be in my area but stuck on a truck and would not arrive until Monday 2/17/2013. NOT ONLY DID UPS MANAGE TO RUIN CHRISTMAS BUT THEY ALSO MANAGED TO RUIN VALENTINE'S DAY!!!!! I WILL NEVER EVER ORDER ANYTHING THAT WOULD REQUIRE UPS TO DELIVER! I WILL ALSO COMPLAIN ABOUT UPS UNTIL I'M BLUE IN THE FACE! UPS SUCKS!!!!!
View full review
2 comments
Anonymous
#786140

Yeah, it's a shame UPS didn't use their weather machine to ensure there was no snow so your delivery showed up. Or they should have used their delivery trucks equipped with snowplows as a backup. Shame on this company for not trudging through the snow for you.

Anonymous
#785843

the same thing happened to me...I ordered a package on the 12th and overnighted it. The morning of the 13th I got an email stating that they were behind because of valentine's day and that it would be delivered on th 14th.

I even got an email that morning stating that it would be. Never got the package. Called them and they said it would be the 17th when it got delivered but couldn't give me a reason why. They just said that it was something out of their control.

I asked them what exactly and they said not sure.

On the 15th they said if I wanted it delievered on Saturday I had to pay a 20 dollar fee on top of the 25 dollars extra dollars I paid to overnight it. I will never use ups again.

View more comments (1)
Review
#475940 Review #475940 is a subjective opinion of poster.
Loss
$60

UPS in Fort Leonard Wood, Missouri - Driver sucks

I payed for 2 day shipping. I figured with me paying for it, my items would get here quicker tha with standard shipping. Well, I was completely wrong. The driver claimed that my address was incorrect when this isn't the first time I have received deliveries. I have received multiple deliveries to this address. I received no emails or text stating that they need me to contact them. They just change my delivery date to Monday which is the same as standard shipping. I feel that it's bs that I paid for 2 day shipping and the company *** up as a whole and I can't get my money back for them not fillowi through with their guaranteed delivery. It's 100% bull *** and they know it.
View full review
Review
#475828 Review #475828 is a subjective opinion of poster.

UPS in Providence, Rhode Island - Next day air paid - took 1 week for delivery

My dad sent me a package through his business for next day air. The package made it to within 30 minutes of me but was not delivered for 7 days. When I called and spoke with them they told me the trucks had been full so my package did not made it out as previously planned. When I asked if I could pick it up from the facility they said that it would not be possible since it had not been marked as a delivery that could be handled on Saturdays. This meant that it was locked up on a trailer with no access except for Monday through Friday. They also told me the money would not be refunded to the shipper because it was a business and "not my issue". When I asked if they could just return it to the sender they said that would not be a problem but the business/sender would have to pay for it.
View full review
Review
#475797 Review #475797 is a subjective opinion of poster.

UPS in Missoula, Montana - Poor notification service and complicated complaint procedure

I have never had a good experience with UPS when they deliver to my residence. It has nothing to do with the drivers, and everything to do with their system. The worst problem is with their notification system. The last package was sent back to the hub twice because they gave me the WRONG delivery time. Attempted delivery two hours BEFORE the time they said to expect so of course I was NOT home at that time. Yesterday they sent out a notification to expect my delivery this afternoon. So I make sure to be home. When there was no delivery, I went to the website to find out that the package had been stopped in Illinois due to bad weather BEFORE the delivery notification had been sent. I tried to complain, but the website makes it almost impossible. GO USPS. They're cheaper, they don't leave you hanging, and they're ours.
View full review
Review
#475681 Review #475681 is a subjective opinion of poster.

UPS in Doylestown, Pennsylvania - Payed 3 day shipping, gets delayed for 4 more days.

I payed $40 for a package to arrive on Valentines day for my girlfriend. It was paid specifically for that day and in the package included her birthday gift as well, which was 2 days later. The package gets delayed until Tuesday, which is what day it would arrive if I payed for normal ground shipping. They will not compensate/refund. Basically paid $40 for 7 day shipping. Will not ever use UPS again. They just lost a customer who spends hundreds on shipping a year and earned a bad review and following up with word of mouth. Thanks a lot UPS
View full review
4 comments
Anonymous
#785385

The weasther caused delay in delivery your your shipment, plain and simple.

That becomes the fault of UPS how ?

Anonymous
#785372

I did not wait last minute. I waited for a product to be released to pick up and send along with the package.

The winter storms was not guaranteed to hit until Thursday. I'm sure if you spent a large amount of money for a special occasion and it did not turn out as expected you would be extremely disappointed as well, so put yourself in my position.

Anonymous
#785327

So you wait until the last minute, even though numerous states were affected by the winter storms that hit.

Then, you are mad because that UPS could not make your package magically appear ?

Anonymous
#785285

You do realize thousands of flights are currently grounded including UPS?

View more comments (3)
Review
#475649 Review #475649 is a subjective opinion of poster.

UPS in Toronto, Ontario - Wine Shipment Destroyed

Ordered a pickup from Vintage Wines in Ontario to be shipped to British Columbia. These people package the wines in Styrofoam containers and are very professional. According to the shipper, the pickup guy was apparently incredibly rude and did not leave a waybill. I had no tracking number, UPS kept bouncing me from one department to the other with no response for 18 days. Today, after 3 phone calls and different answers, I just find out that damage has been reported and that it has been shipped back to the sender. It's been 22 days...more to come when I get the report from the shipper.
View full review
Review
#475648 Review #475648 is a subjective opinion of poster.
Loss
$1100

UPS in Miami, Florida - 1st attempt made! yeah right!!

I was tracking my package ups never tried to deliver on my expected date then I see the status say customer wasn't home when I was..Of course no first attempt note was left because they never came! What a shame....no wonder my job chooses to use FedEx! SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER
View full review
Review
#475536 Review #475536 is a subjective opinion of poster.
Tags
  • 1st attempt delivery
  • ups never came
This is the second time it had happened. I took a day off to sign for some delivery I'm expecting by UPS . There was no one knocking on the door nor info notice until around 3:30 PM when I went to sign for my Macy's stuff from another carrier . I got back and check the...
View full review
3 comments
Anonymous
#854230

Another false complaint. Are all the "complaints" on this website false?

You ended the conversation, said the ending words of "Okay thank you," and then the person hung up because the conversation was over with. So no one has ever "hung up on you," so WTF are you even talking about?!

View more comments
Review
#475517 Review #475517 is a subjective opinion of poster.

UPS in Memphis, Tennessee - No Pick Up

On 2/7/14 I called for a pickup of a package I got from Amazon. Monday 2/10/14 I called and asked if they have sent somebody to pick my package up they said yes. Yesterday 2/11/14 I called amazon again and they told me I should be getting a call today of rather they would be here today or tomorrow to pick up my package. When I received the call they lady said sorry for your inconvenience ma'am we will be sending a UPS truck to you today and that was around 1pm in the evening. As of right now 2/12/14 I still have the package and I'm highly upset poor service
View full review
Review
#475292 Review #475292 is a subjective opinion of poster.

UPS in Durham, North Carolina - Throwing packages inside truck

I always wondered why packages arrived with crushed edges and torn wrappers, and now I know. I was sitting at my desk looking out my window as the UPS truck pulled in front of my house. I was waiting for a new laptop. The driver disappeared to the back of the truck, and suddenly I saw packages flying through the air, bouncing off the driver's seat and the front dashboard. I thought, oh God, could one of those be my laptop. Finally, the driver emerged from the truck bringing two packages up the drive. One was my laptop. I explained to him my distress at seeing the packages being thrown around inside the truck. He said he did not throw the laptop. I had no way of knowing for sure. But, now I know this!!! You don't want to see a restaurant prepare your dinner, and you don't want to see how UPS handles your package.
View full review
1 comment
GeoffCarver
#784604

This is one of the reasons I hate UPS – union labor. I used to work for a union company and hated it.

The entire union culture turns a lot of good workers into bums. Union workers can do just about anything they want and get away with it, including what you witnessed. You would never see that happen with a FedEx driver because they're not union and they can be fired on the spot. Getting rid of a UPS driver is a lot more difficult.

If you were to call UPS and complain about it nothing would happen.

However, here's something to consider: next time be ready with a camcorder and post it on YouTube with the details of where it happened, driver's name, etc.

Then you might see something happen. The driver won't get fired, but he may get transferred to some inside warehouse job where he can get away with throwing packages around out of public view.

Review
#475266 Review #475266 is a subjective opinion of poster.