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UPS in Atlanta, Georgia - *** poor Customer Service and delivery

Worst customer service!! Called 7 times tracking a package and got 7 different answers. The last one took the cake. Package was scanned as being in Atlanta on 2/14. Still had not been delivered as of 2/17. Website says was in ATL on 2/14 at 3:54 pm. Departure Scan 2/16 4:51 pm. Arrived Doraville 2/16 5:24 om. as of 2/17 at 5 am was still sitting in Doraville due to adverse weather conditions.. Was sunny and 60 degrees. If a package is delayed have the decency to update the status properly so your customers are aware of what s going on... Leave us in the dark or BS us we get pissed!! Common *** sense! Had plenty of excuses was told they would put in a request to the Doraville location and would have a call within an hour. That was 10 am 2/17. It is not 11:45. The last person I talked to now get this.... told me it was a 'logical' scan and may not even be in *** Atlanta?!?!? WTF??? Logical scan? Really??? I spent a couple pf years in shipping and receiving and if something is scanned as being at a location then it is at the *** location!!!! What a bunch of ***.. then I get the song and dance well you can keep tracking your package via the website.... Really?!?!? The WORST freakin company will never have anything delivered by them again will pay extra costs to avoid the brown turds who dont care about their customers!!
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1 comment
Anonymous
#786418

Going through the same thing right now bro. Its ridiculous.

If an item says shipped by UPS try to find it from another seller.

Review
#476102 Review #476102 is a subjective opinion of poster.

UPS Driver Throws Package to the Door and Leaves ..

I had some delicate electronic equipment delivered today by UPS.. i was tracking the package for days and waiting for its delivery. Today was the day -- i was on the 2nd floor of the house in my office when i heard a loud "bang" and "thud" noise at the front door. When i went downstairs to check the package was "delivered" more like "thrown to the wall" and the driver was already on his way. I am in the process of inspecting the equipment for damage but seriously THIS NOT A WAY TO DELIVER PRODUCT.. even if nothing happened to it this is JUST WRONG! This product did not travel thousands of miles and made it through QC points just to be broken at my door step.. UPS you should check your staff. This is ridiculous. Every time i have a choice of carrier i will never choose UPS again.
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1 comment
Anonymous
#796429

I think you make a good point.The personal are exhibiting the "me" generation attitude and it shows in the Customer Service ,Managers and drivers.Bottom line,they suck!

Review
#476090 Review #476090 is a subjective opinion of poster.
Loss
$250
Tags
  • UPS fail
  • UPS Delivery Damages
  • UPS delivery failure
  • UPS Delivery HORRIBLE

UPS OVERNIGHT IS A JOKE

I paid a lot of money to have an item sent overnight last week. I understand about the weather conditions not being the best on the east coast last week, so I knew I might not get my package overnight. Totally understandable. I however don't understand how I go to track my package today and see that it has made it to my city, only to be sitting inside a trailer for the next few days not to be unloaded. Explain to me how you are going to charge me excessive rates to get something asap and then tell me oh it's here but you can't have it for a few more days? So, I suggest that you should at least refund me the expedited price that I paid to have this package 6 days ago, response " We don't offer refunds due to weather conditions, You will get your package when you get it"
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Review
#476044 Review #476044 is a subjective opinion of poster.
Loss
$50

UPS in Scranton, Pennsylvania - Overnight is a joke!!

I ordered a package on the 12th and paid 25 extra dollars for overnight shipping. It was an xbox console for my husband for valentine's day. I got an email the morning of the 13th saying that shipping was delayed because of bad weather and in all fairness it was bad weather. So valentine's day morning I wake up to an email saying my package will be delivered that afternoon between 10-3:30. The time comes and goes and nothing so I call ups and am told that they are backed up because of the holiday and it will be delivered by 5 pm. Still no package so I call back and am told that it would be there by end of day which is 7 pm and honestly I am not holding my breath at this point. Sure enough no package. I call them and they say that because of the weather my package would be delivered on Saturday. Saturday morning I wake up to yet another email stating that it would be Monday so I call again. They say that they would deliver my package on Saturday if I paid another 25 dollars for a Saturday delivery fee. At this point I already paid $400 for the xbox and shipping and I told him I will wait until Monday but I would like to speak with a supervisor. He says sure and tells the so called supervisor I am transferring her to you. The *** supervisor doesn't answer the phone so I leave a message with my name, phone number and email and don't hear anything back. I just checked the status of my package and it says exception: emergency conditions outside of ups' control delivery status is unavailable. If I do not receive my package tomorrow which is only 20 minutes from my house I will be at their store to pick it up myself. This company is a joke and they are scamming people into paying even more money on top of the hard earned money they already paid and ruining people's holidays. I had to tell my husband that I ordered him something and he will hopefully get it on Monday. I wanted it to be a complete surprise and they ruined it. I will never use UPS again.
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Review
#475964 Review #475964 is a subjective opinion of poster.

UPS-OVERNIGHT PACKAGE HAS NOT ARRIVED!

I placed an OVERNIGHT order that was to be sent to me via UPS on 2/13/2014. The package never arrived. Upon calling UPS Customer Service- I was told that due to "bad weather conditions" the package would not arrive until 2/14/2014. Once again, THE PACKAGE DID NOT ARRIVE. Upon calling UPS Customer Service (again) I was told that the package shows to be in my area but stuck on a truck and would not arrive until Monday 2/17/2013. NOT ONLY DID UPS MANAGE TO RUIN CHRISTMAS BUT THEY ALSO MANAGED TO RUIN VALENTINE'S DAY!!!!! I WILL NEVER EVER ORDER ANYTHING THAT WOULD REQUIRE UPS TO DELIVER! I WILL ALSO COMPLAIN ABOUT UPS UNTIL I'M BLUE IN THE FACE! UPS SUCKS!!!!!
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2 comments
Anonymous
#786140

Yeah, it's a shame UPS didn't use their weather machine to ensure there was no snow so your delivery showed up. Or they should have used their delivery trucks equipped with snowplows as a backup. Shame on this company for not trudging through the snow for you.

Anonymous
#785843

the same thing happened to me...I ordered a package on the 12th and overnighted it. The morning of the 13th I got an email stating that they were behind because of valentine's day and that it would be delivered on th 14th.

I even got an email that morning stating that it would be. Never got the package. Called them and they said it would be the 17th when it got delivered but couldn't give me a reason why. They just said that it was something out of their control.

I asked them what exactly and they said not sure.

On the 15th they said if I wanted it delievered on Saturday I had to pay a 20 dollar fee on top of the 25 dollars extra dollars I paid to overnight it. I will never use ups again.

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Review
#475940 Review #475940 is a subjective opinion of poster.
Loss
$60

UPS in Fort Leonard Wood, Missouri - Driver sucks

I payed for 2 day shipping. I figured with me paying for it, my items would get here quicker tha with standard shipping. Well, I was completely wrong. The driver claimed that my address was incorrect when this isn't the first time I have received deliveries. I have received multiple deliveries to this address. I received no emails or text stating that they need me to contact them. They just change my delivery date to Monday which is the same as standard shipping. I feel that it's bs that I paid for 2 day shipping and the company *** up as a whole and I can't get my money back for them not fillowi through with their guaranteed delivery. It's 100% bull *** and they know it.
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Review
#475828 Review #475828 is a subjective opinion of poster.

UPS in Providence, Rhode Island - Next day air paid - took 1 week for delivery

My dad sent me a package through his business for next day air. The package made it to within 30 minutes of me but was not delivered for 7 days. When I called and spoke with them they told me the trucks had been full so my package did not made it out as previously planned. When I asked if I could pick it up from the facility they said that it would not be possible since it had not been marked as a delivery that could be handled on Saturdays. This meant that it was locked up on a trailer with no access except for Monday through Friday. They also told me the money would not be refunded to the shipper because it was a business and "not my issue". When I asked if they could just return it to the sender they said that would not be a problem but the business/sender would have to pay for it.
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Review
#475797 Review #475797 is a subjective opinion of poster.

UPS in Missoula, Montana - Poor notification service and complicated complaint procedure

I have never had a good experience with UPS when they deliver to my residence. It has nothing to do with the drivers, and everything to do with their system. The worst problem is with their notification system. The last package was sent back to the hub twice because they gave me the WRONG delivery time. Attempted delivery two hours BEFORE the time they said to expect so of course I was NOT home at that time. Yesterday they sent out a notification to expect my delivery this afternoon. So I make sure to be home. When there was no delivery, I went to the website to find out that the package had been stopped in Illinois due to bad weather BEFORE the delivery notification had been sent. I tried to complain, but the website makes it almost impossible. GO USPS. They're cheaper, they don't leave you hanging, and they're ours.
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Review
#475681 Review #475681 is a subjective opinion of poster.

UPS in Doylestown, Pennsylvania - Payed 3 day shipping, gets delayed for 4 more days.

I payed $40 for a package to arrive on Valentines day for my girlfriend. It was paid specifically for that day and in the package included her birthday gift as well, which was 2 days later. The package gets delayed until Tuesday, which is what day it would arrive if I payed for normal ground shipping. They will not compensate/refund. Basically paid $40 for 7 day shipping. Will not ever use UPS again. They just lost a customer who spends hundreds on shipping a year and earned a bad review and following up with word of mouth. Thanks a lot UPS
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4 comments
Anonymous
#785385

The weasther caused delay in delivery your your shipment, plain and simple.

That becomes the fault of UPS how ?

Anonymous
#785372

I did not wait last minute. I waited for a product to be released to pick up and send along with the package.

The winter storms was not guaranteed to hit until Thursday. I'm sure if you spent a large amount of money for a special occasion and it did not turn out as expected you would be extremely disappointed as well, so put yourself in my position.

Anonymous
#785327

So you wait until the last minute, even though numerous states were affected by the winter storms that hit.

Then, you are mad because that UPS could not make your package magically appear ?

Anonymous
#785285

You do realize thousands of flights are currently grounded including UPS?

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Review
#475649 Review #475649 is a subjective opinion of poster.

UPS in Toronto, Ontario - Wine Shipment Destroyed

Ordered a pickup from Vintage Wines in Ontario to be shipped to British Columbia. These people package the wines in Styrofoam containers and are very professional. According to the shipper, the pickup guy was apparently incredibly rude and did not leave a waybill. I had no tracking number, UPS kept bouncing me from one department to the other with no response for 18 days. Today, after 3 phone calls and different answers, I just find out that damage has been reported and that it has been shipped back to the sender. It's been 22 days...more to come when I get the report from the shipper.
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Review
#475648 Review #475648 is a subjective opinion of poster.
Loss
$1100