Latest review first
UPS-OVERNIGHT PACKAGE HAS NOT ARRIVED!
I placed an OVERNIGHT order that was to be sent to me via UPS on 2/13/2014. The package never arrived. Upon calling UPS Customer Service- I was told that due to "bad weather conditions" the package would not arrive until 2/14/2014. Once again, THE PACKAGE DID NOT ARRIVE. Upon calling UPS Customer Service (again) I was told that the package shows to be in my area but stuck on a truck and would not arrive until Monday 2/17/2013. NOT ONLY DID UPS MANAGE TO RUIN CHRISTMAS BUT THEY ALSO MANAGED TO RUIN VALENTINE'S DAY!!!!! I WILL NEVER EVER ORDER ANYTHING THAT WOULD REQUIRE UPS TO DELIVER! I WILL ALSO COMPLAIN ABOUT UPS UNTIL I'M BLUE IN THE FACE! UPS SUCKS!!!!!
UPS in Fort Leonard Wood, Missouri - Driver sucks
I payed for 2 day shipping. I figured with me paying for it, my items would get here quicker tha with standard shipping. Well, I was completely wrong. The driver claimed that my address was incorrect when this isn't the first time I have received deliveries. I have received multiple deliveries to this address. I received no emails or text stating that they need me to contact them. They just change my delivery date to Monday which is the same as standard shipping. I feel that it's bs that I paid for 2 day shipping and the company *** up as a whole and I can't get my money back for them not fillowi through with their guaranteed delivery. It's 100% bull *** and they know it.
UPS in Providence, Rhode Island - Next day air paid - took 1 week for delivery
My dad sent me a package through his business for next day air. The package made it to within 30 minutes of me but was not delivered for 7 days. When I called and spoke with them they told me the trucks had been full so my package did not made it out as previously planned. When I asked if I could pick it up from the facility they said that it would not be possible since it had not been marked as a delivery that could be handled on Saturdays. This meant that it was locked up on a trailer with no access except for Monday through Friday. They also told me the money would not be refunded to the shipper because it was a business and "not my issue". When I asked if they could just return it to the sender they said that would not be a problem but the business/sender would have to pay for it.
UPS in Missoula, Montana - Poor notification service and complicated complaint procedure
I have never had a good experience with UPS when they deliver to my residence. It has nothing to do with the drivers, and everything to do with their system. The worst problem is with their notification system. The last package was sent back to the hub twice because they gave me the WRONG delivery time. Attempted delivery two hours BEFORE the time they said to expect so of course I was NOT home at that time. Yesterday they sent out a notification to expect my delivery this afternoon. So I make sure to be home. When there was no delivery, I went to the website to find out that the package had been stopped in Illinois due to bad weather BEFORE the delivery notification had been sent. I tried to complain, but the website makes it almost impossible. GO USPS. They're cheaper, they don't leave you hanging, and they're ours.
UPS in Doylestown, Pennsylvania - Payed 3 day shipping, gets delayed for 4 more days.
I payed $40 for a package to arrive on Valentines day for my girlfriend. It was paid specifically for that day and in the package included her birthday gift as well, which was 2 days later. The package gets delayed until Tuesday, which is what day it would arrive if I payed for normal ground shipping. They will not compensate/refund. Basically paid $40 for 7 day shipping. Will not ever use UPS again. They just lost a customer who spends hundreds on shipping a year and earned a bad review and following up with word of mouth. Thanks a lot UPS
UPS in Toronto, Ontario - Wine Shipment Destroyed
Ordered a pickup from Vintage Wines in Ontario to be shipped to British Columbia. These people package the wines in Styrofoam containers and are very professional. According to the shipper, the pickup guy was apparently incredibly rude and did not leave a waybill. I had no tracking number, UPS kept bouncing me from one department to the other with no response for 18 days. Today, after 3 phone calls and different answers, I just find out that damage has been reported and that it has been shipped back to the sender. It's been 22 days...more to come when I get the report from the shipper.
UPS in Miami, Florida - 1st attempt made! yeah right!!
I was tracking my package ups never tried to deliver on my expected date then I see the status say customer wasn't home when I was..Of course no first attempt note was left because they never came! What a shame....no wonder my job chooses to use FedEx! SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER SPACE FILLER
This is the second time it had happened. I took a day off to sign for some delivery I'm expecting by UPS . There was no one knocking on the door nor info notice until around 3:30 PM when I went to sign for my Macy's stuff from another carrier . I got back and check the...
UPS in Memphis, Tennessee - No Pick Up
On 2/7/14 I called for a pickup of a package I got from Amazon. Monday 2/10/14 I called and asked if they have sent somebody to pick my package up they said yes. Yesterday 2/11/14 I called amazon again and they told me I should be getting a call today of rather they would be here today or tomorrow to pick up my package. When I received the call they lady said sorry for your inconvenience ma'am we will be sending a UPS truck to you today and that was around 1pm in the evening. As of right now 2/12/14 I still have the package and I'm highly upset poor service
UPS in Durham, North Carolina - Throwing packages inside truck
I always wondered why packages arrived with crushed edges and torn wrappers, and now I know. I was sitting at my desk looking out my window as the UPS truck pulled in front of my house. I was waiting for a new laptop. The driver disappeared to the back of the truck, and suddenly I saw packages flying through the air, bouncing off the driver's seat and the front dashboard. I thought, oh God, could one of those be my laptop. Finally, the driver emerged from the truck bringing two packages up the drive. One was my laptop. I explained to him my distress at seeing the packages being thrown around inside the truck. He said he did not throw the laptop. I had no way of knowing for sure. But, now I know this!!! You don't want to see a restaurant prepare your dinner, and you don't want to see how UPS handles your package.
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