Latest review first
UPS in Pittsburgh, Pennsylvania - Careless delivery driver
I was expecting two packages yesterday,got the delivery confirmation email and assumed it would only be a matter of time before it arrived. I heard the truck pull up and watched from my front door the driver get my boxes out and carry them across the street to my porch. He then literally just dropped them and walked away. The one box was crunched,but no product damage this time but I'm also to receive a television on tuesday from amazon.Maybe if he actually see's my presence he'll be more mindful of the property he's being paid to handle??
UPS in Washington, District Of Columbia - No tv
I ordered a television from amazon it was to b shipped by ups,i waited all yesterday for my tv when i rechecked the tracking number it said it had been delivered so I anxiously went to my front door thinking they just left it by my door to my suprise it was not there i immediatly called ups and told them it was not delivered they kept telling me they brought it and someone who stays in my building with the last name baker had signed for it supposdly my next door neighbor across the hall,so.i went across the hall hoping that she had signed for me and my tv was there,she told me she had not.So i contacted ups and told them she did not have the tv and her last name is not Baker either.So after discussing this matter for more then two hours i contacted Amazon and told them what happened,Amazon said they would give me my money back but i could not get another tv,i told them i want my tv not my money but amazon refunded anyway.All last night i thought about my tv i paid for someone else to watch,but just because of ups carelessness i will stop ordering from amazon too,that was a six hundred dollar tv that dissapeared,i.really hope they get it together because not only is it costing the shippers money it's costing the taxpayers who pay there ***
I was expecting 4 packages delivered by UPS today. We stayed home all day waiting for them. Daylight came and went and no packages, so I checked my tracking numbers. To my surprise, they were all listed as "delivered." I checked all over the porch. Nothing. ...
I am expecting a package for 2 days that was marked "set out to delivery" from Dallas location. day 1 : it was on the truck at 7.15 in the morning. i wait for a whole day, and at 5 pm finally decide to walk my dog just around the block from where i can keep an eye on...
After not being able to locate my package, I encountered personel unable to answer my questions as well as rude management. I WILL NEVER NEVER UTILIZE THE SERVICES OF UPS AGAIN.!!!!!!!!!!
On 2/15/14 I had a package shipped to Dixon, NE. The expected arrival date 2/19/14. Never got there. I waited until Monday to check back with the store I had the package shipped from. On 2/25/14 Investigation to track the package was initiated. 2/27/14 I get a phone call that my package was located in Salt Lake City Utah. Yayyyy!!!!. I was informed that my package was be delivered to the orginal address I wanted the package shipped to. By Tuesday I might as add. OK its already been 6 days that my package is just traveling abroad. Lets add an additional 7 days to that number. So this Tuesday 3-4-14 comes and goes, no package at expected location! Wow!!!!! are you kidding me. Is this some type of JOKE!!!!! Am I on that television prank show! Because Im not *** laughing. Im calling UPS several times. First I talked to a Superviser, Michelle. She was polite and empathetic will my ordeal. She listen quietly and inquired about the items in the package. That calmed me down because I was pissed at the time. When I hung up with her I felt like she was sincere in her effort to assist me. On 2-6-14 I called UPS upon realizing that its now 2 additional days passed my expected arrival date . And ONCE AGAIN NOOOOO PACKAGE!!!! WOW!! Now Im starting to wonder what type of popcorn business UPS is operating over there. I speak with Fred Lagoona, Superviser. He needed to assure me its only been 7 days and UPS is allotted 8 days to complete their investigation tracking the package. When I inquired about getting a phone calling informing me that my package was located and would be shipped to the original address by Tuesday. Mr. Lagoona stated something to the affect that my package was not . It was only the label that was scanned. And pretty much my package was still LOSTED!!!!! ARE YOU KIDDING ME!!!! I MUST BE DREAMING. THIS COMPANY CAN NOT BE HANDLING THEIR BUSINESS LIKE THIS!!!!!!!!! STILL TODAY NO PACKAGE. THE CONTENTS ARE VALUEBLE!!!! THE TIME WASTED ON TRYING TO RECIEVE THE PACKAGE VALUE. THIS EXPERIENCE HAS BEEN HORRILBE. I INFORMED MY CHILDREN WHO ARE ON THE RECIEVING END, THAT THE PACKAGE WAS FOUND AND IS HEADED THEIR WAY. WRONG , I FIND OUT TODAY THAT THE PACKAGE MAY BE FOUNDED AND IT MAY BE HEADED BACK TO ME. AFTER ALMOST THREE WEEKS OF MY PACKAGE TRAVELING ABROAD. WOWWWWWWW I WILL NEVER AS LONG AS THERE IS BREATH IN MY BODY USE UPS SERVICE AGAIN. ALL 600 OF MY FACEBOOK FRIENDS WILL SEE ME RANT ABOUT THIS FOR THE NEXT SIX MONTHS. REALLY IS THERE ANYONE MONITORING AND SUPERVISING OPERATIONS AT UPS. WE GUYS TRULY A JOKE. I GUESS I CAN KISS MY CHILDRENS ITEMS GOODBYE. AND CHALK IT UP AS A LESSON LEARNED.
UPS in Boston, Massachusetts - Delivery attempt posted when no delivery attempt made
UPS has a habit, EVERY SHIPMENT, of posting that a delivery attempt was made when there was not. It probably is the driver trying to save 20 minutes of his day to get home earlier, but it has happened on every shipment I have gotten from UPS. I wait and watch for UPS, the driver never comes, and then posted ion the tracking is that a delivery attempt was made, customer not available. IT IS A LIE!!!!!!!!! I have reported it to UPS and they really don't seem to care at all, and just say another attempt will be made the next business day. Fed Up. Gimme FedEx, they have never missed.
UPS in New York, New York - Do not expect refunds and insurance money to be paid.
It is extra $ for UPS. They would not honor your insurance, unless you can prove that you followed UPS packaging instruction. That is really really really difficult to do. Even if you used UPS authorized shipping center, it did not mean that your package would not be lost or destroyed by the driver. I did not claim money for the damage and lost products. It is more about moral, trust and decency UPS should show. My package was damaged, contents was lost, and the box was discarded. How did they even judge it was my problem and not their driver?
UPS in Chilton, Wisconsin - Oranges from Arizona arrived FROZEN
While vacationing in Arizona I ordered four boxes of oranges to be shipped to Wisconsin. After the order was made it became clear I would have to sign that they were not responsible for freezing of the produce which I assumed meant on the doorstep. WHen the first box arrived at my son's and no one was home, we figured the fruit had frozen because the UPS man had not put them inside and there was no one there to take them. WHEN they arrived at my house--I was here and the FRUIT WAS ALREADY FROZEN. RIP OFF! Now I find out there is no guarantee for fruit or perishables. Why would anyone think it was safe to send it if NO care whatsoever is taken??
UPS HAS GONE DOWNHILL, DOWN DOWN DOWN...
It is pretty apparent when you get something UPS RED AIR SAVER that you have up to get i by seven at night IF you are at a residence. BUT it is clear in their information, if it is a business that article must be delivered by 5:00! (or earlier if you close earlier). I had something delivered to my work and they brought to my office which normally would have been closed. This particular day, a relative was over there doing something. They left my box with him, thinking he was a customer. WHY would you leave a box with a customer?????? And this was not in the building it was outside! it could have been anyone! Fortuately, the person is very honest and I got my package the next day. But common, Ups, straighten up!
UPS in Baltimore, Maryland - The Phone That Stlla Hasn't Came
Last week I ordered a phone from TMobile and it was supposed to come today. I live less than 30 minutes from the warehouse that it was leaving from and it was loaded on the truck at 7:11 this morning. The approximate time they gave me was from 9:30am-1:30pm. I didn't get it within that period so I called and asked where it was at. I talked to 2 customer service representatives and neither one could tell me anything that my tracking number couldn't, but I was informed that I would get it today. Hours go pass, so I track it online and at 5pm, I get a message saying that adverse weather has delayed my package. I called and spoke to a supervisor to voice my opinions and to see if I could pick the package up myself and the first time we spoke, he hung up on me. The second time I spoke to him, he said he would give me a call back in less than an hour to let me know what I could do. I still haven't received a call from the supervisor and it is almost 8pm. I have classes all day tomorrow from 11am-8pm so I wont be home to get it tomorrow. At the same time, I will be traveling around Baltimore City on the bus with no way to contact anybody in case of emergency. I have never ran into this type of problem with FedEx and will from today on out, only purchase from retailers that use FedEx to ship products.
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