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UPS - Im pretty sure the delivery guy doesn't know how to knock

So I woke up all excited to get my brother's birthday gift for his party today. I go sit in the living room at 12:00 waiting for my package to arrive around 4:00. So I play some video games and put on music to pass the time. 6:00 comes and I figure maybe the mailman is running slow so I track my package. Well it said that an attempt to drop off my gifts was made around 4:00 which could not have happened because I did not leave my living room for 6 hours straight. Did not leave home or anything. I also have a very territorial dog who lets me know if someone is knocking and she was perfectly calm all day. So I don't even think the Mailman attempted to knock or anything and now I get to show up to a birthday party empty-handed.
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#483568 Review #483568 is a subjective opinion of poster.
I received a package shipped by UPS which when it arrived looked like it had been run over by a truck. The box was split on all sides and the contents( pottery) was smashed into small pieces even though the entire box was filled with bubble wrap. The box was well over...
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2 comments
Anonymous
#808979

I, also, have had numerous smashed packages and have never been able to collect a dime of the insurance I paid for.

The mother company, Crawford, PO Box 100458, Fort Worth, Texas 76185-0458 (877 225-7625 ext.

6170, states that "no matter who packs it, UPS or the customer, with UPS products or not, if they deem it to not be packed "right", they will not pay." I have filed an insurance claim each time and they will not acknowledge in writing that my claim(s) have been filed and denied. I filed a "Dispute" (their term for an appeal) and they will not provide a written statement of the "dispute" being filed or the findings of a denial. UPS's practice of selling insurance on a package is FRAUD, because you can never collect on it and you are sent a package of junk back to you. I even filed a complaint with my Police department and all the Police were able to obtain was the form letter once again from Crawford and a copy of my shipping receipt listing the insured amount.

If UPS is going to use conveyors, handlers, etc., I say they hold the liability to get your package to its destination undamaged.

Instead, their answer is a form letter from Crawford stating your package was damaged and "how it SHOULD have been packaged using spray foam inside the box." Well, UPS, spray foam is not going to stop you breaking the metal arm off of my fixture and smashing a half inch thick glass globe that was heavily bubble wrapped.

In addition, I am filing a complaint of FRAUD with my Attorney General Office.

Selling insurance that can not be collected on and no receipt of a claim or appeal being filed or denied is FRAUD when the package in damaged in UPS's care and stated to be damaged by UPS. :(

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#483390 Review #483390 is a subjective opinion of poster.

Lost package UPS's fault

I ordered something off Amazon. My address clearly states that it's a Post Office Box but they accepted the delivery anyway even though they don't deliver to the Post Office! Then, when it was on their truck they somehow got one of my old addresses and delivered there, then had some random person sign for it! Listen here UPS, if you can't deliver the darn package, don't accept it. When I tried to contact them, they said, "Oh, we don't deliver to Post Offices." Hahaha! Then they said they would try to find it. I waited two weeks then gave up and got a refund. I cannot believe the incompetency of this business! How are they still around?!
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2 comments
Anonymous
#806641

How is UPS supposed to tell Amazon they don't deliver to PO Boxes? And how is Amazon going to prevent people from inputting a PO Box in the address line?

You are talking about an automated system. The Amazon website is automated, no one looks over your order to make sure it's correct. The item is taken then by an automated robot in a fulfillment warehouse and slapped with a label and given to UPS. Until it's in the driver's hands no one even looks at the label because UPS scans are all automated too.

So now this poor driver has to decide what to do with a package in the middle of his route he can't deliver to a PO Box and he did his best.

Also did you try what Amazon suggested on their website "All orders with "PO BOX" in the address are automatically shipped via U.S. Mail." And if you did that this complaint should be with Amazon not UPS as UPS did not screw up.

Anonymous
#806582

No, your fault, not UPS. Do things right the first time.

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#483308 Review #483308 is a subjective opinion of poster.
... again? This is the second package in as many weeks. Both orders were shipped from Kentucky. Both orders were meant to be sent to the same receiving address. I'm an understanding person, and I realize things happen. What bothers me about the situation is I am...
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#483116 Review #483116 is a subjective opinion of poster.

UPS in Boston, Massachusetts - Delivery

Received a notice that i missed my package, the notice said they will be back between 2-5. I left work early got home at about 1:40 and found a notice on my door they came at 12:48.... WHAT after they gave me an estimated time frame they now telling me that it doesn't matter what time is noted its a time from so have time options it should just say from 7-7... Customer service was no help i ask to speak to a manager i kept on hold for about 10 mins told I'm being connected and kept me on hold for about another 10 mins.. for such a big shipping company you expect better service..
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#482963 Review #482963 is a subjective opinion of poster.

UPS in Orlando, Florida - Charge for incorrect street number

We are shipping a large freight item to a residential address. We transposed the house number. The street address, city, and state are all correct, only the house number had to be fixed. I do not have a problem with a charge when you enter an incorrect house number. However, for this shipment they are charging me $69 for this mistake. Really??? I know for sure it does not cost $69 to make this change. And after complaining to a supervisor,,,they really do not care. WOW! I have been doing business with UPS for over 10 years and I pay them a LOT of money. We are human and we make mistakes, but this is an extreme amount, and in todays society with computers I find it hard to believe it cost them $69 to fix this house number.
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#482905 Review #482905 is a subjective opinion of poster.
Loss
$69

UPS is completely incompetent!

Ordered something online and was told by the company I ordered from and UPS that delivery would be on 4/11/14 by 8pm. That same night at 9pm no package. Was on the phone with customer service who couldn't find any information other than that the package was out for delivery. Really?! Because when you call the customer service line it tells you that delivery times are from 9am to 7pm. So where the *** is my package? For an hour and a half I was hung up on and told the same robot story from every representative I spoke with. After I got off of the phone at 1030pm an email came through stating that they were sorry but an unexpected problem came up and delivery would delayed for another three days. Well, here we are, day three, and again customer service tells me the same story. The package has been on the truck since 358am and it is now going on 442pm. More *** from another big company because they don't care. Headquarters here I come....if that will even make a *** difference.
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1 comment
Anonymous
#805150

Ups is some *** they tell you that your package will be delivered by the "end of business" which I was told by 4 representatives that that is 7pm. Well by 7:45 still no package.

I was told there were no delays and my package would be on time.

I will mt order anything else from a company that uses UPS they are unprofessional, tacky, and it may be safe to say lazy! So I had a package that was sent to me on 2nd day air and that was 4 days ago!

Review
#482829 Review #482829 is a subjective opinion of poster.
Loss
$115

UPS delivery threw wedding gifts over our 8 foot fence.

My wife and I were married in Dec 2013. We were receiving wedding gifts (Crate & Barrel) the following month. Multiple gifts were delivered by FedEx, USPS and UPS without incident until one day I found several Crate & Barrel boxes had thrown over our 8 foot high iron fence and down three steps. I took photos and recorded the shipping label information which showed that UPS had possession of the boxes. I presented the issue in person to the UPS customer service hub in Chicago. I was not seen for over an hour. I was received by the UPS Security team instead of a Customer Service Agent. I showed the photos to them as well as the shipping labels. They took my information and said the route supervisor would contact me that day. Later that evening, at 7pm, a person called me and asked if I talked to anyone, and then the phone connection was lost. I waited to see if they would try to call back for 10 minutes. No one called back so I called back four times, each time getting no one to answer. The next day I called the UPS corporate headquarters customer service and explained the situation to them. Each time they apologized and said a representative would call me and said I would get a response in an hours time. No one ever called me back. I call the UPS Corporate Customer service three times with no results. This went on for three days. Due to increasing frustration and other more pressing matters in my life, I have followed through with getting any resolve so much as an official apology.
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#482739 Review #482739 is a subjective opinion of poster.
I dropped off my return package at a UPS drop off box about three weeks ago and turns out UPS lost it. No evidence of them picking it up. And Farfetch wont issue a refund because they think I didnt actually drop it off or something (such *** customer service ugh)...
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5 comments
Anonymous
#861506

i had similar issue but actually UPS came to pick up two boxes and now farfetch said they only received one and only refund me with one box! they said they are investigating but this is really rediculous!

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#482726 Review #482726 is a subjective opinion of poster.

UPS charge me extra for rush delivery but didn't deliver my package on time

I paid $15 for a rush delivery of a package from the state of Florida who was supposed to be deliver to me on 04/09/2014, the package was not deliver and the driver put in the system that he came to deliver but I didn't have ID which is a lie because no one came and I have camera to prove it. I got a call from someone name Phillis from the Hialeah center who told me they can't even find my package. I have been on the phone for several hours (9 AM - 2PM) and no one can give me a direct answer about where is my package. My package was never deliver, now can't be found but yet I'm charge $15 for next day delivery. Where is the justice for customer?
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#482322 Review #482322 is a subjective opinion of poster.