Latest review first
UPS is completely incompetent!
Ordered something online and was told by the company I ordered from and UPS that delivery would be on 4/11/14 by 8pm. That same night at 9pm no package. Was on the phone with customer service who couldn't find any information other than that the package was out for delivery. Really?! Because when you call the customer service line it tells you that delivery times are from 9am to 7pm. So where the *** is my package? For an hour and a half I was hung up on and told the same robot story from every representative I spoke with. After I got off of the phone at 1030pm an email came through stating that they were sorry but an unexpected problem came up and delivery would delayed for another three days. Well, here we are, day three, and again customer service tells me the same story. The package has been on the truck since 358am and it is now going on 442pm. More *** from another big company because they don't care. Headquarters here I come....if that will even make a *** difference.
UPS delivery threw wedding gifts over our 8 foot fence.
My wife and I were married in Dec 2013. We were receiving wedding gifts (Crate & Barrel) the following month. Multiple gifts were delivered by FedEx, USPS and UPS without incident until one day I found several Crate & Barrel boxes had thrown over our 8 foot high iron fence and down three steps. I took photos and recorded the shipping label information which showed that UPS had possession of the boxes. I presented the issue in person to the UPS customer service hub in Chicago. I was not seen for over an hour. I was received by the UPS Security team instead of a Customer Service Agent. I showed the photos to them as well as the shipping labels. They took my information and said the route supervisor would contact me that day. Later that evening, at 7pm, a person called me and asked if I talked to anyone, and then the phone connection was lost. I waited to see if they would try to call back for 10 minutes. No one called back so I called back four times, each time getting no one to answer. The next day I called the UPS corporate headquarters customer service and explained the situation to them. Each time they apologized and said a representative would call me and said I would get a response in an hours time. No one ever called me back. I call the UPS Corporate Customer service three times with no results. This went on for three days. Due to increasing frustration and other more pressing matters in my life, I have followed through with getting any resolve so much as an official apology.
I dropped off my return package at a UPS drop off box about three weeks ago and turns out UPS lost it. No evidence of them picking it up. And Farfetch wont issue a refund because they think I didnt actually drop it off or something (such *** customer service ugh)...
UPS charge me extra for rush delivery but didn't deliver my package on time
I paid $15 for a rush delivery of a package from the state of Florida who was supposed to be deliver to me on 04/09/2014, the package was not deliver and the driver put in the system that he came to deliver but I didn't have ID which is a lie because no one came and I have camera to prove it. I got a call from someone name Phillis from the Hialeah center who told me they can't even find my package. I have been on the phone for several hours (9 AM - 2PM) and no one can give me a direct answer about where is my package. My package was never deliver, now can't be found but yet I'm charge $15 for next day delivery. Where is the justice for customer?
UPS in Middletown Township, New Jersey - driver falsefied his report saying attempted made
I was expecting a very important package to be delivered on 4/9/19. This was a part for a vehicle that is not drivable. UPS tracking indicated on truck to be delivered on 9th,which was perfect. I was working on my vehicle when I see a UPS truck in neighborhood but it did not stop at my residence. After some time I checked UPS tracking and it indicated an attempt was made. The lack of integrity by the driver appears to thrive with the local HUB in Mesquite TX. I called the customer service and they assured me someone would call within the hour, which did not happen either, but I received a system generated e-mail indicating someone had. I can now see why the driver thought it was ok to lie as well. Choose wisely on who you use if you ship. DO YOU WANT YOUR CUSTOMERS TREATED THIS WAY??
UPS is complete garbage
customer service sucks they dont do what they say there going to do. the ups store told me they were going to contact me to pick up my package.(the package went to the store) never got a call it sat for 10 days and got sent back i get a call from ups saying it was denied and had left the province so. i tell them thats wrong they send it back to the store..it never made it to the store it went to a ware house. so i call AGAIN to send it to the store and they seem to have misplace my package and dont know where it is my tracking number no longer works.. it took me a month and counting to get my package will try my hardest to never use them. (still waiting)
UPS Did Not Deliver My Package As Said
I received an email confirmation from UPS My Choice that my package (computer) had been delivered to my patio on 4/8/14 at 5:06 pm. I arrived at home 8:30 pm and the package was not there. I called UPS and they confirmed that the package was delivered. I walked around my house several times as the customer service agent (term used loosely) told me it was probably concealed under something. NO PACKAGE!! He then tells me that UPS will take no responsibility for the missing package as I absolved them when I agreed for them to leave the package without a signature. He actually said "Not our problem...sorry." I receive packages weekly and have only had a problem with UPS. FedEx and USPS deliver all the time and have never "misplaced" a package. After checking with my neighbors, I learned that the driver got out of the truck, empty handed, walked around my house and got back in the truck and drove off. He never took the box off of the truck! I have followed up with the vendor and lodged complaints with the Attorney General's Office, Consumer Protection Division, the BBB, the American Legislative Exchange Council and wrote a letter to Scott Davis, head of UPS. I have discontinued use of their account at work and will only use FedEx and USPS from now. I will only deal with vendors who agree not to use UPS to ship any items to me in the future...that's how pissed I am! UPS drivers are thieves and apparently the company condones their behavior!
UPS in Calgary, Alberta - They can't even pick up a package.
If there was an option to give UPS as a company Zero stars, I would pick it. UPS is a pain to work with, talk to, deal with... all calls are routed to the Phillipines, and it seems as though all their people really could care less about not only picking up from their customers, but actually handling packages choosing to deal with much more complicated bureaucratic red tape. After asking to speak with someone in Canada, they refused to forward my call. Not only can the people in the call center not make a decision, but it takes over twenty minutes for them to take a call for a pick up. With great difficulty and inconvenience, they arraged for some waybills to be dropped off. However, the driver would only provide ONE waybill, despite having several boxes, telling me that I would have to get more from the center. Incredibly lazy. Couldn't find my account number, UPS refused to let me know what my own account number is to ship with them citing "privacy" reasons. As a result, they would not pick up. Found my account number after some digging. The driver shows up, and after asking a number of irrelevant questions such as the shipper and receivers account number which were labelled on the box, decides that he doesn't have time to write an address on the waybill which he provided and walks away. Had to call for another pickup, as this driver refused to come back. This was discovered after calling them to find out where the guy was and that he wouldn't be there until after hours, perhaps 8pm. Yes, companies close at 5 and they expect you to wait. UPS wastes an incredible amount of your time. Customer be warned! As a company, we will not be using UPS again. Fedex however, is friendly, easy to work with, they readily accept your packages and are well worth the extra dollor or two more to avoid the hassle of UPS.
UPS in Kirkland, Washington - Offered 'insurance' and train derailed
Every time I deal with customer support and I reach that 1 individual who is a veteran and knows what's going on it becomes clear. Everyone else I talked to says *** even if they are unsure. Therefore misleading me and giving me false information. You make your company look terrible and are the reason I will never ship with UPS again. You're only as strong as your weakest link and UPS you're a withering blade of grass. I also find it odd that my package is involved in a train derailment , you confirmed this, and you feel no responsibility to pay the claim. It's also funny that the man at the store asked me if I wanted insurance and now I'm being told I was just paying to declare how much my package was worth.
UPS - Terrible Online Experience and Customer Service. NEVER SIGN UP ONLINE, THEY WILL BILL YOU!!
I attempted to return a shipment from Zappos so I went to schedule a pickup on UPS.com. The experience that has followed has been truly miserable. I never used the service once, never registered a payment and had no idea that they were going to try and bill be on a reoccurring basis for months. Next thing I know i get a $285 invoice saying that they will send to a collection agency. Terrible customer service after calling and emailing several times. I hope this does not affect my credit because there is no way I received any service from them.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about UPS? What happened? What can we help you with?