Latest review first
Always a problem with ups
my ups driver cant find my package...so now i have to stay at my house till god knows what time..because the driver doesnt know in what other truck its on...oh and by the way the 1st attempt i was home,nobody knocked on my door...the sound in my house is paper thin..this is definately not the first time,and i bet nor the last ..it is unfortunate this is the only option we have for delivery...everytime i dont recieve my order at my door,i have to drive to homestead when i live in kendall...thanks for nothing
UPS in Dallas, Texas - Pissed in Allen, TX
This store has employees and managers who give wrong information out. I took a package to this location. I had a return shipping label for some equipment I received broken from UPS. Since the value was over $1000 they told me they could not accept the package and to take it back and call for a pickup. UPS Customer service now tells me they are not UPS and UPS is not responsible for problems at this particular UPS store location. I dissagree. They have UPS on their door and on their signage and shirts. They represent themselves as UPS but UPS does not consider them UPS. When I called UPS Customer service, I spoke with many employees: Gian #IASC, then her supervisor Lisa, then her supervisor Monica then hers Mary Ella, then finally the UPS Customer Service Manager Derrick. Not one of these employees stood by the UPS name and took care of me the Customer. They just want to pass the buck. Meanwhile I still have a 50 pound box with broken equipment UPS delivered and UPS wont pick it up from me unless I pay an additional $10.32. Now they say I have to load it back up in my car and drive it to yet another UPS store. Forget it. I will never, ever, ever use UPS again. I would rather take the box to FedEx and pay the shipping myself rather than deal with another worthless UPS employee. Not one of the supervisors or the manager would get this problem handled and save their reputation. They would rather leave a customer upset than eat the $10.32 pickup fee when their own UPS store told me that was what I had to do. Worthless!!! I am all FedEx from now on!!
UPS in Overland Park, Kansas - Shipped to some location that has nothing to do with where i live
Shipped to some location that has nothing to do with where i live Shipped to some location that has nothing to do with where i live Shipped to some location that has nothing to do with where i live Shipped to some location that has nothing to do with where i live Shipped to some location that has nothing to do with where i live Shipped to some location that has nothing to do with where i live Shipped to some location that has nothing to do with where i live Shipped to some location that has nothing to do with where i live Shipped to some location that has nothing to do with where i live Shipped to some location that has nothing to do with where i live Shipped to some location that has nothing to do with where i live
My address clearly says "basement" but guess your divers dont want to read it or feel lazy to go around the town house to deliver the package in the basement apartment. This has happened every single time and once again i dont get the package and i need to travel...
UPS leaves packages who knows where
I saw UPS worker myself, not get out of the truck & throw it into a yard. It was box & looked to be kind of heavy, I saw it also come apart, he took off! We would NOT ever use UPS, it is the top 10 of having complainst ahead of fed-Ex & Wal-Mart. Just use some other way After I saw that i told my husband & we will never use then . Please pass this on. Its a hassle to gt a refund, they never want to help. Its a hassle to get what you ordered & sometimes it NOT replaceable @ all! We was reading about this Major General being on leave & how they did his lady as he called her. That was an aweful shame. A man fighting for our country & UPS does not even care! We have also had problems! So mine was replaced, took long time & my face creme was busted & all inside box, most of my order was ruined, since we saw the Maj General that fights for our country, we are all going to help this couple, he just called her his lady, how sweet. They did them bad, we just was reading that & decided to put out own exsperience on here!
UPS LEAVES> MOTHERS DAY PACKAGE SOMEWHERE UNKNOWN
My lady was getting some sexy stuff for mothers day & my leave from service. She had problems with the order from sears, but it finally was to be delivered by the end of day May 7th, 2014. She knew it was not going to be her regular delivery person when he was not here by,11:00A.M.She called & specifically told them do NOT leave @ gate as they have done before.(they never passed that on)She saw the UPS truck going back & forth & turning around in neighbors driveway. LOST AS A GOOSE,***& CANNOT READ! He headed back north & she got in her car & he was making a delivery maybe a mile away @ a business, so she come back & sit in her car for approx. 10 min.@ the gate! He NEVER come back. She called UPS & they said it was delivered & left @ the gate. She said it was NOT at this gate. They now have left her to deal & get her refund with no help from UPS @ all. If you want to order a pkg. NEVER use UPS! This is NOT right, the driver was John Armstrong & the supervisor was Todd McKee. She even spoke to another woman supervisor(JACKIE) that was going to take it upon herself & try to make another order,which @ this point is fraud.She just wants a refund,there was a hassle getting it shipped with the tracking # & then NEVER receiving it by the IDIOTS @ UPS. WHY WOULD SHE WANT TO TURN AROUND & GO THROUGH THAT AGAIN>It would be> TOO LATE FOR MOTHERS DAY! I would like to have chat with THEESE CHUMPS & I STILL MAY! She was so stressed last night & does not deal with stress well, because, she had been on the phone for hrs holding,being transferred. NOT GETTING TO THE RIGHT PERSON< GETTING DISCONNECTED< A STORM WAS COMING! UPS should have taken care of this.Use anyone,but UPS they are getting to be known for this type stuff & some things cannot be replaced. This was a MOTHER DAY present that's what makes it so bad! They are IDIOTS for the most! The little *** she talk to him on the phone said the letters on the mailbox was not big enough,well the US POSTAL sees them as well as Fed-Ex, DHL.ONLY trouble with not getting items is ONLY with UPS! THIS MAKES THE 3RD TIME! MAJORGENERAL***T.TAYLOR SULPHUR SPRINGS
UPS in Toronto, Ontario - Never delivered
I ordered some stuff on-line, unfortunately the only option for delivery was UPS. Next day UPS guy showed up, called me from downstairs, I press the 9 to let him in, and waited, and waited and waited. He never showed up. I called support to complain, guy there said that drivers didn't have much time, when I ask him: what's your priority? work fast or actually deliver the packages? he mumbled something and repeat the same things like broken record. This note they leave: it says attempt was made, nobody's home, final attempt. Apparently 1st and 2nd attempts just don't exist for the UPS.
UPS - No such thing as 3 day delivery!
I ordered items, and paid extra for 3 day shipping. It was shipped out by UPS 05/07/2014. It is on my tracking Information, the ship out date. Then I looked to see what time today my package was arriving for my customers, so I could let them know when I would be delivering their items. It then said delivery date 05/12/2014. I called them to ask what was going on. I was informed, that even though it was on the truck, and on the road... UPS DOES NOT consider it as part of the 3 day delivery. They never count the first day. WHAT?!?! Since when do you not count the first day? The really sad thing, is 24 hrs ago, 05/08/2014, at 1:48 pm it was an hour away from me. It is 2:32 and I won't get my package until Monday... I am leaving Monday morning for my vacation. My customers won't get their items. And UPS Corporate asked if there was someone that could give my customers their items. NO!!! They paid for 3 day delivery, and will not get their product for 6 days. My customers want their money back for the shipping, and now they want their money back for the items, since now they won't get their products for over 2 weeks! When I get home. Thanks UPS!!! This is what my tracking info showed me on the UPS website: Look at 05/07=DEPARTURE SCAN! Meaning it left do be delivered at 11:13 pm West Columbia, SC, United States 05/08/2014 1:48 P.M. Arrival Scan Ontario, CA, United States 05/08/2014 6:37 A.M. Departure Scan 05/08/2014 12:51 A.M. Arrival Scan Van Nuys, CA, United States 05/07/2014 11:13 P.M. Departure Scan 05/07/2014 9:55 P.M. Origin Scan United States 05/07/2014 8:13 P.M. Order Processed: Ready for UPS
UPS in Miami, Florida - Mr
When ups gets an address they say is undeliverable, they send a POST CARD to the BAD ADDRESS!! Even though they have the sender's email on file, and the receiver's, and could send automated emails for almost nothing, they have a system that sends out SNAIL MAIL to addresses that they know are NOT COMPLETE OR INCORRECT. They wait 5 days for the USPS to NOT deliver the undeliverable snail mail, then return the package to the sender. This system costs UPS a fortune, makes customers angry and lose confidence in UPS delivery, when a very cheap alternative (or addition) would save them and their customers maybe hundreds of millions of dollars, retain more customers, and get and retain more package traffic. I've already switched a lot of my business to the usps. They are doing a much better job these days, and have cheaper prices for faster service than ups ground.
UPS customer service screws order and service
UPS does not deliver claiming "The street number is incorrect. This may delay delivery. We're attempting to update the address". I check the address and everything is fine. I call UPS to ask why they didn't deliver. I say I've had packages delivered here all the time with UPS and this guy cannot find my address. He probably put it off till tomorrow. All he has to do is enter my address in google maps and it'll show him how to get here. UPS customer service hangsup on me. WOW!!! I call back and find out that the customer service guy changed the city name for delivery. "We received a request to change the delivery of this package. The request is in progress. / Your package will be delivered to an alternate address." Double WOW!!!
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