Latest review first
UPS in Toronto, Ontario - Never delivered
I ordered some stuff on-line, unfortunately the only option for delivery was UPS. Next day UPS guy showed up, called me from downstairs, I press the 9 to let him in, and waited, and waited and waited. He never showed up. I called support to complain, guy there said that drivers didn't have much time, when I ask him: what's your priority? work fast or actually deliver the packages? he mumbled something and repeat the same things like broken record. This note they leave: it says attempt was made, nobody's home, final attempt. Apparently 1st and 2nd attempts just don't exist for the UPS.
UPS - No such thing as 3 day delivery!
I ordered items, and paid extra for 3 day shipping. It was shipped out by UPS 05/07/2014. It is on my tracking Information, the ship out date. Then I looked to see what time today my package was arriving for my customers, so I could let them know when I would be delivering their items. It then said delivery date 05/12/2014. I called them to ask what was going on. I was informed, that even though it was on the truck, and on the road... UPS DOES NOT consider it as part of the 3 day delivery. They never count the first day. WHAT?!?! Since when do you not count the first day? The really sad thing, is 24 hrs ago, 05/08/2014, at 1:48 pm it was an hour away from me. It is 2:32 and I won't get my package until Monday... I am leaving Monday morning for my vacation. My customers won't get their items. And UPS Corporate asked if there was someone that could give my customers their items. NO!!! They paid for 3 day delivery, and will not get their product for 6 days. My customers want their money back for the shipping, and now they want their money back for the items, since now they won't get their products for over 2 weeks! When I get home. Thanks UPS!!! This is what my tracking info showed me on the UPS website: Look at 05/07=DEPARTURE SCAN! Meaning it left do be delivered at 11:13 pm West Columbia, SC, United States 05/08/2014 1:48 P.M. Arrival Scan Ontario, CA, United States 05/08/2014 6:37 A.M. Departure Scan 05/08/2014 12:51 A.M. Arrival Scan Van Nuys, CA, United States 05/07/2014 11:13 P.M. Departure Scan 05/07/2014 9:55 P.M. Origin Scan United States 05/07/2014 8:13 P.M. Order Processed: Ready for UPS
UPS in Miami, Florida - Mr
When ups gets an address they say is undeliverable, they send a POST CARD to the BAD ADDRESS!! Even though they have the sender's email on file, and the receiver's, and could send automated emails for almost nothing, they have a system that sends out SNAIL MAIL to addresses that they know are NOT COMPLETE OR INCORRECT. They wait 5 days for the USPS to NOT deliver the undeliverable snail mail, then return the package to the sender. This system costs UPS a fortune, makes customers angry and lose confidence in UPS delivery, when a very cheap alternative (or addition) would save them and their customers maybe hundreds of millions of dollars, retain more customers, and get and retain more package traffic. I've already switched a lot of my business to the usps. They are doing a much better job these days, and have cheaper prices for faster service than ups ground.
UPS customer service screws order and service
UPS does not deliver claiming "The street number is incorrect. This may delay delivery. We're attempting to update the address". I check the address and everything is fine. I call UPS to ask why they didn't deliver. I say I've had packages delivered here all the time with UPS and this guy cannot find my address. He probably put it off till tomorrow. All he has to do is enter my address in google maps and it'll show him how to get here. UPS customer service hangsup on me. WOW!!! I call back and find out that the customer service guy changed the city name for delivery. "We received a request to change the delivery of this package. The request is in progress. / Your package will be delivered to an alternate address." Double WOW!!!
UPS in Moskovskiy, Moscow - *** Document could not be delivered AT ALL!!!
2nd may Ankara, TR leaves package (4 x A4 pages, birth certificate), 5th may Moscow, RU arrives package, note -> warehouse scan (WTF !!?!?) waiting 4 days, NOONE calls me... I start calling, Answer 1) The document is registered as "freight", YES Freight, Russian customs ask for PASSPORT, INVOICE, REGISTRATION ADDRESS, other millions of documents 2) My reply is that it is GOT *** DOCUMENT not a COMMERCIAL VALUE, for Private use only I am said that TR UPS is *** (very lovely Russia UPS in that) , TR UPS says the sender is guilty, eventually 20 emails 20 calls NO RESULT!!!! They all said that sender signed some sort of an invoice, but that is not an invoice ! How the *** they expect us to know how to formalize to send a DOCUMENT ! No one in Russia UPS ever called me at all, although they had the phone, BAD service, Pissed off completely... I know UPS, you do not give *** at all to our packages, but I hope others will not follow this ! Does UPS expect us to make Custom Clearance work for a Document ? which has 0 $ commercial value and only private use? Do they need to be that arrogant ??? IS it that difficult to solve such *** issue? NEVER EVER USE THIS *** COMPANY We plan to go to court due to their behavior!
RE: UPS EMPLOYEE: Keri Moduff UPS Store Golf Road and Busse Street Mount Prospect, IL This email is being sent to notify UPS Retail and/or Corporate Offices of the treatment I received while in their store today by the above-mentioned employee. This employee was...
UPS in Allentown, Pennsylvania - Won't Re-route Package
Unbelievable poor customer service. I was actually told that the Customer Service "does not provide customer service for packages" ... are you kidding me?! My dad sent a package to my old address, I needed it forwarded to my new address. I don't mind paying the extra fees, but they won't forward because it was addressed to Mas. C. Hill .... umm, do ya think it was entered into the computer wrong and it should be MRS. C. Hill? good grief. And this was on the phone with the supervisor who told me I can call the toll-free number, but they "won't be able to help because customer service cannot help with packages." Oh, they will hold the package 4 hours drive for me to pick up, but won't forward. Everything changes when you are part of 'My UPS' ... there you get to make all the changes yourself and pray to God that they follow the request. Too bad my 90 year old father had the audacity to pay cash at the counter and not demand to see how the person at the counter typed in my name. Now the package will sit for 5 days and be returned to my dad C.O.D. for the return fees. UNFREAKIN' BELIEVABLE. I will absolutely NEVER use this company for anything, ever!
UPS in Aransas Pass, Texas - Shipped to wrong address!!!!1
well reading all these reviews i know im not alone i ordered an air compressor for our car a week ago i had been tracking it all week and it was suppose to be here yesterday May 1,2014 well it said it was delivered at 5:15 upon closer inspection i was reading the email i saw it said shipped to aransas pass not i live in Ingleside so i called them explaining i never received the package well come to find out they say they could'nt find my house so they took it upon there self and change the address to my old address that i have not lived at for 2 years and left it there seriously air compressors are'nt cheap im sooo pist i was in tears i will never use ups again
UPS refuses to leave a package at my house without signature
We made a claim 10 years ago with UPS due to not receiving a package shipped to our house. We never acted on the claim and did not receive any settlement from UPS. We just wanted to document the fact that the package was never received. Since then UPS went ahead and put us on the sign at receiving only list and refuses to leave any packages at our house without signature. They just did it again this week and shipped the package back to the sender. I contacted UPS and requested to put me on the do not do business with UPS list and they refuse to do so. All I want is to stop using their service and use some other carrier instead. They claim they have no way of doing so and also no way to take me off the required signature at receiving list. I work all day and I want them to accommodate me but they refuse to do so. I am really disappointed in this type of customer service. This is DO NOT WANT TO USE UPS EVER AGAIN CUSTOMER.
Ups - Gift Shipping Review from Germantown, Maryland
UPS is the worst! I shipped a gift to a buddy in Canada and was told that he wouldn't be responsible for any charges since I was sending a gift, not an item that was sold to him. As soon as he received it he was being charged $40.00! I called UPS and was told it was because of taxes. I don't mind paying any taxes if need be but clear information was never provided! I told customer service that the UPS store informed me that taxes will only be charged if the item was a sold good but the customer service rep didn't even know what to say in response. This was the first time I shipped anything using UPS and now the last!
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