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UPS - Fork-truck blade through my new radiator
UPS - Fork-truck blade through my new radiator
UPS - Fork-truck blade through my new radiator
Radiator in my truck started leaking (plastic tanks) - so I ordered a new all metal radiator. UPS shows up and my wife sees the box and told him we won't accept that (huge hole) its damaged. He says something rude to her and then literally runs off the property when...
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46 comments
Anonymous
#1278341

Guess he has moved on to making a stink about another business with a fresh audience?

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Review
#489472 Review #489472 is a subjective opinion of poster.
Loss
$4206
Tags
  • UPS Policy

UPS in Jackson, Tennessee - Local "U.P.S. Store" won't honor damage claim ...

Be VERY CAREFUL using "the U.P.S. Store" in Cleveland, TN ... ... ... I sent a computer to a friend in Illinois ... the clerk at the local UPS STORE - Farmland Corner, Cleveland, TN. asked if I wanted any additional insurance above the default $100. I declined ...he weighed the package, and took my money. Found out the computer was pretty badly damaged upon arrival in Illinois. Recipient and I both contacted UPS to file claim ... he was told "Stick it back in the box ... we'll come get it for an inspection". He did as instructed ... only, instead of taking it to be inspected, they sent it BACK to Tennessee ... and during the return trip, they REALLY mangled it. THEN the fun began ... got a major runaround from the owner/manager of the store (lLee - store #3642) ... ONLY THEN was I told that the so-called insurance was ONLY for LOSS ... NOT DAMAGE ... UNLESS they packaged the shipment in the first place. Lee claimed he went to bat for me, trying to get a settlement, but couldn't or wouldn't say who he contacted or when. Yesterday ... after about 6 weeks of this ***, I went to pick up what's left of the computer ... only to have a conversation with Lee about the entire ordeal ... he was very critical of me for not having taken out the extra insurance to cover the cost of the computer ... when I asked him if they would have covered it for that full amount if I HAD taken the optional coverage, he admitted they would not ... kinda says a LOT about his business sense, I believe. He gave me information about a UPS website where they show the "PACKING STANDARDS" that they require ... he says the shipping box I used was inadequate ... it is the SAME box in which a new computer was previously delivered to me ... he said I used inferior packing materials ... he recommended foam peanuts and/or bubble wrap ... I DID use bubble wrap ... inflated pillows ... and pieces of foam that were original to the box. NEVER did the clerk ask what was in the box, or inspect the package to determine if it was adequate. All of this, and he wouldn't even refund my shipping fees ... I got to give him $20 for all the hassle and a smashed computer !!! I really need more stress in m y life ... thanx "LEE"
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1 comment
Anonymous
#1143287

Nope.

Review
#489319 Review #489319 is a subjective opinion of poster.
Loss
$300

UPS in Los Angeles, California - M-F ONLY....Really??? We need to take a day off to get a package?

So I am getting a package delivered to my house tomorrow, but I am a working stiff, M-F at work. Just called UPS to see what my options are for delivery. I am told the package can be held at the delivery "station"......which is also only open M-F!! I asked if the package can be dropped off on our front porch, which is covered and has a small wall to keep the package from street view. I was told that it would be at the discretion of the driver, but he would have to post a label first (on first delivery attempt) saying whether or not HE thought it would be OK to leave package. NOT MY CHOICE???? It's my package. I would be willing to waive any liability, but no...not my choice. No option to drop it off at a UPS store......probably only available to those who pay the price to have that option. I don't know, feels kinda like extortion....pay us more and we'll deliver it to a location you can go to on weekends.
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2 comments
MattD78
#818719

You can also try to leave a signed note on your door stating that UPS is authorized to leave the package and waived of any liability/responsibility.

Anonymous
#818512

So you ordered a package and agreed on shipping terms with the seller by doing business with them. Now, you want to complain that the shipper, who's only part in this is to take said package from the seller to the buyer, refuses to work around your schedule and abides by their company policy to give their workers two days a week off to do as they wish. Why didn't you drive to a store during the time you are not working and buy whatever you wanted from a local person and put money back into your community?

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Review
#489306 Review #489306 is a subjective opinion of poster.
Tags
  • Weekend

UPS in Citrus Heights, California - UNAUTHORIZED DELIVERY

UPS delivered a package to my apt complex manager instead of to me. I did not authorize the apt complex mgr to accept packages on my behalf and I have had serious problems with this individual. I asked UPS to retrieve the package and deliver it to me and they said they would. They did not. I then filed a claim with UPS for a lost package and was again told that the UPS driver would retrieve the package. I also informed UPS that I was refusing delivery, which they say on their website I can do. However, UPS has not retrieved this package and told me they can deliver to apt complex offices whether I authorize it or not. UPS employees lied to me when they said the driver would come back. Their drivers and other employees thin they can do whatever they want. They are a bad company and I will do everything possible to avoid them in the future.
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2 comments
Anonymous
#818416

Can't win for losing. They leave it at the office, you complain.

The Driver leaves outside your Apt door, it gets swiped, you complain the driver claims they delivered, but didn't.

Then you would be on here asking why they did not leave it at the Apt Office where you could pick it up, and screaming about how it is not good to leave outside your door! SHEESH!

MattD78
#818395

You really expect UPS to go back out and take a package from your apartment manager to then bring it up to you? Wow. Also if you are going to quote the website you should also read the Terms of Service "UPS does not limit Delivery of a shipment to the person specified as the receiver in the UPS Shipping System."

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Review
#489164 Review #489164 is a subjective opinion of poster.
Loss
$43

UPS in Naperville, Illinois - Taking a box from office.

Hello, On Friday May 16, 2014 one of your ups delivery person came in to our office to deliver packages and I please asked him if he would be able to take a box with him that needed to be shipped out and he said that he would come back for it later and he never came for it. It's now Wednesday May 21, 2014 and the box is still sitting here. I hope you can please help me with this matter. I would like to know if maybe this is correct what he did but i thought they are suppose to do their job. Thank You.
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Review
#489029 Review #489029 is a subjective opinion of poster.

UPS in Fremont, California - You call that a Customer Service?!?

UPS just had a really bad, awful, unhelpful, rude, and a total dissatisfying customer service. Snow White's crazy step mother is still way better than them. I told what happened and they should have helped me loading my huge boxes. All she did was telling me that everyone is going to be busy assisting other customers and won't be able to help me at all. I have to pick up my stuffs myself after paying a loan some of money for nothing. She then ends the convo. REALLY GIRL? UPS, I REALLY HOPE THAT YOU CAN DO BETTER THAN THIS!!!
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1 comment
Anonymous
#817740

Honestly you sound as if you are two years old. If they were busy helping other customers you have to do the adult thing and wait your turn. The world does not revolve around you.

Review
#489028 Review #489028 is a subjective opinion of poster.

UPS - Home all day only to find "Couldn't Deliver Posty Note" on side door.

"A doorbell is a signaling device typically placed near an entry door to a building. When a visitor presses a button the bell rings inside the building, alerting the occupant to the presence of the visitor." Why should I spend extra charges for rapid delivery of an item when the delivery is delayed by days due to poor delivery practices? What is the business model that can't deliver the first day, but can afford to return day after day? I wanted a heart monitor delivered as rapidly as possible. I spent extra for the service. I scheduled business meetings around the delivery. RING THE BELL!
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Review
#489003 Review #489003 is a subjective opinion of poster.
Loss
$15

Ups Delivery Service Review

By far, the worst ltl carrier! Repeated missed appointments and delivery cancellations.
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Review
#488985 Review #488985 is a subjective opinion of poster.

UPS is now officially a part of NATO (No Action, Talk Only)

I have a specific request for UPS to give me an estimated time of my package arrival time on a commercial location, and two different customer serviced had assured me that possibilities. On the day of the package arrival, I called to make sure on the arrival time and this customer lady told me that it is impossible for her to do that because the delivery is not for residential. The storage told me that they can't accept anything and I would have to be there to accept it. I had promised the storage that I will do that and now I couldn't. This is a joke. P.S.: They don't even offer any help or any compensation for my misery. I paid f****in almost $200 for a joke. They even suggest me to wait at the storage until the package arrive. Are you guys kidding?
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Review
#488939 Review #488939 is a subjective opinion of poster.

Double Price Charge Review

Yesterday I went to USP for International shipping and he gave me USPS service and charge double price, how can I claim for it?
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Review
#488901 Review #488901 is a subjective opinion of poster.