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UPS in Trenton, Michigan - Paid extra for fri. Delivery pkg didn't show up til Monday damaged

I paid for fri delivery of a box of hand rolled cigars for a friends retirement party, note no signature was required. Only thing this *** driver had to do was leave the pkg. On the porch of my condo, but no *** boy left a tag saying he needed a signature . As a result I had to run out purchase a box of comparable cigars at twice the price to make the party in time, and now I'am stuck with a box of dried out cigars I hv no use for. Not to mention the total cost for ups's poor service was over 170.00 dollars!
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2 comments
MattD78
#823089

UPS has an entire set of rules for tobacco products under the Terms of Service. If the shipper did not comply with these terms UPS likely then needed a signature from someone acknowledging these terms.

MattD78
#822755

To receive service for Tobacco Product Shipments shipped to a consumer, the

shipper must sign and agree to the provisions set forth in an approved UPS agreement for the transportation of tobacco products. For all other service for Tobacco Product Shipments, the receiver must be licensed and authorized to receive tobacco or tobacco products pursuant to all applicable federal, state, provincial, or local laws or regulations, and the shipment must conform to the terms, conditions, restrictions, and prohibitions set forth at www.ups.com/tobacco at the time of shipping. It is the responsibility of the shipper to ensure that a shipment tendered to UPS, including a Tobacco Product Shipment

I assume when you read this in the terms of service regarding shipping tobacco products, correct?

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Review
#492530 Review #492530 is a subjective opinion of poster.
Loss
$175

UPS driver gave false tracking explanation

Hi, 1Z13X0041362383770 I requested the following package from UPS and i was waiting for the package for the whole day and cancelled some of the appointment. But they didn't deliver the package but they put it on the tracking message saying that customer is not available. I dont want to compliant but i cannot accept this kind of false information this is not only the first time. Earlier also i had the same experience they didn't deliver the package but they put it on the tracking message was saying that customer is not available. I request UPS to correct this kind of false information. A Pissed customer
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Review
#492419 Review #492419 is a subjective opinion of poster.
Loss
$800

UPS in Baton Rouge, Louisiana - Packaged Never showed up on time! or on same day!!

So I buy this game for a friends Birthday which is on May 30, I placed the order on May 20, 2014 it ships on the 28th with guarantee delivery date on May 30, 2014. Now I live in Baton Rouge, Louisiana my package arrived in New Orleans, Louisiana on the 30th at 12:30 a.m (where about 40 minutes apart.) My packaged got delayed in New Orleans at 1:34 a.m. no big deal right WRONG! I never got another notification about my package again until 8:34 p.m on the 30th saying it just left New Orleans facility. 10+ HOUR DELAY for what!!!! JUST BECAUSE THE TRUCK WAS LATE AT 12:30 A.M. I STAY *** 40 MINUTES AWAY FROM New Orleans and it's not coming today so I wait tell tomorrow WTF! *** you UPS. Btw guess who was the only one without a Gift to give?
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1 comment
Anonymous
#892647

UPS is pretty bad in BR. Not NEARLY as inconvenient as your situation but I needed UPS to pick up a package sent to my APT that was addressed to the old tenant. Had to call multiple times before someone would pick that *** up.

Review
#492129 Review #492129 is a subjective opinion of poster.
Loss
$70

Most UPS delivery drivers show total lack of respect or courtesy on private property

I trust this will be a total waste of time, but it shouldn't be. Whomever receivesthis complaint needs to take some initiative, to READ AND PASS UP THE LADDER WHAT I HAVE TO SAY. In the process of doing my job, I travel around eastern Colorado quite a lot. I often wondered why I see so many containers with signs reading," UPS LEAVEHERE", or something to that effect. I don't wonder about this anymore. We live out in the country, 30 miles east of Colorado Springs. We have 2 families on 1 property, and as such receive many deliveries via UPS. Let me also state at this point that before my present job, I worked as an Ops Mgr for a nation wide LTL trucking company for many years, so let's assume I might have a little knowledge on the subject of high level customer delivery service. I'll get to my point. Your drivers, with a couple exceptions, do a horrible, and I mean totally unacceptable job of making deliveries to our home. It makes me wonder if your well compensated union drivers receive any, and I mean any, customer service training that they comprehend what so ever. You can't tell it by me, or any of my family. Specifics , because I realize you want some, are as follows. We have a 600 foot driveway that is built like a miniature county road. In other words, it has little bar ditches on each side, but a nice wide center to drive down. NUMBERONE, your drivers speed coming in and out of our property is excessive to say the least. They seem to care nothing if there may be a child or pet on OUR property, let alone simply being at all respectful. We have a nice gravel parking area at the end of the driveway for turning around, that usually gets ground down to the dirt from the heavy braking needed to stop. NUMBER TWO, in their haste, they will with great regularity upon leaving, speed once again down the driveway, only at this point they will be perusing their appointment chart for the next drop. The evolution of this considerate act is they run off the middle of the driveway, into the bar ditch, tearing it up beyond all recognition with the 6 wheel truck. It's just a matter of time until someone runs smack into our entrance way from a total lack of attention. It will Happen. And yes, we have made repeated friendly attempts at remediation of this on going problem. With drivers only, up to this point. So let me ask you, "whom do you think has the privilege of having to go out with rake and shovel to fix the mess"? Not the people from UPS, I'll tell you that.Gets a little old don't you think? The thing is, this is completely preventable and inexcusable. Doesn't do a lot to build my esteem for "what brown can do for me"It happens a lot! We've finally reached the point where we're saying, NO MORE!Are we getting the picture here? The driver who delivered today, 05/30/14, his name was Chris, and he was out of Colorado Springs. He said his boss name was Ben. I want this driver reprimanded for speeding, and being disrespectful when I called him to task.The tracking number 1Z 202 R16 03 8356 3961. I want to hear back in short order from the UPS regional manager on this issue. If I get blown off, I'm going straight to corporate. Be assured I am not some*** malcontent. We are hardworking, self reliant Americans, who go out everyday and get it done the right way. We require the same in return. All decent people should. Jeff Huddy6050 McClelland Rd.Calhan, CO. 80808719-683-9328
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2 comments
Anonymous
#830514

Jeff is not very bright.

Anonymous
#822468

This is a Website UPS has nothing to do with.

Posting all your personal info on a public acess website may not be a good idea.

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Review
#492092 Review #492092 is a subjective opinion of poster.

Ups Delivery Service Review

The wors delivery company!!! Dont recomend!!!
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Review
#491959 Review #491959 is a subjective opinion of poster.
Reason of review
Bad quality

Ups Driver Behavior Review

I was backing out ups driver pulls up right behind me block me in. He alot of room to park. Ups driver truck #137056 n Weatherford Tx didn't say nothing like sorry very disrespectful. It was at a ATT store
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Review
#491912 Review #491912 is a subjective opinion of poster.

UPS - Late Trailer

I have had 3 personal orders from various places in the us. All three of them have been late because of "late trailers". There were no weather issues. I never see that from the USPS. I have notice that this happens quite often lately. Maybe you should change how many shipping days it will take. Instead of listing 5 days maybe list 5-7, since it happens quite often. I would like to see the records of your shipping days across the us. Next time I ship I will request using United States Postal Office instead of UPS. Please support them.
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Review
#491885 Review #491885 is a subjective opinion of poster.
Tags
  • ups always late
  • late trailer

Ticket Review

Ups left my tickets in the rain on the porch and didn't even knock on the door. They ruined the tickets. And on top of it I had gotten a tracking email that the tickets were just printed and would be shipped the next day!
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Review
#491720 Review #491720 is a subjective opinion of poster.

Package Review

Sent a package back to Amazon and it never got there . Found out that ups hires convicted felons who routinely steal from customers .
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Review
#491605 Review #491605 is a subjective opinion of poster.

Ups - Shipping Account Review from San Antonio, Texas

Wow!!! So I thought since UPS now has this cool new (My Choice) service, I could finally leave FedEx. WRONG!!! So, I go to sign up for the My Choice account and it will only allow me to do so using an address that I no longer live at. So, once I'm finally signed up I think, I'll just update the account with my new address. WRONG AGAIN!!! After many failed attempts, I get in touch with tech support regarding the error the site keeps giving me only to be told the reason I cannot update the delivery address is because the new service uses public record to verify who you are and I have not lived at my new address long enough for the system to be able to verify it. Wow.. So basically, I cannot have a shipping account with a delivery address that is MY address, because you can't verify it. Even though I live here and can prove it. I mean really...??? Why in the world would I want to have a shipping account with a delivery address that I no longer live at??? Does this make any since to anyone?? Or is it just me..?? That is the dumbest thing I have ever heard of. I can understand using public record to verify someone's identity. It's actually one of the more secure forms of identity verification. However, telling someone that they cannot use his/her own address to create the shipping account even after they have successfully verified his/her identity because the new address isn't showing up in public record is the most abserd thing I have ever heard in my life. And I've heard some pretty messed up things. So, I will gladly be changing back to FedEx. And no matter how they might change the system in the future and even if they where to offer me a free years worth of shipping fees covered by them themselves... I will never.. Neverrrrrr.. Go back to UPS. I would rather pay double shipping fees and have to wait double the ship time then to ever go somewhere where they are *** enough to emplement a system of this nature for ANY reason. WOW!!!! -UPS SUCKS / SAN ANTONIO, TX
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Review
#491455 Review #491455 is a subjective opinion of poster.