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UPS in Newport News, Virginia - Filed complaint and it went nowhere!!!

I ordered a package and according to UPS it was delivered....however, I have no package. When I spoke with the UPS shipping store, the SUPERVISOR was very adamant that, "I can get a picture of your packages sitting on your front porch. I just need the system to update overnight and I will get you your image." I call back the following day and she describes an image that is at least a year old and it's not an image of my front porch, it's an image from Google maps. REALLY UPS. When I called her on it, she had the audacity to become combative. This is the location supervisor! So I call the 800 number to file my complaint and they transfer me back to the location supervisor...the very lady I have who became combative. UPS gets an "F"
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#495944 Review #495944 is a subjective opinion of poster.
Loss
$129

Stolen Package Review

My package was stolen in UPS' hand. And they are very slow at processing refund. They thought like they are not responsible for the lost item. Customer service is also substandard. I have no idea why Amazon uses them for global shipping.
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#495938 Review #495938 is a subjective opinion of poster.

UPS in Houston, Texas - Where is my package

My package was supposed to be here on the 10th. well its not. package left Litham, N.Y. on the 4th arrived in Syracuse N.Y on the 5 arrived in hodgkins IL on the 6 just arrived in Houston Tx on 10 who knows how long it will take to get to Cleveland now. I was told my package would be here on the 10th in limbo on the 10th. Not one of my packages that are shipped from ups is ever on time.This company is going down hill. Just close the dam doors. why wait. If I had my choice on who will be shipping my stuff the last person i would choose is U.P.S..........Yelling to all companies please please stop using ups. It looks bad on you.... Thank you for reading.
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#495926 Review #495926 is a subjective opinion of poster.

Wondering if any one ,has my problem with UPS.......

100% of the time ,All of my deliveries from ups are late, usually around 6:30 or 7 pm , they always say around 2 or 3 pm , so i am sitting waiting all day for UPS .. They told me that all business are delivered to first, before resident's , even if you have a home based business .. I am so tied of waiting for deliveries all day . I checked their website , it seems that you have to pay extra for a quicker delivery even if you already paid for express overnight mail.. i am sick of UPS poor service. A while back, i did not receive the shipment that ,i order together. How about they broke one order up into about 6 shipments , it took about a month for me to receive my order,, after they had to pick up the broken up shipments, and reship out my order. I am so sad, angry, upset, disappointed , there are not enough words to say how bad i feel about them, UPS once was a good company with great service, but the company has gone down, they use to be a trust worthy company, but not anymore, they to go back to their old value's and that's caring about their customer.. very sad in TN
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#495906 Review #495906 is a subjective opinion of poster.

UPS in London, England - Inept Ieffectual incompetent

UPS have a delivery tracker system to track the progress of your delivery supposedly! I found myself liasing between adidas and UPS as to the whereabouts of my parcel but they both were incompetant and couldn't give me accurate information. I spoke with one of the UPS representatives who informed me a delivery attempt had been made(untrue) and who told me that the drivers do not carry mobile phones (to aid with delivery) nor do they have GPS in there delivery vehicles. This is absolute *expletive* BS nonsense! She claimed a delivery was attempted with the limited address details that adidas had given the company and then proceeded to ask me for addition details such as my address and phone contact number(I thought they didn't use phones to contact their customers and if a delivery had been made previously then why would they need my address again?) They are an ineffectual inefficient incompetent inept and incapable of doing a simple job.They hire uneducated lazy people who cannot follow simple directions and the telephone staff are condescending and manipulative. I now have to go to the warehouse in kentish town to collect my item. I would not use this service again and I urge any business to use a far superior service as this one is contemptible.
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#494626 Review #494626 is a subjective opinion of poster.

UPS in New York, New York - Packaged damaged and only partially delivered

I ordered 4 wheels from tirerack.com . The wheels are shipped in individual boxes, with the individual boxes then put into bigger boxes with 2 wheels in each bigger box. The two boxes left the tirerack facility at the same time, but something happened to one of the boxes along the way to cause a problem with the delivery. When the second package arrived, it was just one of the wheels in the "inside", individual box -- the second wheel and the larger box were not delivered. The smaller inside box with that one wheel had a label on it. When I called UPS to find out what happened, they said that when items are damaged they "repackage" them. That's a dubious choice of a word, since in this case all they did was take the one wheel/individual box out, put a label on it and ship it on. They should call this unpackaging since that's exactly what occurred. More importantly, this inside box and was damaged and the wheel inside was scratched. And, as far as I know (because UPS doesn't have the information available in real time when an incident like this happens), they did not contact tirerack.com as soon as the problem occurred. I didn't find out about the extent of the problem until the delivery was made and I had time to look at the package afterward. The way UPS handles problem shipments is a problem -- extremely poor. They do an "investigation" after thefact instead of doing do in real time and noting the results in the account and initiating action to contact the shipper/end user.
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#494326 Review #494326 is a subjective opinion of poster.
Loss
$580

UPS in New York, New York - Did not attempt to notify me on a last attempt

My mother's friend sent me a package and I was at work during the first two attempts. I took off work yesterday for the third attempt and was home all day. The driver left a notice on my front door but he didn't ring the doorbell or make an attempt to get my attention. This has happened enough times that I know there is no way I can get my package. I'm ineligible for MyChoice and the holding location isn't convenient (It's 90 minutes by public transit and their hours are M-F 10-6 which doesn't help anyone with a job who would miss the package in the first place). The only other way to get it is to pick it up from a franchised UPS store. In order to pick it up from a local UPS store I would have to pay $6 from UPS to get it rerouted and $10 from the private UPS Store to have them hold it. This is not okay and I do not have $16 to waste. This is why I always tell people not to send me items through UPS. My job does not allow deliveries and I'm stuck without options. This has happened enough times (the driver doesn't alert me, I've taken to watching the street like a hawk when I have a package and going downstairs to meet him) that I'm beginning to think this is done on purpose so they can get more money for redelivery. We are paying for privatized service but we are getting nothing in return.
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#494292 Review #494292 is a subjective opinion of poster.

Owner of UPS won't file my claim

Proprietor of UPS store in E Hallandale Beach Blvd in Hallandale, FL (Lisa) refuses to take responsibility or file a claim for damages. I went to the store with several items to ship. They included a DVD box-set (GSP Rushfit) a large yoga mat and 2 sets of dumbbells (10's and 15's). I was carrying them in a duffel bag and needed a box as well. I asked Lisa how much it would cost and we negotiated back and forth until we agreed on a price. She sent a young man to get a box and placed it on the scale and then he loaded the box to get a weight. We settled the bill and I left. When the package arrived the dvd set was crushed, broken and dvd's were all scuffed up. The UPS store did not include any packaging materials whatsoever! They never even mentioned it when I was there. I send in pictures of the box, pictures of the damages and an invoice showing the cost of the dvd set. Now it has been 2 months and I finally get a response to one of my many messages that (to sum up) you were difficult and I don't remember us packaging it so we aren't going to help you further. I suggested to check the cameras and she said they don't have any. How convenient?! Why do consumers have to continually get screwed even if there case is legit?
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#494008 Review #494008 is a subjective opinion of poster.
Loss
$90

UPS store 2918 is AWFUL

DONT use this store. The owner issued and yells at you. He should not be a franchise owner. He ruins the UPS brand. I called for a tracking number and asked him to repeat it and he flipped on me!! They are awful. Awful AwfulAwfulAwfulAwfulAwfulAwfulAwfulAwfulAwfulAwfulAwful DONT use this store. The owner issued and yells at you. He should not be a franchise owner. He ruins the UPS brand. I called for a tracking number and asked him to repeat it and he flipped on me!! They are awful. Awful AwfulAwfulAwfulAwfulAwfulAwfulAwfulAwfulAwfulAwfulAwful DONT use this store. The owner issued and yells at you
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#493928 Review #493928 is a subjective opinion of poster.

UPS in Kincardine, Ontario - Non delivery and disrespect from customer service

On Monday June 2, UPS attempted to deliver a package to my home. It was from the US (I live in Canada), so there was an import charge and sales tax to pay, and as I was not there to present a credit card, they left a note. Fair enough. So I wrote a note asking the driver to call me to get a CC number or to tell me where to pick up the package, and stuck it under their notice on my door. Next day, no call. I suppose I should not be surprised, I already knew that their customer service sucked. So I called the customer service number later in the afternoon to figure out where the package might be so I could go pick it up. I find out that the depot handling our area is in a little town about .5 hour drive away. That depot isn't in their online database of locations, AT ALL. I checked several different ways. But customer service did some digging and said that it's in Hanover, even though officially their system says that my area is in fact serviced from a different city 1 hour away (Owen Sound). It's a nice day, so I don't care - I decide to go to Hanover to pay for and pick up my package. On my way there, I check the UPS app on my iPhone, and a brand new entry says "Owen Sound, The receiver has requested that we hold the packaged for a future delivery date." Which is NOT what I requested, I requested a call with information about where to pick up the package - NOT the same thing. Nonetheless, clearly the driver interpreted "pick-up" as code for "do nothing and let the customer sort it out", and decided to return the package, but to Owen Sound. So I make a left at the next rural highway, and head instead to Owen Sound. Owen Sound was more than the anticipated 30 additional minutes away, and after my GPS running me to the wrong address, then calling to find out the actual address and having difficulty getting there (despite GPS), I arrive at the depot at 6:45pm. The lovely and friendly woman there tells me that the package is, of course, in Hanover. That UPS services Kincardine from Hanover, not from Owen Sound. That this has been true for about 4 years or more, and that the manager at the Owen Sound location regularly asks when are they going to fix the data in the system that keeps sending people from Kincardine all the way up to Owen Sound when it's actually serviced out of Hanover. She's nice, but there's still no package. Awesome. So I call the CS number. A very friendly man answers and tells me that there's nothing he can do. And that he can't reschedule delivery for the following day because it's after 7pm. Getting annoyed, I say that it's their screw-up and so they should compensate me for my trouble, and I ask them to drop the brokerage fee. He says he can't do it all, but he can more than cut it in half and discount me $10. I was shocked enough that he would do that much that I took it rather than ask for $15. I was half-way to pleased that they did that. Further, he called the depot in Owen Sound and they committed to ensure that the package would go out on the truck the following day. I was actually starting to think that they had good CS - the recognized when they screwed up and compensated the customer. Nice. So now it's Wednesday (today). Not really trusting them, I called in again to validate that they did in fact put my package on the truck. They say no, at first, because the delivery info in the system hadn't been updated, though the case notes for my call-ins HAD been updated. So they called the depot while I waited on hold, came back and said "Yes, the package will be delivered today. The estimated time of delivery is 5:15 pm." I'm happy. The computer stuff I ordered will keep me busy this evening. Great. Awesome. So I get home at 5:00, and I wait. 5:15 comes and goes. 5:30 comes and goes. My joy has turned to ashes, as it dawns on me that they screwed up. Again. Finally, at 5:40 I decide to call the depot to ask what happened to my package. They check and say, of course, no, the package did not go on the truck, the system says so. I ask them to call the depot, which they do. The get back to me and say that they couldn't raise the depot, so they put in an urgent message and guarantee that I will get an update call within the hour. I wait. 6:20 comes and goes and I can't wait any longer because I don't trust them any more. They give me the runaround as usual, then tell me I have to wait until 6:40, because that's the commitment time. That's one hour after they sent out the urgent message. I don't like it, but that's fair, so I wait. 6:40 comes and goes. 6:50 comes and goes. 7:05 comes and goes and I call in AGAIN. The person I get can't help me. She can't call anyone. She can't get me the package. She can't do anything. Now I have officially begun to lose my cool. I start venting - no package yesterday, no-one called, can't pick it up because no-one called and now it's too late anyway so even if I wanted to do the drive I can't get it, what are you going to do about it. She refunded me the rest of the brokerage fee AND the taxes, but can't do anything else. I thanked her for that and asked for a manager, because I want my package. So she puts me on hold. I suspect that they put you on hold and literally get up and go look for a manager. It's not like they have a separate call *** for escalated calls. While she does that I wait, on hold, for a manager, for over 20 minutes. No check-ins to see how I'm doing, nothing. Then, insult of insults, the *** system hangs up on me because I've been on hold too long. So I call in again. I demand to speak to a manager, and no, I will not tell you why thank you very much. It takes 3 rounds of negotiating with the front liner, and telling him that I've already been put on hold for a manager, then hung up on, before he commits to escalating. He also commits to checking in on my call every few minutes to ensure I don't get cut off, which I have to admit, he did. In fact, I would like to take a moment to say that almost everyone I encountered up to this point tried to be helpful, and really did understand my frustration. The problem over at UPS is systemic, not due to poor CS reps or bad training. They were really nice, professional, and when they COULD do something to help me, they DID it. It's just that UPS is really bad at logistics, and as an organization don't really give a *** about their customers. That lack of care is illustrated not by their friendly reps, but by the way their system and processes are set up to push all the liability of their poor service BACK onto the customer. It took another 20 minutes to get a manager, but I did, thanks to the nice front liner who did check in every 3-4 minutes and ensure I was still there. The manager is where my care really goes down hill. He is polite the entire time he tells me there's nothing he, his manager, or GOD can do for me. He very politely apologizes for my troubles, and tells me the package will be delivered tomorrow. This I don't want to hear. If they'd not had their heads up their ***, they would have known where my package was, told me the correct information rather than a string of BS (not any one person's fault, a fault of the company's systems, database and internal communications. I mean, why don't they know that the Hanover depot services my area, and not Owen Sound?) then I could have driven to Hanover and picked it up. Not that I relish driving for over an hour, and using MY gas money, but at least then I'd be putting my new computer together now instead of writing this scathing rebuke of all things UPS. So now I'm pissed. I put this evening aside specifically to work on this computer, KNOWING that my parts would be here. You know how I know? Because THEY TOLD ME SO, ONNA PHONE! Why can't I just reschedule my life so that I have the time tomorrow, you may ask? Funny you should ask. If I didn't have to go back to Toronto for the weekend tomorrow afternoon, then I could. See, I was supposed to be able to have my parts on Monday, but that didn't work. I was supposed to have my parts on Tuesday, but they screwed that up. Now I'm supposed to have them tonight, but they screwed that up too. Just how many times am I supposed to "reschedule" to accommodate their screw-ups? This is my logic. I believe in it. The manager, however, didn't give a ***. He just patiently said the same thing over and over and over, like a broken record. I'm very sorry Mr Mason, we will deliver it tomorrow. So I ask, "Really? And what compensation do I get for you screwing up my evening?" "We'll compensate you by delivering it tomorrow." "Seriously? You'd deliver it tomorrow if it was ME who messed up and hadn't paid first, or whatever. What do I get for my lost time?" "We'll deliver it tomorrow." "Really? And why should I believe that. You said you'd deliver it yesterday, and didn't, and then you said you'd deliver it today, and you didn't. What's different today?" "I assure you that we'll deliver it tomorrow." "That's not good enough. You promised to deliver it today." "I'm sorry, Mr Mason, we'll definitely deliver it tomorrow." "This is my package, that I paid for, that you were paid to deliver two days ago. I don't want apologies or assurances, I want my package." "You'll get it. Tomorrow." Around and around. The more smarmy and cloying his "assurances" and deflections, the angrier I got. I swear, their "anger reduction" strategies are deliberately the opposite of their name. I finally said "I want compensation for my lost time and frustration, and if you can't help me, then I want to speak to YOUR manager." "My manager is not in until tomorrow. You can call back tomorrow." Now my temples are throbbing and I'm seeing red. Not only has my planned night of catharsis over a new server been dashed, this *** is ruining my evening even more by placing all of the liability for their screw up on me. "No, you will have your manager call me tomorrow." "OK." What? OK? "Tomorrow?" "Tomorrow." "Really? What do I get WHEN he doesn't call me tomorrow?" "He will call tomorrow, and you can discuss compensation with him." "Really? I want your name and ID so when he doesn't call, your complaints department will hear your name." "I'm Joel, and my ID is MNL5RYB." He's got me. I'm tired and frustrated, my fire of righteous fury is burning out, and he's outlasted me. He's got me. And he knows it now. His job was not to fix my problem. CS managers don't solve client problems. His job was to tie me up until I burned myself out and then send me away, to tell me to *** off in the politest possible terms, and he did his job well. You know how I know all that? Not just because cynicism is the only philosophy that reveals the truth of human actions, and not just because I've worked in a call center in my youth. Because after arguing about the reliability of his assurance of a phone call I know I will never, ever receive, and after ending our call, he forgets to hang up the phone right away, and in the background I hear him say to someone else, and I quote, "Now that's how you DO IT!" UPS SUCKS! But this is 2014, and I will get the last laugh. Because there's Facebook, and blogspot, and the BBB, and sites like this one, and more than anything there's Google, who will make sure this post is seen by any and everyone who does a search for UPS Customer Complaints or UPS SUCKS.
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#493795 Review #493795 is a subjective opinion of poster.
Loss
$500