UPS Reviews and Complaints
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UPS in San Antonio, Texas - Store refused to ship plastic shotgun buttstock
The store clerk said ' ups stores do not ship gun parts'. It's a plastic part. She said it was franchise policy? Well my policy is that I dont do business with antigun slimebag companies. I changed to a PO-BOX and saved a lot of money by NOT using a UPS store. My box fee went from 156$ at UPS store, to 70$ at USPS. -------------------------------------------------------- ...the rest of this is because this *** website is making me enter 100 words which is dumb, this does not take 100 words. ..the rest of this is because this *** website is making me enter 100 words which is dumb, this does not take 100 words.
UPS in Hicksville, New York - Horrible Service
I wish I could support UPS. As a former 12 year resident of Louisville, KY, I know how important they are for jobs in that area (they are based there). However my UPS driver for my neighborhood is awful and the customer services following his errors has been equally terrible. First time I had something delivered by UPS, the driver rang up to my apartment and I responded and buzzed him in. There's NO WAY he didn't hear me answer since my dogs were barking like crazy (as they always do when the buzzer rings). He apparently didn't want to take the trip up so he left me a notice. I was anticipating the package because it was my dog's food and they were out. When he didn't come up, I ran outside to find the notice and had to chase him down the street to get it. He was a young kid. Next experience I had was when they attempted delivery to my apartment when I was at work. I went online to arrange delivery and saw that they charged a $5 fee to deliver at a set time. On the 2nd notice, I was about to work from home but saw that my driver had marked that he would deliver after 5 pm. I made sure my partner would be home by 4pm to retrieve the package. Guess what? He came back around 1:30 PM to deliver and gave us final notice. "Surely mistakes happen..." I thought but it just kept getting worse. I called the center to inform them that my driver had misinformed about my delivery and that I missed my package. The center said they would try to attempt redelivery and asked me for some information. I requested the center representative to mark on my record that if they couldn't redeliver to hold the package. The center rep agreed. She informed me someone would call me by 5:30 pm with outcomes. I told her I could be on the subway at that time and had her take an alternate number to my partner at home. I get home and check my phone and there are no messages. My partner said he got no call. I call UPS back again and have to hold for a representative. When I finally reach someone, they tell me to call another number of the local holding center which was unable to reach me. I advised them that I had given an alternate number to call, why had they not used it? I called the local hub only to be informed me they couldn't redeliver that day. I asked them to redeliver on another day and they said, "No, you'll have to pick it up." I tell them it was their mistake and why can't they just send it out for delivery again? Tia, the representative, says they can't and I'll have to pick up. I ask where I have to pick up and it's all the way in Carnasie (1 hour by bus). I sigh and say, "How many days do I have to pick up?" and Tia advised 5 days but that I now need to call the center BACK to arrange holding the package because apparently the rep didn't do it the first time I asked them to. This is when I started to become angry. But it kept getting WORSE. BACK TO being on hold with the center. I finally get a representative who does inform me that the first person I talked to the first time had failed to follow my request. Then she informs me that the pick up center IS NOT OPEN ON THE WEEKEND. So basically, I have to go out Carnasie AFTER I GET OFF WORK. I work in Manhattan. My commute home is an hour. I have to stop at home to let out my dogs. Then I have to truck an hour and back from Carnasie on a school night because my driver misinformed me. It will pretty much be my entire night. Then I'm on hold for a supervisor for 30 minutes. When they finally pick up, they can't hear me and hang up. Even though I gave the rep a call back number, no one calls back. I'm back in the hold *** waiting for a representative to pick up. If they don't put in a request to hold the package by 7 pm it will be sent back. Not only is UPS not helpful, they are EXPENSIVE in terms of your time. I have already burned a few hours on the phone with them and I will have to take a whole evening to go pick up my package and rectify this mistake. I will never ever use UPS and any business that uses UPS for shipping will be reconsidered and likely not used for the sheer inconvenience of the service.
UPS - $600 phone
My iPhone 5s screen cracked so I ordered a new one. It was one day shipping so I should've gotten it right away. However, that was not the case. The delivery guy left the package under my gate (or so that's what he reported) but I never received it. The whole "leaving a package at your door step if it doesn't require a signature" thing is ridiculous. They should always make sure that the package gets into the hands of the person the package is for. I am beyond frustrated with UPS. I now have to wait an extra 1-2 weeks for my package when it should have only taken 1-2 days... I am requesting another delivery service next time.
Ups Delivery Service
Ups - Package Review from Pontiac, Michigan
I missed the first delivery attempt and a note was left on my door. The note said they would attempt to deliver my package the next day. I was not going to be available to sign for the package so I went online and requested that my package be held at the UPS Office. Once I completed the request I was informed that I would have to pick up my package within 5 business days. The next day I took a long lunch break from work and drove 40 minutes to the UPS office and pick up my package. When I got there they couldn't find my package. I checked the tracking number for my package and saw that it had made its way on a truck and attempted to be delivered to my house for the second time. The person behind the counter said "that happens all the time". That is not what I wanted to hear. So now I have to plan another long lunch from work and drive all the way back to the office and hopefully pick up my package.
Go With UPS or FEDEX!
I mailed a 6 lb pkg on Jun17th. It left that post office and went to Memphis. Arrived in Memphis on June 18th. Left Memphis on June 19th, headed for Escondido, Ca. So far, so good. It arrives in Bell Garden, Ca. Post Office, which I found out is like post office ***. It stays there until June 23rd. Then the inept idiots there send it BACK TO MEMPHIS AT 11:04 pm on June 23rd. It arrives BACK IN MEMPHIS IN JUNE 24 th. Then, they send it BACK ON THE ROAD TO ITS DESTINATION. I CALL AND ??? I get to talk to nobody but a *** recording over and over and over. Now I look at the useless tracking and see today, June 25th, and it still tells me NOTHING. NOTHING. IT HAS NOT BEEN UPDATED SINCE IT LEFT MEMPHIS FOR THE 2nd TIME. I PAID $16.00+ to SEND THIS PKG. IT ONLY WEIGHED SIX POUNDS. FORGET CALLING AND COMPLAINING. YOU GET THE SAME RECORDING. I VOTE FOR GETTING RID OF THE WHOLE USPS AND USE UPS. AND WHERE IS MY PKG? THE ONE THAT WAS SUPPOSED TO GO TO ESCONDIDO, CA???? Who the *** knows!!!!!!! Never again. Never. USPS IS IN OBAMAS POCKET AND SUCKS.
UPS in Riverview, Florida - Express ***
Paid $30 to get my MacBook asap and ordered it on the 23rd now there saying some *** and it'll come on the 28th *** *** heads rudjsnejkskdjdjdjdjjdjdjdj djdkdjdj did. Djdkdjdj d d d d d d d d. D d d d d. F f f f f f f f f f f f f f f f f f. F f f f f f f f f g f g g g g g g g g g g g g g g. G g g g d a a a a a a a a a
UPS driver is a real piece of work
I work all day, and can't be home to receive packages. I tell companies to send via USPS or FedEx, but some don't listen and send UPS anyway. I live in an apartment complex and our doorbells don't work, and the lazy, good-for-nothing maintenance man won't fix them, no matter how much tenants complain about it. Because of this, I have my neighbor watch for UPS and have previously left instructions for UPS to either leave the package with my neighbor or leave it outside the main door, which is a locked security door. He refuses to call my neighbor because he says the truck has no phone and he won't use his personal cell phone. He's very uncooperative, and insists I sign a slip before I get my package. My neighbor has run for the truck without her coat on in wintertime trying to catch him, and has fallen and had an accident already trying to run downstairs to the truck, things which I did not ask her to do or want her to do. This is the fault of UPS, who could simply leave the package as I asked...but they choose not to. These drivers are arrogant clowns and I wish companies and individuals would put them out of business by not doing business with them anymore. I've never had this problem with FedEx; they simply leave my packages.
Packages Holding Review
They refuse to hold packages and will not deliver without a ransom being paid. I have items which are not subject to duties so ups charges a brokerage fee.
The driver knew I was home but didn't leave my package. When I called to complain they returned my package to the sender.
I had a package sent out on the 19th ups scanned it on the 20th I was told it would be here on the 23rd. I wake up on the 22nd to a email stating it has been rescheduled for the 24th (today). Well I checked the tracker yesterday and it was saying it was in Texas all...
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