UPS Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
Ups - Laptop Review from Lindenwold, New Jersey
So I ordered a laptop through HSN. I've been tracking my package through UPS because UPS has lost a package of mine before and couldn't tell me exactly where the *** it was. As of yesterday, my laptop should have been delivered. But it never was. I called UPS today and they know NOTHING. All they did was put in for an investigation. So now I have to wait 8-10 business days to even find out what happened to my laptop. I'm SO DONE with UPS after this.
UPS - Shipped my temp sensative meds overnight before 1030. They left them on the dock in Denver
Had me temp sensative meds packed by UPS and shipped by UPS overnight before 1030 am. Paid $86 for this. Meds cost me $700.00. UPS left them on the dock at the Denver facility and state they will deliver the package 24 hours after the agreed upon terms. UPS informed me that they have NO liability for their failure to honor the terms of the contract we entered into. At no time during the packing and payment process was this fact brought to my attention. If it had been. I could have and would have made other arrangements for delivery. Now I have to pay another $700.00 for the total failure of UPS, Their TV ads clearly state that if we pack it we guarantee it, What a crock!
UPS in Jacksonville, Florida - Just a funny one to read
Initial Question: I requested a password reset and its says comeback even though I have a temporary Sanjla P.: Hi, this is Sanjla P.. I'll be happy to assist you. Sanjla P.: Hello Alex. Sanjla P.: Please give me a moment while I review your information. Alex: I got locked out. So now I have a temporary and says come back later. Its obviously me, the account owner, as I have the temporary you just sent Sanjla P.: Okay. This is in UPS.com? Alex: correct Sanjla P.: Okay. The lockout is for 30 minutes from the last login attempt. You should be able to log in after that. Alex: But I need to ship and its nearing cut off. Its obviously me as I have the temporary....this is completely non sensical Sanjla P.: I understand this can be frustrating, but I am unable to unlock it for you. Alex: You (UPS) realize you just sent me a password that is going to work in my hands whether now or in 29 minutes which is after i need it Sanjla P.: Not quite sure I understand...? Alex: Its not so much frustrating as it is moronic in concept. Sanjla P.: You are sure this is not in CAMPUSSHIP? Alex: I have a temporary password. It wont work now but it will in 29 minutes. What is this security structure trying to prevent other than the account owner not being able to send a package Alex: POSITIVE. UPS.COM Sanjla P.: Okay. Sanjla P.: And you're certain you tried to login three times? Alex: I probably tried 4 before I requested the reset Alex: Thus the moronic part: you realize UPS sent me a password reset that I actually cant use to give you business Sanjla P.: Unfortunately, after three attempts I am unable to unlock it, as I mentioned before. Alex: I get that. So who can? Alex: or why is it that way...what is the delay possibly trying to prevent? Sanjla P.: No one in Technical, it is automated. Alex: So UPS has system to generate a password for the rightful owner but when they get it they can't actually use it? Sanjla P.: They can if it's within the three attempts. Alex: I know its not your doing but that makes NO sense. Alex: I hope I can copy and paste to Facebook, this ought to get a chuckle Alex: thanks Sanjla P.: I apologize for the inconvenience. Sanjla P.: Did you have any other questions? Alex: Does anyone ever care that a customer has an issue or do you just press the apologize for the inconveniece button? Sanjla P.: Sir, like I said, if this had been before the three attempts I would've been able to help. But after the lockout it is automated. Alex: have a wonderful evening Sanjla P.: Thank you, you too.
UPS in New York, New York - Bad delivery habit
Among many other complaints against this large bodied lazy brain delivery man, today was the worst. My 72 lbs recliners was dropped between my cars in the driveway . He didnt even bother ringing but I opened the door before he got back into his truck and he was non chalant and didnt give me a chance to complain and left. I had to drag that bulky huge package into the house with the help of my wife. A normal responsible man would leave it at the door step. This particular neanderthal will have a bad day some day if I can catch him before the delivery.Serving our area for the last two years. I always worry about my amazon products reaching me safe when it comes via UPS. UPS sucks .
UPS - Review from Princeton, New Jersey
I ordered a mattress and a futon from Overstock last week. Everything was scheduled to be delivered between Monday, July 7 and today, Wednesday. I took time off from work to make sure I was going to be here to receive my packages. I just moved to this apartment and have no furniture. I wanted to make sure I got my mattress so I didn't have to sleep on the floor. Monday night I decided I had waited enough so I checked one last time the status on the delivery. It said the driver had attempted to make the delivery but that no one was there. I called UPS immediately. All they had to say was "I'm sorry ma'am but you have to wait till tomorrow". Next day, same thing. Same answer over the phone too. Today they will be returning my things because I can't go myself to pick it up. I live by myself, and I do not have a car. Now I have no mattress on futon. And all they had to say was "I'm sorry ma'am, but you have to understand that our employee was mugged in your building once and he is not allowed to go inside". Great!!!
Bath Products Review
Ordered bath products on 7/3/2014. Tracked package the entire time. It was supposed to be delivered today 7/8/2014 by "end of day". I was home all day with my kids & dogs who bark when anyone comes close to the house. Tracked at 8 p.m. The delivery status said delivered & left on porch. I thought it odd that my dogs hadn't barked but checked out front...nothing! I've never had a problem before. I sent my husband to check at the street west of ours as our addresses are identical except for the end. Ours ends in place & theirs ends in avenue. They saw nothing. I called UPS & the man was as unprofessional as can be. He said he would start an investigation but that I would have to contact the company that I ordered from. I called the company she was very helpful. She said in the future not to call UPS but to call them. She is resending my order. I am positive that UPS didn't deliver anything. I was home all day, my dogs never made a peep. I'm dreading that I have another 4 packages arriving via UPS.
Destroyed Parcel Review
They destroyed my parcel as I was away when it arrived. The first attempt to deliver I was in and they never tried to find out, they left a ticket in the hallway. Then when I contacted them they said it was too late, I had my chance and that was it. A dishonest and useless service be warned I lost an expensive parcel
UPS in Redmond, Washington - They really pissed. Bloody ...
I have ordered a blu ray player .They shipped on 30th June. Reached redmond on 3rd july. Said they would deliver on 7th. I had my flight to India on 8th. So I was confident that I would receive. I have also gone to redmond UPS store and asked for customer pickup even at 8th morning.. They said no, the stock was loaded. what a customer support. From Redmond to redmond they took 5 days to deliver. If somebody say this is a good shipper, I would blast them. *** my entire plan. They deliverd on 8th evening 2.45PM when I had checked in. :(. I have to wait for my blu ray player for another 3- 4 months. If they have delivered atleaset 10 min before I would have got it. Totally I HATE UPS
Ups - Freight Shipping Review from Santa Ana Heights, California
Very dissapointed with UPS my freight shipment was about 3 hours away from my shop . I was supposed to get it Monday and nothing so I called and was told I would get it Tuesday because they didn't come to my area to often so they needed another day . I said ok waited all day Tuesday and nothing . Checked online and my shipment was in Texas ! WTF! I called hopping it was a mistake , but it wasn't. I told them how could that happened they had no explanation . The lady who answered ,sherry I believe told me there was nothing they could do I had to wait another week. I asked to get transferred to someone else and this other guy said he was going to see what he can do for me that he would call me back . Never herd from the guy again. UPS Cost me time and money and made me look bad to my customers who are without a stair case .very dissatisfied with UPS and their lack of attention . Can I sue for time lost I had to pay my welder extra and lost 100$ dollars a week I was late on the job .
UPS - Total service failure
I run a small music shop in the UK, struggling in these times, and was delighted to receive an order for a vintage amplifier from a client in Belgium. The item was carefully packed and despatched (sadly with hindsight) into the UPS network. Tracking showed that it was on time and arrived at their BE facility..For reasons known only to UPS it was then forwarded to Germany and disappeared from tracking..status unknown...Then it arrived back at my premises in the UK having spent a week or so roaming around Europe ! My client was suitably unimpressed as UPS had no explanation for me to give him. Arrangements were made to have the item collected again and whilst the package showed a few in-transit scuff marks it was intact and suitable for (re)shipment. Instructions were given to, and acknowledged by, UPS to deliver on a specific day to ensure the consignee would be at home to receive. However, UPS 'decided' to deliver it a day early, and finding no-one at home simply left the package outside the premises, on a bench, with a note from the driver. No signature was obtained from the consignee who obviously was not able to inspect the package.. had he done so it would have been refused as it was badly damaged. UPS tracking showed the item as delivered and signed for by the consignee. Upon inspecting the goods, my client found the amplifier to be very badly damaged both externally, and also inoperable due to whatever shock or shocks it had been subjected to. This resulted in the amplifier requiring a complete electronic rebuild and construction of a new cabinet which was all paid for by my client. Notice to claim was immediately filed with UPS, who, after several days sent a representative to inspect the goods and packaging. Despite being invited to take the packaging away, the UPS rep declined and rather accepted a series of photographs taken by my client of the packaging and contents. Following this, a formal claim was place against UPS who have to date refused to accept any liability whatsoever for their multiple service failures, failure to obtain signature, failure to supply a formal proof of delivery, or acknowledge the severe nature of the damage. No offer of compensation, however small, has been made to date. Nothing further to say !
Ups Delivery Service
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about UPS? What happened? What can we help you with?