Latest review first
Bath Products Review
Ordered bath products on 7/3/2014. Tracked package the entire time. It was supposed to be delivered today 7/8/2014 by "end of day". I was home all day with my kids & dogs who bark when anyone comes close to the house. Tracked at 8 p.m. The delivery status said delivered & left on porch. I thought it odd that my dogs hadn't barked but checked out front...nothing! I've never had a problem before. I sent my husband to check at the street west of ours as our addresses are identical except for the end. Ours ends in place & theirs ends in avenue. They saw nothing. I called UPS & the man was as unprofessional as can be. He said he would start an investigation but that I would have to contact the company that I ordered from. I called the company she was very helpful. She said in the future not to call UPS but to call them. She is resending my order. I am positive that UPS didn't deliver anything. I was home all day, my dogs never made a peep. I'm dreading that I have another 4 packages arriving via UPS.
Destroyed Parcel Review
They destroyed my parcel as I was away when it arrived. The first attempt to deliver I was in and they never tried to find out, they left a ticket in the hallway. Then when I contacted them they said it was too late, I had my chance and that was it. A dishonest and useless service be warned I lost an expensive parcel
UPS in Redmond, Washington - They really pissed. Bloody ...
I have ordered a blu ray player .They shipped on 30th June. Reached redmond on 3rd july. Said they would deliver on 7th. I had my flight to India on 8th. So I was confident that I would receive. I have also gone to redmond UPS store and asked for customer pickup even at 8th morning.. They said no, the stock was loaded. what a customer support. From Redmond to redmond they took 5 days to deliver. If somebody say this is a good shipper, I would blast them. *** my entire plan. They deliverd on 8th evening 2.45PM when I had checked in. :(. I have to wait for my blu ray player for another 3- 4 months. If they have delivered atleaset 10 min before I would have got it. Totally I HATE UPS
Ups - Freight Shipping Review from Santa Ana Heights, California
Very dissapointed with UPS my freight shipment was about 3 hours away from my shop . I was supposed to get it Monday and nothing so I called and was told I would get it Tuesday because they didn't come to my area to often so they needed another day . I said ok waited all day Tuesday and nothing . Checked online and my shipment was in Texas ! WTF! I called hopping it was a mistake , but it wasn't. I told them how could that happened they had no explanation . The lady who answered ,sherry I believe told me there was nothing they could do I had to wait another week. I asked to get transferred to someone else and this other guy said he was going to see what he can do for me that he would call me back . Never herd from the guy again. UPS Cost me time and money and made me look bad to my customers who are without a stair case .very dissatisfied with UPS and their lack of attention . Can I sue for time lost I had to pay my welder extra and lost 100$ dollars a week I was late on the job .
UPS - Total service failure
I run a small music shop in the UK, struggling in these times, and was delighted to receive an order for a vintage amplifier from a client in Belgium. The item was carefully packed and despatched (sadly with hindsight) into the UPS network. Tracking showed that it was on time and arrived at their BE facility..For reasons known only to UPS it was then forwarded to Germany and disappeared from tracking..status unknown...Then it arrived back at my premises in the UK having spent a week or so roaming around Europe ! My client was suitably unimpressed as UPS had no explanation for me to give him. Arrangements were made to have the item collected again and whilst the package showed a few in-transit scuff marks it was intact and suitable for (re)shipment. Instructions were given to, and acknowledged by, UPS to deliver on a specific day to ensure the consignee would be at home to receive. However, UPS 'decided' to deliver it a day early, and finding no-one at home simply left the package outside the premises, on a bench, with a note from the driver. No signature was obtained from the consignee who obviously was not able to inspect the package.. had he done so it would have been refused as it was badly damaged. UPS tracking showed the item as delivered and signed for by the consignee. Upon inspecting the goods, my client found the amplifier to be very badly damaged both externally, and also inoperable due to whatever shock or shocks it had been subjected to. This resulted in the amplifier requiring a complete electronic rebuild and construction of a new cabinet which was all paid for by my client. Notice to claim was immediately filed with UPS, who, after several days sent a representative to inspect the goods and packaging. Despite being invited to take the packaging away, the UPS rep declined and rather accepted a series of photographs taken by my client of the packaging and contents. Following this, a formal claim was place against UPS who have to date refused to accept any liability whatsoever for their multiple service failures, failure to obtain signature, failure to supply a formal proof of delivery, or acknowledge the severe nature of the damage. No offer of compensation, however small, has been made to date. Nothing further to say !
UPS in Milton Keynes, England - How many have experienced unreasonable Disbursement or Brokerage fees?
I purchased a £36 product from Canada, who used UPS to ship to the UK, it arrived and UPS wanted £20.31 for COD apparently these are disbursement or brokerage fees that cannot be broken down. However, deducting VAT and a relevant duty fee still leaves some 30+% of product price that is the flat rate UPS use for all their small parcel delivery, which is wildly disproportionate to the unit value! Hummmm... I call to understand why - and to express my dissatisfaction - got the run around - at their cost! They say it covers the cost of processing and finally, was told that this is an industry standard rate!!! Oh really! UPS MUST be making a HUGE profit from this charge!!! OR -they have the most inefficient processes?? But, apparently there is NO option but to pay. They hide behind their list of charges BUT these were not identified at the time of purchase nor the method of carrier despite the shipping (apparently) being paid at source. I checked on the web about similar experiences - over the years - substantial amounts of complaints have been raised on this subject. Complains to UPS on their web is difficult, even writing "Complaints" in search comes up with nothing! So I demanded that they deliver again and hope that the cost for all the calls and extra delivery run would eat into the wildly disproportionate charge. Frankly, in these times of austerity - this rate of charge - unhelpful responses - is UNACCEPTABLE and would reasonable classify as 'poor' service and a 'rip-off'.
https://www.change.org/petitions/ups-own-up-to-there-employees Go sign the petition for UPS to own up to there employees
UPS in Woodinville, Washington - Poor Customer Service - Shipment Refusal
On 6/25/2014, we received a package shipped from Dish Network for a replacement receiver because ours was having technical issues. Our original one started working again in the interim between when we called for support and when this one was shipped out. Dish informed us that we should refuse the shipment of the package that we received. 1) We went to the ups store in Woodinville, WA, where we were told that they could not perform that service and that we should call ups directly to pick up the package from our address where the shipment was originally made. 2) When we did this, the first agent my husband spoke with did not enter the pickup in the system at all. No one came to pick up the package the next day as we were informed was going to be the case. 3) I called a second time on 7/3/2014 (at which time the agent told me that there was nothing scheduled for us for a pickup) and we were told it would be picked up today (Monday 7/7). No one has shown up. 4) I called back again today (7/7) and now the agent is giving me a line about it's been longer than 5 business days since we received the package and they can no longer do a shipment refusal. When I explained that the reason it's longer than 5 days is because no one from UPS is responding or picking up the package in a week, she was supposed to contact the shipper (Dish) and notify them about the situation and escalate the situation internally and to "keep my line open". It's been at least an hour now. And I am now on hold with Dish because I called them... They are trying to get through to your service right now and are having as much difficulty as I have had. 5) Dish agent tells me that ups has escalated this and it needs to be picked up by a driver. They will be calling me at 7:41pm (yes, exactly at 7:41pm)... 6) It is now 8pm and I haven't received a peep from UPS. This is absolute nonsense. It's been longer than 5 business days because 3 times we have been refused pickup of this package in a week. We are trying to refuse this shipment so that we do not get charged for the equipment that we no longer need. I don't understand why this is so difficult. Thank goodness Dish has stellar service. I officially hate UPS.
Customer Service Review
I always have to call customer service to tell them to hold my package at the nearest location because their drivers don't even attempt to give you the package at your house. I did that last week so then I go up there today and they tell me the package is back on the truck again after I asked them not to do that. I tracked the package and since it hadn't been scanned in almost a week, the website couldn't tell me where it was and customer service said it became a lost package. I always have issues with UPS and I'm not dealing with their half *** workers anymore.
UPS in Cicero, Illinois - Lost of time and money
6 Months ago we put 3 phones to return ti tmobile but it was in a upsdropbox ,,customer service never help us saying the tracking numbers doesnt exit or used..we have to pay the amount of 900 dollars to tmobile when the phone company try to talk to them they says it was our fault and they were really rude...so why UPS have dropboxes if its not safe for us customers to put our items...its not fair to people pay for errors in the sistem...now i have to keep eye on deliveries or returns thanks to the bad management on the operators who attends
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