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UPS in Singapore, Singapore - Parcel delayed and with no concrete updates

Hi UPS, My parcel was sent on 8 July, Tuesday morning from China, and is still not here in Singapore. By looking at the tracking system, I am puzzled with your way of handling my parcel. From Dongguan China to Hong Kong to Taiwan, and now your sg personnel told me it's going to Shenzhen before coming to Singapore. Customs has been cleared in Hong Kong, and it is now in Taiwan stating that UPS had missed the scheduled transfer time. Latest update since 12 July: "A UPS error had delayed delivery. We are adjusting plans and working to deliver your parcel as quickly as possible" Today is already 14 July, with no further updates on a concrete date for delivery. Tracking number: 1Z188A790453914280 I am so disappointed with your service, and hope for a clear explanation on this matter. Thank you.
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Review
#509887 Review #509887 is a subjective opinion of poster.
Service
Ups Delivery Service
Loss
$5000

UPS - Package damaged

WHEN I RECEIVED MY HOT TUB COVER THE BOX WAS DAMAGED. WHEN I MENTIONED THIS TO THE DRIVER HE SAID NOT TO WORRY UPS WOULD TAKE CARE OF ANY DAMAGES IF THERE WERE ANY. I SIGNED THE DELIVERY PAPER AND THERE WAS NOTHING ON IT ABOUT RELEASING THEM FROM DAMAGE. THE DRIVER WAS IN A HURRY AS HE WAS RUNNING LATE SO I TRUSTED HIM. UPON OPENING THE COVER THERE WAS A TEAR IN THE COVER. WHEN I SUBMITTED MY CLAIM THEY SAID TO BAD. NEVER TRUST UPS----IF THE PACKAGE IS DAMAGED OPEN IT UP NO MATTER IF IT MAKES THE DRIVER "RUN LATE" FROM NOW ON I WILL TRY TO USE OTHER SERVICES AND ALSO INFORM ANYONE THAT ASKS DO NO USE UPS.....
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Review
#509781 Review #509781 is a subjective opinion of poster.
Loss
$300
TRACKING NUMBER 102 606 932 The truck arrived June 30, 2014 stuck a bunch of barcodes all around the pallet (see images) said will arrive in Anaheim Convention Center Anaheim California July 2nd 2014. July 3rd 2014 no pallet, received a call from UPS LSL PRO "your...
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2 comments
Anonymous
#840765

First, you do not provide any type of valid tracking #.

Second, you reference photos which we cannot see.

Third, UPS is not paying and giving you a free trip.

4th, You complain on an Internet Site that UPS does not even monitor, would be better to contact UPS direct, and not a random Internet site where no could care less about your problem.

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Review
#509776 Review #509776 is a subjective opinion of poster.
Loss
$8100
Tags
  • 102 606 932
Featured

UPS in Denver, Colorado - Open Delivery Box Left on my front Porch!

UPS - Open Delivery Box Left on my front Porch!
UPS put a box on my porch on 7/11/14 that was busted open so badly that I am sure parts are missing. I have to return the package as I know items are missing from the package due to it being open. It looks as if UPS messed it up with getting it from the loading dock. I am pissed because of the neglect on UPS' part in caring for something that a customer has purchased. What if it was their delivery??? This could have been avoided and now I have to wait to have this picked up and a new shipment delivered. UPS promised to call back on 7/11/14 and didn't.
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1 comment
Ricochet-Rabbit
#842720

Is there a reason (other than being a drama queen) in that you can't actually check to see if parts are missing before sending it back? Is it a super deluxe 10,000 piece jigsaw puzzle?

Review
#509512 Review #509512 is a subjective opinion of poster.
Loss
$350

Terrible service, missed deliveres..tired of UPS!!!!!

This company is a joke. I deal with these clowns in the work place ( freight service is awful ) and on a personal basis ( when shippers use ups to deliver to me ). NEVER AGAIN WILL I USE UPS FOR BUSINESS OR PERSONAL USE. Missed deliveries, incompetent customer service and the company too large to take care of the individual customer. Today was the last straw. Driver was running late on the delivery and did not deliver. I contacted customer service and was willing to drive to the hub to pick up my personal package ( on Saturday ). Customer service ( including the Supervisor--Thomas Page very unprofessional-- ) told me that I could not pick up and I would have to wait to receive my package Monday. What kind of customer service is this? I'm done with UPS. I hope this Company fails.
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1 comment
Anonymous
#839664

Exactly the same *** situation I've been through. Who have time to pick it up because you can't delivery it on the right time and address?????

Really really unprofessional.

Review
#509265 Review #509265 is a subjective opinion of poster.
Service
Ups Delivery Service

UPS - Delivery Dates

Don't believe anything UPS posts on their web site or tells you. While it states clearly on the web site that I can change a delivery date, they do not, in fact allow you to do so. A package was sent directly from the store I purchased it from to be delivered as a gift. Upon learning the receiver would be gone for a week I contacted UPS to request a change in delivery date. They refused to do so as the package wasn't at the final stop, yet the web site says you have to schedule the change before an attempt is made to deliver the package. DO NOT USE UPS FOR ANY SERVICE! Beware.
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1 comment
Anonymous
#839463

You contact the 800 and have them place it on future delivery.

Review
#509181 Review #509181 is a subjective opinion of poster.
Service
Ups Delivery Service

UPS in New York, New York - Driver Lied!!!

I knew I had a package coming on the 9th of July. As I was checking my computer which said Out For Delivery, a note popped up saying Receiver not available. Well, I called UPS right away and was told this was the 2nd attempt and del would be made on the 10th. Same thing happened on the 10th. Meanwhile I checked my door and saw my neighbor had a package left by her door.Again, I called UPS and was told driver was here. This went back and forth until 7pm on the 10th. This morning I was told the packages were on their way back to shipper. Is it possible that the driver did not want to take package off the truck because of the weight? This was not my regular UPS person. He was on vacation. Of course nothing was done by UPS. Will not have anything shipped to me unless I know it will be delivered by my regular driver. This is the most horrible experience I have ever had. Don't want anything to do with UPS ever again. Some of their drivers are unreliable.
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1 comment
Anonymous
#839771

Omg this exact thing is happening to me right now except that I'm in Canada. I guess UPS sucks everywhere. How sad!

Review
#509038 Review #509038 is a subjective opinion of poster.

UPS in Jackson, Tennessee - Damaged container loss of hardware

Lack of communication about damaged shipping of a 2000 odyssey baseplate. Drop shipped from Roadmaster by UPS, box was damaged and 2/3 of the small mounting hardware (bolts) was missing. Trying to get a quick ship on hardware was null and void. Will never deal with them and do not recommend them. I will have to go to a local hardware store to get the rest of the hardware. Also will have to fabricate some of the spacers. If your not trying to meet deadlines for towing and have forever to wait, it might be alright. They didn't seem to care about my time frame. Poor customer service. And then they are programmed to ask you if there is anything else they can help you with. What a joke.
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Review
#508864 Review #508864 is a subjective opinion of poster.

UPS driver lies

I recently ordered a package and paid the 1-2 day delivery option for UPS. The first day it was to arrive I was home most of the day. Later on the evening I found my Info Notice at the mailboxes at the front of my complex stating I was not home at time of delivery, which it happened that I was home during that time. So today I sat at home during the hours of deliver that was given in the prior notice in my living room with the blinds up, windows open, front door open and waited for UPS. Well they never came. I even went as far as leaving a note for them incase I was in the bathroom. On their tracking website it stated that they showed up at 3:25, I was home at the time, they didn't even bother leaving me a note at the mail box like they had yesterday. In fact I guarantee I was sitting in my living room by my front door waiting for UPS at the said time of delivery. Another person in my complex said the same thing has happened to her and that she has seen UPS just walk into our complex put a note on the mailbox and not even go up to a door. Of course to make me even more pissed off the supervisor at UPS customer service told me to pay $5.00 online and have the package brought to a USP business center when I requested they drop the package off at a location closer to me. So I am sure tomorrow I will be driving way out of my way to pick up my package when the lazy driver does not come to my door again.This UPS driver is lazy and a liar!!! Of course UPS will not give me a refund for their terrible service, I have to contact the business I purchased my item from. I will no longer order from sites that only use UPS for shipping.
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Review
#508835 Review #508835 is a subjective opinion of poster.
Service
Ups Mail Service
Loss
$10
Tags
  • Terrible UPS service

UPS Failed to Deliver with no explanation

UPS tried to deliver on Tuesday but left a note - fair enough, I had to step out and shipper required a signature. Delivery re-scheduled for today, Wednesday. I stayed home all day. At 5:00, I chatted with Customer Service, who assured me that UPS drivers delivered until 7:00 and would keep delivering after that if they still had packages. At 7:00 I called Customer Service, who told me that the package had been re-classified undeliverable for that day but could not give me any reason beyond that. Obviously they know where my house is, since they left a sticky note on my door yesterday. At this point I have no confidence in their assurances that they will deliver tomorrow, Friday. Since their delivery center is closed on Saturday and Sunday, if they again fail to deliver on Friday, I will not be able to get my hearing aid until Monday. I ask them to just hold it at their delivery center so that I can pick it up myself on Friday. So tomorrow I will trudge the 25 miles to their delivery center and hope that they will actually have my package there waiting for me. Faint hope. With their track record so far, they could just as well try to deliver it while I am gone and classify it once more as 'undeliverable.'
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Review
#508822 Review #508822 is a subjective opinion of poster.
Service
Ups Delivery Service