Latest review first
UPS - Total service failure
I run a small music shop in the UK, struggling in these times, and was delighted to receive an order for a vintage amplifier from a client in Belgium. The item was carefully packed and despatched (sadly with hindsight) into the UPS network. Tracking showed that it was on time and arrived at their BE facility..For reasons known only to UPS it was then forwarded to Germany and disappeared from tracking..status unknown...Then it arrived back at my premises in the UK having spent a week or so roaming around Europe ! My client was suitably unimpressed as UPS had no explanation for me to give him. Arrangements were made to have the item collected again and whilst the package showed a few in-transit scuff marks it was intact and suitable for (re)shipment. Instructions were given to, and acknowledged by, UPS to deliver on a specific day to ensure the consignee would be at home to receive. However, UPS 'decided' to deliver it a day early, and finding no-one at home simply left the package outside the premises, on a bench, with a note from the driver. No signature was obtained from the consignee who obviously was not able to inspect the package.. had he done so it would have been refused as it was badly damaged. UPS tracking showed the item as delivered and signed for by the consignee. Upon inspecting the goods, my client found the amplifier to be very badly damaged both externally, and also inoperable due to whatever shock or shocks it had been subjected to. This resulted in the amplifier requiring a complete electronic rebuild and construction of a new cabinet which was all paid for by my client. Notice to claim was immediately filed with UPS, who, after several days sent a representative to inspect the goods and packaging. Despite being invited to take the packaging away, the UPS rep declined and rather accepted a series of photographs taken by my client of the packaging and contents. Following this, a formal claim was place against UPS who have to date refused to accept any liability whatsoever for their multiple service failures, failure to obtain signature, failure to supply a formal proof of delivery, or acknowledge the severe nature of the damage. No offer of compensation, however small, has been made to date. Nothing further to say !
UPS in Milton Keynes, England - How many have experienced unreasonable Disbursement or Brokerage fees?
I purchased a £36 product from Canada, who used UPS to ship to the UK, it arrived and UPS wanted £20.31 for COD apparently these are disbursement or brokerage fees that cannot be broken down. However, deducting VAT and a relevant duty fee still leaves some 30+% of product price that is the flat rate UPS use for all their small parcel delivery, which is wildly disproportionate to the unit value! Hummmm... I call to understand why - and to express my dissatisfaction - got the run around - at their cost! They say it covers the cost of processing and finally, was told that this is an industry standard rate!!! Oh really! UPS MUST be making a HUGE profit from this charge!!! OR -they have the most inefficient processes?? But, apparently there is NO option but to pay. They hide behind their list of charges BUT these were not identified at the time of purchase nor the method of carrier despite the shipping (apparently) being paid at source. I checked on the web about similar experiences - over the years - substantial amounts of complaints have been raised on this subject. Complains to UPS on their web is difficult, even writing "Complaints" in search comes up with nothing! So I demanded that they deliver again and hope that the cost for all the calls and extra delivery run would eat into the wildly disproportionate charge. Frankly, in these times of austerity - this rate of charge - unhelpful responses - is UNACCEPTABLE and would reasonable classify as 'poor' service and a 'rip-off'.
https://www.change.org/petitions/ups-own-up-to-there-employees Go sign the petition for UPS to own up to there employees
UPS in Woodinville, Washington - Poor Customer Service - Shipment Refusal
On 6/25/2014, we received a package shipped from Dish Network for a replacement receiver because ours was having technical issues. Our original one started working again in the interim between when we called for support and when this one was shipped out. Dish informed us that we should refuse the shipment of the package that we received. 1) We went to the ups store in Woodinville, WA, where we were told that they could not perform that service and that we should call ups directly to pick up the package from our address where the shipment was originally made. 2) When we did this, the first agent my husband spoke with did not enter the pickup in the system at all. No one came to pick up the package the next day as we were informed was going to be the case. 3) I called a second time on 7/3/2014 (at which time the agent told me that there was nothing scheduled for us for a pickup) and we were told it would be picked up today (Monday 7/7). No one has shown up. 4) I called back again today (7/7) and now the agent is giving me a line about it's been longer than 5 business days since we received the package and they can no longer do a shipment refusal. When I explained that the reason it's longer than 5 days is because no one from UPS is responding or picking up the package in a week, she was supposed to contact the shipper (Dish) and notify them about the situation and escalate the situation internally and to "keep my line open". It's been at least an hour now. And I am now on hold with Dish because I called them... They are trying to get through to your service right now and are having as much difficulty as I have had. 5) Dish agent tells me that ups has escalated this and it needs to be picked up by a driver. They will be calling me at 7:41pm (yes, exactly at 7:41pm)... 6) It is now 8pm and I haven't received a peep from UPS. This is absolute nonsense. It's been longer than 5 business days because 3 times we have been refused pickup of this package in a week. We are trying to refuse this shipment so that we do not get charged for the equipment that we no longer need. I don't understand why this is so difficult. Thank goodness Dish has stellar service. I officially hate UPS.
Customer Service Review
I always have to call customer service to tell them to hold my package at the nearest location because their drivers don't even attempt to give you the package at your house. I did that last week so then I go up there today and they tell me the package is back on the truck again after I asked them not to do that. I tracked the package and since it hadn't been scanned in almost a week, the website couldn't tell me where it was and customer service said it became a lost package. I always have issues with UPS and I'm not dealing with their half *** workers anymore.
UPS in Cicero, Illinois - Lost of time and money
6 Months ago we put 3 phones to return ti tmobile but it was in a upsdropbox ,,customer service never help us saying the tracking numbers doesnt exit or used..we have to pay the amount of 900 dollars to tmobile when the phone company try to talk to them they says it was our fault and they were really rude...so why UPS have dropboxes if its not safe for us customers to put our items...its not fair to people pay for errors in the sistem...now i have to keep eye on deliveries or returns thanks to the bad management on the operators who attends
UPS in San Joaquin Hills, California - Wrong porch
To be frank, I'm 100% with UPS in Albuquerque. Not a single package of 4 deliveries has ever reached my address. Three attempted deliveries were to the wrong address. In fact, one was listed as delivered..then recanted as undeliverable. I had to pick it up at the UPS office myself. This week, I paid for an overnight delivery and (not a surprise) while I sat in my home, with the front door opened, and the screen door closed, my package was delivered to my "porch". It was delivered to A PORCH, it just wasn't mine. To be fair, my address was a 244 NE address, so I quickly went to 244 SE.... which doesn't exist. *** bastards couldn't even rob me with any finesse. I think the Albuquerque UPS management has a very special IQ/personality test that weeds out people who even understand or otherwise even CARE about customer satisfaction. Sure, they get it right sometimes, but I feel there's a special desire by management to have really *** drivers. I urge citizens to consider who ships their packages,. UPS is absolutely incompetent, so it's important to avoid them, or better yet, to boycott them until they get rid of their horrible management culture.
UPS lost an 80lbs 25''x20''x15'' package!!!
Two days ago the package was literally two hours away from my town. Yesterday was "out for delivery before the end of the day"! At 9pm I called at UPS cause the package was not delivered. Their answer: "Please sir, wait a little bit more"... When I asked up to what time are you delivering, the answer was up to 7:00pm... "...Ma'm, it's 9:15pm...". Today, I filled for a claim... it will take up to 8 business days for a reply... and they need a proof (invoice) of the goods in order to refund me... OK, so why you accepted the extra charge for the insurance beforehand??? Bottom line, I might completely lost an irreplaceable product and I might not getting a full refund... Customer care??? What's that??? Only rude and sarcastic replies and when I asked to speak with a supervisor, he told me that he is sorry and if I know how many packages are delivering each day and how vast their premises are... That was his reply when I asked how in a single day can you loose such a large and heavy package which has my name all over it??? Well, with all due respect, I do not care how many packages are you delivering or how big your premises are! You were paid for a service and you did not deliver... PERIOD!
UPS in Limerick, Limerick - Ridiculous service
I am extremelly disapointed with your service. Here is the list of reasons: 1. I have tried to update the delivery information several times on the phone an none of the client service agent I have talked to has been able to do that for me, after talking to UPS Uk, UPS Ireland and UPS US. 2. Once the driver has tried to make the delivery, of course, he could not do it because the number of the appartment (that I have been trying to provide) was missing. 3. I was all day home waiting for the delivery, and once the driver got to the block of appartments, he would not even call to double check the number of the appartment, or deliver a single note saying he has been here. 4. I was supposed to be charged 247.71 pounds for the delivery, and for my suprise, I find a charge in my bank account of 301 pounds. No explanation at all!!!! 5. Every time I have made a shippment, I have not even received an invoice on my mail. It is absolute impossible to find any of that information on your website. Not transparent at all. 6. If I want to be able to see bills, I have to create a UPS account to have an account number?? Do I not have one account after registering for the first time?? Seriously, I have never seen anything like this. 7. 3 days later....I am still waiting for 3 deliveries, when the first one was supposed to arrive here on Monday evening 30th of june. I could keep writing and complaining but I need solutions and I need them now. And I need an explanation of why I was supposed to pay 247 pounds and for no reason I have been charged 301. My tracking numbers are: 1Z2Y04T568940768201Z2Y1T436892344049
UPS Mgt. Directs drivers NOT TO DELIVER my packages
UPS Mgt. has directed drivers NOT to deliver packages to my address after they said "a delivery was made on 12/22/13 & left on my front porch". I made a police report for this $40.00 package as requested by UPS but when I took it too the local hub they said, "we don't need that or want it", WTF? Soon after they decided not to leave packages & by they I mean the old driver, once that was resolved as packages were being left again..... The UPS mgt. has NOW decided 7/1/14 drivers may NOT leave packages unless signed for even after the shipper insures all packages along with NOT requiring delivery signatures and only 1 package UPS said was delivered has EVER gone missing from my address! In 12 years I have NEVER had this issue with FedEx, delivering to the same spot and leaving packages without any signature! UPS has now decided to hold my paid for, insured packages HOSTAGE, making Me Drive to the hub in order to retrieve what they have been PAID to deliver and refuse to do. I called Germany (where my package came from) to inform them I will not be able to buy directly from their company due to UPS being incapable of performing the job they have been paid to do. Needless to say the company was NOT HAPPY and I can only hope they switch to FedEx, removing Usually Pathetic Service from the suitable transporter list. UPS SUCKS! Oh, on top of making me drive to get my own package the entire box was destroyed but then again it's not the first time! No customer service with UPS as they could care less that your mad about doing their job while they dictate WHO will get deliveries! UPS SUCKS----UPS SUCKS---UPS SUCKS---UPS SUCKS---UPS SUCKS! Donna in Michigan
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