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UPS "Customer Service" Lost Package and Lied To Me

UPS "Customer Service" Lost Package and Lied To Me
I was expecting the delivery of a family heirloom on Monday, July 7th. There was an address correction needed and that I reported one hour after the driver reported it. I signed up for automatic text messaging of updates, but no updates came. I called customer service on Friday, July 11th, and they assured me that the package would be delivered on Monday, July 14th. No package arrived and I contacted customer service again. The agent I spoke to told me she was messaging the local office and that they would call me in the morning. I asked to speak to a supervisor. I waited a half an hour and was finally transferred to Mike #1145. He told me that he instructed the last agent not to send the message and that I would have to wait until tomorrow morning to get an update. I asked him for his direct line so that, if the package was not delivered as promised, I could speak to him directly. He told me no, I'd have to talk to whoever answered. I told him that I wanted to speak to a manager who would take personal responsibility for the information that I was being given, but again I was told "no". Lastly, he put me on hold for over an hour before disconnecting me. So, if you want to lose a priceless family heirloom and have no recourse for resolution of your lost package - by all means - ship UPS!
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Review
#510373 Review #510373 is a subjective opinion of poster.

Bad Service Review

Bad service ever with UPS, driver too lazy , just kep saying incorrect address after ive given even the code of the building, he 's just a d..k !!!!
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Review
#510226 Review #510226 is a subjective opinion of poster.

UPS in New York, New York - Driver lied about delivery

The former driver was great, he never lied about delivery. But it seems like the driver is changed because in my recent order, the driver lied about he failed to deliver the package while I was home. Every time he just dont ring my doorbell to notify me to receive the package. In the 2nd attempt of the last time, after I checked the tracking detail shown delivered, I found out he just left my package near my mailbox. The driver is just too lazy to ring my doorbell and take the elevator to the fifth floor to deliver my package. Shame on UPS to hire such unreliable person!
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Review
#510202 Review #510202 is a subjective opinion of poster.

Late Delivery Review

Dropped off package with 4 premium cincinnatti reds tickets valued at $160.00 each for next day a.m. Delivery. Tickets were for the 11th and were not delivered until the 14th. U P S response, we will refund your shipping charge of $33.13 in ten days
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Review
#510130 Review #510130 is a subjective opinion of poster.

UPS=BS

I was supposed to recieve a delivery by the end of the day on Friday July 11th.2014 My delivery usually arrives by 3:30, but my regular driver was away & the substitute driver could not find my address on his map book so didn't bother delivering it. I phoned UPS at 5:07 to double check that it was going to be delivered and had them give me the address so that I knew it was correct. All the information was good and they said yes it was on the truck. So my husband waited 4hrs for it & it never showed. I called UPS back again at 7:04 that evening after speaking with someone there for 23mins they said I would get a courtesy emergancy call back between 8am-10am Monday morning. I am sad to say that my call back was late, and UPS has done nothing to satisfy me as a customer. The women on the phone hung up on me & wouldn't listen to me. She just said the address was wrong & I tried to explain to her that it wasn't because I had phoned to verify that. She just made up some exuse for her driver & hung up on me. The complaints manager that phoned me was not very professional at all.
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Review
#510072 Review #510072 is a subjective opinion of poster.

UPS in Brooklyn, New York - Never Received packages

I live in NY, where vacationing in Seattle, I shipped two packages to myself in NY. I never received the packages , yet UPS tracking states they left them at the front door. I live on the fourth floor and the front door can be anywhere. I called UPS and they stated they would do an investigation. After no one contacted me after two weeks I called them back and they stated the case was closed because the driver stated he left one package at the front door, the other package is (your guess is as good as mind). I do not understand how one pays a company to deliver packages and they leave the packages anywhere they want. What type of business is this?
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1 comment
Anonymous
#841231

Most likely they WERE in fact delivered, check Youtube, folks follow the delivery trucks and swipe the delivered items.

Signature Required, delivery confirmation is the best way to go.

Review
#510022 Review #510022 is a subjective opinion of poster.
Loss
$500

Live Chat with UPS

Just finished talking to UPS customer service via UPS Live Chat and they weren't helpful at all. Wanted to add delivery instructions to a package since I will be leaving town tomorrow. Something I found you can easily do on the tracking page after the rude exchange on chat. Basically, Quincy, the customer service rep, kept saying there was no way whatsoever to add delivery instructions or contact the driver when you can do it in no more than 1 minute on their tracking page. When I told him that he ended the chat without asking if i needed any anything else just ended the chat.
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Review
#509970 Review #509970 is a subjective opinion of poster.
Tags
  • Delivery instructions

UPS in Singapore, Singapore - Parcel delayed and with no concrete updates

Hi UPS, My parcel was sent on 8 July, Tuesday morning from China, and is still not here in Singapore. By looking at the tracking system, I am puzzled with your way of handling my parcel. From Dongguan China to Hong Kong to Taiwan, and now your sg personnel told me it's going to Shenzhen before coming to Singapore. Customs has been cleared in Hong Kong, and it is now in Taiwan stating that UPS had missed the scheduled transfer time. Latest update since 12 July: "A UPS error had delayed delivery. We are adjusting plans and working to deliver your parcel as quickly as possible" Today is already 14 July, with no further updates on a concrete date for delivery. Tracking number: 1Z188A790453914280 I am so disappointed with your service, and hope for a clear explanation on this matter. Thank you.
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Review
#509887 Review #509887 is a subjective opinion of poster.
Loss
$5000

UPS - Package damaged

WHEN I RECEIVED MY HOT TUB COVER THE BOX WAS DAMAGED. WHEN I MENTIONED THIS TO THE DRIVER HE SAID NOT TO WORRY UPS WOULD TAKE CARE OF ANY DAMAGES IF THERE WERE ANY. I SIGNED THE DELIVERY PAPER AND THERE WAS NOTHING ON IT ABOUT RELEASING THEM FROM DAMAGE. THE DRIVER WAS IN A HURRY AS HE WAS RUNNING LATE SO I TRUSTED HIM. UPON OPENING THE COVER THERE WAS A TEAR IN THE COVER. WHEN I SUBMITTED MY CLAIM THEY SAID TO BAD. NEVER TRUST UPS----IF THE PACKAGE IS DAMAGED OPEN IT UP NO MATTER IF IT MAKES THE DRIVER "RUN LATE" FROM NOW ON I WILL TRY TO USE OTHER SERVICES AND ALSO INFORM ANYONE THAT ASKS DO NO USE UPS.....
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Review
#509781 Review #509781 is a subjective opinion of poster.
Loss
$300
TRACKING NUMBER 102 606 932 The truck arrived June 30, 2014 stuck a bunch of barcodes all around the pallet (see images) said will arrive in Anaheim Convention Center Anaheim California July 2nd 2014. July 3rd 2014 no pallet, received a call from UPS LSL PRO "your...
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2 comments
Anonymous
#840765

First, you do not provide any type of valid tracking #.

Second, you reference photos which we cannot see.

Third, UPS is not paying and giving you a free trip.

4th, You complain on an Internet Site that UPS does not even monitor, would be better to contact UPS direct, and not a random Internet site where no could care less about your problem.

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Review
#509776 Review #509776 is a subjective opinion of poster.
Loss
$8100
Tags
  • 102 606 932