UPS Reviews

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Refused to deliver

I ordered 2 pairs of shoes. The driver took it upon himself to not deliver the package. He checked the box that says, "B) The sender required a signature at the time of delivery" which is completely UNTRUE. I called the sender who confirmed that they had NOT requested a signature (and never do with any other delivery company). The sender was then kind enough (Zappos) to call UPS and tell them this. UPS still refused to deliver the package and to leave it since I live in an apartment and somehow have less privileges than someone living in a house. I called UPS to get the problem resolved but they did nothing. They want me to drive down and pick up the package that should have reached me 5 days ago. They did not apologize. This the 2nd time this has happened. I have arranged with the sender that UPS shall not be used again when I order. Thanks UPS! Now life will be that much better without your inconsiderate service.
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ID
#394366 Review #394366 is a subjective opinion of poster.
Location
Germantown, Maryland
Service
Ups Delivery Service
New Reviewer

Upset

My husband shipped my keys overnight payed 30 dollars to do so the ups driver could not find my address went somewhere else not even on my street went to there house and they told him wrong address so he kept going now I'm not going to get my package till tomorrow even though I paid to have it here today if u type my address in on google it comes up this is his job u think he would know how to do it management was no help practically blamed me for it I will never use them again I don't suggest u do ether u will not likely get your package and costumer service is horrible the manger pretty much blamed me
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ID
#394286 Review #394286 is a subjective opinion of poster.
Location
Joplin, Missouri
New Reviewer

Ups let my dog out he was killed

ups made a delivery and left the gate open when my dogs were in the front yard. two dogs went out and one was killed on our street by a car. we are devistatated. when the driver retuned in the afternoon he simply tossed the packages over the fence and left so we assumed he knew and witnessed the tragedy. my husband and i are soooo sad. what shud we do? so tragic a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a
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2 comments
#625798

If you loved your dogs you wouldn't have left them outside unattended. Especially if you knew a package was coming.

If you cared about your animals you would have kept them tethered if you couldn't be bothered to watch them even though they were in close proximity to a busy street. I hope you take better care of your remaining pet.

#625395

If you are old enough to be married, you are old enough to act like a grown up. What should you do, there isn't anything to do.

Heaven's, when I was in the early elementary grades I had a dog that got hit by a car, and my parents and I didn't carry on like it was a human being. This also happened, again, when I was in high school.

People get over it. These were both farm dogs, and the second one was also a cattle dog.

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ID
#394019 Review #394019 is a subjective opinion of poster.
Location
Los Angeles, California

Failed

On November 6th, I went to the UPS Store located at 7 West 41st Avenue, San Mateo, California. There I spoke with the clerk Mark. I explained that my grandma just passed away on October 26th and I was there to ship what she left to me. I repeated several times that the items were fragile and irreplaceable. I also marked my boxes fragile and this side up. He said, “No problem” and had me fill out the shipping form. I described my possessions to him in detail as I completed the form. Mark made sure that I checked the boxes on the form that read “Breakable and Not Replaceable.” Mark did not at any time indicate any risk with shipping these type items; he weighed each box and told me the charges for each of the 12 boxes. On November 9th, the shipment arrived at my home in Frisco, Texas. I saw Ben, the UPS delivery driver drop the first package down onto his cart. Shocked, I ran out to ask do you not see these boxes are marked fragile? His reply was that all boxes are handled the same. He asked if the store reviewed these boxes to ensure they were properly packaged. The boxes delivered were damaged, some torn open some smashed. There are more than half broken pieces, the majority of which are shattered. Valuables, such as Imported Fine China, Bone China Teacups, porcelain, crystal, etc. were in these boxes. On November 27, Greg came out to take pictures of our boxes in which I had already removed most of the items. He informed us if he were the man in the store, based on the items and weight, he would have never let them be shipped out of a UPS Store. My mom called the UPS store and explained to Mark what happened, he said, they are not responsible for the way the drivers handle the boxes. On December 7, a message was left my Skip, the storeowner that the claim was denied because the boxes were not packed properly. The United Parcel Services advertises itself as being a reliable and experienced company. The business code of conduct needs to be questioned regarding company and employee responsibility, procedures and communication, which have been violated. Set shipping standards of the company were never explained or any risk assessment mentioned. The service provided at the store was misleading to me because truthful information was withheld. What can Brown do for you???? Deny my claim and not even offer to refund the shipping charges??
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1 comment
#625564

Did the UPS Store or you pack the boxes?

If you did, YOU are responsible for having adequate cushioning around each individual item.

There is no fragile handling, everything travels on conveyor belts.

If the UPS Store packed the items, then you have a valid complaint.

So, who packed the boxes ?

UPS fulfilled their obligation, by delivering the boxes, why would they refund shipping charges ?

ID
#393839 Review #393839 is a subjective opinion of poster.
Location
San Mateo, California

Rude

my wife is 66 and i am 75. we have lived in the same house for 20 years, and never had a delivery problem with ups before. our normal delivery guy has become a friend, and we look forward to seeing him. last week he must have been on vacation. we got 3 attempted delivery slips with nothing else, not an indication who sent the item and what was in it. we called the service line and found it was wine, and was being held in the conejo ups station in newbury park. i went there to pick it up, and showed the person on duty, the ups slips. he was totally off the wall and extremely rude. i am recovering from surgery,so was on a cane. he didn't offer to help the two bottle shipment to my car. all i got was a lot of smart *** remarks from this guy, and based on that experience, i will specify fed ex until our regular route man comes back.
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1 comment
#625020

Too bad that in your final years you have become such an angry and grumpy person. Try being nice, it might make you feel better.

ID
#393796 Review #393796 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Ups Delivery Service

Rude and incompetent service

I waited at home on a workday to receive and sign for a package of expensive wine shipped from California. The UPS deliverer came by and without ringing the doorbell left an "info notice." I called UPS immediately upon discovering the notice and was told I can get my package at "will call" at a station some 5 miles from my home--I had to go there between 7:10pm and 8:00pm that day. I got there at 7:00pm and waited 45 minutes. The rude and incompetent service attendant said that my package wasn't in will call afterall--but he told me this after I had been waiting! Now, I will need to go there another evening and hope against hope my package will be there.
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ID
#393326 Review #393326 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$400
New Reviewer
UPS - I AM FURIOUS! $1000 Lost
UPS - I AM FURIOUS! $1000 Lost
UPS - I AM FURIOUS! $1000 Lost
I am absolutely *** FURIOUS with ups... Someone had ordered me a sex machine from Amazon, and the store owner of the parcel that was ordered chose to use ups... So not only was the package within itself worth over $1000, but he paid for the shipping, and then when my...
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2 comments
#1229756

so did u ever get the right package???

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ID
#393321 Review #393321 is a subjective opinion of poster.
Loss
$1328
The package was slated for delivery today, and it is an important package, so I stayed home all day and checked the front porch every few to several minutes. At the end of the day the package had not been delivered. I was not too surprised since their service has never...
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2 comments
#625333

I had the very same experience with them last week, They claim the ADRESS WAS NOT ACCURATE, WHAT THE *** IT IS THE SAME ADDRESS MY MAIL COMES TO EVERY FREAKING DAY!!!

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ID
#392361 Review #392361 is a subjective opinion of poster.
Location
Boston, Massachusetts
Service
Ups Delivery Service
Loss
$200

Clothing Items Stolen From Package

For Spring Break I am going on a ski trip. I didn't have any of my ski gear so I asked my Mom to ship it to me. I am currently in college and live far from home. My Mom packed the box up to the brim with dried goods, my Northface ski jacket, ski pants, fleece leggings, socks, Goretex gloves, new Jcrew wool sweater, and new jcrew oxford shirt. The total weight of the package was 15.5 lb. When I received the package from my school post office it was significantly lighter. When I opened it up, only the dry goods remained. At first I thought my Mom had made a mistake but upon closer inspection I saw that there was curry powder everywhere inside the box. I tried looking for the burst curry packet but it was gone. That was the one food item that was missing. It became obvious that someone had cut into the bottom of the box, in the process puncturing the curry packet, and removed the clothing items. Additionally, the tape at the bottom of the box was ripped confirming that the box had been tampered with. It is just infuriating that this kind of thing could happen. The sweater and oxford shirt are no longer sold and I doubt we will get full compensation from UPS. The terms and conditions indicate up to $100 compensation regardless of the contents of the box. An "inspector" is going to be contacting me, but this is just unbelievable. The box my Mom sent me had no labels indicating the contents, which makes me wonder why anyone would have the intent to steal the contents. UPS should be responsible for the actions of their workers!!
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ID
#392311 Review #392311 is a subjective opinion of poster.
Loss
$350

Never made Third Attempt

UPS - Never made Third Attempt
UPS - Never made Third Attempt
Hello, This is Manpreet k sheabat here i was supposed to receive the Package that my friend got shipped on my address on Feb 27 which would be third attempt.That day was supposed to be my working day and class in the evening ,the time on my door slip says UPS will be here in between 2-5:00pm they never came i missed my class kept sitting there and calling UPS when they will be here.eply at 6:00 "mam around 7:00 pm we will be there".Reply at 7:00pm"sometime we deliver till late our driver is still delivering packages he wil be there around 8:00pm".Reply at 8:07pm "he is still on the move he will deliver it for sure and at that time they offered me if i can put in the request for pick up .My question was "will it effect the delivery for today?"the answer was"oh no mam he will still try to deliver today".He never did because i waited till 10:00pm for them to deliver the Package.End result:I missed my class,drove across city to pick up package next morning where there was detour and i was late for work next morning.
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ID
#392280 Review #392280 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Ups Delivery Service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Delivery service

Ups came to my door i did not hear the door bell. So they a delivery notice. First attempt and it said i would have to pick it up at crowfoot location. I got nothing but a run around. It is still on the truck. Well saw a ups truck go down a street near my house. So why could they have not DELIVERED IT. I thought it was after attempts. I would not remand this company to any one I want my package as as possiable.To me they are being arogant. This has spoiled my weekend. The lady i talked to on phone said it would take one two businees days why should have to wait Connie Stone
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2 comments
#625339

I agree with you Connie, You paid for it to be delivered, It should be delivered period!! when it happens to you dark shaft you probably wont be as understanding!

#621057

connie, if you communicated with ups as poorly as you have here, it's no wonder they weren't able to do anything for you. get a grip, sweetie.

if your package was on a car and they made one attempt during the day, they won't reattempt that day because they have 100 more customers to deliver to. and the car you saw near your house may not even have been the one with your packagen ups centers generally have more than one.

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ID
#391492 Review #391492 is a subjective opinion of poster.
Location
Calgary, Alberta

Employees stole $7000 worth of gun parts

Package was being shipped across country. It arrived at the Memphis hub and was scanned in 2/20/2013. On 2/21/2013 after the sorters night shift the items were missing and the box disposed of. Did the person filing the report dispose of the box? How many were on duty and did they bother to talk to any of them? After talking to no less than 6 "customer service" reps they can not find any(not 1) of the parts or the box. They would not let me send a photo of the part to helpthe hub manager find the parts. I'm out $7000 and they are covering. Google UPS theft to understand how big the theft problem really is. We paid apx $47,000 in UPS shipping charges last year. Looks like Fed Ex will get our business this year.
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1 comment
#620308

here's an idea, file a claim. smh

ID
#390724 Review #390724 is a subjective opinion of poster.
Location
Memphis, Tennessee
Loss
$7000

Broken package, missing items and BAD Customer Support.

I ordered a package of loose bullets from Cabela's. It should have been 10 boxes of 100 rounds each. I get home, and the wife tells me there is a problem with the package. 1st off, it looks like a gorilla on crank loaded this thing! The air bags securing the rounds are popped (from some sort of impact, and the side is split out of the side of the box. The return label inside is a mangled mess and THEY STUFFED A ROLL OF UPS STICKERS INSIDE THE BOX IN THE SPLIT!!! So, not only were they aware there was an issue with the package, they didn't give a *** and delivered it anyway knowing they damaged it. Then, when I tried to call customer service, I was told by a less than useful automated call system that there are no humans around to address this issue, and to call back during bankers hours essentially. Filing a claim online was just as painful. If you don't fill out EVERY box (like my company name...I DON'T OWN A COMPANY,HENCE NO COMPANY NAME) it keeps kicking you back. Not to mention, you have to register on the site to file a claim, which is complete horse-s**t. Also, they may want to pick the package back up for "inspection". WTF is this?!?!?! You screwed my package up once, UPS, now you want to take it AGAIN for round 2? I'm astounded this company remains in business.
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1 comment
#620311

ups has csr on duty 24/7, it's unfortunate you can't figure out how to operate a simple automated systemn public school education?

in any event your package wasn't packed properly, you can't expect an air pillow to support 10+# of dense items and i would bet there weren't enough of them even if they thought they would help.

lastly, you can't file a claim, you are not the shipper, you did not pay for the declared value coverage, therefor you are not entitled to be reimbursed by ups for anything.

your vendor (cabelas) is to blame for poor packing, they are the ones you paid for the items, they should reimburse you and file a claim with ups if they see fit.

ID
#390146 Review #390146 is a subjective opinion of poster.
Location
Jackson, Tennessee
Loss
$17

Lost Stolen Packages

Within the last year My family has had a total of 4 separate package shipments, lost or stolen. The most recent incident was a 11 Jan delivery. Why doesn't UPS care if I get my package or not? I'm reaching the point where I'll never purchase a product from a company that uses UPS. It is really that bad. I have talked to several co-workers and friends, they to have seen an increase in lost or missing shipments. They have additional services you can pay for that will ensure delivery why should a consumer have to pay extra to get their stuff?? I see this as a continuing problem, that UPS needs to address now. I am telling everyone I know to not buy from companies that use UPS.
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1 comment
#623948

do not use ups to ship to Charlotte. They bill steal you blind.

ID
#389858 Review #389858 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$270

Golf clubs never arrived for vacation!

Shipped golf clubs by UPS in advance for golf vacation. Shipping from Ontario to Florida. Clubs were held at customs because paperwork was not satisfactory. I filled out customs declaration and all documents requested by UPS. Needless to say no golf clubs put a real damper on a golf vacation. When I got back to Ontario UPS proved to have no customer complaints dept and just keep passing the buck and will not even return the $123.88 I spent to ship the clubs. I will never try and ship my clubs ahead again and I warn others not to. Needless to say UPS will never see my business again.
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1 comment
#617752

Does Canada Post control how long your mail sits in customs?

Neither do shipping carriers here. Blame customs, or yourself.

ID
#389812 Review #389812 is a subjective opinion of poster.
Location
Port Elgin, Ontario
Loss
$124