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UPS in West Sacramento, California - Review about Unprofessional Delivery Service

So after waiting all day for ups to show up. It turns out the claimed they had already showed up. Left a tag with no info written on it. Looks like they just jumped out put a tag and moved on. It sucks that they don't have a way to complain on their website. Out of all the companies that deliver its always ups that wastes the most time.
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Review
#514064 Review #514064 is a subjective opinion of poster.

UPS in Louisville, Kentucky - Animal Food Attempted Delivery to Wrong Address and Returned to Sender

Apart from UPS sending back something I might consider possibly vital (I'm being facetious, owning ferrets in Kentucky requires food shipped in from outside) , calling the "customer service" line was a joke. Not only did they transfer me to someone out of country, but all they did was offer excuses and block my suggested solutions (I offered to drive to get it and such). The neighbour, being a good sort, let me put one of the two attempt slips they put on his door back on his door (signed so they could leave it without getting a body to sign it) as well as on my own should UPS decide to attempt to deliver it to the right place. UPS decided they were going to try my place this time and put the final notice slip OVER the signed one (UPS version of a sick joke?) and return it to sender. The service line only suggested that "maybe the driver didn't feel comfortable leaving the package" and that I could not go drive to a warehouse and pick it up. No offer to remedy the situation was given other than excuses and lame "I'm sorry" statements. The company that sent it (Chewy.com, I'll advocate for them) had GREAT service and saw that their material was being sent back so sent a replacement the same day. Through the US Postal Service.
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Review
#513970 Review #513970 is a subjective opinion of poster.
Loss
$65

UPS in Loughton, England - Delivery to wrong address

Attempted delivery of shoes from Salomon company whilst I was at work. The driver did not leave the goods with my adjoining neighbours but drove 50 yards down the road past 10 houses before finding anyone who was conveniently in. They do not answer the doorbell and are somewhat unreputable. Driver considers any address on the named road as a "Neighbour"! The company did not give me the option to 1. Self Collect 2. Deliver on another day.3. Deliver to an alternate address. A bunch of cowboys but then they are an American company!! DO NOT USE AT ANY COST OR BUY FROM A COMPANY THAT USES THIS DELIVERY SERVICE!
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Review
#513704 Review #513704 is a subjective opinion of poster.
Loss
$120
Well I Ordered a pair of rather expensive raybans to be delivered by Wednesday. Rayban chooses UPS as their couriers. On Wednesday night I had to ring UPS to see what had happened to it as it was last tracked 1 hour from my house! After going through 4 different...
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1 comment
Anonymous
#845342

I made a call in the morning to change my address because from the parcel somehow the house nr was missing, they changed it and said that in case if I'll not be home than I can pick up from the depo on Sat., but later on I figured it out that they delivered the parcel but to a different nr the excuse been I didn't opened the door. But they never came to my house aldo they let the parcel 4 house away luckily I got an email that someone tooked the parcel and signed it.

Called the UPS they said because I missed the delivery even if I said that I will collect from the depo and the lady nicely asked my how is possible that I don't know my neighbors, what if my house is nr 1 and they will deliver to nr 200 I also should know them????? I asked what if those person will not handle to me my parcel she nicely said they will come to them and collect it. I am extremely upset and disappointed by this company.

They are not trustworthy!!!! and lies to their customers!!!!!

Review
#513639 Review #513639 is a subjective opinion of poster.
Loss
$270
Tags
  • UNHELPFUL
  • lost my package
  • Lazy staff

UPS - Cheaters!

I received a notification from UPS stating that your delivery person tried to deliver the package today but “the Receiver Was Not Available At The Time Of The First Delivery Attempt”. I have been waiting at my house from today morning for this package and no one knocked at my door or rang the doorbell. There was also no notice at my door, indicating that an attempt was made. This is just cheating the customer! I escalated this to customer service and understood that no one tried to deliver at my house. Biitney from Sunnyvale office called me further to that and told me the only option I have is to drive 30 miles from my house and pick it up! You guys are cheaters , looting customers!
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Review
#513637 Review #513637 is a subjective opinion of poster.
Loss
$100

Never received UPS delivery marked "Delivered"- delivered across town!

I purchased a dress online and a week later UPS moved it from their wherehouse into the shipping process, after I had to contact the vendor...Then, I tracked the package, and today, having received a notice yesterday that it would be delivered today, I received another message, saying it had been delivered, signed for by "Anderson".....Huh? No one by that name lives here, and NO PACKAGE. So I Call customer service and he tells me my package was delivered to another address across town, that they do have my correct address, and he will call the house where it was delivered? How does he know that phone number? Is it the UPS drivers house? What does he want with my dress? Never again!!!! Fedex, you are my new Go To!!!
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Review
#513460 Review #513460 is a subjective opinion of poster.
Loss
$35

UPS in London, England - Lies and failure to deliver

UPS driver failed to deliver a parcel containing equipment for my work stating that they had the wrong address. A blatant lie. I repeatedly phoned UpS throughout the day to get them to deliver the parcel. No luck. It was supposed to be delivered today however the message on their website was that it was being held in their warehouse and would be delivered the following day. Why? No good reason and no instruction given either by the shipper or me. I warn anyone contemplating using UPS to think again. Their phone staff is polite and tries to be helpful somewhere in Asia but have no direct contact with depots. Depots don't post phone numbers because they don't want to get complaints directly from clients they fail to serve. GIVE THEM A BIG FAT MISS. THEY ARE HOPELESS.
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1 comment
Anonymous
#848494

A driver has to attempt to deliver the package three times before we have to RTS (return to sender). If something is wrong, or the driver suspects the package is wrongly addressed then it gets sent to the hub and held until the receiver can contact us to discuss a pickup directly from the hub.

Review
#513220 Review #513220 is a subjective opinion of poster.
Loss
$800

UPS lost a brand new iPhone

UPS lost my iPhone 5 replacement in their own store. It has taken them 3 weeks and the phone is still not delivered. The Sprint has to order another replacement of the replacement. Again to be delivered 2days air and nothing! I still have to pay my cellphone bill when I haven't used the phone, which is their own fault! I have missed important calls and I don't have an extra phone to use in the meantime. I have kids and what if an emergency happens! No way of me contacting anyone.This is not fair a lot to me and I still have to pay the bill. 3 weeks of no cellphone because of UPS lack of delivery and care.
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1 comment
Anonymous
#843927

It is your own fault for not having kept an old phone as a backup for situations like this.

You could even buy a cheapie basic phone to use while you wait for the replacement. Then , you have a spare for future times when your current phone goes bad.

Review
#513053 Review #513053 is a subjective opinion of poster.
Loss
$690

Customer Service and UPS Reps are terrible.

I've been fighting with UPS since March. They too were charging us more than was stated on our software. I informed my rep that I would not pay ( just over $3,000) the bill until the credit was received. He came to our business, agreed it was their mistake and told me he'd take care of it...never did. I called him several times and informed him I haven't paid the bill and another had arrived. I got another UPS rep involved and he finally straightened it out, but I was set back 3 months of bills which totaled just over eight thousand. Since then I paid all but June and July and have been cut off, without service for our business. Had the rep done his job I would not be in this predicament. 95% of our work comes in in a box and leaves in a box. I feel UPS is only in it for the money and service has gone down hill. I don't have a problem with making a profit, but don't gouge me. FedEx is looking mighty good!
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Review
#513013 Review #513013 is a subjective opinion of poster.

UPS in Lancaster, Kentucky - No care taken with fragile package

Recently my husband passed away and the funeral home sent me a 16x20 photo of him clearly marked. Handle with care Fragile. It was thrown on the porch floor during a rain with my lab dogs lying on The porch. Luckily it didn't get ruined but it could have. They could have rung the doorbell, put it in a chair, blowed the horn or something but they didn't. Everyone in this area complains but it doesn't help. They leave one persons mail order diabetes meds on a lawn mower near the road, they leave packages at the wrong house etc.
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Review
#512961 Review #512961 is a subjective opinion of poster.