UPS
Reviews and Complaints
BAD CUSTOMER SERVICE
- Customer service
- Delivery
- Tracking
Preferred solution: Full refund
Ups - Customer Care Review from Middletown, Ohio
Opened packages, Lost packages makes me wonder
- Thier answers
Preferred solution: Let the company propose a solution
UPS Shows a future date of action.
I woke up today to check my shipping progress on UPS website. To my surprise, it is showing the date of tomorrow with "Order Processed: In Transit to UPS". Even in Eastern Side of the earth, it is not happening.
I do not really understand what is going on.
There was a time when someone sent be a package one year ago. UPS even mistakenly send to the wrong state, not city, state! It took them more than a week to get it right without any apologies even.
Seriously, stop thinking that you are a big company that can ignore any single customer's feelings.
Package Review
Worst Customer Service and Delivery
- Very unprofessional
Linda Blair needs to be fired!!!
Linda Blair at the Swann Island UPS in Portland Oregon contact number (503-978-****) has to be the rudest, most unprofessional, incompetent, and unethical person I have ever dealt with.
After she admitted our 2-day air package had not even been put on the truck. She then out of her way to be unhelpful. How lazy and unethical for UPS to allow this sort of behavior.
10/1 packaged shipped 2 day air.
10/3 not delivered, told it had not been loaded would be here following week. But, shockingly, a smaller package from UPS was delivered same day.
10/6 not delivered told it had not been loaded. Called back told it would be here by end of day. 10/6 end of day no packaged.
10/6 After calling Linda Blair directly and being told by her it had not been loaded, then hung up on, I was appalled. So I called back and then was told to drive 2 hours to pick it up that she would not allow it to be delivered and hung up on. Isn't that blackmail to hold someone else's property hostage? I called the 1800UPS and was told a package could not be put on will call pick up without my agreement, which if it is the policy for UPS Linda simply thought her designs was better than the corporate policy. Since I expressly told Linda she did Not have my permission, I believe Linda violated a policy there and should be fired. I called back, never once yelled, never once used profanity, I simply asked when I will get my package and was hung up on again. Linda then made changes to my tracking number that the package would be returned to sender. What a horrible employee and terrible person she is.
This is unbelievable. Linda Blair has decided to take things into her own hands. She put our package on will call because she was angry I asked her to please do her job. Then after another hang up by they less then competent employee, she took another unethical choice and sent the package back without even trying to deliver it by her own admission.
This package is large and I believe she is simply being lazy and unethical about the way she conducted business while employed with UPS.
UPS should be ashamed, but when I spoke to the 1800 UPS I got different answers from 10 different people, so that just proves the low level of customer service UPS believes to be acceptable and this is simply sad and wrong.
Preferred solution: Let the company propose a solution
Package Review
Ups - Gift Shipping Review from Corona, California
THE DELIVERY GUY THROWS THE PACKAGE
Preferred solution: Let the company propose a solution
Ups - Delivery Service Review from Oswego, New York
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Verified Reviewer | Glendale, ArizonaDelivery Driver Review
Poor correspondence and late delivery
- Unreliablr
Preferred solution: Let the company propose a solution
UPS Sends collection agency
Preferred solution: Let the company propose a solution
Ups - Christmas Gifts Shipping Review from Baton Rouge, Louisiana
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This means that your shipper created a label and is getting the package to UPS. UPS does not have the package because your shipper has not given it to them.
Once UPS has the package you will see a delivery date. So, call your shipper and ask them when they plan on giving UPS the package.
Let me shed some light.
Apparently, the company that created this label for you did not process their "end of day" report on 09/26. Obviously, the package was picked up by the driver that day.
They just processed their EOD report on 09/29 thus giving you that message.
And no, UPS cannot turn back time. Hope this is clear, otherwise contact Customer Service.