Filter by rating
filters
State:
Show
City:
Show
Product:
Show

UPS in Lithonia, Georgia - Late delivery only hurts me

If UPS can't deliver a package on time on Friday, then, because they are cheap, they will not try to deliver it on Saturday. They should take responsibility for their mistakes instead of punishing the customer. I will NOT pay for Saturday shipping on an item supposed to be delivered Friday, just so that when UPS screws up, I can get my package only a day late. When the UPS driver comes, he should be ready with an apology and cash in hand to refund my entire shipping cost. How is it right to say you're going to do something, then not do it, not apologize, and push costs off on someone else?
View full review
Review
#520081 Review #520081 is a subjective opinion of poster.
Loss
$400

Ups - Delivery Address Review

UPS had the postal code for my city listed under a different city (I ordered a textbook from an online bookstore and they confirmed it was UPS's software that had the imbedded postal code error). I called FOUR times to their offshore south Pacific call Centre (which is useless) to try to correct the city amd was IGNORED. messages never got sent. called another 2 times and they don't know ***, can't tell me ***, won't put me through to a supervisor (none on duty), won't put me through to someone in North America AND said I might have to pay an extra charge to change the address WHICH they messed up. Still will not tell me where my package is, when or where it might be shipped. ABSOFUCKINLUTELY ridiculous. I will not purchase anything from ANY company that deals with UPS again. $240 package possibly gone.
View full review
2 comments
Anonymous
#853558

Anonymous,

If you would like I work for a UPS Center. If you like you can send me an email at rewing@ups.com and I can take a look at it and email you back my findings.

We can see a lot more then you can on the Electronic Tracking System that we have.

I'm also sorry that you go such poor service.

Anonymous
#853522

Anonymous,

I work for UPS, let me take a look at your tracking # and let me see if I can tell you anything you don't already know. Of If I can help move the ball along.

rewing@ups.com

View more comments (1)
Review
#519567 Review #519567 is a subjective opinion of poster.
Featured
UPS - Ruined Electronic Organ
UPS - Ruined Electronic Organ
UPS - Ruined Electronic Organ
I shipped an electronic organ from Concord, NC to San Antonio, TX through UPS. The instrument was in two cartons with the keyboards and electronics crated in 1/4" plywood and the speaker base with attached pedals in double corrugated cardboard. The UPS terminal...
View full review
2 comments
Anonymous
#925391

If it can't take a 5ft drop, it's not packaged well enough. Should've been shipped by freight, just saying

View more comments
Review
#519380 Review #519380 is a subjective opinion of poster.
Loss
$1250
UPS - Package went 7 times around the globe by mistake!
UPS - Package went 7 times around the globe by mistake!
UPS - Package went 7 times around the globe by mistake!
I attached the detailed tracking log as well as a picture of the received package. As you can see they didn't even notice something was wrong after going back and forth between the USA and Hong Kong 7 times! I (the receiver) emailed them and the sender as well sending...
View full review
3 comments
Anonymous
#978799

I'm not sure if someone is trying to scam me with two birds parrots u ship wants one hundred dollars to ship them to my door

View more comments
Review
#519154 Review #519154 is a subjective opinion of poster.

UPS in West Palm Beach, Florida - Only received partial delivery

I am a builder and lately I find myself shopping for a lot of my lighting and plumbing fixtures online because the local suppliers don't keep stock. I recently ordered some plumbing fixtures which were shipped UPS ground under 6 different tracking numbers. (We normally see the same UPS driver frequently. in fact when we pass each other on the road he waves. Apparently he's away or something.) All 6 packages where addressed identically with my name and the company name on them but no suite number. The first 2 arrived without incident. The other 4 were returned to the sender and have to be reordered because they lacked a suite number on the shipping label. Our office building is 2 stories, with an elevator and 8 offices per floor. There is a marquis in the lobby with all the names of the businesses and the corresponding suite numbers on it. i guess the substitute driver can't read or use a marquis. More likely, he's lazy. You see the other 4 packages weigh between 50 and 60 pounds. I believe he just didn't want to deal with the heavy package. The delay in the packages is causing me to delay my customer's job. GOOD WORK UPS!
View full review
2 comments
Anonymous
#852390

That is the fault of the Shipper for not including the Suite # in the address.

The Driver does not have a suite #, He or She moves on to the next stop.

An incomplete address is not the fault of the Driver, the blame falls on the the Shipper, so complain about them instead.

Anonymous
#853560
@Walt

Agreed.

Driver's unfortunately don't have a whole bunch of time like everyone thinks to look for a marquis and try and find the business.

View more comments (1)
Review
#519005 Review #519005 is a subjective opinion of poster.
Loss
$1500
This is a letter I sent to UPS to try and explain what happened and that the incorrect charges by US customs should be paid by UPS and not me. I have already paid the $150 or so that I should be responsible for. Letter: I have had a hard time with this shipment from...
View full review
Review
#518362 Review #518362 is a subjective opinion of poster.
Loss
$341
UPS - Damaged 1 of 1 Guitar, insurance rejected.
UPS - Damaged 1 of 1 Guitar, insurance rejected.
UPS - Damaged 1 of 1 Guitar, insurance rejected.
UPS - Damaged 1 of 1 Guitar, insurance rejected.
UPS - Damaged 1 of 1 Guitar, insurance rejected.
Bought a one of a kind guitar, with the certificate in a travel hardcase from Germany, which it was originally made in the USA, and what makes it unique is being an 8 string model which won't be made again, so it's the only one of its kind. UPS managed to sap me with...
View full review
11 comments
Anonymous
#926667

BBB.org. You might be able to get them to help since this is an American company.

This is a government agency designed to provide mediation between consumer and business. It's worth a shot.

View more comments
Review
#518352 Review #518352 is a subjective opinion of poster.
Loss
$5400
Tags
  • Pro Music Tools
I ordered a cell phone a week ago. UPS has been to my house three times with me being at home. The driver not once rang the doorbell or knock. I spent three days waiting on these incompetent dummies to bring my phone. I am absolutely pissed with UPS. The driver...
View full review
Review
#518134 Review #518134 is a subjective opinion of poster.
A week 1/2 ago we ordered a dining set with 2 benches, a corner seat, a square table, and chairs. About three quarters of the things were broken, and we suspect that the UPS driver had broken it along the way. One bench is broken, the corner seats leg is half taken...
View full review
1 comment
Anonymous
#853571

I work with UPS Customer Service. What you can do is call back in and have your claim escalated in the form of 2nd request concern, or just a concern.

This way they have a physical record of it and not just a phone call you may or may have not made.

In reguards to the pkgs. Shippers often to take the time and the effort to pack their pkgs for shipping. They usually use the thinnest boxes with little to no packing, then they blame us when things break.

But what they don't realize is that these things get shipped across the country. It literally gets loaded and unload at least 3-5 times, and that's just going ground shipping.

Now take into account that it gets loaded on a semi-trailer with little to no shelves. So it will have things setting on top of it, on the side of it and in with objects that may damage it.

Now, if they prepared the box to survive that, then you would receive you pkg in great condition.

Unfortunately they do not.

Review
#518033 Review #518033 is a subjective opinion of poster.
Loss
$900
Ups goes into a dorm at oxford and asks a total stranger to sign and pay a custom charge for the pkg. of course he denies to sign.dah. Ups never asked for person whose name on pkg. thus he says pkg denied.. No notice left at front desk. Never attempts to deliver...
View full review
1 comment
MattD78
#850895

Having dealt with this previously I can tell you with 90-95% certainty your goods are sitting at customs. That is what happens with packages like this.

UPS (can't) deliver the package, but they can't send it outside the country without paying customs/duty which they aren't going to do, so it sits at customs.

You might try contacts the local customs office. Sorry I can't be more help.

Review
#517632 Review #517632 is a subjective opinion of poster.
Loss
$400