Latest review first
UPS - Delivery schedule 3rd attempt failure!
A simple logic problem presented for the middle school dropouts that work for UPS. If no one is home for a delivery at 12 pm Monday, and no one is home Tuesday at 3 pm, what would be the logical time to try the third attempt? Hint it the answer is not 12 pm again you already tried that. And I guess your drivers had to try it again. So I called and get this great story about how they follow there route and can't adjust there delivery times (literally unless you pay extra of course). But I guess I'm the crazy one because I keep ordering stuff that gets shiped by UPS and I expect diffrent results each time.
Reason of review
Problem with delivery
Deliver product or service ordered
UPS in Kalamazoo, Michigan - Horrible company to ship with
Horribly company structure. I purchase online from Amazon and Ebay several times per month, both personal as well as at my employer. I can name a handful of times in months when the packages were not "rescheduled" multiple times. Its gotten to the point where if you actually need to have something here by a set date, don't bother if its being shipped UPS. Even with Amazon Prime 1-day, I can usually expect 2-3 days :( Have a package in the system right now that was shipped and confirmed by the seller a week ago, is due here tomorrow, but it hasnt left the origin site yet in California. Somehow, I don't think they are gonna make this one either!! As a company, we have moved away from them entirely due to repeated missed deliveries.
UPS - Non-delivery
I ordered this package on August 6th and was supposed to receive this package on August 8th. This package has been in the Salem, Oregon distribution center three times in the last 12 days (17 miles from my home). Three times the Salem, Oregon distribution center sent my package to either Illinois or Portland (51 miles from my home - twice) but they have not delivered package to me. How difficult is that????? I'm thinking they need to replace at least one driver (employee), or maybe two. I have nothing more to say about this situation, other than I could not be more unhappy with UPS and will not recommend UPS to anyone!
It's my fault ups driver didn't deliver my package
I called the ups in Anaheim California regarding my package. It was 1pm when I called them because a message said online saying they were missing an apt #, but I called to verified and the customer service said there is an apt on the shipping label. The *** driver didn't even bother to stop n leave a notice. The customer service rep told me they would give me a call back within the hour. 4 hours later I called back n they said it wasn't urgent enough for them to call me back so they would do it after hours. When they called me back after 5, I asked if it was unreasonable to pay for a service and expect that service to be performed and the representative named Jason told me he didn't know if it was my fault or not. When I asked for his name he put me on hold and hung up on me. I had to call the customer service again and got his name through a different person. This is bull ***, I rather deal with a company that pride themselves on customer service than hiring dumb n incompetence employees because these employees represent what ups is about and ups is about getting customers money n making them go n pick up their own package because the driver was too lazy to stop n drop off or read what was on the label.
Came to the side door so we missed the package. I would give 1/5
UPS in Toronto, Ontario - Customs and Shipping charges were over half the cost
Was sending myself my own PC computer as I was moving from US->Canada. The cost to ship was $160. As I used my old box, I covered the old label and they put in the second one. Their incompetent worker scanned the covered up label and it got sent to the sorting center. They realized their mistake and shipped it back to me to clarify the details. THEY CHARGED ME AGAIN for $70 to reship it. At the address, they got ANOTHER CHARGE for $312. Customs and Brokerage fees. Bull *** ***. I have to pay for their own incompetence of an additional $70 and why the *** do I need to pay for the brokerage fees. Am I not paying them enough already to ship the *** item? I can understand the customs, except the *** overdeclared the value by 2x and so I had to pay more for that. Stay away from UPS, they're extortionists and robbers. They also misquote you and provide a bunch of lies. I called them and I don't believe have of the *** that they pulled through. Piling on all these *** charges and the customer service representative wasn't any better.
UPS in Chicago, Illinois - Delivery was supposed to be for today, but the driver made an error and it got changed to tomorrow.
I paid for three-day shipping, and when I tracked my package on the UPS site, I was told that it was out for delivery. I waited the entire day, and even made several calls to Customer Support, only to be assured that the package would be in today, however, around eight o'clock pm, my package still hadn't arrived and when I called Customer Support, I was transferred to my local UPS centre, and told that the driver made a mistake regarding my package, and so it wouldn't be delivered till tomorrow. What on Earth was that extra charge for then? The fact that they couldn't even bloody deliver it on time. Useless company. *** delivery service.
Ups - Delivery Service Review
Ups just sucks! Lie about delivery and terrible customer support!
UPS - Delayed Shipment!!!
My books that I bought online on barnes and nobles supposed to be delivered today according to my receipt!! The sender had already processed the shipment 3 days ago. My books should be delivered within 1-3 business days. Today is the 3th day, and the ups haven't ship anything. I checked my tracking status, and it said the ups haven't made a delivery date!!! I really need my books now because classes will start tomorrow!!!! There's no problem with barnes and nobles, its just the ups shipment is delayed!!!!!!! Every 30 mins I checked my ups account, but there's no any updates about the shipment date!!!
UPS - Slow service
I had a package delivered from Ohio to Las Vegas via Fed Ex I had another package delivered from Florida to Las Vegas via UPS. I paid $19.00- Fed Ex I paid $29.00- UPS Each package weighed the same 4lbs. Fed Ex just delivered. UPS my package is in California, set for delivery tomorrow. Thanks ups for ruining an 80 year old mans birthday!! It is very obvious who the superior carrier is. Kim Helm I tried to even get the address switched to the party address and was put on hold a number of times, just to have nothing come of it.
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