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Ups Account Review

Sent a package through ups just recently. Never had problem with then before and now they tacked on an extra 5 for fuel charge . They tried to tell me the package was 40 pounds. WHAT! I weighed the package and it was only 20 pounds. Ridiculous . Will not use ups for anything now teu are rather slow and charge too much
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Review
#527694 Review #527694 is a subjective opinion of poster.

UPS in Centreville, Virginia - Didn't deliver and returned to sender

They apparently made one attempt to deliver a package when nobody was home to sign for it, and rather than contacting me or giving me a chance to pick it up they immediately returned to sender on the other side of the country. I called approx. 5 hours after their attempted delivery time, while the package was listed as being one city away, but they said they couldn't change course. I will now be charged double shipping costs, and not have the items I ordered. And when I spoke with UPS they pretty much said there was nothing they could do. Worthless...absolutely worthless!
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Review
#527609 Review #527609 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$75
Preferred solution
Let the company propose a solution

Ups Delivery Service Review

Paid customs fee via phone day before delivery, took day off work only to hear a vehicle driving away. Courier left without delivering package and didn't even knock or ring door bell. Wasted entire day and had to wait 4 days for next delivery due to holiday. I will never use UPS again
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Review
#527603 Review #527603 is a subjective opinion of poster.
I had a 2 package shipment with the same tracking number on both packages sent to me. UPS delivered 1 of the packages on Thursday and listed the 2 package shipment on their tracking website as delivered, I called UPS to inform them of the mistake, they located the 2nd...
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2 comments
Anonymous
#863281

So, you send 2 boxes with the same tracking number. Meaning you purchase 1 label and try to send 2 boxes for the price of 1 label..

I would guess UPS is trying to figure out how to collect for the shipping of the second box, since payment was never provided for the 2nd box.

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Review
#527543 Review #527543 is a subjective opinion of poster.

Ups Delivery Service Review

Ups is the worst carrier ever . I could of had a better delivery with regular post office. They should not be in business
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Review
#527532 Review #527532 is a subjective opinion of poster.

Delivery Time Review

It took 7 days to get my package .I'm pissed
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Review
#527511 Review #527511 is a subjective opinion of poster.

UPS - Delivered to incorrect aparment refused to do anything about it

UPS delivered my package to the incorrect address, and told me so. Then proceeded to keep me on a 25 minute phone conversation until finally, after being passed off from person to person and being placed on hold, they told me to contact the seller for a replacement. So lets recap, UPS admitted to delivering my package to the wrong address and then refused to do anything while wasting a bunch of my time in the process. Oh, and they gave me promises of reimbursement and package replacement the entire time I was on the line. Absolutely horrible customer service.
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1 comment
Anonymous
#862871

I knew I would not be home so I signed off on the back of the form. My son came home and showed the driver the signed form and the UPS driver told him that I would have to leave work to sign for the package.

I called UPS only to be told the driver can do whatever he wants.

I read them the back of the form and was told to refer to the website for their policies. Absolutely the worst customer service from the driver to the supervisor and everyone in between!

Review
#527077 Review #527077 is a subjective opinion of poster.

UPS in San Ramon, California - Cheated customer

UPS - Cheated customer
Hi I went to Danville, CA UPS store yesterday and mailed 3 packages and asked for a tracking for my package. They charged me $9.53 for each package and sent the mail through USPS priority mail. If I have gone to USPS I would have been charged $ 5.60 per each priority mail. So I have been charged $3.93 for each package since I dropped it at UPS instead of USPS. This is completely ridiculous. They would have just advised me to go to USPS and drop the package. When I called this store and asked for a refund they said that they cannot provide me a refund. I called UPS customer service and they said that it is a retail store and deal with the store directly. When you cannot advice your customers the best please stop charging them additionally. i am very upset and completely disappointed with this store. ****Please post this on your website so that other customers will not be cheated.**** If the parcel was still in the store i would have picked up and dropped it at usps today requesting a refund. But the parcel has left the store. This priority mail service is useless beacuse my packet was in the Danville store for the whole day today. If I would have dropped my packet at usps yesterday, the shipping would have started today. WASTE OF TIME AND MONEY NO CUNSUMER SUPPORT AND NO REFUND
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1 comment
Anonymous
#862607

What store from any company is going to tell you to go somewhere else because it's cheaper there? It's not up to the store to let a customer know about all of their competitor's prices; you should have shopped around first and all you're feeling right now is buyer's remorse.

I know, it happens, but it's not the UPS Store's fault. Also, as far as surcharges go, theirs isn't terrible and it even says on the receipt that "US Postal Rates Are Subject to Surcharge."

Also, even if the parcels had still been at the Store, you wouldn't have been able to get a refund.

Once the postage is put on a package, there are no refunds, which is because as soon as a meter machine prints the postage, their account is charged. You could have still taken it to the post office if you had wanted to, possibly, but they had already provided you the service, so a refund wasn't going to happen.

Review
#526741 Review #526741 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$12
Preferred solution
Full refund

UPS - Liar liar

I was waiting for a package to be delivered on Monday - it never arrived. When I checked the web site on Tuesday to find where was my package it said that they had tried to deliver it but my house did not exist. When I communicated with on live chat they said someone would call me within an hour. It so happened I was on the phone when they called. When I called them back none answered the phone. I think it was a bogus number. Long story short after must frustration I had to drive 10 miles each way to go pick up my own package. The Ups driver either lied or he doesn't know how to use google or any other type of technology to look up an address. He shouldn't be making deliveries. Frankly I think he/she lied. They shouldn't call themselves a delivery company when I have to go pick up my own package.
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Review
#526717 Review #526717 is a subjective opinion of poster.

UPS in Omaha, Nebraska - Never in my life have I been treated so rudely as a customer.

I have never written a complaint in my life until now. Worst Customer Service I've ever encountered. On Aug 26, I tried to pick up a package from the Customer Center on 27th and Q in Omaha Ne. The man working there was rude, interrupted me several times, rolled his eyes, spoke to me like I was annoying him, gave me false information, then said to the other employee working with him that I have "no mind" then snickered. He said his name was Marty. Early 50's age. I will now be leaving bad reviews on multiple websites about UPS. Worst Customer Service I've ever seen.
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Review
#526701 Review #526701 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution