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UPS can change the type of service you requested at will

1.0
Details
I am sending a package for a birthday keep in mind and I shipped this out using UPS and requested it would get there in 3 days hence the option offered -3 DAY SELECT- so I am tracking said package online even paying the extra 4 dollars so it would arrive on time. I looked today and someone somewhere in a UPS office was basically like no, I don't really feel like getting this package there in 3 days so we're going to change their order to ground just for the *** of it. We looked online today to see where the package was a low and behold the order was changed from 3 day select to ground. Which means the package won't arrive until Monday basically missing the persons birthday entirely. I could not care less if UPS refunded the four dollars but the fact that someone in their company can just decide one day to screw with the order you paid for is just a disgrace. Then they don't even want to solve the problem and *** out the people within the company, it's all about saving your own *** and not taking responsibility. Just get my package there when I say I want it there, I'm paying money for this and for them to not even give a *** I might as well stick to using the United States Postal Service.
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Review
#529967 Review #529967 is a subjective opinion of poster.
Reason of review
UPS will change your shipping choice at will
Loss
$4
Preferred solution
Deliver package we say we want them there not when you decide to get them there
UPS apparently attempted to deliver my package but was unable to do so because they indicated that it was the incorrect address. I called them and told them that it was the correct address so they indicated that they would try again. They then indicated that they were...
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5 comments
Anonymous
#1654426

I am dealing with this same issue. I tried calling but could not get anyone who spoke fluent English. Why is it that Fed Ex can find my house, DHL can find my house but not UPS?

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Review
#529881 Review #529881 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

UPS International Shipping is a scam

1.0
Details
I had to send a chain and couple of dresses to my sister for her daughter's first bday. UPS charged me $93 with insurance and tracking and collected UK 100 pounds as customs. Which they never told me before shipping neither evidence they paid customs. If you are a international carrier, you should know, item above certain value be charged customs, you inform customer. Their customer service manager was like very disrespectful and did not even try listening to issue and hung up on me. I am no more going to UPS and make sure each every contact of mine stays away from this company.
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Review
#529527 Review #529527 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$250

UPS is the worse

1.0
Details
I paid for 2 Packages on Aug 29th. UPS said the picked up 2 packages at the address but there was no scan of pre printed bills. After 5 days I received a call that the packages had not been delivered by the receiver. I called UPS they were not helpful at all. They could only tell me that UPS did pick 2 packages but when I checked the tracking numbers via UPS web site no shipping had started. after 4 hours of trying to understand I finally gace up and begged them just to go back and pick up the packages. I was promised a call back. Didn't happen. Called back explained again and now waiting again for call back. Correct solution would have been: Sorry for that we will immediately pick up the packages and ship over night for our mistake. NOT! I will never never never recommend nor use UPS again. And will tell all about this bad experience.
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Review
#529461 Review #529461 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$400
Preferred solution
Let the company propose a solution

UPS in Greensboro, North Carolina - Falsified tracking records,

UPS attempted to deliver a package on Friday, August 29th. I was out of the house for less than 5 minutes and I missed them. They were supposed to attempt a delivery on Tuesday, September 2. So, I made sure that there would be someone home at all times during the day. No one showed up! I found my info notice from the 29th, and went online to check the tracking. It says they attempted to deliver it at 6:04 pm on Tuesday. Lies! I was home, my son was home, my husband was home. No one knocked on the door, no info notice was left, nothing. I called to complain and ask where my package was currently located. I also explained that the driver never attempted to deliver on Tuesday. The customer service representative was such a nonchalant ***. "Well the system says a delivery attempt was made yesterday." I don't care what the system says, I'm telling you NO ONE showed up yesterday. Plus, my son was outside playing. So, I was working near the window and I was checking on him frequently. It would pretty hard to miss a large UPS truck in my driveway or at the end of my driveway if they had ever attempted to deliver. Now, they claim that my package is on the truck again and that the final delivery attempt would be made today. I have a feeling that they are going to be a no-show again. If they expect me to drive to pick up the package when I paid for delivery service, they can kiss my ***, and deal with my bank when I dispute the charge due to their not delivering on the service I paid for.
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Review
#529404 Review #529404 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Ups - Package Review from Atlanta, Georgia

My package was not delivered on the date it said. I call the after the weekend and supposedly it's on it's second attempt. Never came again. I call the next day, first I'm told it was requested by me to be delivered 5 days later. I never requested that. So to undo that I had to have the local ups contact me and that's when I finally hear that a loose dog was why it wasn't delivered. They had already left that day but would try the next day. An hour later I get a call that says they again couldn't deliver it because of a dog. Well, maybe if they had told me they were bringing it that day instead of the next I could have been there or made arrangements. They suck
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Review
#529329 Review #529329 is a subjective opinion of poster.

UPS in Manor, Texas - POOR CUSTOMER SERVICE

Be very careful when completing your shipping form United Parcel Service will charge you extra for the smallest of errors. I sent a package via United Parcel Service for $17.31. United Parcel Service charged me an extra $15.45 for an address correction that the driver was able to correct by looking at the package and seeing which apartment complex it was. Again United Parcel Service charge big $$ for min effort. United Parcel Service charge extra for short delivery times by holding packages to delay delivery time. Guess that is why more people sent gift card rather than shipping.
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Review
#529275 Review #529275 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$15
Preferred solution
Make public aware " Company comes first" in the eyes of United Parcel Service

UPS in Jesi, Marche - Appalled at terrible service, lack of help and damaged item

1.0
Details
I booked and paid to have my item picked up on the 25th of August. The place of pick up was going to email me to let me know it had been picked up. By the 27th, it was still waiting for pick up. I called UPS to ask why it hadn't been picked up and they said that 'their pick up times weren't guaranteed'. This is absolute rubbish - they are a courier service! They were also unable to speed up delivery despite the fact that I had paid what I now think is an absolutely exhorbitant price considering the trouble I had. The item arrived and was also damaged - it looks like it had been dropped. I am extremely unhappy and will be telling all my family and friends never to use UPS ever again.
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Review
#529256 Review #529256 is a subjective opinion of poster.
Reason of review
Poor customer service, delivered late and damaged!
Loss
$600
Preferred solution
Full refund

Ups Delivery Service Review

Constantly missing packages due to their HORRIBLE delivery schedule. Always say 2-5 PM but yet come at 10-11 AM...every single time. Today a package was supposed to be delivered, was home all day and guess what...NO SHOW. such a horrible service!!!!!!!
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Review
#528974 Review #528974 is a subjective opinion of poster.

Ups - Package Review from South San Francisco, California

UPS failed to deliver packages on consistent basis . Packages which shows on the computer tracking as delivered and signed far . This is totally False . No one at our address has signed or received the package. Also several other delivery made next in error nice neighbor brought packages over. UPS Drivers seems to have a hard time with correct addresses. This is a large residential area all large size houses with yards ?
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Review
#528926 Review #528926 is a subjective opinion of poster.