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Delivery Service Review

Lazy drivers, horrible service. They say they ring your door bell with no answer when you've been at home all day specifically waiting for them to show up. First time I thought maybe I didnt hear the door bell second time absolutely not. I have no issues with Fedex, they find the front door and bell just find. Not sure why this seems to be a problem for UPS.
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Review
#537759 Review #537759 is a subjective opinion of poster.

UPS - Launch Day to 6 weeks later!! iPhone 6.

1.0
Details
I can not begin to tell you how upset I am with the customer service with UPS. Basically I ordered on launch day an iPhone 6 plus. Got my tracking number the morning of deliver on Sept 19. You can imagine how excited I was. Long story short they said our address was incomplete which it wasn't. They never went to the office where packages are delivered, I know this cause I had people on stand by waiting. No slip, no contact, no try again the next day. Within the next two hours they shipped it back to the sender, whose policy is to put inventory back into the warehouse if it is returned. So now after over 16 hours in four days of trying I still have no iPhone.
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1 comment
Anonymous
#874555

I had the exact same issue, i was told by ups the package is lost and the driver is now on vacation. no delivery attempts were ever made i called apple they opened an investigation with ups.

The phone never made it to my city.

I also was told an incomplete address which was BS! I say call apple have them resolve it with ups and apple should provide a refund or send a replacement.

Review
#537758 Review #537758 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000

UPS - ANOTHER LAZY DRIVER = NO PACKAGE FOR ME!!!

1.0
Details
Have spent several days at home right by the front door. Driver has used excuse of "incorrect address" when my address is absolutely correct..Have lived here 7 yrs and all previous UPS drivers had no issue finding my house an Fed Ex drivers find it just fine too..Now it appears driver has decide to have my package shipped back to sender. Driver obviously lazy and simply did not want to be bothered with my package. I wasted many days of my time, had to cancel a doctors appointment because of this..I am so DONE with UPS..I will do whatever it takes to NEVER send or receive a package from these people EVER again!! I have also had previous issues with items being completely demolished by UPS employees during shipping - when they got to me..they were worthless (one being a $500 portable AC unit).
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1 comment
Anonymous
#874830

U just mad,, u probably got fired from ups for smoking pot.

Review
#537744 Review #537744 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$360
Tags
  • poor

Ups - Cancelled Account Charges Review

They have the worst customer service. They charged me the 40 dollars on the my choice premium account i cancelled a year ago on the card that was removed from the account after I signed up with them. I called and was told I would have a refund in 3 to 5 business days. 5 business days went by and no refund showed on my credit card. So I called again and was told that the first person Screwed up and didn't process the refund and it was now processed and would be 2 to 3 more business days on the fourth business day I called again and neither person I spoke to was helpful or would do anything to help other than to offer a paper check that would take 15 business days to get to me. So 5 weeks to get money back from ups because your company *** up. There is no excuse for it and I should have had my 40 dollar refund immediately since they were crediting back a card. I will never recommend this service to anyone nor will I use ups again unless I have no choice in the matter. My business will go to FedEx or to the post office. A very very dissatisfied ex customer. Again why should I have wait 5 weeks to receive money I should have had immediately? ??? And I doubt your company ever intended to even credit back the money to me.
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Review
#537256 Review #537256 is a subjective opinion of poster.

Awful service from ups

1.0
Details
I was home when the UPS truck came. I never heard the bell, no knock. Saw the truck pull away with a card left on my door to go and collect the package. ( I don't drive and have a bad leg). I called UPS number they told me they will try to reach the driver and call me back. No call, I called three times and I got the same story. No call back, no ups man, no package. It is utterly unfair that I paid 10 pounds only to watch the driver drive away without having made an effort. They never gave me the option for a redelivery as all they said was they will try to reach the driver. That was 8 hours ago.
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Review
#537214 Review #537214 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

UPS in Port Talbot, Wales - Appalling Service

1.0
Details
Arranged a scheduled collection for Monday 22/9 between 11am and 3pm. Received e-mail confirmation with collection reference number and waited and waited and waited. Nobody turned up so rang UPS only to be told that there was no record of this collection even though I had confirmation and a reference number. This service is absolutely appalling. Explained I could not wait in another day and collection would have to be made after 6pm but they were not very obliging and so I have to wait in again tomorrow. What these incompetent people need to realise is that we all have busy lives and other commitments and when a delivery is arranged they should honour it. UPS service is less than adequate and not acceptable.
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Review
#537133 Review #537133 is a subjective opinion of poster.
Reason of review
Not Collected
Preferred solution
Let the company propose a solution

UPS in Buffalo Grove, Illinois - No one home?

2.5
Details
T-Mobile shipped my iPhone 6 as an overnight shipping and it was supposed to come on Friday at noon. No one showed up on friday, so we thought they would come on Saturday, after waiting for 3 hours at home, we left figuring they won't show up. They arrived while we were gone, and then said that we can't pick up the phone for 3 more days. So *** considering it was supposed to be at my house on friday at noon, and they refused to show up, and we paid extra for an overnight shipping. UPS needs to figure their system out.
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Review
#536848 Review #536848 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Missing parcel probably stolen at UPS

I tried to send a parcel of gift items to family in Canada. I labelled the box correctly and supplied all the correct customs paperwork. On tracking the parcel a few days later I find it's been delayed due to "missing paperwork". Tried to put this right only to find the parcel is now missing. They are now trying to trace it which can take up to 8 working days. Personally don't hold out much hope for it being found and someone is probably enjoying all the lovely chocolates and other goodies which were destined for my family. I know I'm not the only one whose parcel goes "missing" so why doesn't someone call the police and get something done about the thieving so and so's!
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Review
#536803 Review #536803 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Deliver product or service ordered
Tags
  • UPS missing parcel

Ups - Delivery Service Review

Ups - Delivery Service Review
UPS delivered my package 3 days late, and the package was damaged. Thanks UPS.
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Review
#536787 Review #536787 is a subjective opinion of poster.

UPS - AT&T Pre-order Drama for iPhone 6 Plus

1.0
Details
I just made my 4th call and cancelled my 2 iPhone 6 plus orders due to their lack or organization of my orders. I ordered 2 within minutes on the 12th and only 1 phone was processed. I made 4 calls and finally after frustrations and Indian speaking people trying to assist me, I just cancelled the order. It amazes me that AT&T would not get this entire pre-order process right yet having been doing this for so many years with so many orders. The AT&T CEO must be a big dummy and only cares about how much money he/she will receive with the orders and 2 year agreements they get. The Indian folks that answered my calls were wonderful. How does their CEO get this job and keep it when he/she is clearly not qualified? Wish I had a job where I was not held accountable for my actions to my paying customers. Going to go online to look for an job openings to get a gig like they have. Wish me luck!!!
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Review
#536663 Review #536663 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution