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UPS in Miami, Florida - The package which should be received on sep 23th is lost

I am waiting for a package which was sent to me on September, monday 22th and it is lost. It had to arrive on tuesday 23th but nothing happened. We (myself and the sender) have called UPS several times and nobody knows anything. The package contains an iPhone 5 with more than 600 dolars cost, and it belongs to Novartis company. I am in Miami and I must go back to my country Peru on saturday morning therefore is urgently I can receive my telephone Tracking number is: 1Z88Y38E0350756215 I can not believe that this type of company can have this type of error and if it is lost you must pay for this telephone. In addition I can not have communication with my company and I am having serious troubles because your lack of efficiency. I am losing several business calls and I am losing money.
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Review
#538802 Review #538802 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$700
Preferred solution
Full refund

UPS in Winnipeg, Manitoba - Find your own package

1.0
Details
My package couldn't be delivered to my apartment, as I work during drop off hours for UPS drop offs. No big deal. It was taken to an Access Point twice but due to weight, was rejected. I understand. What I can not understand is why it spent the next week on a truck and had a third attempt to be delivered to an Access Point that would reject it when I had changed the delivery address the day after it arrived in the city. Six days later... Not only did the girl on the phone (the first time) not write down any of my notes for the address, but neither did the rest. It took 5 phone calls to get any information on where my package was and that the NEW ADDRESS was a business. When it finally did arrive, not only was I not given the package like I had asked, but a co-worker had to inform me HE signed for it. Not only have I never spoken to this co-worker before but someone in that same department informed me that the truck driver didn't feel like "wasting his time" to find me in order to get my the package. I can see the previously mentioned department from my desk. Not only am I never using UPS ever again, but I would strongly recommend no one else does either. At first they basically told me its on a truck, go find it yourself. I have never been so angry in my life, and I deal with people paying thousands of dollars to fix vehicles. I get yelled at all day by people and deal with other peoples stupidity all day. UPS needs to either fire all their employees and get new ones who know what hard work is or train them to do their jobs instead of telling us customers to find the package themselves (which I was very tempted to find the truck and take it off myself). $300 package given to someone else. GOOD JOB UPS
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Review
#538768 Review #538768 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Poor customer service
Preferred solution
No solution. Never using UPS again.
Resolved

Resolved: UPS didn't take responsibility for the stolen items in my package

I got a suitcase picked up from Spain to Greece were at least three missing items from the suitcase. 1 Blue Abercrombie man winter jacket, 1 brown Bennetton women coat, 1 black Cotton brand women coat. The rest of the items I got in the suitcase they just opened my suitcase and stole the items mentioned above. I filed a complaint. They made an investigation and after two months of back and forth messages the finally responded that my package didn't meet the requirements of packaging -something they never mentioned when picking it up and delivering. So they said they are not responsible for the lost. I mean it was my fault they stole the stuff. I can prove all this with the messages between UPS and I.
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1 comment
Anonymous
#890859

I Wish I could do more to at least recover the money lost with them

Review
#538623 Review #538623 is a subjective opinion of poster.
Reason of review
missing items
Loss
$450
Preferred solution
Full refund

UPS in San Luis Obispo, California - Driver claimed we had moved and package not delivered.

UPS - Driver claimed we had moved and package not delivered.
The Driver put in the system that we had moved and package sat in limbo for 3 days. This was a critical piece of collateral needed for a trade show and caused a lot of stress. Talked with 4 different people over a 2 day period and got a different story every time. Someone decided to send the package to LA even though the address was clearly correct and in San Luis Obispo!! Their phone support was the worst! Now I know why I will use FedEx whenever it is my option to do so. Pay attention UPS - this is what ruins your company's reputation.
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Review
#538538 Review #538538 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$500
Preferred solution
Let the company propose a solution

UPS in Austin, Texas - IPhone6 delivery

1.0
Details
UPS tracking system said my iPhone6 would be delivered on Friday, Sept 19. Late that night they changed that to Monday, Sept 22. Late that night they said they could not provide a delivery time. In between they showed it in Corpus Christi about 130 miles from my home. At 3:30 the next morning they said that the receiver (me) had said he hadn't ordered an iPhone and refused delivery so they were returning it to Apple. Apple assured me they would send the phone back out as soon as they received it. Sept 25 the tracking system shows it out for delivery in HOUSTON - 300 miles from my home. A UPS rep said that Apple had told them to send it to Houston. Apple said no way but they suspect it is actually out for delivery to ME even though I don't live in or near Houston. The phone has apparently been sitting in the San Antonio office of UPS since Monday and wasn't shipped to Apple until today. Hopefully UPS used FEDEX to ship it back to Apple. I wish a plague of locusts on UPS to eat all of their shipping labels.
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Review
#538488 Review #538488 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

UPS China Custom Clearing not doing their job

3.0
Details
I have purchased some lighting equipments (6 lights for my whole apartment renovation) from Belgium to China for self use, the seller shipped via UPS. When the goods arrived the port, I told UPS that I am willing to pay any kind of import duty, but the UPS China lady just told me because the volume is big, they cannot do the custom clearing (my feeling is they feel it is too troublesome to do the clearing) and said I need to appoint my own clearing agent. Ok, then I appointed my own agent. When the process is still ongoing (2 weeks from the phone call with UPS), my agent told me UPS is preparing to ship back my purchase to Belgium. I am fine if UPS has tried to clear the good and rejected by the Custom and the goods need to ship back. But it is terrible that UPS never ask for my details (I am eligible for tax free import), never try to contact me, never try to clear the the goods, never offer any help or solution, and going to return the goods without even notifying me.
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Review
#538398 Review #538398 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

UPS in Siler City, North Carolina - Customer Service lied to me, changed delivery date...

My mother ordered books from Amazon. The delivery date according to Amazon was today, 24 Sept 2014. At almost exactly 8pm local time, the delivery status on UPS' website changed. They claimed that someone from our house had called and requested that they postpone delivery. Of course, neither I nor my mother had called them for that, or in fact called them at all. That quickly changed. I called, provided the tracking, and was told that the delivery date was tomorrow so everything would be just fine. Lo and behold, when I get Mom to pull up the email from Amazon, it specifies a delivery date of today. On their website, it's changed suddenly to tomorrow -- because UPS changed it on their end! Call UPS back, and they basically refuse to do anything about it, saying that the local center will call me at some point (I doubt it) and I can argue with them. The one bit of useful info they did give me, which I significantly doubt, is that the first person I talked to supposedly didn't change the delivery date. Mom does a live-chat with UPS, and got the same runaround. When --if-- UPS calls me, they're going to get an angry fella on the line. Guaranteed. This is bad business, plain and simple. A significant pity that (as far as I know) Amazon won't let you choose the shipping company that sends you your stuff...
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Review
#538357 Review #538357 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Never thought I'd say this. Driver and those covering for him/her should be fired, plain and simple. I have no patience for fools and idiots!

UPS - JUST GIVE ME MY PACKAGE

1.0
Details
I'm a part time college student and I ordered my books online, UPS has said they came by but my family members were home and UPS did NOT try to knock on the door leave my package, or make any sort of effort to let my family know they were here. My E-Book for my textbooks have expired because the company assumed that UPS had delivered my books to me. Class has already begun and I am still textbook-less. Thank you UPS for screwing me over. LEAVE MY PACKAGE WHERE I REQUESTED AND GIVE ME MY *** BOOKS OKAY UPS!?!?!?!?
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Review
#538324 Review #538324 is a subjective opinion of poster.
Service
Ups Delivery Service

UPS almost Cost me My Dream Wedding and Identity Theft (But don't worry you got your package)

I paid $100.33 to have mine and my fiances passport, single status, and original birth certificate sent to Toronto to get legalized and translated into Spanish because we are getting married in the Dominican Republic Mid November 2014. I paid for shipping there and back as well to have someone sign upon delivery at both ends (seeing how its sensitive information and we did not want it getting into the wrong hands) So when the driver arrived at my apartment building I answered the buzzer seeing how it was linked to my cell phone but I was not home, I was at work. We had a conversation that I would let him into the building so he could leave a ticket on my mailbox so I could go and pick up my important papers at a UPS location and he agreed. I came home to find no ticket and got in contact with UPS the following Monday only to be told he did in fact deliver my package. When I had explained my story they said the notes indicate he left it at the door. But my package was no where to be found. Now I start to panic thinking some one in the building took my package and now has all the information they need to steal mine and my fiances identity. Then I realize if I don't have this documents I don't have enough time to even replace them and get new paperwork made up. So I would not be able to have my wedding. My worst nightmare came true, my wedding would fall through and I could easily become a victim of Identity theft, all because UPS couldn't follow simple instructions. Eventually they got in contact with the driver and he explained he slide the package under my door. My fiance found the package under our front door mat and nothing was compromised thankfully. when I spoke to UPS again about how it was found and that the driver did not follow instructions twice and asked if I could get a refund I was told "You do not qualify for a refund because you did in fact receive your package and there was nothing they could do us, not even a penny" What I ended up with was a headache, a heart attack, wasted time, and on top of it I added up the charges on my receipt and my total only came to $80.20 and I managed to be charged $100.33 I work in the service industry and I have never in my life been treated so poorly by a company that clearly made a mistake and almost cost me my wedding as well as my identity.
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Review
#538273 Review #538273 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

UPS (lack of ) customer service

1.5
Details
Ordered 3 double wine kits from Costco Canada. Followed the tracking to a distribution warehouse, saw the UPS van go past our house the next day (50 km away from the warehouse) with the packages and then nothing. Called UPS who advised that the delivery address was missing on the label and that they would be going back to the warehouse and that I would have to pay the shipping charges from the warehouse if I wanted the items. I asked them why would they drive around our neighbourhood with the items if they had no address, apparently its their method to say that they tried to deliver the items without success, legitimizing the additional shipping charges. They refused to answer when I asked why they would not phone to confirm the delivery location. Its a good thing that Costco has a good return policy as these wine kits are going back to Costco as undeliverable since I refuse to pay twice for shipping.
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1 comment
Anonymous
#874872

I recently received seven packages of a large order from Overstock.com. The minute I laid eyes on the boxes I knew I wouldn't open them but would send them straight back.

They were in such awful condition there was no way I was once again going to spend more money and shipping charges on returns because UPS handles the items they ship so poorly. I will no longer do business with any merchant online or off who uses UPS. I have gotten many, many items via FedEx and USPS with not a single problem. Not only do I have an issue with UPS manhandling packages so roughly but they don't even knock or ring the bell to let me know there is a package sitting on my front porch.

We live in a high end neighborhood that is always hit with thefts of items left out in plain view. Today I received two packages delivered by UPS. No knock,no door bell just my dog barking to indicate they were there. One of the packages had been cut open on one end and I could smell the cleaning liquid in the box indicating their had been a leak, seepage but thank God no leaks.

The other box was a new steam clean carpet machine and I could hear rattling inside which probably means something is broken. It also has *** in one end. I will be writing to the powers that be at UPS about this lack of care for our packages and the rude behavior of the drivers I have run across. If everyone took the time to do this they might actually understand we are fed up.

The bottom line should be and used to be customer satisfaction. I am I assure you anything but satisfied.

Review
#538195 Review #538195 is a subjective opinion of poster.