Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Awful service from ups

1.0
Details
I was home when the UPS truck came. I never heard the bell, no knock. Saw the truck pull away with a card left on my door to go and collect the package. ( I don't drive and have a bad leg). I called UPS number they told me they will try to reach the driver and call me back. No call, I called three times and I got the same story. No call back, no ups man, no package. It is utterly unfair that I paid 10 pounds only to watch the driver drive away without having made an effort. They never gave me the option for a redelivery as all they said was they will try to reach the driver. That was 8 hours ago.
View full review
Review
#537214 Review #537214 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

UPS in Port Talbot, Wales - Appalling Service

1.0
Details
Arranged a scheduled collection for Monday 22/9 between 11am and 3pm. Received e-mail confirmation with collection reference number and waited and waited and waited. Nobody turned up so rang UPS only to be told that there was no record of this collection even though I had confirmation and a reference number. This service is absolutely appalling. Explained I could not wait in another day and collection would have to be made after 6pm but they were not very obliging and so I have to wait in again tomorrow. What these incompetent people need to realise is that we all have busy lives and other commitments and when a delivery is arranged they should honour it. UPS service is less than adequate and not acceptable.
View full review
Review
#537133 Review #537133 is a subjective opinion of poster.
Reason of review
Not Collected
Preferred solution
Let the company propose a solution

UPS in Buffalo Grove, Illinois - No one home?

2.5
Details
T-Mobile shipped my iPhone 6 as an overnight shipping and it was supposed to come on Friday at noon. No one showed up on friday, so we thought they would come on Saturday, after waiting for 3 hours at home, we left figuring they won't show up. They arrived while we were gone, and then said that we can't pick up the phone for 3 more days. So *** considering it was supposed to be at my house on friday at noon, and they refused to show up, and we paid extra for an overnight shipping. UPS needs to figure their system out.
View full review
Review
#536848 Review #536848 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution

Missing parcel probably stolen at UPS

I tried to send a parcel of gift items to family in Canada. I labelled the box correctly and supplied all the correct customs paperwork. On tracking the parcel a few days later I find it's been delayed due to "missing paperwork". Tried to put this right only to find the parcel is now missing. They are now trying to trace it which can take up to 8 working days. Personally don't hold out much hope for it being found and someone is probably enjoying all the lovely chocolates and other goodies which were destined for my family. I know I'm not the only one whose parcel goes "missing" so why doesn't someone call the police and get something done about the thieving so and so's!
View full review
Review
#536803 Review #536803 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$55
Preferred solution
Deliver product or service ordered
Tags
  • UPS missing parcel

Ups - Delivery Service Review

Ups - Delivery Service Review
UPS delivered my package 3 days late, and the package was damaged. Thanks UPS.
View full review
Review
#536787 Review #536787 is a subjective opinion of poster.

UPS - AT&T Pre-order Drama for iPhone 6 Plus

1.0
Details
I just made my 4th call and cancelled my 2 iPhone 6 plus orders due to their lack or organization of my orders. I ordered 2 within minutes on the 12th and only 1 phone was processed. I made 4 calls and finally after frustrations and Indian speaking people trying to assist me, I just cancelled the order. It amazes me that AT&T would not get this entire pre-order process right yet having been doing this for so many years with so many orders. The AT&T CEO must be a big dummy and only cares about how much money he/she will receive with the orders and 2 year agreements they get. The Indian folks that answered my calls were wonderful. How does their CEO get this job and keep it when he/she is clearly not qualified? Wish I had a job where I was not held accountable for my actions to my paying customers. Going to go online to look for an job openings to get a gig like they have. Wish me luck!!!
View full review
Review
#536663 Review #536663 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Ups - Delivery Service Review from Denver, Colorado

Ups is garbage. They told me my package which required a signature would be at my home, not a business by 5 pm. They came at 11 am and no one was there due to there tracking service. Now I can't pick up my package for 3 more days. Something I needed here on friday. So I called the customer service and had some dude basically yelling and arguing with me over the phone. He says most delivery are to business so I should have had someone there to recieve. If I had been Givin a proper time frame this could have been avoided. Now there is nothing I can do but wait until Monday when I have to go pick it up. Never again will I use the *** heads in brown!
View full review
Review
#536563 Review #536563 is a subjective opinion of poster.

UPS won't deliver to my house

We have a long driveway, Ups seems to have a lot of excuses of why they can't come up my drive .#1 there is to much ice #2 to much snow #3 to hot # to cold #4 trees need trimmed . So they just leave my packages tied to my paper box,I can not see the box from my home,anyone can just take it. Our drive is always plowed when there is snow,Trees were trimmed back. I'm sorry that we don't have a paved driveway for your trucks to use , it's on my wish lists! I've had the neighbors packages delivered here so many times and they have had mine.My question is why do I have to pay for this service? I have never had a problem with FEDX, they come right to my front door and ring my door bell! Wow what a good service . I have spoke to a number of UPS supervisors to no Advil,a total waste of time. As bad as the economy is you would think you would get better service ! Lazy
View full review
2 comments
Anonymous
#872939

I do not blame Fedex.I would not go off into that jungle myself.

Anonymous
#872979
@Cookie

I was not talking about Fed X, I thought this site was called pissed off at UPS . Don't make comments if you are not certain of what your talking about!!!!!

View more comments (1)
Review
#536460 Review #536460 is a subjective opinion of poster.
Reason of review
Problem with delivery

UPS - COMPLETELY INCOMPETENT IN MESQUITE TEXAS

The idiots said my zip code was wrong, even though I live across the street from the post office and receive mail every day! So they pulled an OLD address off the internet that is 65 miles from my home to send it to. When questioned they put an exception on the shipping notes so that when the driver got to that destination he would see it was flagged to be brought back to the hub.....where I was told I could pick up the package. Well it was then "accidentally" sent to a city 75 miles in the opposite direction and now I am being told it will be Monday delivery at my home. The hub even deleted the first screw up from the delivery notes online to cover their ***! They do not even know how I can reach the corporate office, which is the biggest crock of BS I ever heard!!!!!!!!!! I will NEVER again use UPS and I will tell everyone I know NOT to use them as well. This is utter incompetence and is completely unacceptable!!!!!!!!!!!!!!!!
View full review
Review
#536396 Review #536396 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$3000
Preferred solution
Full refund

UPS in Los Angeles, California - IPhone 6 Delivery Delay

1.0
Details
Preordered the new phone 6 10 minutes after it went live, guaranteed delivery 9/19/14 by end of day. This morning, UPS sends me a confirmation email about my 'package' coming today. This afternoon I check UPS website with my tracking number-now rescheduled until 9/22/14! No notification or any reason given. I can wait on the phone no problem, my issue is with the *** customer service-and I am a premium My Choice member, which evidently doesn't mean jack ***. It left Ontario, CA last night at 7:20 local time, and apparently fell into a worm hole and ended up in some other dimension. I have Coworkers and friends who received theirs via UPS and FedEx and who preordered MUCH later than I did, so WTF? EPIC fail, UPS
View full review
3 comments
Anonymous
#873353

I had the same thing happen to me.

I stayed up late to preorder the iPhone 6 plus so it would arrive on friday 9/19/14. Earlier that week, i checked the tracking number on UPS and everything was on schedule.

On friday my package said out for delivery.

I was stuck home all day to sign for a package that never came.

I called UPS and they have no reason why this happened. Now the package is supposed to arrive on Monday 9/22.

If it doesn't, i'm sure they lost it.

Thanks UPS!

Anonymous
#872884

Same thing happened to me! Guaranteed delivery 9/19 but it ended up on the wrong coast...

After hours of calls to customer service with both UPS and Apple I was able to get Saturday delivery. However, just checked (9/20, 8AM) and it's still two states away!!!

Anonymous
#872985
@laadam

UPDATE: I was just told that UPS lost it again! Supposedly it made it on the plane... but wasn't there when it landed?!?!?!

View more comments (2)
Review
#536391 Review #536391 is a subjective opinion of poster.