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UPS - Never paid $3000 claim

1.0
Details
Shipped a 50 year old pair of heirloom quality speakers. UPS damaged one of the pair. I filed for a freight claim as I had insured them for the full value. That was omn 08/09/2014. They inspected found no issues with packing and issued claim on 08/15. Called over and over and got the same thing check would be issued on ten days. At some point a they advised me the claim was reduced to 1500 as only one speaker was damaged??? What good is one stereo speaker that is so rare you cannot but another one. Now these two speakers were made right next to each other back in 1957. So claim wa reduced to 1500, then they told me that as I dropped packages off at a UPS store the claim was reduced to a max of 1000. Nowhere in the shipping and labelling or dropoff process does it say anything about this value ceiling on items. And even though I had to drop a form off for the driver to sign acknowleging this value noone at the UPS store advised me of this limit. Course I paid a premium that was associated with that 3000 dollar value. So my $1000 check was paid and shipped/mailed 08/29. Never rec'd and was told I had to wait ten business days. On the 14th they claim to have issued another check. Never rec'd as of 10/01. Now I can understand one l;ost check but two?? and the second one they couldn't even have overnighted it? So now here we are waiting til 10/06 to request yet another payment. Now for those of you that don't know UPS farms this insurance work out to another company. Which of course profits by every dollar they do not pay. And not a person (and I sent a letter to the CEO) has offered a solution
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Review
#540457 Review #540457 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$3000
Preferred solution
Full refund

UPS in Blackburn, Blackburn - Apple phone not delivered..

1.0
Details
i just want to say please do use UPS service they are crapped....i have called and have a word with manager , the manager goes he dont know where i s my parcel and no guaranteed for my parcel when its going to delivered....first of all they put me on hold for 49 minutes because there is a many complaints he needs to sort out ...so now hope you understand what to do with ups....my order with apple is worth 1000 pound and they goes not gurantted wow..*** service provided by ups...please be awre not to use ups in future...
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Review
#540406 Review #540406 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$600

UPS Unreliable Postal Service

Had a package sent overnight, they tried to deliver the package once and said he was going to return between 1-4 never showed up. Now there is an investigation that takes 6+ days. I feel for a package that is shipped overnight there should be a SLA in place for a shorter time. This is unacceptable. I will never use this service again. The package was containing medication via the over night method. I feel bad for people that have to use this service and are expecting their medication on time. This can potentially harm or kill someone. Great work UPS...NOT!!!!
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Review
#540096 Review #540096 is a subjective opinion of poster.

UPS in Thunder Bay, Ontario - Worst delivery on the planet?

1.0
Details
I took Friday and Monday off to receive a pkg and guess what now they are changing my delivery to Tuesday..it has been in my city since last Thursday they are the worst delivery service ever... I would go to their pickup depot..but they don't have one...I'd like to talk to someone..but they don't do that...I'd like to change the address but they are not very good at that...can they suck anymore at their job..I doubt it they are at their MAX....My advice..DONT USE THEM Change companies now use anybody else...
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3 comments
Anonymous
#878435

Thats called surepost. It's a service that makes no sense that in effect delivers to the post office instead of your house.

Anonymous
#877649

Exactly same thing happened to me. My package arrived at my City and had been sitting for two days.

I got status update saying parcel had been transferred on the third day to local post office in the late afternoon of the day before the delivary day. Obviously I received the item a day later than estimated delivary date. If there were weather related delays, I could understand. But intentionally not delivarig item when arrived and even causing delays in delivary makes me mad.

In contrary, USPS has been so much better and faster. I will avoid UPS as much as I can from onwards.

Anonymous
#877104

one word for you, "restriction"

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Review
#540030 Review #540030 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$900
Preferred solution
Deliver product or service ordered
When I realized I would be away when a UPS package was scheduled for delivery, I went online and saw that UPS offers "UPS My Choice," a CONVENIENT service that makes it easy to change delivery dates and other details, so I went through the trouble to sign up, PAID...
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Review
#539967 Review #539967 is a subjective opinion of poster.
UPS Shows a future date of action.
I woke up today to check my shipping progress on UPS website. To my surprise, it is showing the date of tomorrow with "Order Processed: In Transit to UPS". Even in Eastern Side of the earth, it is not happening. I do not really understand what is going on. There was a...
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2 comments
Anonymous
#877515

This means that your shipper created a label and is getting the package to UPS. UPS does not have the package because your shipper has not given it to them.

Once UPS has the package you will see a delivery date. So, call your shipper and ask them when they plan on giving UPS the package.

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Review
#539821 Review #539821 is a subjective opinion of poster.

UPS Tracking computer not working today

I have been tracking a ground package for days on the UPS web site. Today, halfway to the destination, the tracking has changed to "Order processed, ready for UPS". This means that UPS has not pickup up the package yet! Since the package was picked by UPS three days ago, I was quite concerned that the package was lost. When I called UPS, I was told that the web site was undergoing maintenance, and the tracking would be correctly updated in 1 hour. An hour later, and still no tracking information. Posting no information would certainly be better than posting incorrect information.
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Review
#539525 Review #539525 is a subjective opinion of poster.
Tags
  • UPS computers down

UPS in Santa Clara, California - Four packages were not delivered

1.0
Details
Including one for which I paid $3.50 on "UPS My (their) Choice" (hahahaha) for "reliable" delivery. Then at 10:30 pm their system said "Receiver (it's ME) requested delivery on a more convenient day". I was on a *** plane the whole day so I never did that!!! I tried to talk to a supervisor but I gave up after waiting for 1 hour. At least for me UPS is not more reliable than USPS just more expensive and VERY difficult to deal with. In the future, I'll avoid working with UPS as much as I can. This company is the worst company in the world.
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1 comment
Anonymous
#877284

You say you went to my choice and changed the delivery on your shipment.

Then, you say you were on a plane and never did it.

Therefore, it is diffcult to know which version of your story is true....

Review
#539316 Review #539316 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Full refund
Tracking a package on line. States the package is on the truck sent out for delivery. AT the end of day (very late in evening) I contacted Live chat. Stated package would be delivered. It wasn't. Next day, web site stated it would be delivered next business day. ...
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Review
#539310 Review #539310 is a subjective opinion of poster.

Ups - Delivery Service Review from Seattle, Washington

Ups is the worst! They don't always knock or ring your door bell. I was home all day Friday and no one came to ring the doorbell. They just left a note. When I called to complain an agent told me they would deliver it Saturday. I called Saturday and there was no record of my complaint supposedly taken Friday and was told they don't deliver ground packages on Saturday. They are full of *** and definitely not a reputable business!
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Review
#539306 Review #539306 is a subjective opinion of poster.