Zamantha Gct
map-marker Maryville, Missouri

Customer service agent talked so fast that I could not get number to call back .

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I put in a claim today as someone from UPS called me they talk so damn fast that I could not get the phone number correct when they left it on my voicemail tried to call back the number that I thought was and it disconnected so yall need to get better customer service people that can talk plainly and slow so people can understand.
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Mohammed K Kly

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Verified Reviewer
| map-marker Staten Island, New York

Accident by driver

UPS - Accident by driver
UPS - Accident by driver - Image 2
Was involved in a total loss auto accident with my Enfant daughter that resulted in a total loss. And, was severely injured and suffer losses due to the reckless neglect of your driver. Want a settle offer that is just, proper, and equitable in goodfaith. Supporting valid proof of case attached.
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User's recommendation: Settlement offer request

CurtB2001

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Newbury Park, California

They failed to deliver the package AND refused a refund

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UPS - They failed to deliver the package AND refused a refund

I sent a package to my son via UPS. After two weeks, UPS failed to deliver it.

I know this because I was tracking the package online.

So, I called UPS customer service.

I spoke to UPS customer service, and they claimed that the address was wrong and had no information or detailed notes from the driver.

I confirmed the address they had matched the address we sent things to before (which my son received without issue).

They refused to attempt delivery again or re-route it to a nearby UPS store and sent it back to me instead.

I called to request a refund once the package got back to me, but the supervisor I spoke to refused to refund my shipping charges. Now, in a curious twist, they are saying that they DO have notes from the driver who talked to the apartment complex manager onsite. THAT person rejected the package because they said no one by that name lived there.

The problem with that story is that this apartment building lacks an on-site office or manager.

*>*>*>*> Just a bald-faced lie. <*<*<*<*

Wait, there's more...

This supervisor chose, instead, to blame me for an error on the shipping label - which is the correct address but they insisted it was my fault.

Despite having my contact info, they said they don't contact anyone to correct mistakes or reroute deliveries.

The problem with that story is that they've done so for my packages several times and left a sticker on my door to let me know, so why not for this one?

UPS has set a new low in customer... ummm...

service.

Even worse, UPS seems to be OK with this poor level of... service.

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User's recommendation: If it is important, send it some other way

Alfredo T Hkb

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Verified Reviewer

I don't have my package

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this is crazy the cancel my first request and nobody contacts me ...this is not correct I need my package it was sentno to the incorrect address ... this is unacceptable
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Preferred solution: Deliver product or service ordered

Richard S Glv

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Verified Reviewer

Had to drive an hour to pick up

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Item not delivered due to incorrect address, phone number was transposed as house number , I have the UPS app so someone could have made an effort to contact me or gotten the correct address from previous deliveries.
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Loss:
$50
Pros:
  • Normally reliable
Cons:
  • Dropped the ball on house address

Preferred solution: Nothing but better service

Ethel M Sdj

Trying to locate my package

Im trying to get my package I was sent a email saying my package was at UPS Ive paid for shipping from $159.00 China now they say I owe $1.95 for handling they showed me a picture of my package but my tracking number doesnt seem right
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Loss:
$159

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Kent, Ohio

High price shipping no delivery

Paid hundreds to send a care package to Ireland. Gave a itemized list on what was included.

I also did what I thought was research on what I could send. After going to customs in Germany and sitting in a warehouse until an additional payment was made and then was sent back to me in the states with no explanation. Never was I contacted or the receiver contacted. My money is gone.

Package items are ruined due to sitting in a warehouse. Is that a claim? or a loss. There were many things in the box and when I finally got an answer it was said that it was because of mashed potatoes and ranch dressing.

I am so beside myself with this loss that is not money that was just sitting and was not felt after being lost. Having no one to resolve the issue that is not a robot is disheartening.

Horrible Customer Service because this is not service when no one addresses the issue at certain UPS stores. Signing the documents you have to sign for the shipment means you have no rights and they are not responsible even if the are

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User's recommendation: Even if you use UPS ask questions but use at your own risk. I will not.

Jennifer S Ifh

Ups screwed up my delivery date again

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Sent me a text stating that my item was going to be delivered on Monday at a certain time! Found out someone screwed up and my item hadnt arrived even arrived at the warehouse until Saturday and I scheduled a pickup for another company to ship it back!
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User's recommendation: Don’t do w

Howard D Iac

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Verified Reviewer

Idiot drivers

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I ordered a product from Ebay. The package was to come today.

I got a email stating the packaged arrived. I go to the door no package. I contact ups and I get a computer. It refuses to connect me to a person I wanted to have them inform the driver that it looks like they delivered the the package to the wrong address again.

They struck because they want more money bit deliver a simple package. Also when it could make a difference by contacting the driver that a mistake was made. You are left hanging because they just dont care. Funny thing FedEx never misses a single package.

Ips needs to learn how to deliver packages like them. The thing that *** me off the most is they dont care. Oh well just send a complaint and maybe they will fix it if they feel like it. My issue is I get meds sent to me.

I am handicapped and cant drive. If this had been my meds I would be screwed.

I would run out of meds before ips would make it right. Horrible company, horrible customer service and drivers that just dont care because it is not theirs

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Loss:
$122
Cons:
  • Constant issues with correct deliveries

Preferred solution: Get their drivers on board with delivering packages to the right address. Also have a way to contact customer service so they can have the driver go back and fix the problem.of a wrong delivery address

User's recommendation: I stay away from this company their customer service sucks

Kimberley L Auw
map-marker Brewer, Maine

Your driver is harassing and taking from us

ups employs men that harass women- long term. They allow their drivers to take packages, and hide them. they allow drivers to get INTO their customers accounts, and lie. UPS is not delivering my things, and they are telling lies and there is zero recourse as they do not have a functioning customer service, at all. like there is no recourse, at all.
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Pros:
  • Deivering packages5
  • You know
  • Pro would be ups doing their job
Cons:
  • No working or functioning customer service

Preferred solution: Deliver product or service ordered

User's recommendation: fire the driver. just deliver, the *** packages?!?!

Krystal J Mpk
map-marker Rockville, Maryland

My package was attempted delivery wrong address

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My package was delivered to the wrong address. It says the same address as mine but I live in the landmark apartments on Glenallan and they delivered it to the wrong apartment complex. I am online trying to get on the phone trying to get a hold of a representative and this automated system person says she can't help me because she can't do nothing with my tracking number and I just want to try to pick it up at a UPS store tomorrow without it being delivered again because of the iPhone hello so *** annoying!!!
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User's recommendation: Try not to use UPS if u don't have too!!

Gwynneth Nsa

Delivery issue

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Had to change info on delivery address after it was issued by vendor. Representative was able to make change prior to arriving at destination
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Hot Springs Village, Arkansas

Correct my address for package delivery

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A spam order from hong Kong wasnt delivered. I didnt ship anything. I was scammed I am in process of trying to recoup my money
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User's recommendation: Don’t buy anything from facebook

Charles F Mdq

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Verified Buyer
| map-marker Houston, Texas

Where's my package 927480****151054****688861

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UPS - Where's my package 927480****151054****688861
UPS - Where's my package 927480****151054****688861 - Image 2
Updated by user Apr 01, 2023

Contact me at 713882**** when package is delivered to 804 Erin and Irvington St Houston TX 77009

Original review Apr 01, 2023
Where is package and when will it arrive to my house 804 Erin and Irvington St Houston TX 77009 the tracking number is 927489****151054****688861
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Pros:
  • Package is supposed to be delivered to my house 804 erin

Preferred solution: Deliver product or service ordered

Shawn S Iba

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Verified Reviewer
| map-marker Billings, Montana

Wrong address on a package from wish

Nonhuman commutation with people automated system does not cut old fashion communications with each other. You can't bet that
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Pros:
  • Delivery drivers are doing the best they can
Cons:
  • Communication

User's recommendation: Human to Human commucation

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