UPS
Reviews and Complaints
Customer service agent talked so fast that I could not get number to call back .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Staten Island, New YorkAccident by driver
User's recommendation: Settlement offer request
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Newbury Park, CaliforniaThey failed to deliver the package AND refused a refund
I sent a package to my son via UPS. After two weeks, UPS failed to deliver it.
I know this because I was tracking the package online.
So, I called UPS customer service.
I spoke to UPS customer service, and they claimed that the address was wrong and had no information or detailed notes from the driver.
I confirmed the address they had matched the address we sent things to before (which my son received without issue).
They refused to attempt delivery again or re-route it to a nearby UPS store and sent it back to me instead.
I called to request a refund once the package got back to me, but the supervisor I spoke to refused to refund my shipping charges. Now, in a curious twist, they are saying that they DO have notes from the driver who talked to the apartment complex manager onsite. THAT person rejected the package because they said no one by that name lived there.
The problem with that story is that this apartment building lacks an on-site office or manager.
*>*>*>*> Just a bald-faced lie. <*<*<*<*
Wait, there's more...
This supervisor chose, instead, to blame me for an error on the shipping label - which is the correct address but they insisted it was my fault.
Despite having my contact info, they said they don't contact anyone to correct mistakes or reroute deliveries.
The problem with that story is that they've done so for my packages several times and left a sticker on my door to let me know, so why not for this one?
UPS has set a new low in customer... ummm...
service.
Even worse, UPS seems to be OK with this poor level of... service.
User's recommendation: If it is important, send it some other way
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don't have my package
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad to drive an hour to pick up
- Normally reliable
- Dropped the ball on house address
Preferred solution: Nothing but better service
Trying to locate my package
Preferred solution: Deliver product or service ordered
High price shipping no delivery
Paid hundreds to send a care package to Ireland. Gave a itemized list on what was included.
I also did what I thought was research on what I could send. After going to customs in Germany and sitting in a warehouse until an additional payment was made and then was sent back to me in the states with no explanation. Never was I contacted or the receiver contacted. My money is gone.
Package items are ruined due to sitting in a warehouse. Is that a claim? or a loss. There were many things in the box and when I finally got an answer it was said that it was because of mashed potatoes and ranch dressing.
I am so beside myself with this loss that is not money that was just sitting and was not felt after being lost. Having no one to resolve the issue that is not a robot is disheartening.
Horrible Customer Service because this is not service when no one addresses the issue at certain UPS stores. Signing the documents you have to sign for the shipment means you have no rights and they are not responsible even if the are
User's recommendation: Even if you use UPS ask questions but use at your own risk. I will not.
Ups screwed up my delivery date again
User's recommendation: Don’t do w
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIdiot drivers
I ordered a product from Ebay. The package was to come today.
I got a email stating the packaged arrived. I go to the door no package. I contact ups and I get a computer. It refuses to connect me to a person I wanted to have them inform the driver that it looks like they delivered the the package to the wrong address again.
They struck because they want more money bit deliver a simple package. Also when it could make a difference by contacting the driver that a mistake was made. You are left hanging because they just dont care. Funny thing FedEx never misses a single package.
Ips needs to learn how to deliver packages like them. The thing that *** me off the most is they dont care. Oh well just send a complaint and maybe they will fix it if they feel like it. My issue is I get meds sent to me.
I am handicapped and cant drive. If this had been my meds I would be screwed.
I would run out of meds before ips would make it right. Horrible company, horrible customer service and drivers that just dont care because it is not theirs
- Constant issues with correct deliveries
Preferred solution: Get their drivers on board with delivering packages to the right address. Also have a way to contact customer service so they can have the driver go back and fix the problem.of a wrong delivery address
User's recommendation: I stay away from this company their customer service sucks
Your driver is harassing and taking from us
- Deivering packages5
- You know
- Pro would be ups doing their job
- No working or functioning customer service
Preferred solution: Deliver product or service ordered
User's recommendation: fire the driver. just deliver, the *** packages?!?!
My package was attempted delivery wrong address
User's recommendation: Try not to use UPS if u don't have too!!
Delivery issue
Preferred solution: Deliver product or service ordered
Correct my address for package delivery
User's recommendation: Don’t buy anything from facebook
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Houston, TexasWhere's my package 927480****151054****688861
Contact me at 713882**** when package is delivered to 804 Erin and Irvington St Houston TX 77009
- Package is supposed to be delivered to my house 804 erin
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Billings, MontanaWrong address on a package from wish
- Delivery drivers are doing the best they can
- Communication
User's recommendation: Human to Human commucation
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